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Added 4 mins ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 4 mins ago
BH
Department Head – Mathematics (1.0 FTE) - New Secondary School, Brantford
Brant Haldimand Norfolk Catholic District School Board
Brantford, ON
- Part-time
…on any of the protected grounds in the Human Rights Code to support candidate participation in the hiring process. When contacted, candidates will be provided with an overview of the…
Added 4 mins ago
UG
26SEC114 - Long Term Occasional - Math – 1 section (CWDHS)
Upper Grand District School Board
Fergus, ON
- Full-time
Ready to make a difference? Candidates are invited to submit their application through . As part of the application process, a minimum of two (2) professional supervisory references are…
Added 4 mins ago
B
Production Designer
BrandActive
Toronto, ON
- $52,500 to $78,500 CAD / year
- Contract
Support review of recommendation books for brand application
Added 4 mins ago
DG
Co-op, US Corporate Tax [Spring 2027]
Doane Grant Thornton LLP
Victoria, BC
- Temporary
…Doane Grant Thornton, you’ll work with inspiring leaders who support your development, both personally and professionally. This is a place where your insatiable curiosity enables you to…
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S
Senior Project Administrator
StafinGo
Ottawa, ON
- Contract
Conduct research and analysis to support project planning and decision-making.
Added 4 mins ago
CI
Deskside Support Analyst (Onsite) - 12-month contract
Compugen Inc
Victoria, BC
- Contract
Provide technical support to users via phone, email, chat, remote application, hands on or on the spot.
Added 4 mins ago
RC
Senior Data Engineer
RSM Canada
Calgary, AB
- Full-time
Facilitate business requirements sessions and conduct data analysis to accurately identify and specify the data needed to support impactful business objectives.
Added 4 mins ago
SH
Residential Care Worker
Shared Health-Soins Communs
Ste. Rose du Lac, MB
- Internship
…client-centered philosophy and approach to the development, provision and support of programs and…
Added 4 mins ago
SH
Residential Care Worker
Shared Health-Soins Communs
Ste. Rose du Lac, MB
- Internship
…client-centered philosophy and approach to the development, provision and support of programs and…
Added 4 mins ago
SH
Residential Care Worker
Shared Health-Soins Communs
Ste. Rose du Lac, MB
- Full-time
…client-centered philosophy and approach to the development, provision and support of programs and…
Added 4 mins ago
SH
Residential Care Worker
Shared Health-Soins Communs
Ste. Rose du Lac, MB
- Internship
…client-centered philosophy and approach to the development, provision and support of programs and…
Added 4 mins ago
AS
React JS Developer
Apex Systems
Toronto, ON
- $40 to $43 USD / hour
- Contract
Apex Systems is looking for a React JS Developer with strong hands-on React, JavaScript, and TypeScript experience to support the Enterprise Process Modernization initiative at a Top 5 Bank
Added 4 mins ago
JH
Jackson Hewitt Receptionist
Jackson Hewitt Tax Service Inc.
Springdale, NB
- Full-time
Paid Training: Hands-on training and ongoing support.
Added 34 mins ago
EN
Principal Wireless SW Engineer
Extreme Networks
Toronto, ON
- Full-time
…networking solutions. They rely on our top-rated services and support to accelerate their digital transformation efforts and deliver unprecedented progress. With double-digit growth year…
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SH
Patient Navigator (Nurse IV)
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who provides guidance and support to patients and families through their entire cancer
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M
Back of House - Sous Chef
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Kelowna, BC
- Full-time
…not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker. Applications will not be accepted via email or in person. We thank all applicants for their interest…
Added 34 mins ago
SH
Supervisor - Health Information Services
Shared Health-Soins Communs
Brandon, MB
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…inpatient and ambulatory activity and automated systems that support communications, records processing and…
Added 34 mins ago
UH
Registered Nurse - Brain Program - Inpatient Stroke Rehabilitation
University Health Network
Toronto, ON
- Part-time
Successful completion of Basic Cardiac Life Support (C level) Heart Saver Plus (Canada)
Added 34 mins ago
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Clinical Educator - Nurse IV
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Added 34 mins ago
SH
Speech-Language Pathologist
Shared Health-Soins Communs
Brandon, MB
- Full-time
If you are currently employed by PMH, please utilize the internal application form. If you are not employed by PMH, please utilize the external application form.
Added 34 mins ago
UH
Registered Practical Nurse - Brain Program, Stroke
University Health Network
Toronto, ON
- Full-time
Successful completion of Basic Cardiac Life Support (C level) Heart Saver Plus (Canada) required
Added 34 mins ago
SH
Nursing Assistant
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
…self-identify as being of Indigenous descent in their cover…
Added 34 mins ago
SH
Unit Assistant
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
…self-identify as being of Indigenous descent in their cover…
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Social Worker (BSW)
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Jobgether

Manager of UX Research

Canada

$112,000 to $160,000 CAD / year · Full-time

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Job details

Pay: $112,000 to $160,000 CAD / year
Job type: Full-time
Education: Bachelor’s degree
Experience: At least 8 years of experience in UX or design research, including at least 3 years managing people.
Posting language: English
Posted: Oct 29, 2026

Original job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Manager of UX Research based in Canada.

As Manager of UX Research, you will shape how users’ needs, behaviors, and experiences inform product strategy across a complex B2B SaaS platform. Combining hands-on qualitative and quantitative research with people leadership, you will guide a research team while establishing scalable, user-centered practices. You will define meaningful UX metrics, leverage AI-enabled tools to accelerate research synthesis, and translate findings into actionable recommendations. Working closely with Product, Design, and Engineering leaders, you will influence roadmaps and improve product usability. You will also empower cross-functional teams to conduct effective research through clear processes, training, and practical resources. This role offers an opportunity to connect rigorous research, emerging technology, and strategic decision-making in a collaborative, inclusive environment.

Accountabilities

You will lead the UX research practice, balancing direct research execution, team development, operational excellence, and strategic influence to ensure product decisions reflect meaningful customer insights.

Plan and conduct qualitative research, including customer interviews, field studies, usability testing, and diary studies, to uncover user needs, behaviors, and pain points.
Design and execute quantitative research initiatives, including surveys, experiments, and behavioral analyses, to measure user experience and identify opportunities for improvement.
Combine research findings with product analytics from tools such as FullStory, Pendo, and Amplitude to establish baselines, assess problem severity, and recommend solutions.
Manage and mentor a UX researcher, supporting professional development, research quality, and effective collaboration.
Introduce and scale AI-enabled research workflows for synthesis and analysis, incorporating appropriate human oversight to address accuracy, bias, and privacy concerns.
Own the UX measurement framework and reporting processes, tracking indicators such as Customer Effort Score (CES), Customer Satisfaction (CSAT), and ease of use.
Evaluate the usability of interfaces and design systems, translating UX metrics and research findings into clear recommendations for product and design improvements.
Establish and maintain research operations across multiple product areas and squads, creating templates, guidelines, and training resources that help Product Managers and Product Designers conduct lightweight research confidently.
Partner with Product, Design, and Engineering leaders to translate customer insights into roadmap priorities and product strategy.
Present research findings, performance trends, and recommendations to senior stakeholders to support informed decision-making.
Conduct competitive benchmarking and monitor UX trends to identify opportunities for product differentiation and continuous improvement.

Requirements

You bring extensive UX research experience, proven people-management capabilities, and a strong understanding of how research can influence business outcomes. You are comfortable combining rigorous methodologies with modern research technology and can communicate complex findings in a clear, persuasive, and actionable way.

At least 8 years of experience in UX or design research, including at least 3 years managing people.
Experience leading or managing a research team of approximately 1–5 people.
A portfolio of case studies demonstrating qualitative and quantitative research methods and the measurable business or product impact of resulting insights.
Experience working within an enterprise SaaS organization, ideally supporting complex, data-rich B2B products.
Demonstrated ability to operationalize research practices and embed user-centered thinking across an organization.
Experience defining, measuring, and reporting UX metrics such as CES, CSAT, System Usability Scale (SUS), task success, and competitive benchmarks.
Proficiency with research platforms such as UserTesting, Maze, Qualtrics, and FullStory, along with relevant product analytics tools.
Hands-on experience using AI tools and large language model (LLM)-based workflows for research synthesis and analysis, with sound judgment regarding accuracy, privacy, and responsible use.
Familiarity with Figma and design systems, including the ability to assess interface usability in collaboration with designers and engineers.
Strong storytelling, presentation, and communication skills, with the ability to influence senior stakeholders and product strategy.
Excellent organizational skills and the ability to manage multiple research initiatives while maintaining methodological rigor.
A bachelor's degree is required. An advanced degree in Human-Computer Interaction (HCI), psychology, human factors, or a related discipline is preferred.

Benefits

Annual base salary ranging from CAD 112,000 to CAD 160,000.
Potential performance-based bonus opportunity.
Flexible paid time off to support work-life balance.
Comprehensive medical, dental, and vision coverage options.
Complimentary Calm subscription for employees and their loved ones.
Hybrid working arrangements that provide flexibility and opportunities for in-person collaboration.
An inclusive working environment that values diverse perspectives and teamwork.
Ongoing professional development opportunities to support career growth.

How Jobgether Works

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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More about this job

Responsibilities

Lead the UX research practice by conducting qualitative and quantitative studies, managing and mentoring a researcher, and establishing scalable research operations and measurement frameworks. Partner with Product, Design, and Engineering leaders to turn customer insights, analytics, and UX metrics into product strategy, roadmap priorities, and usability improvements.

Requirements

Requires at least 8 years of UX or design research experience, including at least 3 years managing people, with experience leading a small research team and working in enterprise SaaS. Candidates should demonstrate qualitative and quantitative research expertise, UX measurement, research operations, AI-assisted analysis, relevant research and analytics tools, strong stakeholder communication, and a bachelor's degree; an advanced degree is preferred.

Skills

UX Research
Qualitative Research
Quantitative Research
People Management
Research Operations
UX Metrics
Usability Testing
Product Analytics
AI-Enabled Research
Research Synthesis
Stakeholder Management
Product Strategy
Research Storytelling
Figma
Design Systems
Competitive Benchmarking

Benefits

Performance-Based Bonus
Flexible Paid Time Off
Medical Coverage
Dental Coverage
Vision Coverage
Calm Subscription
Hybrid Working Arrangements
Professional Development Opportunities
Inclusive Working Environment

Visa sponsorship

Not detected in the job text

Keywords

UX Research
B2B SaaS
Customer Interviews
Field Studies
Usability Testing
Diary Studies
Surveys
Experiments
Behavioral Analysis
FullStory
Pendo
Amplitude
UserTesting
Maze
Qualtrics
AI Research Workflows
Large Language Models
Customer Effort Score
Customer Satisfaction
System Usability Scale
Task Success
Figma
Design Systems
Research Operations
Product Analytics
Competitive Benchmarking
Product Strategy
Human-Computer Interaction
Privacy
Responsible AI

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