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Added 3 mins ago
AM
MCQUEEN Client Advisor, Yorkdale
Alexander McQueen
Toronto, ON
- Full-time
The Alexander McQueen Client Advisor will be a passionate brand ambassador and dedicated team player, promoting brand loyalty and transforming every Client visit into a memorable luxury…
Added 3 mins ago
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Blilingual Client Services Representative
Altis
Bathurst, NB
- $24 to $27 CAD / hour
- Full-time
…people find the right solutions? We're recruiting a Bilingual Client Services Advisor to join a growing financial services organization in Bathurst, New…
Added 3 mins ago
TD
Paid Media Strategist
Tiller Digital
Calgary, AB
- Full-time
This role combines strategic ownership with hands-on campaign management, analysis, and client advisory. You’ll own paid media strategy and execution across a portfolio of primarily B2B…
Added 4 mins ago
Lead Project Manager, Mission Critical Buildings
WSP
Vancouver, BC
Act as the client’s primary interface and trusted advisor, building strong relationships and maintaining clear, timely communication across delivery stages.
Added 4 mins ago
Practice Innovation Lawyer - Litigation and Dispute Resolution
Dentons
Calgary, AB · Edmonton, AB · Vancouver, BC · Ottawa, ON · Toronto, ON · Montreal, QC
…of legal processes. This individual will act as a strategic advisor, helping identify and deploy AI-enhanced and technology-enabled innovative practice solutions that improve litigation…
Added 4 mins ago
F
National Sales Leader- Commercial Solutions
FCT
ON · Sales, ON
- Full-time
Identify and prioritize target markets, client segments, regions, and asset classes to maximize growth opportunities.
Added 4 mins ago
Manager, Strategy & Value Creation (Montreal)
EY
Montreal, QC
Build trusted advisor relationships with senior client executives and deliver engagements to high client satisfaction
Added 4 mins ago
Senior Manager, Strategy & Value Creation (Montreal)
EY
Montreal, QC
Build trusted advisor relationships with senior client executives, support client relationship management while executing projects, delivering a high degree of client satisfaction with the…
Added 18 mins ago
IF
Regional Director
iA Financial Group
Vancouver, BC · Toronto, ON · Montreal, QC
- Full-time
Are you driven by business growth and advisor development and looking to contribute to the purpose of a company that aims to help its clients feel confident and secure about their future?…
Added 32 mins ago
XE
People & Culture Business Partner
XR Extreme Reach
Toronto, ON
- Full-time
…join our People team. In this role, you will act as a trusted advisor to key business leaders while taking full ownership of your client groups. The ideal candidate thrives in a dynamic,…
Added 32 mins ago
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Senior Manager, ServiceNow - Operate
Deloitte
Toronto, ON
- Full-time
Strong client relationship skills and experience working directly with senior business and technology clients. Ability to develop long-term trusted advisor relationships.
Added 32 mins ago
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Mortgage Advisor
CIBC
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Role Description The Mortgage Advisor role at CIBC is a full-time, on-site position based in Vaughan, ON. In this role, the Mortgage Advisor provides personalized mortgage advice, helping…
Added 33 mins ago
Assistant
Richardson Wealth Ltd
Burlington, ON
…growing the business by providing support to the Investment Advisor(s), ensuring high-level client service, and effective functioning of the team through administration-related…
Added 48 mins ago
AC
Manager, Assurance and Accounting
ACCA Careers
Kamloops, BC
- Full-time
…evolving business and financial reporting landscape. As a trusted advisor, you’ll provide comprehensive, tailored financial information that enables clients to make informed decisions with…
Added 48 mins ago
AC
Manager, Assurance and Accounting
ACCA Careers
Hanover, ON
- Full-time
…evolving business and financial reporting landscape. As a trusted advisor, you’ll provide comprehensive, tailored financial information that enables clients to make informed decisions with…
Added 48 mins ago
AC
Designated Professional
ACCA Careers
Sudbury, ON · Greater Sudbury, ON
- Full-time
…evolving business and financial reporting landscape. As a trusted advisor, you’ll provide comprehensive, tailored financial information that enables clients to make informed decisions with…
Added 48 mins ago
AC
Manager, Assurance and Accounting
ACCA Careers
Cranbrook, BC
- Full-time
…evolving business and financial reporting landscape. As a trusted advisor, you’ll provide comprehensive, tailored financial information that enables clients to make informed decisions with…
Added 49 mins ago
SL
Senior Underwriter
Sun Life
AB · BC · MB · NB · NS · Toronto, ON · Waterloo, ON · ON · Montreal, QC · Quebec, QC · SK · Sun Life Montreal Metcalfe
- Full-time
Engage internal partners, business leaders, and advisors to deliver an advisor- and client-focused experience grounded in expertise, empathy, and trust
Added 50 mins ago
D
Personal Finance Advisor
Desjardins
Thetford Mines, QC · Caisse Desjardins de la Région de Thetford
- Full-time
As a personal finance advisor, you’re responsible for developing and maintaining lasting and trusting business relationships with members and clients, to ensure they’re satisfied. Your role…
Added 50 mins ago
M
Manager, Client Relations and Support
Manulife
Toronto, ON · Waterloo, ON · Montreal, QC
- Full-time
The successful candidate will build and develop a high-performing team focused on delivering exceptional client and advisor experiences, supporting retention and growth objectives, and…
Added 1 hour ago
TT
Program Manager – MUST HAVE Advertising & Digital Delivery (CONTRACT)
Toronto Test Consultants
Canada
- Contract
…the relationship management capabilities of a trusted senior client…
Added 1 hour ago
LK
Interim Executive Advisor, Supply Chain Management
LHH Knightsbridge
Windsor, ON
- Contract
Our client, a well‑established manufacturing organization, is seeking a dynamic and experienced Interim Executive Advisor, Supply Chain Management, to join its leadership team. This role is…
Added 1 hour ago
IF
Regional Director
iA Financial Group (Industrial Alliance)
Toronto, ON
- Full-time
Are you driven by business growth and advisor development and looking to contribute to the purpose of a company that aims to help its clients feel confident and secure about their future?…
Added 1 hour ago
B
Client Advisor
BALENCIAGA
Toronto, ON
- Full-time
Role Description The Client Advisor is a full-time, on-site role based in Toronto, ON. This role is responsible for providing an exceptional client experience in-store, including welcoming…
Added 1 hour ago
SQ
Bilingual ADP Sales Manager
Sunlife Québec
Montreal, QC
- Full-time
Are you a sales leader who is passionate about coaching, advisor development and helping new advisors build successful careers? The ADP Sales Manager plays a critical role in supporting the…

Jobgether

Senior Engagement Manager

Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 20, 2026

Original job description

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Senior Engagement Manager based in Canada.

The Senior Engagement Manager will lead the development and optimization of sophisticated fraud prevention and detection strategies across the customer lifecycle, from application and account onboarding to transaction monitoring. Combining strategic consulting, advanced analytics, and hands-on fraud strategy expertise, you will help financial institutions reduce fraud losses while maintaining seamless customer experiences. You will serve as a trusted advisor to executive stakeholders, translating complex data and risk insights into actionable business strategies. Working across analytics, technology, operations, and client teams, you will oversee the implementation and continuous improvement of fraud rules, models, and decisioning solutions. You will also lead experimentation initiatives, monitor emerging fraud threats, and ensure robust controls, governance, and performance measurement. This is an opportunity to influence high-impact risk management programs while leading multidisciplinary teams in a client-focused, data-driven environment.

Accountabilities

Serve as the primary client contact, building trusted relationships with C-level executives and senior stakeholders while providing strategic guidance on fraud prevention and risk management initiatives.
Design, implement, and continuously optimize fraud detection and prevention strategies across application fraud, account-level fraud, and transaction monitoring.
Analyze fraud trends, customer journeys, and conversion funnels to refine rules and models that balance fraud losses, approval rates, operational efficiency, and customer experience.
Monitor key performance indicators, including fraud detection rates, false-positive rates, manual review volumes, and referral rates, identifying opportunities to improve strategy effectiveness.
Track emerging fraud patterns, including account takeover (ATO), first-party fraud, synthetic identity fraud, and mule or merchant-related fraud, and proactively adapt controls to address evolving threats.
Lead test-and-learn initiatives by designing champion-challenger experiments, measuring performance improvements, and scaling successful strategies across relevant business areas.
Oversee the implementation of fraud decisioning strategies on relevant platforms, ensuring solutions are appropriately configured, documented, auditable, and aligned with governance requirements.
Collaborate with Operations teams to optimize fraud investigation workflows, dispute and chargeback processes, case management procedures, and agent playbooks.
Lead analytical projects from planning through execution, coordinating with offshore teams to ensure effective delivery, clear communication, and alignment with client objectives.
Translate analytical findings into compelling recommendations and presentations that communicate business impact, risk exposure, and strategic opportunities to senior stakeholders.
Guide cross-functional teams in the application of data science, statistical analysis, segmentation, and model-driven decisioning to strengthen fraud controls.
Establish effective performance monitoring and reporting practices to support continuous improvement, operational consistency, and informed decision-making.

Requirements

At least 12 years of professional experience in marketing data science or a closely related analytical discipline, with substantial experience in consulting, solution design, and client management.
Experience working with banks or fintech companies in the unsecured lending sector.
Strong knowledge of fraud prevention and detection strategies across application, account, and transaction lifecycles.
Experience with fraud detection and decisioning platforms, such as Actimize, FICO, or SAS.
Practical expertise in feature engineering using digital, device, behavioral, and other relevant data sources.
Hands-on experience designing fraud rules, applying predictive models, developing customer or transaction segments, and conducting A/B or champion-challenger testing.
Understanding of Know Your Customer (KYC) requirements, identity verification (IDV), dispute and chargeback processes, and fraud control and audit requirements.
Strong analytical and problem-solving capabilities, with the ability to interpret complex datasets, assess strategy performance, and translate findings into measurable business improvements.
Demonstrated leadership and people management skills, including the ability to guide multidisciplinary teams and coordinate delivery across distributed or offshore environments.
Excellent client-facing communication, presentation, and storytelling skills, with the ability to explain technical concepts and strategic recommendations to both technical and executive audiences.
Strong stakeholder management, relationship-building, and collaborative leadership skills, including the ability to influence decisions and build alignment across teams.
Strategic thinking and planning capabilities, with the ability to identify emerging risks, establish priorities, and connect analytical initiatives to broader business objectives.
Familiarity with cloud database solutions, data modeling, data warehouse design, machine learning libraries, and statistical software development.
Ability to manage multiple priorities, lead complex engagements, and deliver high-quality outcomes in a dynamic consulting environment.

Benefits

Strategic leadership opportunity: Lead high-impact fraud prevention initiatives for financial services clients.
Executive stakeholder exposure: Build relationships with senior decision-makers and contribute to strategic risk management discussions.
Complex analytical challenges: Apply data science, fraud analytics, experimentation, and decisioning technologies to evolving business problems.
Cross-functional collaboration: Work with client stakeholders, analytics specialists, technology teams, and operations professionals.
Leadership and team development: Guide analytical delivery teams and collaborate with distributed and offshore colleagues.
Professional growth: Strengthen expertise in fraud strategy, financial services, consulting, and advanced analytical solutions.

How Jobgether Works

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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More about this job

Responsibilities

Lead client-facing fraud prevention and detection strategy across application, account, and transaction lifecycles, optimizing rules, models, and decisioning solutions. Guide multidisciplinary teams, experiments, operational improvements, and performance monitoring while translating analytical findings into strategic recommendations for senior stakeholders.

Requirements

Requires at least 12 years of experience in marketing data science or a related analytical discipline, including consulting, solution design, and client management, preferably with banks or fintech companies in unsecured lending. Candidates should bring hands-on fraud analytics and decisioning expertise, strong leadership and communication skills, and familiarity with relevant platforms, data technologies, and governance requirements.

Skills

Fraud Prevention and Detection
Fraud Strategy
Data Science
Fraud Analytics
Predictive Modeling
Feature Engineering
A/B Testing
Champion-Challenger Testing
Decisioning Platforms
Statistical Analysis
Client Management
Executive Communication
Stakeholder Management
Team Leadership
KYC and Identity Verification
Dispute and Chargeback Processes

Benefits

Strategic Leadership Opportunity
Executive Stakeholder Exposure
Complex Analytical Challenges
Cross-Functional Collaboration
Leadership and Team Development
Professional Growth

Visa sponsorship

Not detected in the job text

Keywords

Fraud Prevention
Fraud Detection
Application Fraud
Account-Level Fraud
Transaction Monitoring
Account Takeover
First-Party Fraud
Synthetic Identity Fraud
Mule Fraud
Merchant Fraud
Actimize
FICO
SAS
Feature Engineering
Predictive Models
Customer Segmentation
Champion-Challenger Testing
A/B Testing
KYC
Identity Verification
Disputes
Chargebacks
Fraud Decisioning
Data Science
Statistical Analysis
Machine Learning
Cloud Databases
Data Modeling
Data Warehousing
Governance

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