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Added 59 mins ago
A
Senior Regional Manager, Customer/ Partner Operations (Based in Yokohama)
Agoda
Vancouver, BC
- Full-time
Agoda’s Customer Experience Group delivers critical support to customers and partners across markets, channels, and business lines. As our operations scale in complexity, Senior Regional…
Added 1 hour ago
MS
Product Manager – Workplace Platforms - Assistant Vice President
Morgan Stanley
Calgary, AB
- Full-time
…around equity compensation for private clients. As a Product Manager, you will be responsible for contributing to the strategy to deliver a differentiated experience for users of our…
Added 1 hour ago
BH
Clinical Excellence Manager
Bayshore HealthCare
ON · Ontario, Canada
- Full-time
The Clinical Excellence Manager, Specialty Nursing Services (SNS), reporting directly to the National Director, Quality, Risk, Patient Safety & Experience and working closely with the…
Added 1 hour ago
LH
2600002781 - Manager Medical Affairs
Lakeridge Health
Oshawa, ON · Greater Oshawa Metropolitan Area
- Internship
…Department Chiefs, Medical Directors, Program Directors, and senior leaders, the Manager translates organizational priorities into effective operational strategies, strengthens governance…
Added 1 hour ago
CO
Manager Policy and Risk Management
City of Saint John
Saint John, NB
- Full-time
The Manager Policy and Risk Management is responsible for research and analysis, policy and procedures, and risk management.
Added 1 hour ago
P&
Senior National Digital Capability Manager // Gestionnaire principal(e) national(e), Capacités numériques
Procter & Gamble
Toronto, ON
- Full-time
Digital commerce is one of P&G’s fastest-growing channels and a critical growth area for our business. We are looking for a Senior National Digital Capability Manager to join our Toronto,…
Added 1 hour ago
BS
Lead ERP Consultant – Finance (CPA)
Blue Sky Consulting
AB · Alberta, Canada
- Full-time
This is a senior, hands-on consulting role for someone who understands the financial aspects of ERP systems and can translate complex business and accounting requirements into practical,…
Added 1 hour ago
L
Senior Manager - Responsible Procurement
lululemon
Vancouver, BC
- Full-time
Reporting to the Director, Procurement – Strategy & Analytics, the Senior Manager, Responsible Procurement plays a critical role in embedding lululemon’s values across our supplier…
Added 1 hour ago
T
Senior Personal Banker Trainee - Investing
TD
Calgary, AB
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 2 hours ago
MS
Product Manager – Workplace Platforms - Assistant Vice President
Morgan Stanley
Calgary, AB
- Full-time
…around equity compensation for private clients. As a Product Manager, you will be responsible for contributing to the strategy to deliver a differentiated experience for users of our…
Added 2 hours ago
Senior Database Administrator
WestJet Group
Calgary, AB
Working alongside a team of dedicated professionals, the Senior DBA is responsible for delivering secure, reliable, and high-performing enterprise database platforms across Oracle, IBM Db2,…
Added 2 hours ago
OC
Regional Hub Business Manager
Ontario Clean Water Agency
Shelburne, NS · OCWA - Shelburne WWT
- Full-time
Work under the general direction of the Regional Hub Manager and within the framework of policies, directives, guidelines and objectives to manage and oversee the daily functioning of the…
Added 2 hours ago
UO
Research Ethics Advisor
University of Waterloo
Waterloo, ON
- Full-time
Oversees the coordination of the post-approval monitoring program in collaboration with the Senior Animal Health Technician – PAM
Added 2 hours ago
UO
ERP Change Management and Training Specialist
University of Waterloo
Waterloo, ON
- Full-time
Working within the project's organizational change management framework, the incumbent partners closely with the Senior External Project Manager, Internal Project Manager & Change…
Added 2 hours ago
UO
Manager, Financial Operations & Analysis
University of Waterloo
Waterloo, ON
- Full-time
The Manager, Financial Operations & Analysis reports jointly to the Assistant Director, Shared Services and the Financial Officer, Associate Provost, Students. The incumbent is reports to…
Added 2 hours ago
DC
Senior Hardware Verification Engineer
Delta Controls
Surrey, BC
- Full-time
The Senior Hardware Verification Engineer extensively tests and evaluates all Delta products before release to ensure that the products meet design specifications, meet Delta IBT quality…
Added 2 hours ago
HT
IT Internal Auditor
Husky Technologies
Bolton, ON
- Full-time
…drive efficiency and effectiveness in financial processes, business operations and major initiatives. You will play a key role within the Internal Audit Department to test the effectiveness…
Added 2 hours ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
We are looking for a high-impact Finance Manager FP&A to act as a true business partner to our Product Line leadership team.
Added 2 hours ago
TS
Proposal Manager
TalentSphere Staffing Solutions
Calgary, AB
- Full-time
Other Titles: Marketing Manager, Senior Marketing Manager, Proposal Manager, Marketing & Communications Manager, AEC Marketing Manager, Business Development & Marketing Manager
Added 3 hours ago
T&
Reporting and Data Manager - Enterprise
Turner & Townsend
Toronto, ON
- Full-time
The Data and Reporting Manager owns the program's reporting and analytics function end to end. This role is accountable for every data point the program reports, for the architecture that…
Added 3 hours ago
WO
Clinical Services Manager - Etobicoke - Critical Care Unit
William Osler Health System
Toronto, ON
- Full-time
…population, creating opportunities for increased hands-on skills development, cross-department training and promotional opportunities. Guided by our accomplished senior leadership team,…
Added 3 hours ago
T
Data Scientist - Credit Risk (ATH 5531)
TD
Toronto, ON
- Full-time
Reporting to the Senior Manager, Credit Strategy, you'll support the MBNA and other credit card portfolios by combining analytics, strategic thinking, and stakeholder collaboration to solve…
Added 4 hours ago
EI
Portfolio Manager
Ecolab Inc.
Calgary, AB
- Full-time
The Portfolio Manager leads a team of Technical Program Managers responsible for customer programs, NPIs, and strategic initiatives within a business vertical. This role drives portfolio…
Added 4 hours ago
GO
Senior Communications Advisor
Government of Yukon
Whitehorse, YT
- Full-time
The French Language Services Directorate is seeking a collaborative and solution-focused project lead to support the development of a government-wide strategy for strengthening bilingual…
Added 4 hours ago
TW
Profit Protection Data & Intelligence Manager
The White Company
Pavilion 1, BC
- Full-time
Every loss tells a story. Your role is to uncover it and help the business prevent it happening again.

Jobgether

Senior Engagement Manager

Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 20, 2026

Original job description

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Senior Engagement Manager based in Canada.

The Senior Engagement Manager will lead the development and optimization of sophisticated fraud prevention and detection strategies across the customer lifecycle, from application and account onboarding to transaction monitoring. Combining strategic consulting, advanced analytics, and hands-on fraud strategy expertise, you will help financial institutions reduce fraud losses while maintaining seamless customer experiences. You will serve as a trusted advisor to executive stakeholders, translating complex data and risk insights into actionable business strategies. Working across analytics, technology, operations, and client teams, you will oversee the implementation and continuous improvement of fraud rules, models, and decisioning solutions. You will also lead experimentation initiatives, monitor emerging fraud threats, and ensure robust controls, governance, and performance measurement. This is an opportunity to influence high-impact risk management programs while leading multidisciplinary teams in a client-focused, data-driven environment.

Accountabilities

Serve as the primary client contact, building trusted relationships with C-level executives and senior stakeholders while providing strategic guidance on fraud prevention and risk management initiatives.
Design, implement, and continuously optimize fraud detection and prevention strategies across application fraud, account-level fraud, and transaction monitoring.
Analyze fraud trends, customer journeys, and conversion funnels to refine rules and models that balance fraud losses, approval rates, operational efficiency, and customer experience.
Monitor key performance indicators, including fraud detection rates, false-positive rates, manual review volumes, and referral rates, identifying opportunities to improve strategy effectiveness.
Track emerging fraud patterns, including account takeover (ATO), first-party fraud, synthetic identity fraud, and mule or merchant-related fraud, and proactively adapt controls to address evolving threats.
Lead test-and-learn initiatives by designing champion-challenger experiments, measuring performance improvements, and scaling successful strategies across relevant business areas.
Oversee the implementation of fraud decisioning strategies on relevant platforms, ensuring solutions are appropriately configured, documented, auditable, and aligned with governance requirements.
Collaborate with Operations teams to optimize fraud investigation workflows, dispute and chargeback processes, case management procedures, and agent playbooks.
Lead analytical projects from planning through execution, coordinating with offshore teams to ensure effective delivery, clear communication, and alignment with client objectives.
Translate analytical findings into compelling recommendations and presentations that communicate business impact, risk exposure, and strategic opportunities to senior stakeholders.
Guide cross-functional teams in the application of data science, statistical analysis, segmentation, and model-driven decisioning to strengthen fraud controls.
Establish effective performance monitoring and reporting practices to support continuous improvement, operational consistency, and informed decision-making.

Requirements

At least 12 years of professional experience in marketing data science or a closely related analytical discipline, with substantial experience in consulting, solution design, and client management.
Experience working with banks or fintech companies in the unsecured lending sector.
Strong knowledge of fraud prevention and detection strategies across application, account, and transaction lifecycles.
Experience with fraud detection and decisioning platforms, such as Actimize, FICO, or SAS.
Practical expertise in feature engineering using digital, device, behavioral, and other relevant data sources.
Hands-on experience designing fraud rules, applying predictive models, developing customer or transaction segments, and conducting A/B or champion-challenger testing.
Understanding of Know Your Customer (KYC) requirements, identity verification (IDV), dispute and chargeback processes, and fraud control and audit requirements.
Strong analytical and problem-solving capabilities, with the ability to interpret complex datasets, assess strategy performance, and translate findings into measurable business improvements.
Demonstrated leadership and people management skills, including the ability to guide multidisciplinary teams and coordinate delivery across distributed or offshore environments.
Excellent client-facing communication, presentation, and storytelling skills, with the ability to explain technical concepts and strategic recommendations to both technical and executive audiences.
Strong stakeholder management, relationship-building, and collaborative leadership skills, including the ability to influence decisions and build alignment across teams.
Strategic thinking and planning capabilities, with the ability to identify emerging risks, establish priorities, and connect analytical initiatives to broader business objectives.
Familiarity with cloud database solutions, data modeling, data warehouse design, machine learning libraries, and statistical software development.
Ability to manage multiple priorities, lead complex engagements, and deliver high-quality outcomes in a dynamic consulting environment.

Benefits

Strategic leadership opportunity: Lead high-impact fraud prevention initiatives for financial services clients.
Executive stakeholder exposure: Build relationships with senior decision-makers and contribute to strategic risk management discussions.
Complex analytical challenges: Apply data science, fraud analytics, experimentation, and decisioning technologies to evolving business problems.
Cross-functional collaboration: Work with client stakeholders, analytics specialists, technology teams, and operations professionals.
Leadership and team development: Guide analytical delivery teams and collaborate with distributed and offshore colleagues.
Professional growth: Strengthen expertise in fraud strategy, financial services, consulting, and advanced analytical solutions.

How Jobgether Works

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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More about this job

Responsibilities

Lead client-facing fraud prevention and detection strategy across application, account, and transaction lifecycles, optimizing rules, models, and decisioning solutions. Guide multidisciplinary teams, experiments, operational improvements, and performance monitoring while translating analytical findings into strategic recommendations for senior stakeholders.

Requirements

Requires at least 12 years of experience in marketing data science or a related analytical discipline, including consulting, solution design, and client management, preferably with banks or fintech companies in unsecured lending. Candidates should bring hands-on fraud analytics and decisioning expertise, strong leadership and communication skills, and familiarity with relevant platforms, data technologies, and governance requirements.

Skills

Fraud Prevention and Detection
Fraud Strategy
Data Science
Fraud Analytics
Predictive Modeling
Feature Engineering
A/B Testing
Champion-Challenger Testing
Decisioning Platforms
Statistical Analysis
Client Management
Executive Communication
Stakeholder Management
Team Leadership
KYC and Identity Verification
Dispute and Chargeback Processes

Benefits

Strategic Leadership Opportunity
Executive Stakeholder Exposure
Complex Analytical Challenges
Cross-Functional Collaboration
Leadership and Team Development
Professional Growth

Visa sponsorship

Not detected in the job text

Keywords

Fraud Prevention
Fraud Detection
Application Fraud
Account-Level Fraud
Transaction Monitoring
Account Takeover
First-Party Fraud
Synthetic Identity Fraud
Mule Fraud
Merchant Fraud
Actimize
FICO
SAS
Feature Engineering
Predictive Models
Customer Segmentation
Champion-Challenger Testing
A/B Testing
KYC
Identity Verification
Disputes
Chargebacks
Fraud Decisioning
Data Science
Statistical Analysis
Machine Learning
Cloud Databases
Data Modeling
Data Warehousing
Governance

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