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- Full-time
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QNX Senior Technical Product Manager (Industrial Automation & Robotics)
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Sr. Manager of Copy and Brand Storytelling
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Jobgether

Senior Manager, Technical Architecture

Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 5, 2026

Original job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Manager, Technical Architecture based in Canada.

This role provides technical and people leadership within a Professional Services organization responsible for delivering complex identity and security solutions to customers.

You will lead a high-performing team of Technical Architects while remaining actively engaged as a player-coach and trusted technical advisor.

The position combines team development, customer engagement, resource planning, operational excellence, and technical architecture leadership.

You will help customers navigate complex identity and access management challenges while ensuring successful delivery across multiple engagements.

The role also offers significant influence over implementation methodologies, quality standards, processes, and the evolution of the broader technical architecture practice.

Success requires a strong consulting mindset, commercial awareness, technical depth, and the ability to lead teams and customers through complex and changing environments.

Accountabilities

Hire, develop, mentor, and retain a high-performing team of Professional Services Technical Architects while supporting their technical, professional, and career growth.
Provide direct management, coaching, and performance guidance, ensuring team members develop the expertise required to successfully deliver identity and security solutions.
Establish and monitor performance objectives and metrics while identifying opportunities to strengthen team capabilities and delivery effectiveness.
Maintain close coordination with partners and delivery enablement teams to address performance, capability, and operational priorities.
Act as a senior customer liaison, managing communication and relationships between customers, project teams, internal stakeholders, and delivery partners.
Drive customer success throughout the engagement lifecycle, ensuring projects deliver against agreed expectations, timelines, budgets, and business outcomes.
Support oversight of professional services revenue, billings, customer satisfaction, resource allocation, utilization, and capacity planning.
Improve and standardize repeatable implementation methodologies to accelerate customer adoption and improve delivery consistency.
Conduct governance activities and audits to ensure the quality, consistency, and effectiveness of technical architecture designs and deliverables.
Drive team participation in the evolution of technical architecture practices, standards, methodologies, and strategic initiatives.
Lead process improvement efforts across Professional Services and associated subcontractor ecosystems.
Oversee customer project dynamics, changes, escalations, concerns, and dependencies across multiple engagements and workstreams.
Apply strong consulting and decision-making skills to resolve complex customer and delivery challenges while maintaining operational excellence.

Requirements

10+ years of experience in Identity and Access Management, with strong technical depth in enterprise identity and security environments.
5+ years of experience leading and managing technical teams, including coaching, performance management, hiring, and professional development.
5+ years of experience designing, consulting on, and delivering technical solutions for external customers.
Strong expertise in identity and authentication technologies and protocols, including SAML 2.0, WS-Federation, OAuth, and OpenID Connect.
Extensive understanding of enterprise web technologies, cybersecurity, and modern identity architectures.
Proven Professional Services or consulting experience, with the ability to manage multiple customer engagements and workstreams simultaneously.
Strong resource forecasting, capacity planning, utilization management, change management, and escalation-management experience.
Demonstrated ability to use reporting, metrics, and operational data to improve delivery performance and customer outcomes.
Strong process-improvement, planning, analytical, decision-making, and standards-development capabilities.
Excellent communication, relationship-building, and stakeholder-management skills, with the ability to work effectively across technical and business audiences.
Ability to operate independently while collaborating effectively across multiple functions and organizational levels.
Bachelor's degree in Computer Science, Information Technology, or a related discipline.
Ability to travel up to 50% to support customer and team engagements.
Auth0 Certified or Okta Certified Consultant credentials are a plus.
CISSP certification is a plus.

Benefits

Annual On Target Compensation of $233,000–$320,100 USD for candidates located in the San Francisco Bay Area
Annual On Target Compensation of $208,000–$286,000 USD for candidates located in California outside the San Francisco Bay Area, Colorado, Illinois, New York, and Washington
Annual On Target Compensation of $219,500–$269,500 USD for candidates located in Canada
Equity opportunities, where applicable
Health, dental, and vision insurance
401(k) plan
Flexible spending account
RRSP with matching for eligible Canadian employees
Healthcare spending and telemedicine benefits for eligible Canadian employees
Paid leave, including PTO and parental leave
Global opportunities and an immersive in-person onboarding experience
Opportunities for professional development, connection, community, and social impact

How Jobgether Works

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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More about this job

Responsibilities

Lead, coach, and develop a team of Technical Architects while serving as a player-coach and senior technical advisor for customer identity and security engagements. Oversee delivery quality, customer relationships, resource planning, operational performance, and the improvement of Professional Services methodologies and standards.

Requirements

Requires 10+ years of Identity and Access Management experience, 5+ years leading technical teams, and 5+ years designing and delivering solutions for external customers. Candidates should have strong expertise in identity protocols and enterprise security, consulting and operational management experience, a relevant bachelor's degree, and the ability to travel up to 50%.

Skills

Identity and Access Management
Technical Architecture
Team Leadership
Customer Consulting
SAML 2.0
WS-Federation
OAuth
OpenID Connect
Cybersecurity
Enterprise Web Technologies
Resource Planning
Capacity Planning
Utilization Management
Change Management
Stakeholder Management
Process Improvement

Benefits

Equity Opportunities
Health Insurance
Dental Insurance
Vision Insurance
401(k) Plan
Flexible Spending Account
RRSP With Matching
Healthcare Spending Benefits
Telemedicine Benefits
Paid Time Off
Parental Leave
Professional Development Opportunities
Community and Social Impact Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Identity and Access Management
Identity and Authentication
SAML 2.0
WS-Federation
OAuth
OpenID Connect
Enterprise Identity
Cybersecurity
Technical Architecture
Professional Services
Consulting
Customer Engagement
Team Leadership
Performance Management
Resource Forecasting
Capacity Planning
Utilization Management
Change Management
Escalation Management
Operational Excellence
Delivery Governance
Implementation Methodologies
Quality Standards
Process Improvement
Auth0 Certified Consultant
Okta Certified Consultant
CISSP
Stakeholder Management
Customer Satisfaction
Bachelor's Degree in Computer Science or Information Technology

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