Jobs in Canada

19 jobs

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Added 15 hours ago
Financial Crime Risk Analyst II
TD
Toronto, ON · Ottawa, ON · Markham, ON
Full-time
Generally, reports to a Manager, FCRM Quality Assurance
Added 17 hours ago
Manager, Portfolio Management Corporate Banking International Banking GBM (English/Spanish)- Toronto
Scotiabank
Toronto, ON
Lead quality assurance activities by conducting periodic reviews of corporate loan processes, and coordinate functions with Banking Portfolio Analyst (PA) teams in the countries for…
Added 1 day ago
Senior Financial Crime Risk Analyst (5522)
TD
Toronto, ON · Markham, ON
Full-time
The Senior Quality Assurance Analyst, is responsible for independently performing complex financial crime risk reviews, quality assurance activities, effective challenge, second-level…
Added 1 day ago
Senior Financial Crime Risk Analyst (5522)
TD
Markham, ON
Full-time
The Senior Quality Assurance Analyst, is responsible for independently performing complex financial crime risk reviews, quality assurance activities, effective challenge, second-level…
Added 2 days ago
Supervisor - Risk Operations
Jobgether
Canada
Full-time
The position combines team supervision, quality assurance, escalation management, coaching, and operational improvement.
Added 2 days ago
Home Financing Officer - Prairies (Manitoba, Saskatchewan and Alberta)
Scotiabank
Winnipeg, MB
Provides AML, KYC, and Enhanced Due Diligence support for mortgage-focused reviews, including unusual transaction reporting considerations, quality assurance observations, and trend…
Added 2 days ago
Supervisor - Risk Operations
Hard Rock Digital
Remote, Canada
Full-time · Remote
…front-line teams within our Fraud, Payments, KYC & Verification, AML, Enhanced Due Diligence (EDD), and Responsible Gaming (RG)…
Added 3 days ago
Home Financing Officer - Prairies
Scotiabank
Winnipeg, MB
Provides AML, KYC, and Enhanced Due Diligence support for mortgage-focused reviews, including unusual transaction reporting considerations, quality assurance observations, and trend…
Added 7 days ago
Senior Analyst, Mortgage Security - Toronto
Scotiabank
Toronto, ON
Provides AML, KYC, and Enhanced Due Diligence support for mortgage-focused reviews, including unusual transaction reporting considerations, quality assurance observations, and trend…
Added 11 days ago
Financial Crime Risk Analyst II (5332)
TD
Toronto, ON · Markham, ON
Full-time
Generally, reports to a Manager, FCRM Quality Assurance
Added 23 days ago
Financial Crime Risk Analyst II (4936, 4938)
TD
Markham, ON · Toronto, ON
Full-time
The Quality Assurance (QA) Analyst is primarily responsible for executing independent QA reviews over TD Securities Monitoring and Investigations (TDSMI) AML/ATF activity to assess…
Added 23 days ago
Senior Financial Crime Risk Analyst (4818)
TD
Markham, ON · Toronto, ON
Full-time
The Senior Quality Assurance Analyst, is responsible for independently performing complex financial crime risk reviews, quality assurance activities, effective challenge, second-level…
Added 1 month ago
Compliance Analyst –Chainalysis SME
Xace
Canada
Full-time
Assist with quality assurance reviews of customer and transaction investigations.
Added 1 month ago
Compliance Analyst – Sumsub SME
Xace
Canada
Full-time
Assist with quality assurance reviews of customer onboarding and financial crime investigations.
Added 1 month ago
AML QA Analyst-(Hybrid)
Central 1
Toronto, ON · Vancouver, BC
Full-time
As an AML QA Analyst, you will support the accuracy and integrity of Central 1's AML/ATF regulatory reporting program by reviewing STRs and other FINTRAC filings for quality and compliance.…
Added 1 month ago
Analyst, AML & Sanctions Compliance
Toromont Cat
Concord, ON
Full-time
Toromont Industries Ltd. (“Toromont”) is looking to hire a permanent, full-time Analyst, AML & Sanctions Compliance, who will support the ongoing development, monitoring, and execution of…
Added 1 month ago
Senior Business Analyst, Global Data Quality Assurance - Global HR
Scotiabank
Toronto, ON
The Senior Business Analyst contributes to the overall success of the Global Data Quality Assurance & Business Operational Intelligence team by monitoring controls, running scripts,…
Added 14 days ago
QA Test Analyst
Scotiabank
Toronto, ON
The ServiceNow QA Analyst is responsible for ensuring the quality, reliability, and performance of ServiceNow platform implementations across enterprise Service Management Technology (SMT)…
Added 14 days ago
QA Analyst
Scotiabank
Toronto, ON
The ServiceNow QA Analyst is responsible for ensuring the quality, reliability, and performance of ServiceNow platform implementations across enterprise Service Management Technology (SMT)…

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Jobgether

Supervisor - Risk Operations

Canada

Job type: Full-time
Posting language: English
Posted: Sep 23, 2026

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Original job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Supervisor - Risk Operations based in Canada.

This role oversees the day-to-day performance of frontline teams across operational risk functions in a fast-paced, regulated environment. You will help ensure workflows are completed accurately, efficiently, and within established service and quality standards. The position combines team supervision, quality assurance, escalation management, coaching, and operational improvement. You will monitor key performance indicators, identify control weaknesses, and support consistent adherence to internal procedures and regulatory requirements. The role also provides an opportunity to mentor analysts, strengthen team capabilities, and promote a culture of accountability and continuous improvement. You will collaborate with managers, compliance teams, supervisors, and other departments to resolve issues and improve operational processes. This is a hands-on leadership opportunity for an experienced risk operations professional ready to take on greater responsibility in a structured, KPI-driven environment.

\nAccountabilities:

Oversee daily operations across assigned teams, ensuring activities are completed within established SLAs, quality standards, and procedures.
Allocate and monitor workloads to maintain balanced team performance, productivity, and operational efficiency.
Act as the first escalation point for analyst-level issues, providing guidance and helping resolve operational challenges.
Monitor key operational metrics, including turnaround times, error rates, quality scores, and other relevant KPIs.
Support scheduling, attendance management, and shift coverage when required.
Conduct regular quality checks and peer reviews to verify process compliance, data accuracy, and operational consistency.
Identify recurring errors, control weaknesses, and process gaps and escalate material issues to management.
Maintain accurate and up-to-date process documentation and ensure team members follow applicable policies and procedures.
Support internal audits, control testing, compliance reviews, and other assurance activities.
Provide onboarding support, on-the-job training, mentoring, and ongoing coaching to analysts and new team members.
Identify individual and team skill gaps and recommend targeted training or development initiatives.
Provide constructive feedback and support performance evaluations in partnership with management.
Promote a supportive team environment focused on accountability, learning, operational excellence, and continuous improvement.
Maintain clear and consistent communication between frontline teams and management.
Escalate material risks, incidents, operational issues, or compliance concerns promptly to the appropriate management or Compliance teams.
Participate in operational meetings and provide insights, recommendations, and process improvement opportunities.
Collaborate with other supervisors and cross-functional teams to share best practices and improve operational consistency.
Identify and recommend process improvements that enhance efficiency, accuracy, quality, and employee engagement.
Support system upgrades and process changes by providing operational feedback, participating in testing, and helping teams adopt new workflows.

Requirements

Professional experience in an operational or risk-related role within online gaming or fintech.
Strong working knowledge of at least one key operational risk area, such as KYC, Fraud, AML, Payments, or Responsible Gaming.
Previous experience providing informal leadership, mentoring, coaching, or team coordination.
Previous supervisory or team lead experience in a regulated operational environment is preferred.
Knowledge of the Canadian online gaming market is desirable.
Experience with case management, risk monitoring, or similar operational tools is an asset.
Excellent attention to detail and a strong commitment to accuracy, quality, and compliance.
Strong problem-solving skills and the ability to assess operational issues and determine appropriate escalation paths.
Excellent written and verbal communication skills.
Comfortable working in a structured, KPI-driven environment with clearly defined SLAs and performance expectations.
Highly organized, with the ability to manage competing priorities and maintain operational focus.
Hands-on leadership approach, with the ability to lead by example and support team performance.
Approachable and empathetic interpersonal style, with a genuine interest in employee coaching and development.
Strong integrity, accountability, and commitment to regulatory and internal compliance requirements.
Ability to collaborate effectively with management, Compliance, Operations, and other cross-functional teams.
Adaptability and willingness to support evolving processes, systems, and operational requirements.

Benefits

Competitive compensation and benefits package.
Flexible vacation allowance.
Hybrid or remote working environment.
Opportunity to work in a fast-paced operational environment supported by an established global brand.
Exposure to multiple operational risk functions, including Fraud, Payments, KYC, AML, Enhanced Due Diligence, and Responsible Gaming.
Opportunities to develop leadership, coaching, and operational management skills.
Collaborative environment focused on continuous improvement and employee development.
Inclusive workplace that values diversity, authenticity, and individual contribution.
Opportunity to contribute to process improvements, system changes, and operational excellence initiatives.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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More about this job

Responsibilities

The Supervisor will oversee daily operations and frontline teams to ensure workflows meet quality and service standards in a regulated environment. They are responsible for monitoring KPIs, managing escalations, coaching analysts, and driving continuous process improvements.

Requirements

Candidates must have professional experience in an operational or risk-related role within online gaming or fintech, along with knowledge of KYC, Fraud, or AML. Previous leadership or team coordination experience is required, with a preference for those with supervisory experience in a regulated environment.

Skills

Team supervision
Operational risk
Quality assurance
Escalation management
Coaching
KYC
Fraud
AML
Payments
Responsible gaming
KPI monitoring
Process improvement
Performance management
Regulatory compliance
Case management

Benefits

Competitive compensation
Flexible vacation allowance
Hybrid or remote working environment
Professional development opportunities
Inclusive workplace

Visa sponsorship

Not detected in the job text

Keywords

Risk Operations
Supervisor
Online Gaming
Fintech
KYC
Fraud
AML
Payments
Responsible Gaming
KPI
SLA
Quality Assurance
Compliance
Case Management
Operational Risk
Team Leadership
Mentoring
Performance Evaluation
Process Improvement
Regulatory Requirements
Data Accuracy
Internal Audit
Control Testing
Workflow Management
Risk Monitoring

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