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Added 18 mins ago
Master Data Mgmt Analyst
Husky Technologies
Bolton, ON
Full-time
…records. We offer a great work environment and competitive total compensation package, including above market retirement savings plan and market competitive group…
Added 18 mins ago
ERP Business Analyst
Husky Technologies
Bolton, ON
Full-time
The ERP Business Systems Analyst role is focused on developing a deep functional and technical understanding of key business systems and identifying the most effective ways to leverage…
Added 18 mins ago
Financial Analyst (Consolidation)
Husky Technologies
Bolton, ON
Full-time
…records. We offer a great work environment and competitive total compensation package, including above market retirement savings plan and market competitive group…
Added 18 mins ago
CNC Machinist - Rotational Shifts only + Benefits package + Paid time off +Shift Premium+ RRSP benefits
Husky Technologies
Bolton, ON
Full-time
…scrap events. Communicate as required with Team Leader, Quality Analyst and Programming support on findings and correct…
Added 18 mins ago
CNC Machinist - Rotational Shifts only + Benefits package + Paid time off +Shift Premium+ RRSP benefits
Husky Technologies
Bolton, ON
Full-time
…scrap events. Communicate as required with Team Leader, Quality Analyst and Programming support on findings and correct…
Added 19 mins ago
Category Analyst
Toronto Hydro
Toronto, ON
The salary range shown above reflects the expected compensation for this position. The final salary offered will be determined based on a holistic assessment of the candidate’s experience,…
Added 50 mins ago
Logistics Pricing Analyst
Vortex Freight
Mississauga, ON
Full-time
We are looking for a Logistics Pricing Analyst to join our five-member Pricing Team, reporting directly to the Director of Pricing &Analytics of a private equity backed company. The…
Added 1 hour ago
Financial Consulting Senior Associate - Business Valuation
RSM US LLP
Toronto, ON
Full-time
Completed or working towards a professional designation such as Chartered Business Valuator (CBV) or Chartered Financial Analyst (CFA)
Added 1 hour ago
Cybersecurity Analyst - Incident Response
lululemon
Vancouver, BC
Full-time
…team, we are looking for an experienced Cyber Security Senior…
Added 1 hour ago
Financial Analyst
Mint Green Group
Pointe-Claire, QC
Full-time
We’re looking for a motivated Financial Analyst to join our Accounting & Finance team. This role will play an active role in month-end financial reporting, budgeting and forecasting,…
Added 1 hour ago
Finance Operations Analyst I
TD
Dieppe, NB
Full-time
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at…
Added 1 hour ago
Associate Director, IT Risk Analyst
Royal Bank of Canada
Toronto, ON
Full-time
A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
Added 1 hour ago
Network Analyst
Brandt Group of Companies
Regina, SK
Full-time
Brandt Corporate Services Ltd. is seeking a Network Analyst to join our IT/IS team in Regina, Saskatchewan. In this role, you will ensure the reliability and performance of our global…
Added 2 hours ago
Supervisor - Risk Operations
Jobgether
Canada
Full-time
Act as the first escalation point for analyst-level issues, providing guidance and helping resolve operational challenges.
Added 2 hours ago
Senior Analyst, Legal Solutions & Technology
Electronic Arts (EA)
Vancouver, BC
Full-time
As the Senior Legal Solutions & Technology Analyst, you will manage legal-focused projects, applications, and processes. You will interact with key legal and business partners and…
Added 2 hours ago
Credit Coordinators
Brandt Group of Companies
Regina, SK
Full-time
Preference given to a candidate with proven experience as a Credit Coordinator, Credit Analyst, or similar role
Added 2 hours ago
Manager, BI & Reporting
Apotex
Toronto, ON · North York, ON
$95,594.4 to $133,832.16 CAD / year
Provide guidance on BI initiatives being executed by Analyst & Consultant roles withing Commercial Excellence team
Added 2 hours ago
Financial Analyst - Accounting Systems & Projects
Brandt Group of Companies
Regina, SK
Full-time
Brandt Corporate Services Ltd. is seeking a detailed oriented and analytical Financial Analyst - Accounting Systems & Projects for our Regina, SK, location. The Financial Analyst –…
Added 2 hours ago
Corporate Parts Inventory Analyst
Brandt Group of Companies
Regina, SK
Full-time
Competitive compensation: we offer fair, market-based wages that recognize your skills, experience, and contributions.
Added 2 hours ago
Senior Procurement Analyst - Property Management
Brandt Group of Companies
Regina, SK
Full-time
Competitive compensation: we offer competitive wages that recognize your skills, experience, and contributions.
Added 2 hours ago
Regulatory Compliance Analyst
DSA Corporate Services L.P.
Toronto, ON
Full-time
…the duties and responsibilities of the Regulatory Compliance Analyst include, but are not limited to, the…
Added 3 hours ago
Senior Consultant - CRM Financial Services
Deloitte
Toronto, ON
Full-time
Salesforce certifications (Administrator, Business Analyst, Sales Cloud Consultant, Service Cloud Consultant, or Financial Services Cloud).
Added 3 hours ago
Associate Director, IT Risk Analyst
RBC
Toronto, ON
Full-time
A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
Added 3 hours ago
Analyst, Project Controls
R.V. Anderson Associates Limited
Toronto, ON
Full-time
RVA is seeking an Analyst, Project Controls to join their Project Control team in Toronto office. This is a full-time permanent position.
Added 3 hours ago
Sr. Financial Analyst
The University of British Columbia
Vancouver, BC
$7,727.33 to $11,112 CAD / month
Full-time
The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and…

Jobgether

Supervisor - Risk Operations

Canada

Job type: Full-time
Posting language: English
Posted: Sep 23, 2026

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Original job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Supervisor - Risk Operations based in Canada.

This role oversees the day-to-day performance of frontline teams across operational risk functions in a fast-paced, regulated environment. You will help ensure workflows are completed accurately, efficiently, and within established service and quality standards. The position combines team supervision, quality assurance, escalation management, coaching, and operational improvement. You will monitor key performance indicators, identify control weaknesses, and support consistent adherence to internal procedures and regulatory requirements. The role also provides an opportunity to mentor analysts, strengthen team capabilities, and promote a culture of accountability and continuous improvement. You will collaborate with managers, compliance teams, supervisors, and other departments to resolve issues and improve operational processes. This is a hands-on leadership opportunity for an experienced risk operations professional ready to take on greater responsibility in a structured, KPI-driven environment.

\nAccountabilities:

Oversee daily operations across assigned teams, ensuring activities are completed within established SLAs, quality standards, and procedures.
Allocate and monitor workloads to maintain balanced team performance, productivity, and operational efficiency.
Act as the first escalation point for analyst-level issues, providing guidance and helping resolve operational challenges.
Monitor key operational metrics, including turnaround times, error rates, quality scores, and other relevant KPIs.
Support scheduling, attendance management, and shift coverage when required.
Conduct regular quality checks and peer reviews to verify process compliance, data accuracy, and operational consistency.
Identify recurring errors, control weaknesses, and process gaps and escalate material issues to management.
Maintain accurate and up-to-date process documentation and ensure team members follow applicable policies and procedures.
Support internal audits, control testing, compliance reviews, and other assurance activities.
Provide onboarding support, on-the-job training, mentoring, and ongoing coaching to analysts and new team members.
Identify individual and team skill gaps and recommend targeted training or development initiatives.
Provide constructive feedback and support performance evaluations in partnership with management.
Promote a supportive team environment focused on accountability, learning, operational excellence, and continuous improvement.
Maintain clear and consistent communication between frontline teams and management.
Escalate material risks, incidents, operational issues, or compliance concerns promptly to the appropriate management or Compliance teams.
Participate in operational meetings and provide insights, recommendations, and process improvement opportunities.
Collaborate with other supervisors and cross-functional teams to share best practices and improve operational consistency.
Identify and recommend process improvements that enhance efficiency, accuracy, quality, and employee engagement.
Support system upgrades and process changes by providing operational feedback, participating in testing, and helping teams adopt new workflows.

Requirements

Professional experience in an operational or risk-related role within online gaming or fintech.
Strong working knowledge of at least one key operational risk area, such as KYC, Fraud, AML, Payments, or Responsible Gaming.
Previous experience providing informal leadership, mentoring, coaching, or team coordination.
Previous supervisory or team lead experience in a regulated operational environment is preferred.
Knowledge of the Canadian online gaming market is desirable.
Experience with case management, risk monitoring, or similar operational tools is an asset.
Excellent attention to detail and a strong commitment to accuracy, quality, and compliance.
Strong problem-solving skills and the ability to assess operational issues and determine appropriate escalation paths.
Excellent written and verbal communication skills.
Comfortable working in a structured, KPI-driven environment with clearly defined SLAs and performance expectations.
Highly organized, with the ability to manage competing priorities and maintain operational focus.
Hands-on leadership approach, with the ability to lead by example and support team performance.
Approachable and empathetic interpersonal style, with a genuine interest in employee coaching and development.
Strong integrity, accountability, and commitment to regulatory and internal compliance requirements.
Ability to collaborate effectively with management, Compliance, Operations, and other cross-functional teams.
Adaptability and willingness to support evolving processes, systems, and operational requirements.

Benefits

Competitive compensation and benefits package.
Flexible vacation allowance.
Hybrid or remote working environment.
Opportunity to work in a fast-paced operational environment supported by an established global brand.
Exposure to multiple operational risk functions, including Fraud, Payments, KYC, AML, Enhanced Due Diligence, and Responsible Gaming.
Opportunities to develop leadership, coaching, and operational management skills.
Collaborative environment focused on continuous improvement and employee development.
Inclusive workplace that values diversity, authenticity, and individual contribution.
Opportunity to contribute to process improvements, system changes, and operational excellence initiatives.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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More about this job

Responsibilities

The Supervisor will oversee daily operations and frontline teams to ensure workflows meet quality and service standards in a regulated environment. They are responsible for monitoring KPIs, managing escalations, coaching analysts, and driving continuous process improvements.

Requirements

Candidates must have professional experience in an operational or risk-related role within online gaming or fintech, along with knowledge of KYC, Fraud, or AML. Previous leadership or team coordination experience is required, with a preference for those with supervisory experience in a regulated environment.

Skills

Team supervision
Operational risk
Quality assurance
Escalation management
Coaching
KYC
Fraud
AML
Payments
Responsible gaming
KPI monitoring
Process improvement
Performance management
Regulatory compliance
Case management

Benefits

Competitive compensation
Flexible vacation allowance
Hybrid or remote working environment
Professional development opportunities
Inclusive workplace

Visa sponsorship

Not detected in the job text

Keywords

Risk Operations
Supervisor
Online Gaming
Fintech
KYC
Fraud
AML
Payments
Responsible Gaming
KPI
SLA
Quality Assurance
Compliance
Case Management
Operational Risk
Team Leadership
Mentoring
Performance Evaluation
Process Improvement
Regulatory Requirements
Data Accuracy
Internal Audit
Control Testing
Workflow Management
Risk Monitoring

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