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Added 5 mins ago
Financial Controller
Wilson Group
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Full-time
The Wilson Group of Companies is looking for a Senior Accountant or Controller to join our team in Yarmouth, Nova Scotia. We're open to hiring at one of two levels, depending on the…
Added 5 mins ago
Internal Auditor (Business Control & IT)
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Full-time
…opportunity to gain enterprise-wide exposure to diverse business operations, financial processes, digital technologies, and emerging risks while partnering with leaders across the…
Added 6 mins ago
Category Analyst
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Toronto, ON
Five (5) or more years of experience in supply chain, procurement, category management, operations, business analysis, or a related field.
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Administrator – Accounts Payable
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Toronto, ON
Added 21 mins ago
Lead Quality Engineer - Data
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Toronto, ON
Full-time
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DevOps Engineering Lead
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Toronto, ON
Full-time
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Full-time
…delivering customized supply chain solutions for organizations with operations in Canada, USA and Mexico. With our flexible solutions, service model and years of industry expertise, we are…
Added 50 mins ago
Financial Controller
Murphy Hospitality Group
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Full-time
…hospitality companies - with restaurants, hotels, beverage operations, and live entertainment - MHG is dedicated to creating memorable experiences. The Financial Controller supports this…
Added 51 mins ago
Global Clinical Operations Excellence Leader
Roche
Mississauga, ON · Canada Pharma Campus
Full-time
At Roche/Genentech Pharma Product Development Global Clinical Operations (PDG), we are determined to transform drug development and realize our Pharma Ambition to deliver 20 transformative…
Added 51 mins ago
Senior Director, Strategy Risk Business Operations and Shared Services
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Full-time
As the Senior Director, Strategy Risk Business Operations and Shared Services you will lead a high-performing team of directors, senior managers, and managers to drive strategic,…
Added 51 mins ago
DevOps Engineering Lead
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Toronto, ON
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Added 51 mins ago
Regional Contract Manager
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Cambridge, ON · Calgary, AB · Canada-Ontario-Cambridge-Saltsman Dr
Full-time
…including Customer Success, Customer Care, Sales, Commercial Operations (including GEBS), Legal, Finance, Delivery, Supply Chain, and Distribution Partners. You also work closely with…
Added 1 hour ago
Executive Director
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Full-time
Work with SPEC’s accountant to process and prepare monthly payroll, accounts payable, and month-end reconciliation in a timely manner.
Added 1 hour ago
Continuous Improvement Lead
Saputo Inc.
AB · Edmonton, AB
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The CI Site Lead play a key role in promoting continuous improvement in Saputo Canada operations. The CI Site Lead provides support for the sites located in Alberta – Edmonton & Red Deer…
Added 1 hour ago
Electrical Technician
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Hamilton, ON
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…Accounting & Finance, Corporate Administration, and Manufacturing Operations and Technology. STRIVE supports various clients from small to medium-sized enterprises to Fortune 500…
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Managing Director & Head of Canada Operations
CBRE
Toronto, ON
Full-time
The Managing Director, Head of Canada Operations is a senior leader within CBRE's Canadian Property Management business. The role develops and implements the strategic direction of the…
Added 1 hour ago
Finance Operations Analyst I
TD
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Full-time
Identify, document, investigate processes / exceptions arising from transactions / processes beyond 1st level operations service delivery and resolve escalated matters and refer complex…
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Toronto, ON · Waterloo, ON
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Manulife Operations, Marketing & Shared Services Technology plays a foundational role in Manulife's digital transformation, delivering innovative digital experiences that help customers…
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Senior Director, Strategy Risk Business Operations and Shared Services
Royal Bank of Canada
Toronto, ON
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As the Senior Director, Strategy Risk Business Operations and Shared Services you will lead a high-performing team of directors, senior managers, and managers to drive strategic,…
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Senior Cyber Security Network Analyst
Royal Bank of Canada
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Added 1 hour ago
Service Writer - Agriculture
Brandt Group of Companies
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Added 1 hour ago
Senior Accountant
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Full-time
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Added 1 hour ago
Branch Manager - Underground & Tree Care (Milton)
Brandt Group of Companies
Milton, ON
Full-time
Manage branch operations to achieve growth and profitability across new and used whole goods sales, parts, and service offerings.
Added 1 hour ago
Customer Account Administrator
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Full-time
As a key member of REgroup’s administrative team, you will act as a liaison between Sales, Operations, Finance and Administrative staff. Working closely with the Accounting and Sales teams,…

Jobgether

Supervisor - Risk Operations

Canada

Job type: Full-time
Posting language: English
Posted: Sep 23, 2026

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Original job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Supervisor - Risk Operations based in Canada.

This role oversees the day-to-day performance of frontline teams across operational risk functions in a fast-paced, regulated environment. You will help ensure workflows are completed accurately, efficiently, and within established service and quality standards. The position combines team supervision, quality assurance, escalation management, coaching, and operational improvement. You will monitor key performance indicators, identify control weaknesses, and support consistent adherence to internal procedures and regulatory requirements. The role also provides an opportunity to mentor analysts, strengthen team capabilities, and promote a culture of accountability and continuous improvement. You will collaborate with managers, compliance teams, supervisors, and other departments to resolve issues and improve operational processes. This is a hands-on leadership opportunity for an experienced risk operations professional ready to take on greater responsibility in a structured, KPI-driven environment.

\nAccountabilities:

Oversee daily operations across assigned teams, ensuring activities are completed within established SLAs, quality standards, and procedures.
Allocate and monitor workloads to maintain balanced team performance, productivity, and operational efficiency.
Act as the first escalation point for analyst-level issues, providing guidance and helping resolve operational challenges.
Monitor key operational metrics, including turnaround times, error rates, quality scores, and other relevant KPIs.
Support scheduling, attendance management, and shift coverage when required.
Conduct regular quality checks and peer reviews to verify process compliance, data accuracy, and operational consistency.
Identify recurring errors, control weaknesses, and process gaps and escalate material issues to management.
Maintain accurate and up-to-date process documentation and ensure team members follow applicable policies and procedures.
Support internal audits, control testing, compliance reviews, and other assurance activities.
Provide onboarding support, on-the-job training, mentoring, and ongoing coaching to analysts and new team members.
Identify individual and team skill gaps and recommend targeted training or development initiatives.
Provide constructive feedback and support performance evaluations in partnership with management.
Promote a supportive team environment focused on accountability, learning, operational excellence, and continuous improvement.
Maintain clear and consistent communication between frontline teams and management.
Escalate material risks, incidents, operational issues, or compliance concerns promptly to the appropriate management or Compliance teams.
Participate in operational meetings and provide insights, recommendations, and process improvement opportunities.
Collaborate with other supervisors and cross-functional teams to share best practices and improve operational consistency.
Identify and recommend process improvements that enhance efficiency, accuracy, quality, and employee engagement.
Support system upgrades and process changes by providing operational feedback, participating in testing, and helping teams adopt new workflows.

Requirements

Professional experience in an operational or risk-related role within online gaming or fintech.
Strong working knowledge of at least one key operational risk area, such as KYC, Fraud, AML, Payments, or Responsible Gaming.
Previous experience providing informal leadership, mentoring, coaching, or team coordination.
Previous supervisory or team lead experience in a regulated operational environment is preferred.
Knowledge of the Canadian online gaming market is desirable.
Experience with case management, risk monitoring, or similar operational tools is an asset.
Excellent attention to detail and a strong commitment to accuracy, quality, and compliance.
Strong problem-solving skills and the ability to assess operational issues and determine appropriate escalation paths.
Excellent written and verbal communication skills.
Comfortable working in a structured, KPI-driven environment with clearly defined SLAs and performance expectations.
Highly organized, with the ability to manage competing priorities and maintain operational focus.
Hands-on leadership approach, with the ability to lead by example and support team performance.
Approachable and empathetic interpersonal style, with a genuine interest in employee coaching and development.
Strong integrity, accountability, and commitment to regulatory and internal compliance requirements.
Ability to collaborate effectively with management, Compliance, Operations, and other cross-functional teams.
Adaptability and willingness to support evolving processes, systems, and operational requirements.

Benefits

Competitive compensation and benefits package.
Flexible vacation allowance.
Hybrid or remote working environment.
Opportunity to work in a fast-paced operational environment supported by an established global brand.
Exposure to multiple operational risk functions, including Fraud, Payments, KYC, AML, Enhanced Due Diligence, and Responsible Gaming.
Opportunities to develop leadership, coaching, and operational management skills.
Collaborative environment focused on continuous improvement and employee development.
Inclusive workplace that values diversity, authenticity, and individual contribution.
Opportunity to contribute to process improvements, system changes, and operational excellence initiatives.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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More about this job

Responsibilities

The Supervisor will oversee daily operations and frontline teams to ensure workflows meet quality and service standards in a regulated environment. They are responsible for monitoring KPIs, managing escalations, coaching analysts, and driving continuous process improvements.

Requirements

Candidates must have professional experience in an operational or risk-related role within online gaming or fintech, along with knowledge of KYC, Fraud, or AML. Previous leadership or team coordination experience is required, with a preference for those with supervisory experience in a regulated environment.

Skills

Team supervision
Operational risk
Quality assurance
Escalation management
Coaching
KYC
Fraud
AML
Payments
Responsible gaming
KPI monitoring
Process improvement
Performance management
Regulatory compliance
Case management

Benefits

Competitive compensation
Flexible vacation allowance
Hybrid or remote working environment
Professional development opportunities
Inclusive workplace

Visa sponsorship

Not detected in the job text

Keywords

Risk Operations
Supervisor
Online Gaming
Fintech
KYC
Fraud
AML
Payments
Responsible Gaming
KPI
SLA
Quality Assurance
Compliance
Case Management
Operational Risk
Team Leadership
Mentoring
Performance Evaluation
Process Improvement
Regulatory Requirements
Data Accuracy
Internal Audit
Control Testing
Workflow Management
Risk Monitoring

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