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Added 12 mins ago
Logistics Analyst Intern
Pembina Pipeline Corporation
Calgary, AB
…natural gas liquids infrastructure and logistics business. Our operations along the hydrocarbon value chain allow us to offer a full state of midstream and marketing services to our…
Added 26 mins ago
Senior Business System Analyst - Vernon - 24 Month Contract
Nature's Fare Markets
Vernon, BC
Full-time
Working closely with Finance, HR, Commissary Operations, and IT teams, the Senior Business Systems Analyst gathers and documents business requirements, supports solution design, leads…
Added 26 mins ago
Business Systems Analyst
Unified Procurement Services Team (UPST)
NB · Chiasson Office, NB
Volunteer
…President’s Office is currently seeking a Business Systems Analyst to provide functional support for PeopleSoft Financials and related enterprise integrations serving all UMass campuses and…
Added 26 mins ago
Analyste financier(-ère) | Financial Analyst
ValPay
Montreal, QC · Saint-Laurent, QC
Full-time
We're looking for a financial analyst to run their day-to-day accounting cycle: vendors, payments, banking operations, recurring schedules, and close support. You'll work directly with the…
Added 57 mins ago
Lead Business Consultant, ABOR
SimCorp
Toronto, ON
Full-time
At SimCorp, we facilitate the streamlining of investments, accounting, and operations for major global financial institutions. We do this through IT systems, processes, and financial…
Added 1 hour ago
Clinical Trial Financial Control Analyst, Oncology Portfolio
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
Full-time
We are seeking a Clinical Trial Financial Control Analyst to provide independent financial control and reconciliation for Oncology-sponsored clinical research studies. Reporting within the…
Added 1 hour ago
Tax Analyst
Siemens Energy
Oakville, ON
Full-time
The Tax Analyst position is ideal for a detail-oriented and motivated Junior Tax Analyst to join our Canadian Tax team. This is an excellent opportunity for an early-career tax or…
Added 2 hours ago
CNC Machinist - Rotational Shifts only + Benefits package + Paid time off +Shift Premium+ RRSP benefits
Husky Technologies
Bolton, ON
Full-time
…materials by running/programming machines to perform the proper operations and by reading and interpreting…
Added 2 hours ago
CNC Machinist - Rotational Shifts only + Benefits package + Paid time off +Shift Premium+ RRSP benefits
Husky Technologies
Bolton, ON
Full-time
…materials by running/programming machines to perform the proper operations and by reading and interpreting…
Added 2 hours ago
Category Analyst
Toronto Hydro
Toronto, ON
Reporting to the Manager, Supply Chain, the Category Analyst provides analytical expertise that supports category management, strategic sourcing, supplier performance management, and…
Added 2 hours ago
Logistics Pricing Analyst
Vortex Freight
Mississauga, ON
Full-time
…delivering customized supply chain solutions for organizations with operations in Canada, USA and Mexico. With our flexible solutions, service model and years of industry expertise, we are…
Added 2 hours ago
Clinical Business Analyst – Patient Access - RQ00384
S M Software Solutions Inc
Fredericton, NB
Internship
Demonstrated experience as a Business Analyst/Clinical Informatics Analyst in health information systems/CIS implementation projects. With direct demonstrated experience working in…
Added 3 hours ago
Cybersecurity Analyst - Incident Response
lululemon
Vancouver, BC
Full-time
The lululemon cybersecurity team enables lululemon to conduct its global operations in a secure manner and safeguard the trusted information of its guest and users. This is accomplished by…
Added 3 hours ago
Finance Operations Analyst I
TD
Dieppe, NB
Full-time
Identify, document, investigate processes / exceptions arising from transactions / processes beyond 1st level operations service delivery and resolve escalated matters and refer complex…
Added 3 hours ago
Senior Cyber Security Network Analyst
Royal Bank of Canada
Toronto, ON
Full-time
Implements and maintains firewall rule attestation and accreditation processes, resolving configuration changes across business platforms to ensure secure and scalable operations.
Added 3 hours ago
Clinical Business Analyst – Patient Access - RQ00384
S M Software Solutions Inc
Fredericton, NB
Internship
Demonstrated experience as a Business Analyst/Clinical Informatics Analyst in health information systems/CIS implementation projects. With direct demonstrated experience working in…
Added 3 hours ago
Supervisor - Risk Operations
Jobgether
Canada
Full-time
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Supervisor - Risk Operations based in Canada.
Added 4 hours ago
Software Developer – CRM – Senior - RQ10953
S M Software Solutions Inc
Toronto, ON
Full-time
…solutions, producing reports from Dynamics 365 CE and Finance & Operations (F&O), and working within structured enterprise delivery…
Added 4 hours ago
Software Developer – CRM – Senior - RQ10953
S M Software Solutions Inc
Toronto, ON
Full-time
…solutions, producing reports from Dynamics 365 CE and Finance & Operations (F&O), and working within structured enterprise delivery…
Added 4 hours ago
Senior Analyst, Legal Solutions & Technology
Electronic Arts (EA)
Vancouver, BC
Full-time
As the Senior Legal Solutions & Technology Analyst, you will manage legal-focused projects, applications, and processes. You will interact with key legal and business partners and…
Added 4 hours ago
QA Analyst
Bulloch Technologies
Mississauga, ON
Full-time
As a QA Analyst your day your day-to-day job responsibilities will involve:
Added 4 hours ago
Financial Analyst - Accounting Systems & Projects
Brandt Group of Companies
Regina, SK
Full-time
Brandt Corporate Services Ltd. is seeking a detailed oriented and analytical Financial Analyst - Accounting Systems & Projects for our Regina, SK, location. The Financial Analyst –…
Added 4 hours ago
Regulatory Compliance Analyst
DSA Corporate Services L.P.
Toronto, ON
Full-time
…the duties and responsibilities of the Regulatory Compliance Analyst include, but are not limited to, the…
Added 4 hours ago
Cost Analyst II
Worley
Edmonton, AB · Calgary, AB
Full-time
…across the project lifecycle, with services extending through to operations and decommissioning. Leveraging extensive experience and AI-enabled delivery, we support customers in navigating…
Added 5 hours ago
Clinical Manager – 37.5 hours/week – Permanent
Peterborough Family Health Team
Peterborough, ON
Full-time
Monitors and updates the Chief Executive Officer and Medical Adviser on all aspects of daily operations as needed and in a timely fashion.

Jobgether

Supervisor - Risk Operations

Canada

Job type: Full-time
Posting language: English
Posted: Sep 23, 2026

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Original job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Supervisor - Risk Operations based in Canada.

This role oversees the day-to-day performance of frontline teams across operational risk functions in a fast-paced, regulated environment. You will help ensure workflows are completed accurately, efficiently, and within established service and quality standards. The position combines team supervision, quality assurance, escalation management, coaching, and operational improvement. You will monitor key performance indicators, identify control weaknesses, and support consistent adherence to internal procedures and regulatory requirements. The role also provides an opportunity to mentor analysts, strengthen team capabilities, and promote a culture of accountability and continuous improvement. You will collaborate with managers, compliance teams, supervisors, and other departments to resolve issues and improve operational processes. This is a hands-on leadership opportunity for an experienced risk operations professional ready to take on greater responsibility in a structured, KPI-driven environment.

\nAccountabilities:

Oversee daily operations across assigned teams, ensuring activities are completed within established SLAs, quality standards, and procedures.
Allocate and monitor workloads to maintain balanced team performance, productivity, and operational efficiency.
Act as the first escalation point for analyst-level issues, providing guidance and helping resolve operational challenges.
Monitor key operational metrics, including turnaround times, error rates, quality scores, and other relevant KPIs.
Support scheduling, attendance management, and shift coverage when required.
Conduct regular quality checks and peer reviews to verify process compliance, data accuracy, and operational consistency.
Identify recurring errors, control weaknesses, and process gaps and escalate material issues to management.
Maintain accurate and up-to-date process documentation and ensure team members follow applicable policies and procedures.
Support internal audits, control testing, compliance reviews, and other assurance activities.
Provide onboarding support, on-the-job training, mentoring, and ongoing coaching to analysts and new team members.
Identify individual and team skill gaps and recommend targeted training or development initiatives.
Provide constructive feedback and support performance evaluations in partnership with management.
Promote a supportive team environment focused on accountability, learning, operational excellence, and continuous improvement.
Maintain clear and consistent communication between frontline teams and management.
Escalate material risks, incidents, operational issues, or compliance concerns promptly to the appropriate management or Compliance teams.
Participate in operational meetings and provide insights, recommendations, and process improvement opportunities.
Collaborate with other supervisors and cross-functional teams to share best practices and improve operational consistency.
Identify and recommend process improvements that enhance efficiency, accuracy, quality, and employee engagement.
Support system upgrades and process changes by providing operational feedback, participating in testing, and helping teams adopt new workflows.

Requirements

Professional experience in an operational or risk-related role within online gaming or fintech.
Strong working knowledge of at least one key operational risk area, such as KYC, Fraud, AML, Payments, or Responsible Gaming.
Previous experience providing informal leadership, mentoring, coaching, or team coordination.
Previous supervisory or team lead experience in a regulated operational environment is preferred.
Knowledge of the Canadian online gaming market is desirable.
Experience with case management, risk monitoring, or similar operational tools is an asset.
Excellent attention to detail and a strong commitment to accuracy, quality, and compliance.
Strong problem-solving skills and the ability to assess operational issues and determine appropriate escalation paths.
Excellent written and verbal communication skills.
Comfortable working in a structured, KPI-driven environment with clearly defined SLAs and performance expectations.
Highly organized, with the ability to manage competing priorities and maintain operational focus.
Hands-on leadership approach, with the ability to lead by example and support team performance.
Approachable and empathetic interpersonal style, with a genuine interest in employee coaching and development.
Strong integrity, accountability, and commitment to regulatory and internal compliance requirements.
Ability to collaborate effectively with management, Compliance, Operations, and other cross-functional teams.
Adaptability and willingness to support evolving processes, systems, and operational requirements.

Benefits

Competitive compensation and benefits package.
Flexible vacation allowance.
Hybrid or remote working environment.
Opportunity to work in a fast-paced operational environment supported by an established global brand.
Exposure to multiple operational risk functions, including Fraud, Payments, KYC, AML, Enhanced Due Diligence, and Responsible Gaming.
Opportunities to develop leadership, coaching, and operational management skills.
Collaborative environment focused on continuous improvement and employee development.
Inclusive workplace that values diversity, authenticity, and individual contribution.
Opportunity to contribute to process improvements, system changes, and operational excellence initiatives.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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More about this job

Responsibilities

The Supervisor will oversee daily operations and frontline teams to ensure workflows meet quality and service standards in a regulated environment. They are responsible for monitoring KPIs, managing escalations, coaching analysts, and driving continuous process improvements.

Requirements

Candidates must have professional experience in an operational or risk-related role within online gaming or fintech, along with knowledge of KYC, Fraud, or AML. Previous leadership or team coordination experience is required, with a preference for those with supervisory experience in a regulated environment.

Skills

Team supervision
Operational risk
Quality assurance
Escalation management
Coaching
KYC
Fraud
AML
Payments
Responsible gaming
KPI monitoring
Process improvement
Performance management
Regulatory compliance
Case management

Benefits

Competitive compensation
Flexible vacation allowance
Hybrid or remote working environment
Professional development opportunities
Inclusive workplace

Visa sponsorship

Not detected in the job text

Keywords

Risk Operations
Supervisor
Online Gaming
Fintech
KYC
Fraud
AML
Payments
Responsible Gaming
KPI
SLA
Quality Assurance
Compliance
Case Management
Operational Risk
Team Leadership
Mentoring
Performance Evaluation
Process Improvement
Regulatory Requirements
Data Accuracy
Internal Audit
Control Testing
Workflow Management
Risk Monitoring

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