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Added 15 mins ago
Sr. Manager, Commercial Portfolio Management
MCAP
Toronto, ON
Full-time
Prioritize and allocate loan modification requests to the analyst team and ensure timely processing of requests
Added 15 mins ago
Sr./Staff TPM - Inference Capacity
Cerebras
Toronto, ON
Full-time
…pipeline asks into capacity requirements. Forecast model replicas, system-hours, and spares by customer and by model. Reconcile against actuals weekly. Maintain the source-of-truth…
Added 15 mins ago
Financial Business Analyst | Analyste d'affaires financier(ère)
A Hiring Company
Westmount, QC
Full-time
The Financial Business Analyst is a role that supports the accuracy, integrity, and efficiency of Strathmore's financial operations. Reporting to the VP Finance & Digital Transformation,…
Added 15 mins ago
Python Analyst/Programmer
TMX Group
Montreal, QC
Full-time
You will be part of an experienced multi-disciplinary team with other Developers, Analyst-testers, Business Analysts and Architects, in an environment where the team works with Kanban…
Added 15 mins ago
Financial Controller
Pangeo Group
Vaughan, ON
$100,000 to $135,000 CAD / year
Full-time
Lead the plant finance team, and build the accounting and costing system and the policies behind it.
Added 15 mins ago
IS Business Analyst
Arnett & Burgess Energy Services
Calgary, AB
Contract
Our Commercial and IT group is currently looking to add a contract Business Analyst, based in Calgary, AB
Added 16 mins ago
IS Business Analyst
Arnett & Burgess Energy Services
Calgary, AB
Contract
Our Commercial and IT group is currently looking to add a contract Business Analyst, based in Calgary, AB
Added 32 mins ago
Senior Financial Planning Analyst
YMCA of Greater Toronto
Markham, ON
Full-time
The Senior Financial Planning Analyst supports planning, forecasting, and performance monitoring across assigned Child Care regions to identify growth opportunities, risks and drive…
Added 32 mins ago
Data Migration Specialist (ETL/SSIS, Data Mapping)
FNZ Group
Toronto, ON · Vancouver, BC · CA Toronto Yonge St
$126,000 to $170,000 CAD / year
Full-time
…lifecycle for all Migration projects within FNZ. The Migration Analyst Developer role requires an individual who can design and implement complex Client focussed data mapping in line with…
Added 1 hour ago
Human Resources Information System Analyst
PrecisionERP / PrecisionIT
Canada
Contract
CONTRACT: HRIS Business Analyst – Cloud implementation and Hypercare support
Added 1 hour ago
Senior Analyst Gas Scheduling
SPECTRAFORCE
Calgary, AB
Contract
The primary responsibility of the Gas Scheduling role is to facilitate the scheduling of gas on the Westcoast pipeline system.
Added 1 hour ago
Senior Gas Scheduling Analyst
RigUp
Calgary, AB
Temporary
The primary responsibility of the Gas Scheduling role is to facilitate the scheduling of gas on the Westcoast pipeline system.
Added 1 hour ago
Receivables Operations Specialist
Wawanesa Insurance
Toronto, ON · AB · Winnipeg, MB · Wawanesa, MB · Moncton, NB · Ottawa, ON · Kitchener, ON · Montreal, QC · Vancouver, BC · Dartmouth, NS · Calgary, AB · Edmonton, AB (Hybrid), AB · North York - Toronto, ON (Hybr, ON
Assists with system changes, testing, implementation, training, and transitional support
Added 1 hour ago
Senior QA Analyst (12 months Contract)
Nelson Education LTD
Remote, Canada
Contract · Remote
The Senior Quality Assurance Analyst works closely with product, development, design, infrastructure, and other QA team members to deliver reliable and accessible digital learning products.…
Added 1 hour ago
Analyst, Central Services
Independent Electricity System Operator
Canada
The IESO is committed to ensuring Ontario’s electricity system meets the province’s needs today and into the future. We are charged with purpose, delivering reliable, affordable, and…
Added 1 hour ago
Payroll Administrator
CarePartners
London, ON · Waterloo, ON
Full-time
…workplace culture, and contributing to a sustainable healthcare system in…
Added 1 hour ago
Applications Analyst
City of Leduc
Prince George, BC · Civic Centre
Full-time
We are currently seeking an Applications Analyst to join our Technology Solutions unit. This is a vital role for a technical professional who thrives on maintaining, customizing, and…
Added 1 hour ago
Business Analyst
Teacup Tech Systems
Canada
Contract
Demonstrated experience as a Business Analyst/Clinical Informatics Analyst in health information systems/CIS implementation projects. With direct demonstrated experience working in…
Added 1 hour ago
Gas Installer
Indotronix Avani Group
Calgary, AB
Contract
Job Title: Business Analyst II (Gas Scheduler)
Added 2 hours ago
EPIC Security Analyst/Consultant
W3Global
Canada
Full-time
We are looking for an experienced EPIC Security Analyst / Consultant to support the implementation, configuration, maintenance, and optimization of security within the Epic EHR environment.…
Added 2 hours ago
Analyst, Market Development
Independent Electricity System Operator
Canada
The IESO is committed to ensuring Ontario’s electricity system meets the province’s needs today and into the future. We are charged with purpose, delivering reliable, affordable, and…
Added 2 hours ago
Specialist Market Analysis
Independent Electricity System Operator
Canada
The IESO is committed to ensuring Ontario’s electricity system meets the province’s needs today and into the future. We are charged with purpose, delivering reliable, affordable, and…
Added 2 hours ago
Java Developer - Assistant Vice President
Citi
Mississauga, ON
Full-time
The Applications Development Senior Programmer Analyst is an intermediate level position responsible for participation in the establishment and implementation of new or revised application…
Added 2 hours ago
Senior Business Analyst
Tekshapers
Toronto, ON
Full-time
Great experience as a Business Analyst, with responsibilities in requirements management on large and complex projects.
Added 2 hours ago
SAP System Analyst – SAP Print Workbench
W3Global
Canada
Contract
The System Analyst is accountable for providing technical designs and delivering solutions for the SAP Print Workbench and Billing areas for a bill redesign project. This includes…

Jobgether

Supervisor - Risk Operations

Canada

Job type: Full-time
Posting language: English
Posted: Sep 23, 2026

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Original job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Supervisor - Risk Operations based in Canada.

This role oversees the day-to-day performance of frontline teams across operational risk functions in a fast-paced, regulated environment. You will help ensure workflows are completed accurately, efficiently, and within established service and quality standards. The position combines team supervision, quality assurance, escalation management, coaching, and operational improvement. You will monitor key performance indicators, identify control weaknesses, and support consistent adherence to internal procedures and regulatory requirements. The role also provides an opportunity to mentor analysts, strengthen team capabilities, and promote a culture of accountability and continuous improvement. You will collaborate with managers, compliance teams, supervisors, and other departments to resolve issues and improve operational processes. This is a hands-on leadership opportunity for an experienced risk operations professional ready to take on greater responsibility in a structured, KPI-driven environment.

\nAccountabilities:

Oversee daily operations across assigned teams, ensuring activities are completed within established SLAs, quality standards, and procedures.
Allocate and monitor workloads to maintain balanced team performance, productivity, and operational efficiency.
Act as the first escalation point for analyst-level issues, providing guidance and helping resolve operational challenges.
Monitor key operational metrics, including turnaround times, error rates, quality scores, and other relevant KPIs.
Support scheduling, attendance management, and shift coverage when required.
Conduct regular quality checks and peer reviews to verify process compliance, data accuracy, and operational consistency.
Identify recurring errors, control weaknesses, and process gaps and escalate material issues to management.
Maintain accurate and up-to-date process documentation and ensure team members follow applicable policies and procedures.
Support internal audits, control testing, compliance reviews, and other assurance activities.
Provide onboarding support, on-the-job training, mentoring, and ongoing coaching to analysts and new team members.
Identify individual and team skill gaps and recommend targeted training or development initiatives.
Provide constructive feedback and support performance evaluations in partnership with management.
Promote a supportive team environment focused on accountability, learning, operational excellence, and continuous improvement.
Maintain clear and consistent communication between frontline teams and management.
Escalate material risks, incidents, operational issues, or compliance concerns promptly to the appropriate management or Compliance teams.
Participate in operational meetings and provide insights, recommendations, and process improvement opportunities.
Collaborate with other supervisors and cross-functional teams to share best practices and improve operational consistency.
Identify and recommend process improvements that enhance efficiency, accuracy, quality, and employee engagement.
Support system upgrades and process changes by providing operational feedback, participating in testing, and helping teams adopt new workflows.

Requirements

Professional experience in an operational or risk-related role within online gaming or fintech.
Strong working knowledge of at least one key operational risk area, such as KYC, Fraud, AML, Payments, or Responsible Gaming.
Previous experience providing informal leadership, mentoring, coaching, or team coordination.
Previous supervisory or team lead experience in a regulated operational environment is preferred.
Knowledge of the Canadian online gaming market is desirable.
Experience with case management, risk monitoring, or similar operational tools is an asset.
Excellent attention to detail and a strong commitment to accuracy, quality, and compliance.
Strong problem-solving skills and the ability to assess operational issues and determine appropriate escalation paths.
Excellent written and verbal communication skills.
Comfortable working in a structured, KPI-driven environment with clearly defined SLAs and performance expectations.
Highly organized, with the ability to manage competing priorities and maintain operational focus.
Hands-on leadership approach, with the ability to lead by example and support team performance.
Approachable and empathetic interpersonal style, with a genuine interest in employee coaching and development.
Strong integrity, accountability, and commitment to regulatory and internal compliance requirements.
Ability to collaborate effectively with management, Compliance, Operations, and other cross-functional teams.
Adaptability and willingness to support evolving processes, systems, and operational requirements.

Benefits

Competitive compensation and benefits package.
Flexible vacation allowance.
Hybrid or remote working environment.
Opportunity to work in a fast-paced operational environment supported by an established global brand.
Exposure to multiple operational risk functions, including Fraud, Payments, KYC, AML, Enhanced Due Diligence, and Responsible Gaming.
Opportunities to develop leadership, coaching, and operational management skills.
Collaborative environment focused on continuous improvement and employee development.
Inclusive workplace that values diversity, authenticity, and individual contribution.
Opportunity to contribute to process improvements, system changes, and operational excellence initiatives.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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More about this job

Responsibilities

The Supervisor will oversee daily operations and frontline teams to ensure workflows meet quality and service standards in a regulated environment. They are responsible for monitoring KPIs, managing escalations, coaching analysts, and driving continuous process improvements.

Requirements

Candidates must have professional experience in an operational or risk-related role within online gaming or fintech, along with knowledge of KYC, Fraud, or AML. Previous leadership or team coordination experience is required, with a preference for those with supervisory experience in a regulated environment.

Skills

Team supervision
Operational risk
Quality assurance
Escalation management
Coaching
KYC
Fraud
AML
Payments
Responsible gaming
KPI monitoring
Process improvement
Performance management
Regulatory compliance
Case management

Benefits

Competitive compensation
Flexible vacation allowance
Hybrid or remote working environment
Professional development opportunities
Inclusive workplace

Visa sponsorship

Not detected in the job text

Keywords

Risk Operations
Supervisor
Online Gaming
Fintech
KYC
Fraud
AML
Payments
Responsible Gaming
KPI
SLA
Quality Assurance
Compliance
Case Management
Operational Risk
Team Leadership
Mentoring
Performance Evaluation
Process Improvement
Regulatory Requirements
Data Accuracy
Internal Audit
Control Testing
Workflow Management
Risk Monitoring

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