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Added 4 mins ago
Service Manager
Brandt Group of Companies
Mount Pearl, NL
Full-time
Lead performance management initiatives to support team and departmental success.
Added 4 mins ago
Sales Coordinator
Brandt Group of Companies
Mount Pearl, NL
Full-time
Assist with territory mapping, industry research, lead generation, and tender documentation to strengthen the sales pipeline and drive revenue growth.
Added 4 mins ago
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Full-time
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Added 4 mins ago
Supervisor Maintenance, FacilitiesNew
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$123,000 to $145,000 CAD / year
Full-time
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Supervisor, Maintenance
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Lead Tool Box talks, and attend the JHSC Committee.
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Project Manager
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Solution Engineer, Public Sector, Canada
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Toronto, ON · Canada - Toronto
Full-time
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Added 4 mins ago
PT Learning Business Partnering Lead
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PT Learning Design, Development & Operations Lead
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Added 4 mins ago
NetSuite Consulting Supervisor - Technology, Media & Telecomm (TMT)
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The NetSuite Consulting Supervisor will lead SuiteBilling and/or Zone Billing-focused projects and provide guidance to team members throughout the implementation lifecycle. This role…
Added 4 mins ago
PLM Lead
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Full-time
Lead global team (On-shore, Near-shore Off-shore)
Added 4 mins ago
Diesel Technician Trainee
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…of investing in our employees and providing a collaborative team-based culture that encourages growth across all levels and…
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Senior Director, Strategy Risk Business Operations and Shared Services
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Full-time
As the Senior Director, Strategy Risk Business Operations and Shared Services you will lead a high-performing team of directors, senior managers, and managers to drive strategic,…
Added 4 mins ago
DevOps Engineering Lead
RBC
Toronto, ON
Full-time
As a Devops Engineering Lead, provide direction and engineering support through the process of agile software development.
Added 4 mins ago
Regional Contract Manager
Rockwell Automation
Cambridge, ON · Calgary, AB · Canada-Ontario-Cambridge-Saltsman Dr
Full-time
…contract-related issues, disputes, and escalations.Leadership & Team ManagementReport directly to the Sub-Region Leader and lead a team responsible for the execution, and performance…
Added 19 mins ago
Medical Lab Technologist
The Hospital for Sick Children
Toronto, ON
Internship
…healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and…
Added 19 mins ago
Sales Manager
Brandt Group of Companies
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The Sales Manager is responsible for leading equipment sales strategy, team development and territory performance. This position is responsible for driving revenue growth and profitability…
Added 19 mins ago
Executive Director
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Lead a team of staff and volunteers to implement SPEC’s programs.
Added 19 mins ago
Continuous Improvement Lead
Saputo Inc.
AB · Edmonton, AB
Full-time
The CI Site Lead play a key role in promoting continuous improvement in Saputo Canada operations. The CI Site Lead provides support for the sites located in Alberta – Edmonton & Red Deer…
Added 19 mins ago
Contingent Term Assistant Professor Faculty Position W.A. Ranches Beef Cattle Genetics and Health
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The successful candidate will be expected to help lead the building of a multidisciplinary research partnerships involving the University of Calgary, livestock producers, national and…
Added 19 mins ago
Senior Manager, Technical Support
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Full-time
…including tickets, chat, and calls. This seasoned professional will lead a high-performing team, optimize support processes, and ensure alignment with global standards and compliance…
Added 19 mins ago
Canada Research Chair (Tier II) in Functional Tissue Biomechanics
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Full-time
The successful candidate will establish and lead an externally funded, transdisciplinary research program that complements and enhances existing strengths in biomechanics research across…
Added 19 mins ago
Cybersecurity Analyst - Incident Response
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Full-time
The lululemon cybersecurity team enables lululemon to conduct its global operations in a secure manner and safeguard the trusted information of its guest and users. This is accomplished by…
Added 19 mins ago
Managing Director & Head of Canada Operations
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Full-time
Lead three Senior Directors of Operations across CBRE's Canadian Investor Portfolio Management (IPM) and local business and, through them, all Property Management and Operations teams…

Jobgether

Supervisor - Risk Operations

Canada

Job type: Full-time
Posting language: English
Posted: Sep 23, 2026

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Original job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Supervisor - Risk Operations based in Canada.

This role oversees the day-to-day performance of frontline teams across operational risk functions in a fast-paced, regulated environment. You will help ensure workflows are completed accurately, efficiently, and within established service and quality standards. The position combines team supervision, quality assurance, escalation management, coaching, and operational improvement. You will monitor key performance indicators, identify control weaknesses, and support consistent adherence to internal procedures and regulatory requirements. The role also provides an opportunity to mentor analysts, strengthen team capabilities, and promote a culture of accountability and continuous improvement. You will collaborate with managers, compliance teams, supervisors, and other departments to resolve issues and improve operational processes. This is a hands-on leadership opportunity for an experienced risk operations professional ready to take on greater responsibility in a structured, KPI-driven environment.

\nAccountabilities:

Oversee daily operations across assigned teams, ensuring activities are completed within established SLAs, quality standards, and procedures.
Allocate and monitor workloads to maintain balanced team performance, productivity, and operational efficiency.
Act as the first escalation point for analyst-level issues, providing guidance and helping resolve operational challenges.
Monitor key operational metrics, including turnaround times, error rates, quality scores, and other relevant KPIs.
Support scheduling, attendance management, and shift coverage when required.
Conduct regular quality checks and peer reviews to verify process compliance, data accuracy, and operational consistency.
Identify recurring errors, control weaknesses, and process gaps and escalate material issues to management.
Maintain accurate and up-to-date process documentation and ensure team members follow applicable policies and procedures.
Support internal audits, control testing, compliance reviews, and other assurance activities.
Provide onboarding support, on-the-job training, mentoring, and ongoing coaching to analysts and new team members.
Identify individual and team skill gaps and recommend targeted training or development initiatives.
Provide constructive feedback and support performance evaluations in partnership with management.
Promote a supportive team environment focused on accountability, learning, operational excellence, and continuous improvement.
Maintain clear and consistent communication between frontline teams and management.
Escalate material risks, incidents, operational issues, or compliance concerns promptly to the appropriate management or Compliance teams.
Participate in operational meetings and provide insights, recommendations, and process improvement opportunities.
Collaborate with other supervisors and cross-functional teams to share best practices and improve operational consistency.
Identify and recommend process improvements that enhance efficiency, accuracy, quality, and employee engagement.
Support system upgrades and process changes by providing operational feedback, participating in testing, and helping teams adopt new workflows.

Requirements

Professional experience in an operational or risk-related role within online gaming or fintech.
Strong working knowledge of at least one key operational risk area, such as KYC, Fraud, AML, Payments, or Responsible Gaming.
Previous experience providing informal leadership, mentoring, coaching, or team coordination.
Previous supervisory or team lead experience in a regulated operational environment is preferred.
Knowledge of the Canadian online gaming market is desirable.
Experience with case management, risk monitoring, or similar operational tools is an asset.
Excellent attention to detail and a strong commitment to accuracy, quality, and compliance.
Strong problem-solving skills and the ability to assess operational issues and determine appropriate escalation paths.
Excellent written and verbal communication skills.
Comfortable working in a structured, KPI-driven environment with clearly defined SLAs and performance expectations.
Highly organized, with the ability to manage competing priorities and maintain operational focus.
Hands-on leadership approach, with the ability to lead by example and support team performance.
Approachable and empathetic interpersonal style, with a genuine interest in employee coaching and development.
Strong integrity, accountability, and commitment to regulatory and internal compliance requirements.
Ability to collaborate effectively with management, Compliance, Operations, and other cross-functional teams.
Adaptability and willingness to support evolving processes, systems, and operational requirements.

Benefits

Competitive compensation and benefits package.
Flexible vacation allowance.
Hybrid or remote working environment.
Opportunity to work in a fast-paced operational environment supported by an established global brand.
Exposure to multiple operational risk functions, including Fraud, Payments, KYC, AML, Enhanced Due Diligence, and Responsible Gaming.
Opportunities to develop leadership, coaching, and operational management skills.
Collaborative environment focused on continuous improvement and employee development.
Inclusive workplace that values diversity, authenticity, and individual contribution.
Opportunity to contribute to process improvements, system changes, and operational excellence initiatives.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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More about this job

Responsibilities

The Supervisor will oversee daily operations and frontline teams to ensure workflows meet quality and service standards in a regulated environment. They are responsible for monitoring KPIs, managing escalations, coaching analysts, and driving continuous process improvements.

Requirements

Candidates must have professional experience in an operational or risk-related role within online gaming or fintech, along with knowledge of KYC, Fraud, or AML. Previous leadership or team coordination experience is required, with a preference for those with supervisory experience in a regulated environment.

Skills

Team supervision
Operational risk
Quality assurance
Escalation management
Coaching
KYC
Fraud
AML
Payments
Responsible gaming
KPI monitoring
Process improvement
Performance management
Regulatory compliance
Case management

Benefits

Competitive compensation
Flexible vacation allowance
Hybrid or remote working environment
Professional development opportunities
Inclusive workplace

Visa sponsorship

Not detected in the job text

Keywords

Risk Operations
Supervisor
Online Gaming
Fintech
KYC
Fraud
AML
Payments
Responsible Gaming
KPI
SLA
Quality Assurance
Compliance
Case Management
Operational Risk
Team Leadership
Mentoring
Performance Evaluation
Process Improvement
Regulatory Requirements
Data Accuracy
Internal Audit
Control Testing
Workflow Management
Risk Monitoring

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