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Added 11 mins ago
SF
Program Officer
Sitka Foundation
Vancouver, BC
- $120,000 to $140,000 CAD / year
- Full-time
…mission to catalyze the conservation of the environment and the protection of biodiversity. It is based in Vancouver, B.C., with grants in international, national, and regional domains.…
Added 13 mins ago
VP, Centralized Operations
Alectra Utilities
Hamilton, ON · Vaughan, ON
…critical infrastructure, including system control, substations, protection and control, reliability, emergency preparedness, automation, and smart grid technologies. You will be responsible…
Added 13 mins ago
Manager, Financial Reporting, Planning and Analysis
Partners Community Health
Mississauga, ON
Act as a strategic business partner to senior leaders by providing financial, operational, and performance insights to support decision-making.
Added 28 mins ago
SI
Wireless Sales Consultant
Staples Inc.
North Bay, ON
- Full-time
Connect, share, and partner with customers, identify and convert wireless and wireline sales opportunities
Added 28 mins ago
RH
Casual Community Connections Coordinator
Responsive Health Management
Belle River, ON
- Up to $20.43 CAD / hour
Partner with the interdisciplinary team to share stories appropriately through internal and external communication channels, including displays, celebration spaces, bulletin boards, etc
Added 43 mins ago
P
Production Worker - Steel Fabrication
Powell
Acheson, AB
- Full-time
1-2 year metal fabrication shop experience is considered an asset.
Added 1 hour ago
VP, Centralized Operations
Alectra Utilities
Hamilton, ON · Vaughan, ON
…critical infrastructure, including system control, substations, protection and control, reliability, emergency preparedness, automation, and smart grid technologies. You will be responsible…
Added 1 hour ago
SI
Wireless Sales Supervisor
Staples Inc.
Duncan, BC
- Full-time
…services, and trends. Primarily a sales position, you will partner with management to determine and deliver on daily financial/ non-financial goals. Passionate about wireless technology,…
Added 1 hour ago
AH
Therapy Assistant
Alberta Health Services
Brooks, AB
- Full-time
…patients/families and other stakeholders in care. You will be a partner in delivering quality programs aimed at enhancing optimal client function. You will collaborate, cooperate and…
Added 2 hours ago
DI
Customer Support Specialist | Montreal
dcbel Inc
Montreal, QC
- Full-time
…power their home, unlocking their EV’s battery for blackout protection, backup power (V2H) and grid services (V2G), and optimizing the energy flow between their solar panels, EVs,…
Added 2 hours ago
UO
Student Support Assistant
University of Victoria
Victoria, BC
- Full-time
…Division of Student Affairs, the unit is committed to being a partner in supporting student success and providing service excellence. SSS staff work as a team to ensure a high level of…
Added 5 hours ago
GS
The Sitka Foundation - Program Officer
Gerard Search
Vancouver, BC
- Full-time
…mission to catalyze the conservation of the environment and the protection of biodiversity. It is based in Vancouver, B.C., with grants in international, national, and regional domains.…
Added 5 hours ago
I
E-Commerce Portfolio Lead
IMGadgets™
Mississauga, ON
- Full-time
…day-to-day execution. This role focuses on accountability, account partner coordination, product sourcing support, launch project management, graphics and marketing coordination, inventory…
Added 8 hours ago
J
People Experience Specialist - Manufacturing & Distribution
Jobgether
Canada
- Full-time
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a People Experience Specialist - Manufacturing & Distribution…
Added 9 hours ago
J
National Sales Manager- CVRM
Jobgether
Canada
- $147,192.8 to $193,190.55 CAD / year
- Contract
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a National Sales Manager – CVRM based in Canada.
Added 10 hours ago
J
Field Case Manager
Jobgether
Canada
- Contract
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Field Case Manager based in Canada.
Added 10 hours ago
J
Field Case Manager
Jobgether
Canada
- Contract
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Field Case Manager based in Canada.
Added 10 hours ago
Gestionnaire des opérations éoliennes - Dégélis, QC
Vestas
Dégelis, QC
…certifications requises (cadenassage – LOTO, sécurité électrique, protection contre les chutes, descente d’urgence en hauteur et espaces…
Added 11 hours ago
SC
Wireless Sales Consultant
Staples Canada
Calgary, AB
- Full-time
Connect, share, and partner with customers, identify and convert wireless and wireline sales opportunities
Added 11 hours ago
BC
Director, Communications and Engagement – Redevelopment Projects
Brant Community Healthcare System
Brantford, ON
- Full-time
Added 12 hours ago
A
Senior Incident and Problem Manager
Aviso
Toronto, ON
- $115,000 to $125,000 CAD / year
- Full-time
Partner with engineering and application teams to identify recurring operational gaps and help mature practices that improve reliability, supportability, and service resilience
Added 12 hours ago
J
People Experience Specialist - Manufacturing & Distribution
Jobgether
Canada
- Full-time
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a People Experience Specialist - Manufacturing & Distribution…
Added 13 hours ago
A
Senior Incident and Problem Manager
Aviso
Vancouver, BC
- $115,000 to $125,000 CAD / year
- Full-time
Partner with engineering and application teams to identify recurring operational gaps and help mature practices that improve reliability, supportability, and service resilience
Added 14 hours ago
J
Responsable Agile (Scrum Master)
Jobgether
Canada
- Full-time
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Responsable Agile (Scrum Master) based in Canada.
Added 14 hours ago
J
Technical Support Specialist - Bilingual French
Jobgether
Canada
- Full-time
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Support Specialist - Bilingual French based in…

Jobgether

Technical Support Specialist - Bilingual French

Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 6, 2026

Original job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Support Specialist - Bilingual French based in Canada .

This role provides expert technical support to customers, partners, sales representatives, and internal teams across a fast-paced, technology-driven environment. You will troubleshoot complex hardware, software, connectivity, and platform issues involving connected vehicle technologies and integrated solutions. The position combines customer service excellence with technical problem-solving, requiring you to translate complex concepts into clear, practical guidance. You will manage support cases from initial contact through resolution while maintaining accurate documentation and protecting customer information. Working closely with technical teams and external partners, you will help resolve escalated issues involving devices, cameras, keyless systems, databases, and other integrations. The role also contributes to global initiatives and operates within a 24/7 support environment, offering opportunities to work with evolving technologies and diverse stakeholders.

\nAccountabilities:

Provide responsive technical assistance to customers, partners, sales representatives, and internal teams through phone, chat, and email, ensuring a consistently positive support experience.
Diagnose and resolve hardware and software issues related to device connectivity, installation, network communications, platform configuration, and product implementation.
Provide technical guidance on database setup, user management, rules and reporting, device errors, portal configuration, and other platform-related inquiries.
Manage support cases from initial contact through resolution, documenting troubleshooting steps, solutions, and relevant technical information accurately.
Collaborate with internal technical teams and external partners to investigate and escalate complex issues involving cameras, keyless systems, connected devices, and integrated technologies.
Coordinate device and accessory returns and exchanges with the appropriate internal departments while ensuring timely resolution of customer concerns.
Address customer complaints effectively, escalating critical issues to management when necessary while maintaining professionalism, empathy, and a solution-oriented approach.
Protect the confidentiality and security of customer data and information while supporting broader strategic initiatives within the organization.

Requirements

Fluency in both English and French, with the ability to read, write, and communicate confidently in both languages in a professional environment.
1–3 years of experience in customer service or technical support, combined with 1–3 years of experience troubleshooting technical hardware and/or software issues.
A post-secondary diploma or degree in Engineering, Computer Science, or a related discipline is highly valued, while experience within a technical or engineering organization is considered an asset.
Strong technical aptitude and analytical problem-solving skills, with working knowledge of programming languages such as SQL, Python, C#, or JavaScript highly valued.
Experience with data warehouse technologies such as Google BigQuery is an advantage, along with strong proficiency in Excel, including pivot tables and report creation.
Technical competence with Google Workspace tools such as Sheets, Docs, and Slides, combined with the ability to quickly learn new technologies and systems.
Excellent verbal and written communication skills, with the ability to explain technical concepts clearly to customers and users with varying levels of technical knowledge.
Strong interpersonal and relationship-building skills, with the ability to collaborate effectively with customers, partners, and stakeholders across different levels of an organization.
Highly organized and capable of managing multiple support cases, tasks, and projects simultaneously while maintaining attention to detail.
Customer-focused, patient, adaptable, and comfortable working in a fast-changing technology environment where responsibilities and priorities may evolve.
Flexibility to work rotating schedules in a 24/7 support operation, including afternoons, evenings, overnight shifts, weekends, and holidays.

Benefits

Flexible working arrangements supporting both in-person and virtual collaboration.
Home office reimbursement program to support effective remote work.
Competitive medical and dental benefits for eligible full-time permanent employees.
Retirement savings program.
Baby bonus and parental leave top-up program.
Online learning and networking opportunities to support professional growth.
Electric vehicle purchase incentive program.
A collaborative and inclusive work environment with opportunities to participate in online social events, networking activities, and professional development initiatives.
Remote work support through cloud-based applications, collaboration tools, and asynchronous working practices.
Employees working from home are expected to maintain a reliable internet connection with at least 50 Mbps download and 10 Mbps upload speeds.
The position operates within a flexible hybrid model, with employees encouraged to use office facilities as often as they prefer.
Full-time permanent employees are eligible for the benefits listed above.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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More about this job

Responsibilities

Provide expert technical support to customers and internal teams by troubleshooting complex hardware, software, and connectivity issues. Manage support cases from initial contact through resolution while maintaining accurate documentation and collaborating with technical teams.

Requirements

Requires fluency in English and French with 1-3 years of experience in customer service or technical support. A post-secondary degree in a related field is highly valued, along with strong analytical skills and proficiency in technical tools.

Skills

Technical support
Bilingual French
Hardware troubleshooting
Software troubleshooting
Customer service
SQL
Python
C#
JavaScript
Google BigQuery
Excel
Google Workspace
Data analysis
Problem-solving
Communication
Relationship building

Benefits

Flexible working arrangements
Home office reimbursement
Medical benefits
Dental benefits
Retirement savings program
Baby bonus
Parental leave top-up
Online learning opportunities
Electric vehicle purchase incentive

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Hardware
Software
Connectivity
SQL
Python
C#
JavaScript
Google BigQuery
Excel
Pivot Tables
Google Workspace
Database
Network Communications
Platform Configuration
Customer Service
Troubleshooting
Engineering
Computer Science
Data Warehouse
Remote Work
Hybrid Model
24/7 Support

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