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Added 19 mins ago
SM
Power Builder Developer - 29954-RFR-DTS-074
S M Software Solutions Inc
Winnipeg, MB
- Contract
We are seeking an experienced PowerBuilder Developer to work with one of our Public Sector clients located at 215 Garry Street, Winnipeg, Manitoba. The successful candidate will be…
Added 19 mins ago
SM
Power Builder Developer - 29954-RFR-DTS-074
S M Software Solutions Inc
Winnipeg, MB
- Contract
We are seeking an experienced PowerBuilder Developer to work with one of our Public Sector clients located at 215 Garry Street, Winnipeg, Manitoba. The successful candidate will be…
Added 19 mins ago
SM
Associate Director
S M Software Solutions Inc
Toronto, ON
- Full-time
Added 19 mins ago
SM
Power Builder Developer - 29954-RFR-DTS-074
S M Software Solutions Inc
Winnipeg, MB
- Contract
We are seeking an experienced PowerBuilder Developer to work with one of our Public Sector clients located at 215 Garry Street, Winnipeg, Manitoba. The successful candidate will be…
Added 19 mins ago
SM
Software Developer – Full Stack – Senior - RQ00799
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Full Stack Software Developer with extensive experience in enterprise integration, API development, MuleSoft, Apache Camel, Enterprise Java, REST APIs, cloud and…
Added 19 mins ago
SM
Software Developer – Full Stack – Senior - RQ00799
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Full Stack Software Developer with extensive experience in enterprise integration, API development, MuleSoft, Apache Camel, Enterprise Java, REST APIs, cloud and…
Added 19 mins ago
SM
Associate Director
S M Software Solutions Inc
Toronto, ON
- Full-time
Added 19 mins ago
SM
Software Developer – Full Stack – Senior - RQ00799
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Full Stack Software Developer with extensive experience in enterprise integration, API development, MuleSoft, Apache Camel, Enterprise Java, REST APIs, cloud and…
Added 19 mins ago
SM
Associate Director
S M Software Solutions Inc
Toronto, ON
- Full-time
Added 19 mins ago
SM
RQ00388 – Solution Architect
S M Software Solutions Inc
Fredericton, NB
- Full-time
Demonstrated experience as a .NET developer – 8+ Years
Added 19 mins ago
SM
Software Developer – Full Stack – Senior - RQ00798
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Full Stack Software Developer with extensive experience in enterprise integration, API development, MuleSoft, Apache Camel, Enterprise Java, REST APIs, cloud and…
Added 19 mins ago
SM
Software Developer – CRM – Senior - RQ11653
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Software Developer – CRM with strong hands-on experience in Microsoft Dynamics 365, Microsoft Power Platform, Azure solution design, Dynamics CRM Customer Service…
Added 19 mins ago
SM
RQ11711 – Software Developer – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking a Senior Software Developer with extensive experience in Goaltend development, TP Macro Language, TP environment, .NET, ASP.NET Core, Blazor Server, C#, LINQ, Razor, SQL,…
Added 19 mins ago
SM
RQ11711 – Software Developer – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking a Senior Software Developer with extensive experience in Goaltend development, TP Macro Language, TP environment, .NET, ASP.NET Core, Blazor Server, C#, LINQ, Razor, SQL,…
Added 19 mins ago
SM
RQ11711 – Software Developer – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking a Senior Software Developer with extensive experience in Goaltend development, TP Macro Language, TP environment, .NET, ASP.NET Core, Blazor Server, C#, LINQ, Razor, SQL,…
Added 19 mins ago
SM
RQ11431 - Specialized IT Consultant – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
The investigation details for both licensed and unlicensed care providers are to be stored in an electronic database, offering immediate visibility into ongoing cases. This will continue to…
Added 19 mins ago
SM
RQ11635 – Software Developer – ETL – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Software Developer – ETL with strong experience in data warehousing, business intelligence, reporting, ETL development, Oracle SQL/PL/SQL, Informatica, Crystal…
Added 19 mins ago
SM
Software Developer – CRM – Senior - RQ11653
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Software Developer – CRM with strong hands-on experience in Microsoft Dynamics 365, Microsoft Power Platform, Azure solution design, Dynamics CRM Customer Service…
Added 19 mins ago
SM
Software Developer – CRM – Senior - RQ11654
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a highly experienced Senior CRM Software Developer with strong expertise in Microsoft Dynamics 365, Microsoft Power Platform, Azure solution design, Dataverse, .NET, C#,…
Added 19 mins ago
SM
Software Developer – Full Stack – Senior - RQ00798
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Full Stack Software Developer with extensive experience in enterprise integration, API development, MuleSoft, Apache Camel, Enterprise Java, REST APIs, cloud and…
Added 19 mins ago
SM
Software Developer – Full Stack – Senior - RQ00798
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Full Stack Software Developer with extensive experience in enterprise integration, API development, MuleSoft, Apache Camel, Enterprise Java, REST APIs, cloud and…
Added 19 mins ago
SM
RQ11431 - Specialized IT Consultant – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
The investigation details for both licensed and unlicensed care providers are to be stored in an electronic database, offering immediate visibility into ongoing cases. This will continue to…
Added 19 mins ago
SM
Software Developer – CRM – Senior - RQ11654
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a highly experienced Senior CRM Software Developer with strong expertise in Microsoft Dynamics 365, Microsoft Power Platform, Azure solution design, Dataverse, .NET, C#,…
Added 19 mins ago
SM
Software Developer – CRM – Senior - RQ11653
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Software Developer – CRM with strong hands-on experience in Microsoft Dynamics 365, Microsoft Power Platform, Azure solution design, Dynamics CRM Customer Service…
Added 19 mins ago
SM
RQ11431 - Specialized IT Consultant – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
The investigation details for both licensed and unlicensed care providers are to be stored in an electronic database, offering immediate visibility into ongoing cases. This will continue to…

Jobgether

Technical Support Specialist - Bilingual French

Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 6, 2026

Original job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Support Specialist - Bilingual French based in Canada .

This role provides expert technical support to customers, partners, sales representatives, and internal teams across a fast-paced, technology-driven environment. You will troubleshoot complex hardware, software, connectivity, and platform issues involving connected vehicle technologies and integrated solutions. The position combines customer service excellence with technical problem-solving, requiring you to translate complex concepts into clear, practical guidance. You will manage support cases from initial contact through resolution while maintaining accurate documentation and protecting customer information. Working closely with technical teams and external partners, you will help resolve escalated issues involving devices, cameras, keyless systems, databases, and other integrations. The role also contributes to global initiatives and operates within a 24/7 support environment, offering opportunities to work with evolving technologies and diverse stakeholders.

\nAccountabilities:

Provide responsive technical assistance to customers, partners, sales representatives, and internal teams through phone, chat, and email, ensuring a consistently positive support experience.
Diagnose and resolve hardware and software issues related to device connectivity, installation, network communications, platform configuration, and product implementation.
Provide technical guidance on database setup, user management, rules and reporting, device errors, portal configuration, and other platform-related inquiries.
Manage support cases from initial contact through resolution, documenting troubleshooting steps, solutions, and relevant technical information accurately.
Collaborate with internal technical teams and external partners to investigate and escalate complex issues involving cameras, keyless systems, connected devices, and integrated technologies.
Coordinate device and accessory returns and exchanges with the appropriate internal departments while ensuring timely resolution of customer concerns.
Address customer complaints effectively, escalating critical issues to management when necessary while maintaining professionalism, empathy, and a solution-oriented approach.
Protect the confidentiality and security of customer data and information while supporting broader strategic initiatives within the organization.

Requirements

Fluency in both English and French, with the ability to read, write, and communicate confidently in both languages in a professional environment.
1–3 years of experience in customer service or technical support, combined with 1–3 years of experience troubleshooting technical hardware and/or software issues.
A post-secondary diploma or degree in Engineering, Computer Science, or a related discipline is highly valued, while experience within a technical or engineering organization is considered an asset.
Strong technical aptitude and analytical problem-solving skills, with working knowledge of programming languages such as SQL, Python, C#, or JavaScript highly valued.
Experience with data warehouse technologies such as Google BigQuery is an advantage, along with strong proficiency in Excel, including pivot tables and report creation.
Technical competence with Google Workspace tools such as Sheets, Docs, and Slides, combined with the ability to quickly learn new technologies and systems.
Excellent verbal and written communication skills, with the ability to explain technical concepts clearly to customers and users with varying levels of technical knowledge.
Strong interpersonal and relationship-building skills, with the ability to collaborate effectively with customers, partners, and stakeholders across different levels of an organization.
Highly organized and capable of managing multiple support cases, tasks, and projects simultaneously while maintaining attention to detail.
Customer-focused, patient, adaptable, and comfortable working in a fast-changing technology environment where responsibilities and priorities may evolve.
Flexibility to work rotating schedules in a 24/7 support operation, including afternoons, evenings, overnight shifts, weekends, and holidays.

Benefits

Flexible working arrangements supporting both in-person and virtual collaboration.
Home office reimbursement program to support effective remote work.
Competitive medical and dental benefits for eligible full-time permanent employees.
Retirement savings program.
Baby bonus and parental leave top-up program.
Online learning and networking opportunities to support professional growth.
Electric vehicle purchase incentive program.
A collaborative and inclusive work environment with opportunities to participate in online social events, networking activities, and professional development initiatives.
Remote work support through cloud-based applications, collaboration tools, and asynchronous working practices.
Employees working from home are expected to maintain a reliable internet connection with at least 50 Mbps download and 10 Mbps upload speeds.
The position operates within a flexible hybrid model, with employees encouraged to use office facilities as often as they prefer.
Full-time permanent employees are eligible for the benefits listed above.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

Apply About employer

More about this job

Responsibilities

Provide expert technical support to customers and internal teams by troubleshooting complex hardware, software, and connectivity issues. Manage support cases from initial contact through resolution while maintaining accurate documentation and collaborating with technical teams.

Requirements

Requires fluency in English and French with 1-3 years of experience in customer service or technical support. A post-secondary degree in a related field is highly valued, along with strong analytical skills and proficiency in technical tools.

Skills

Technical support
Bilingual French
Hardware troubleshooting
Software troubleshooting
Customer service
SQL
Python
C#
JavaScript
Google BigQuery
Excel
Google Workspace
Data analysis
Problem-solving
Communication
Relationship building

Benefits

Flexible working arrangements
Home office reimbursement
Medical benefits
Dental benefits
Retirement savings program
Baby bonus
Parental leave top-up
Online learning opportunities
Electric vehicle purchase incentive

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Hardware
Software
Connectivity
SQL
Python
C#
JavaScript
Google BigQuery
Excel
Pivot Tables
Google Workspace
Database
Network Communications
Platform Configuration
Customer Service
Troubleshooting
Engineering
Computer Science
Data Warehouse
Remote Work
Hybrid Model
24/7 Support

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