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Added 1 min ago
T
Regional Event Planner
TD
Vancouver, BC
- Full-time
…branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada,…
Added 31 mins ago
CC
Global Account Manager
Cogent Communications
Toronto, ON · North York, ON
- Full-time
Commission: Commissions are earned on each sale based on product type:
Added 1 hour ago
B
Building Science Engineer
BPA
Montreal, QC
- Full-time
Provide recommendations regarding material and product selection (membranes, insulation systems, façade assemblies, etc.) with consideration for durability, sustainability, and energy…
Added 1 hour ago
SI
Sales Associate
SNDL Inc.
Calgary, AB · Deer Valley, SK · ACE Liquor Discounter Deer Valley
- Part-time
Greet customers, answer questions, and provide product recommendations
Added 1 hour ago
SI
Store Associate
SNDL Inc.
Calgary, AB · ACE Liquor Discounter Montgomery
- Part-time
Greet customers, answer questions, and provide product recommendations
Added 1 hour ago
SI
Store Associate
SNDL Inc.
Calgary, AB · ACE Liquor Discounter Midlake
- Part-time
Greet customers, answer questions, and provide product recommendations
Added 1 hour ago
SI
Store Associate
SNDL Inc.
Calgary, AB · ACE Liquor Discounter Walden East
- Part-time
Greet customers, answer questions, and provide product recommendations
Added 1 hour ago
N
Department Manager, General Merchandise
Northern/NorthMart
Toronto, ON · Greater Toronto and Hamilton Area, ON
- Full-time
Order product according to planned time lines, utilize the 7-day report
Added 1 hour ago
B
Senior Sales Manager
BoomerangFX
ON · Ontario, Canada
- Full-time
…community of healthcare professionals across North America, our product is commercialized and delivers the only cloud-based SaaS solution for private healthcare practices that integrates…
Added 1 hour ago
T
QA Engineer- Salesforce Marketing Cloud (SFMC)
Tru
Toronto, ON
- Full-time
…Business Analysts, SFMC Developers, Data/Integration teams, and Product stakeholders to ensure solutions meet functional, technical, and business requirements before…
Added 1 hour ago
MN
Grocery Merchandiser
Mosaic North America
Levis, QC
- Part-time
Use planograms to execute in-store product layouts
Added 1 hour ago
C
Spécialiste de remboursement Bilingue/Reimbursement Specialist
Cencora
Quebec, QC
- Full-time
Demonstrate in depth knowledge of rare disease program offerings, including the pathophysiology of the disease/product, therapeutic area, disease process, and mechanism of action; and how…
Added 1 hour ago
CC
Senior Product Manager RQ11741 (CANADA) - Onsite
Computer Consultants International, Inc.
Toronto, ON
- Contract
Experience defining product vision, strategy, roadmaps, outcomes, and backlogs.
Added 1 hour ago
SG
Software Engineer – Full-Stack (React, TypeScript, Java)
S&P Global
Toronto, ON
- Full-time
Architect and own full-stack product features end-to-end - from design and implementation through automated testing and production support - maintaining accountability for quality,…
Added 1 hour ago
T
DevOps Engineer
TD
Toronto, ON
- Full-time
…continuously improve automation, reliability, security, and developer productivity in a regulated banking…
Added 1 hour ago
C
Mortgage Solutions Advisor, Remote - Bilingual
CIBC
Montreal, QC
- Full-time
…with an understanding of market conditions/trends/mortgage product knowledge and pricing issues. It’s an asset to have mortgage underwriting…
Added 1 hour ago
C
Executive Director, Global Markets Trading & Financing - Business Management
CIBC
Toronto, ON
- Full-time
Added 2 hours ago
ML
Industrial Engineering Specialist - Contract
Maple Leaf Foods Inc
Mississauga, ON
- $71,000 to $103,000 CAD / year
- Contract
Product Development – Provide manufacturing insight (cost, capacity, capability) on product development / innovation opportunities for all business units
Added 2 hours ago
FS
Mechanical Designer
Fidus Systems
Canada
- Full-time
…Kitchener-Waterloo and San Jose. We specialize in leading-edge electronic product development, with hardware, embedded software, FPGA/ASIC, mechanical/thermal, and signal integrity teams…
Added 2 hours ago
HT
Software Validation Technologist
Husky Technologies
Bolton, ON
- Full-time
…develop testing and validation strategy based on risks and product…
Added 2 hours ago
HT
PD Software for Service
Husky Technologies
Bolton, ON
- Full-time
…resolving systemic service issues. The team is responsible for all product lines (Machines, Molds, 3rd Party Hot runners, Controllers, and Auxiliaries) and works cohesively with a variety…
Added 2 hours ago
HT
Advanced Applications Blow Molding Specialist
Husky Technologies
Bolton, ON
- Full-time
Work closely with a team of cross-functional domain experts in Advantage+Elite, Product Development and Validation teams to integrate innovations and new technologies into practical…
Added 2 hours ago
A
Principal Visual Experience Designer
Autodesk
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…customers experience Autodesk, we are investing in insight-driven product development, seamless digital experiences, and AI-powered innovation to help people achieve meaningful outcomes…
Added 2 hours ago
HT
Test Engineering Technologist - Process Packaging
Husky Technologies
Bolton, ON
- Full-time
…customers in the lead, we leverage a powerful risk prioritized product development process. The Test Engineering Technologist plays a critical role by working within the Innovation and…
Added 2 hours ago
HT
Manufacturing Engineer (Contract)
Husky Technologies
Bolton, ON
- Full-time
Participate in product design and process improvement activities to enhance efficiency, quality, and manufacturability.

Closed listing

Jobgether

Technical Support Specialist - Bilingual French

Canada

Full-time

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Job type: Full-time
Posting language: English
Posted: Oct 6, 2026

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Original job description

Archived listing. The details below describe a past opening.

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Support Specialist - Bilingual French based in Canada .

This role provides expert technical support to customers, partners, sales representatives, and internal teams across a fast-paced, technology-driven environment. You will troubleshoot complex hardware, software, connectivity, and platform issues involving connected vehicle technologies and integrated solutions. The position combines customer service excellence with technical problem-solving, requiring you to translate complex concepts into clear, practical guidance. You will manage support cases from initial contact through resolution while maintaining accurate documentation and protecting customer information. Working closely with technical teams and external partners, you will help resolve escalated issues involving devices, cameras, keyless systems, databases, and other integrations. The role also contributes to global initiatives and operates within a 24/7 support environment, offering opportunities to work with evolving technologies and diverse stakeholders.

\nAccountabilities:

Provide responsive technical assistance to customers, partners, sales representatives, and internal teams through phone, chat, and email, ensuring a consistently positive support experience.
Diagnose and resolve hardware and software issues related to device connectivity, installation, network communications, platform configuration, and product implementation.
Provide technical guidance on database setup, user management, rules and reporting, device errors, portal configuration, and other platform-related inquiries.
Manage support cases from initial contact through resolution, documenting troubleshooting steps, solutions, and relevant technical information accurately.
Collaborate with internal technical teams and external partners to investigate and escalate complex issues involving cameras, keyless systems, connected devices, and integrated technologies.
Coordinate device and accessory returns and exchanges with the appropriate internal departments while ensuring timely resolution of customer concerns.
Address customer complaints effectively, escalating critical issues to management when necessary while maintaining professionalism, empathy, and a solution-oriented approach.
Protect the confidentiality and security of customer data and information while supporting broader strategic initiatives within the organization.

Requirements

Fluency in both English and French, with the ability to read, write, and communicate confidently in both languages in a professional environment.
1–3 years of experience in customer service or technical support, combined with 1–3 years of experience troubleshooting technical hardware and/or software issues.
A post-secondary diploma or degree in Engineering, Computer Science, or a related discipline is highly valued, while experience within a technical or engineering organization is considered an asset.
Strong technical aptitude and analytical problem-solving skills, with working knowledge of programming languages such as SQL, Python, C#, or JavaScript highly valued.
Experience with data warehouse technologies such as Google BigQuery is an advantage, along with strong proficiency in Excel, including pivot tables and report creation.
Technical competence with Google Workspace tools such as Sheets, Docs, and Slides, combined with the ability to quickly learn new technologies and systems.
Excellent verbal and written communication skills, with the ability to explain technical concepts clearly to customers and users with varying levels of technical knowledge.
Strong interpersonal and relationship-building skills, with the ability to collaborate effectively with customers, partners, and stakeholders across different levels of an organization.
Highly organized and capable of managing multiple support cases, tasks, and projects simultaneously while maintaining attention to detail.
Customer-focused, patient, adaptable, and comfortable working in a fast-changing technology environment where responsibilities and priorities may evolve.
Flexibility to work rotating schedules in a 24/7 support operation, including afternoons, evenings, overnight shifts, weekends, and holidays.

Benefits

Flexible working arrangements supporting both in-person and virtual collaboration.
Home office reimbursement program to support effective remote work.
Competitive medical and dental benefits for eligible full-time permanent employees.
Retirement savings program.
Baby bonus and parental leave top-up program.
Online learning and networking opportunities to support professional growth.
Electric vehicle purchase incentive program.
A collaborative and inclusive work environment with opportunities to participate in online social events, networking activities, and professional development initiatives.
Remote work support through cloud-based applications, collaboration tools, and asynchronous working practices.
Employees working from home are expected to maintain a reliable internet connection with at least 50 Mbps download and 10 Mbps upload speeds.
The position operates within a flexible hybrid model, with employees encouraged to use office facilities as often as they prefer.
Full-time permanent employees are eligible for the benefits listed above.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

About employer

More about this job

Responsibilities

Provide expert technical support to customers and internal teams by troubleshooting complex hardware, software, and connectivity issues. Manage support cases from initial contact through resolution while maintaining accurate documentation and collaborating with technical teams.

Requirements

Requires fluency in English and French with 1-3 years of experience in customer service or technical support. A post-secondary degree in a related field is highly valued, along with strong analytical skills and proficiency in technical tools.

Skills

Technical support
Bilingual French
Hardware troubleshooting
Software troubleshooting
Customer service
SQL
Python
C#
JavaScript
Google BigQuery
Excel
Google Workspace
Data analysis
Problem-solving
Communication
Relationship building

Benefits

Flexible working arrangements
Home office reimbursement
Medical benefits
Dental benefits
Retirement savings program
Baby bonus
Parental leave top-up
Online learning opportunities
Electric vehicle purchase incentive

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Hardware
Software
Connectivity
SQL
Python
C#
JavaScript
Google BigQuery
Excel
Pivot Tables
Google Workspace
Database
Network Communications
Platform Configuration
Customer Service
Troubleshooting
Engineering
Computer Science
Data Warehouse
Remote Work
Hybrid Model
24/7 Support

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