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Joblinxsapp

Senior Software Developer – CRM – Senior

Toronto, ON, Canada

Job type: Full-time
Apply by: Oct 23, 2026
Posting language: English
Posted: Sep 23, 2026

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Applications open in a new tab.

Original job description

Client: Government Services Integration Cluster
Ministry: Ministry of Public and Business Service Delivery and Procurement
Location: 222 Jarvis Street, Toronto, ON
Work Arrangement: 100% Onsite – Monday to Friday
Contract: November 1, 2026 – March 31, 2027
Openings: 1
Security Clearance: No clearance required
Submission Limit: 1 candidate
Closing Date: September 25, 2026 at 12:00 PM EST
Position Overview
The Government Services Integration Cluster is seeking a Senior Software Developer – CRM to design, develop, integrate, test, deploy, and support enterprise CRM solutions using Microsoft Dynamics 365, Power Platform, Azure, Dataverse, .NET, C#, and JavaScript.
The successful candidate will have strong hands-on experience with Dynamics 365 Customer Service, including case management, knowledge management, Customer Service Workspace, agent experience profiles, session templates, workstreams, routing, and configuration. The role requires experience with both low-code and custom development within the Dynamics 365 and Microsoft Power Platform ecosystem.
The resource will work closely with technical teams, business stakeholders, and subject matter experts throughout the Software Development Life Cycle.
Key Responsibilities

Translate technical system specifications and business requirements into working, tested applications.
Develop detailed programming specifications and write, generate, compile, test, debug, and maintain application code.
Design, develop, implement, test, deploy, troubleshoot, and document enterprise applications.
Develop and configure solutions using Dynamics 365, Microsoft Power Platform, Azure, and Dataverse.
Perform both low-code development and custom development on Dynamics 365.
Design and implement integrations between Dynamics 365 and other Microsoft cloud technologies.
Develop and support custom Web APIs and applications using ASP.NET, .NET Core, C#, JavaScript, and Entity Framework.
Develop and support Azure-based solutions and integrations.
Work with Azure SQL, DevOps, CI/CD pipelines, task boards, and related development tools.
Troubleshoot and resolve technical issues during software implementation, conversion, migration, and ongoing operations.
Conduct application impact assessments, technical design walkthroughs, testing, debugging, and post-implementation support.
Collaborate with IT professionals throughout the Software Development Life Cycle.
Elicit and document information from diverse business-area stakeholders and subject matter experts.
Prepare technical documentation, reports, reviews, assessments, user documentation, and system documentation.
Participate in Agile development activities, including Kanban and task-board methodologies.
Support technical quality assurance and ensure application solutions meet project requirements.
Provide technical assistance during implementation, conversion, and migration activities.
Apply structured methodologies for the development, design, implementation, and maintenance of applications.
Support accessibility requirements, including awareness of AODA and related regulations and standards.

Requirements

Mandatory Technical Skills
Candidates must have demonstrated experience with the following:
Microsoft Dynamics 365 / Power Platform / Azure

Dynamics 365, Microsoft Power Platform, and Azure solution design
Dynamics 365 interoperability, integration, and capabilities with other Microsoft cloud technologies
Both low-code development and custom development on Dynamics 365
Dataverse design and development
Development using Azure technologies
.NET
C#
JavaScript
Agile methodologies
DevOps, task boards, pipelines, and CI/CD practices
Cloud platforms including Azure, Dynamics 365, and Power Platform

Dynamics 365 Customer Service
Extensive hands-on development experience with Dynamics 365 Customer Service, including:

Case Management
Knowledge Management
Customer Service Workspace
Customer Service Workspace configuration
Agent Experience Profiles
Session Templates
Workstreams
Routing
Customer Service solutions and configurations

Power Platform
Experience developing solutions using:

Power Apps
Model-Driven Apps
Canvas Apps
Power Pages
Custom PCF Controls
Server-side templating using Liquid
Dataverse

Custom Application Development
Hands-on experience with:

Custom Web API development
ASP.NET
.NET Core
C#
JavaScript
Entity Framework
Azure SQL
Azure development technologies
DevOps
CI/CD pipelines

Cloud Architecture

Strong understanding of cloud platforms including Azure, Dynamics 365, and Power Platform
Proficiency across SaaS, PaaS, and IaaS cloud service models
Experience designing and integrating cloud-based enterprise solutions

General Software Development Experience
The candidate should have experience in:

Programming and systems analysis.
Application design, development, implementation, maintenance, and troubleshooting.
Structured software development methodologies.
Object-oriented and/or third-generation programming languages.
Relational and hierarchical database technologies.
Information retrieval packages and query languages.
Communications protocols.
Application deployment and troubleshooting.
Unit testing, debugging, and documentation.
Software migration and conversion.
Middleware and gateway technologies.
Post-implementation support.
Technical design walkthroughs.
Application impact assessments.
Installation script analysis, modification, encoding, testing, and debugging.

Oracle / Enterprise Application Experience
Experience with the following Oracle technologies and business applications is identified as an additional requirement/skill area:

Oracle E-Business application customizations and extensions.
Impact assessments for Oracle E-Business customizations and extensions.
Account Receivable / Collections conversion.
Oracle Database.
PL/SQL
SQL
XML
Unix shell scripting.
Oracle Data Integrator (ODI)
Oracle E-Business modules:

General Ledger (GL)
Accounts Receivable (AR)
Collections
Accounts Payable (AP)
Inventory (INV)
FND

Oracle E-Business table structures related to GL, AR, Collections, AP, INV, and FND.
SQL tuning.
Partitioned tables.
Data warehouse and ETL methodologies.
OBIEE
Java.
Oracle Application Development Framework (ADF).

Agile / DevOps

Experience working with Agile methodologies.
Experience using Kanban/task boards.
Experience with DevOps practices and tools.
Experience with development pipelines and CI/CD.
Ability to collaborate effectively with cross-functional IT teams throughout the SDLC.

Communication & Business Skills

Strong verbal and written communication skills.
Ability to prepare clear technical documentation, reports, reviews, and assessments.
Ability to present ideas and recommendations clearly and effectively to technical and non-technical stakeholders.
Strong analytical, problem-solving, and decision-making skills.
Strong interpersonal and negotiation skills.
Ability to work effectively with diverse business stakeholders and subject matter experts.
Strong teamwork and collaboration skills.
Demonstrated ability to meet project deadlines.
Ability to maintain a high level of customer service with internal and external clients.
Leadership abilities to oversee the technical quality assurance of projects.

Preferred Qualifications
The following are considered assets:

Dynamics 365 certifications
Azure certifications
Experience with programming Internet-ready applications.
Knowledge of Rapid Application Development (RAD) methodologies.
Knowledge of Information Management principles, concepts, policies, and practices.
Experience with middleware and gateway technologies.
Experience conducting technical design walkthroughs.
Knowledge of Accessibility for Ontarians with Disabilities Act (AODA) and related regulations and standards.
Experience providing user and system documentation.

Mandatory Work Arrangement
This is a 100% onsite position.
The selected candidate must be available to work onsite at 222 Jarvis Street, Toronto, Ontario, Monday through Friday, from 8:00 AM to 5:00 PM, excluding lunch breaks.
Recruiter Screening Checklist
Before submitting a candidate, ensure the resume clearly demonstrates:

Dynamics 365 solution design
Microsoft Power Platform solution design
Azure solution design
Dynamics 365 interoperability/integration
Low-code Dynamics 365 development
Custom Dynamics 365 development
Dataverse design and development
Azure development
.NET
C#
JavaScript
Dynamics 365 Customer Service
Case Management
Knowledge Management
Customer Service Workspace
Agent Experience Profiles
Session Templates
Workstreams
Routing
Power Apps – Model-Driven, Canvas, and Power Pages
PCF Controls
Liquid templating
Custom Web API
ASP.NET / .NET Core
Entity Framework
Azure SQL
DevOps / CI/CD / pipelines
Agile / Kanban / task boards
SaaS, PaaS, and IaaS
Strong communication and documentation skills
Available for 5 days onsite in Toronto

Important: This requisition allows only one submission, so candidates should be thoroughly screened against the mandatory Dynamics 365, Power Platform, Azure, Dataverse, .NET, C#, and JavaScript requirements before submission.

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More about this job

Responsibilities

Design, develop, integrate, test, deploy, and support enterprise CRM solutions using Dynamics 365, Power Platform, Azure, Dataverse, and .NET technologies. Collaborate with business stakeholders and technical teams across the SDLC, including requirements analysis, integrations, troubleshooting, quality assurance, documentation, and post-implementation support.

Requirements

Requires extensive hands-on experience with Dynamics 365 Customer Service, Power Platform, Dataverse, Azure, and custom development using .NET, C#, and JavaScript, along with cloud integration and DevOps/CI/CD practices. Candidates should also demonstrate Agile collaboration, strong communication and documentation skills, and availability to work onsite in Toronto five days per week.

Skills

Microsoft Dynamics 365
Dynamics 365 Customer Service
Microsoft Power Platform
Dataverse
Microsoft Azure
C#
.NET Core
JavaScript
ASP.NET
Entity Framework
Azure SQL
Power Apps
Power Pages
Custom Web APIs
DevOps and CI/CD
Agile and Kanban

Visa sponsorship

Not detected in the job text

Keywords

Microsoft Dynamics 365
Dynamics 365 Customer Service
Microsoft Power Platform
Dataverse
Microsoft Azure
Power Apps
Model-Driven Apps
Canvas Apps
Power Pages
PCF Controls
Liquid Templating
Custom Web APIs
ASP.NET
.NET Core
C#
JavaScript
Entity Framework
Azure SQL
DevOps
CI/CD
Agile
Kanban
Cloud Architecture
SaaS
PaaS
IaaS
Oracle E-Business Suite
Oracle Database
PL/SQL
Oracle Data Integrator

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