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Added 24 mins ago
HC
Order Fulfilment Specialist
Healthy Crunch
Mississauga, ON
- Contract
Order Fulfilment Specialist (Order Entry & Packing): Full-Time In-Office
Added 24 mins ago
JI
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J.D. Irving, Limited
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- Full-time
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Associate Materials Management Specialist
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Added 24 mins ago
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Added 2 hours ago
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Refer your clients to your specialist colleagues for their specific needs.
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Refer your clients to your specialist colleagues for their specific needs.
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BANKING ADVISOR
National Bank of Canada
Quebec, QC
- Full-time
Refer your clients to your specialist colleagues for their specific needs.
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BANKING ADVISOR
National Bank of Canada
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- Full-time
Support your clients through the mortgage renewal or renegotiation process.
Added 2 hours ago
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BANKING ADVISOR
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- Full-time
Support your clients through the mortgage renewal or renegotiation process.

Joblinxsapp

Systems Administrator / Operations Support Specialist

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 6, 2026
Posting language: English
Posted: Nov 6, 2026

Original job description

Job Description

Role Overview

The Systems Administrator / Operations Support Specialist will provide Level 1 and Level 2 technical support, systems administration, and IT infrastructure operations within an enterprise environment.

The successful candidate will be responsible for maintaining server and workstation infrastructure, managing user access, troubleshooting hardware and software issues, monitoring system performance, and supporting network connectivity. The role also involves handling incidents and service requests, applying software updates and security patches, and ensuring reliable day-to-day IT operations.

Key Responsibilities

Provide systems administration and operational support for enterprise IT environments.
Manage user accounts, access permissions, Active Directory, and user profiles.
Perform system backups, recovery, software installations, upgrades, and patch deployments.
Monitor, maintain, and troubleshoot servers, workstations, networks, and infrastructure.
Support Microsoft Windows Server, DNS, DHCP, Group Policy, and network services.
Troubleshoot hardware, software, connectivity, and system performance issues.
Support Microsoft Azure, Microsoft 365, and Entra ID environments.
Manage IT incidents, service requests, problems, and change requests through ITSM tools.
Implement cybersecurity best practices, including access control, endpoint protection, and vulnerability remediation.
Use PowerShell or batch scripting for basic automation.
Maintain technical documentation, operational procedures, and system inventories.
Coordinate with technical teams, vendors, and business stakeholders to resolve infrastructure issues.

Technical Skills – 40%

Microsoft Windows Server administration.
Active Directory, Group Policy, DNS, DHCP, and user account management.
Enterprise infrastructure support, including file servers, print services, VMware and Hyper-V.
Microsoft Azure, Microsoft 365, and Entra ID.
ITSM tools such as ServiceNow and Remedy.
Hardware, software, network, and system performance troubleshooting.
Cybersecurity, patch management, vulnerability remediation, and endpoint protection.
PowerShell and batch scripting.
Networking fundamentals: TCP/IP, VPNs, firewalls, and network connectivity.

Professional Experience – 40%

Experience providing Level 1 and Level 2 technical support in medium to large enterprise environments.
Experience monitoring and maintaining server, workstation, and network infrastructure.
Experience resolving incidents and service requests within established SLAs.
Experience with user provisioning, access management, software installation, and patch deployment.
Experience following IT operational procedures and change management processes.
Experience supporting business-critical applications.
Experience maintaining technical documentation and knowledge articles.
After-hours support and on-call experience are considered assets.

Communication Skills – 20%

Strong verbal and written communication skills.
Ability to explain technical concepts to technical and non-technical stakeholders.
Strong customer service and client relationship management skills.
Ability to document incidents, troubleshooting activities, and resolutions.
Strong interpersonal and collaboration skills.
Ability to prioritize requests and manage stakeholder expectations.
Strong analytical and problem-solving abilities.

Mandatory Requirements – Must Have

Candidates must demonstrate the following:

Strong troubleshooting skills across hardware, software, network connectivity, and system performance.
Understanding of cybersecurity practices, including account security, patch management, vulnerability remediation, endpoint protection, and access control.
Understanding of cloud administration, particularly Microsoft Azure, Microsoft 365, and Entra ID.
Strong verbal communication skills and the ability to explain technical solutions to different stakeholders.
Excellent customer service orientation, professionalism, responsiveness, and client satisfaction.

Additional Assets

VMware or Hyper-V experience.
ServiceNow or Remedy experience.
PowerShell or batch scripting.
Enterprise network and infrastructure support.
After-hours maintenance and on-call support.
AODA knowledge and accessibility standards.
Experience with distributed and networked systems.

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More about this job

Responsibilities

Provide Level 1 and Level 2 support and administer enterprise systems, servers, workstations, user access, and network services. Resolve incidents and service requests, maintain and secure infrastructure, deploy updates and patches, and document operational procedures.

Requirements

Candidates should have experience supporting enterprise IT infrastructure, resolving incidents within SLAs, managing user access, and performing software installations and patch deployments. Strong troubleshooting, cybersecurity and cloud administration knowledge, customer service, communication, and collaboration skills are required.

Skills

Windows Server Administration
Active Directory
Group Policy
DNS
DHCP
Microsoft Azure
Microsoft 365
Entra ID
ITSM
Incident Management
Patch Management
Cybersecurity
PowerShell
Network Troubleshooting
VMware
Hyper-V

Visa sponsorship

Not detected in the job text

Keywords

Windows Server
Active Directory
Group Policy
DNS
DHCP
Microsoft Azure
Microsoft 365
Entra ID
ServiceNow
Remedy
VMware
Hyper-V
PowerShell
Batch Scripting
TCP/IP
VPN
Firewalls
ITSM
Incident Management
Service Requests
Change Management
Patch Management
Vulnerability Remediation
Endpoint Protection
Access Control
System Backups
Disaster Recovery
Network Troubleshooting
Technical Documentation
SLA

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