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Joblinxsapp

Systems Administrator/Operations Support Specialist - Junior

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 9, 2026
Posting language: English
Posted: Nov 9, 2026

Original job description

Position Overview

The Government Services Integration Cluster is seeking a Junior Systems Administrator / Operations Support Specialist to provide technical support, systems administration, and infrastructure operations in an enterprise IT environment.

The successful candidate will be responsible for supporting Windows-based infrastructure, managing user accounts and access permissions, troubleshooting hardware and software issues, monitoring system performance, and maintaining enterprise IT services.

The ideal candidate should have experience providing Level 1 and Level 2 technical support, knowledge of Microsoft infrastructure and cloud technologies, and a strong understanding of cybersecurity practices.

Key Responsibilities

Provide Level 1 and Level 2 technical support for hardware, software, network connectivity, and system-related issues.
Administer Microsoft Windows Server environments, including Active Directory, Group Policy, DNS, and DHCP.
Manage user accounts, access permissions, user profiles, and identity management.
Install, configure, maintain, and upgrade software, operating systems, and infrastructure components.
Perform system patching, backup, recovery, and routine maintenance activities.
Monitor server, workstation, and network infrastructure to ensure optimal performance and availability.
Troubleshoot system performance issues and network connectivity problems.
Support enterprise infrastructure, including file servers, print services, virtualization platforms, and endpoint management solutions.
Assist with Microsoft Azure, Microsoft 365, and Entra ID administration.
Follow cybersecurity practices related to account security, access control, vulnerability remediation, and endpoint protection.
Manage incidents, service requests, problems, and change requests using ITSM platforms.
Maintain technical documentation, knowledge articles, operational procedures, and system inventories.
Coordinate with internal technical teams and external vendors to resolve infrastructure and application issues.
Provide timely updates to stakeholders and ensure service-level agreements are met.

Required Technical Skills

Microsoft Windows Server administration.
Active Directory and Group Policy.
DNS, DHCP, and user account management.
Microsoft Azure and Microsoft 365.
Microsoft Entra ID (Azure AD).
Enterprise infrastructure and endpoint management.
VMware or Hyper-V virtualization.
Hardware, software, and network troubleshooting.
TCP/IP, VPN, firewalls, and network connectivity.
Cybersecurity, patch management, vulnerability remediation, and access control.
PowerShell or batch scripting.
ITSM platforms such as ServiceNow, Remedy, or equivalent.

Experience Requirements

Experience providing Level 1 and Level 2 technical support in medium or large enterprise environments.
Experience supporting server, workstation, and network infrastructure.
Experience handling incidents and service requests within established SLAs.
Experience with user provisioning, access management, software installation, and patch deployment.
Experience following IT operational procedures and change management processes.
Experience supporting business-critical applications.
Experience coordinating technical issue resolution with internal teams and vendors.
Experience preparing technical documentation and operational procedures.

Communication and Soft Skills

Excellent verbal and written communication skills.
Strong customer service orientation.
Ability to explain technical concepts to technical and non-technical stakeholders.
Strong analytical and problem-solving skills.
Ability to prioritize multiple requests and manage competing deadlines.
Strong interpersonal and stakeholder management skills.
Ability to work independently and collaboratively within a technical team.

Additional Assets

Experience supporting distributed and networked systems.
Experience in public sector or government IT environments.
Knowledge of AODA and related accessibility standards.
Familiarity with emerging IT infrastructure and cloud technologies.
Experience with PowerShell automation.
Availability for scheduled maintenance and after-hours support.

Mandatory Skills – Recruiter Screening Priority

Technical troubleshooting: Hardware, software, network, system performance, diagnostics.
Cybersecurity: Patch management, vulnerability remediation, endpoint protection, access control.
Cloud administration: Azure, Microsoft 365, Entra ID, Azure AD.
Communication: Stakeholder communication, technical documentation, customer interaction.
Customer service: Service desk, incident management, user support, client satisfaction.

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More about this job

Responsibilities

Provide Level 1 and Level 2 support and administer Windows-based systems, user accounts, enterprise infrastructure, and cloud services. Monitor and troubleshoot systems, perform maintenance and security tasks, manage ITSM requests, document procedures, and coordinate issue resolution with stakeholders and vendors.

Requirements

Experience providing technical support and maintaining server, workstation, and network infrastructure in an enterprise environment is required, along with familiarity with Microsoft systems and cloud technologies, cybersecurity, and ITSM processes. Strong troubleshooting, customer service, communication, prioritization, and documentation skills are expected; no education requirement is specified.

Skills

Windows Server Administration
Active Directory
Group Policy
DNS and DHCP
Microsoft Azure
Microsoft 365
Microsoft Entra ID
Technical Troubleshooting
Cybersecurity
Patch Management
Endpoint Management
VMware or Hyper-V
TCP/IP and VPN
PowerShell Scripting
ITSM and Incident Management
Technical Documentation

Visa sponsorship

Not detected in the job text

Keywords

Windows Server
Active Directory
Group Policy
DNS
DHCP
Microsoft Azure
Microsoft 365
Microsoft Entra ID
Azure AD
VMware
Hyper-V
PowerShell
Batch Scripting
TCP/IP
VPN
Firewalls
Endpoint Management
Patch Management
Vulnerability Remediation
Access Control
Endpoint Protection
ITSM
ServiceNow
Remedy
Incident Management
Change Management
Service-Level Agreements
Technical Support
AODA
Business-Critical Applications

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