Jobright is a personal AI job search agent that simplifies and accelerates the job search process. The Customer Service Representative serves as a first point of contact by addressing customer inquiries, resolving or escalating issues, documenting and following up on cases, and communicating recurring feedback internally.
Why Join Us
- Build real, production AI agents used by real users
- High ownership and impact
- Work at the intersection of AI, agents, and product
- Shape how people experience AI-driven job search
Responsibilities
- Answer customer questions through phone, email, chat, or approved support channels
- Explain services, policies, and next steps clearly and accurately
- Resolve routine requests and escalate issues that require specialised support
- Document customer interactions and outcomes in internal systems
- Follow up on open cases and communicate progress to customers
- Maintain a calm, professional, and empathetic approach
- Share recurring customer feedback with operations and product teams
- Meet service quality and response-time expectations
Qualification
Required
- Strong verbal and written communication skills
- Customer-focused attitude with patience and empathy
- Good judgement, problem-solving, and attention to detail
- Ability to learn procedures and digital support tools quickly
- Ability to organise work and handle multiple customer requests
- Reliable internet connection and a suitable remote work environment in Canada
Preferred
- Previous customer-facing experience in service, retail, hospitality, or support
- Familiarity with CRM, ticketing, or contact-centre tools
- Experience working effectively in a remote team
