Customer Service Representative, Entry Level

Jobright is a personal AI job search agent that simplifies and accelerates the job search process. The Customer Service Representative serves as a first point of contact by addressing customer inquiries, resolving or escalating issues, documenting and following up on cases, and communicating recurring feedback internally.

Why Join Us

• Build real, production AI agents used by real users

• High ownership and impact

• Work at the intersection of AI, agents, and product

• Shape how people experience AI-driven job search

Responsibilities

• Answer customer questions through phone, email, chat, or approved support channels

• Explain services, policies, and next steps clearly and accurately

• Resolve routine requests and escalate issues that require specialised support

• Document customer interactions and outcomes in internal systems

• Follow up on open cases and communicate progress to customers

• Maintain a calm, professional, and empathetic approach

• Share recurring customer feedback with operations and product teams

• Meet service quality and response-time expectations

Qualification

Required

• Strong verbal and written communication skills

• Customer-focused attitude with patience and empathy

• Good judgement, problem-solving, and attention to detail

• Ability to learn procedures and digital support tools quickly

• Ability to organise work and handle multiple customer requests

• Reliable internet connection and a suitable remote work environment in Canada

Preferred

• Previous customer-facing experience in service, retail, hospitality, or support

• Familiarity with CRM, ticketing, or contact-centre tools

• Experience working effectively in a remote team