Closed listing
Customer Success Specialist, Entry Level
- Canada
Full-time
This opening has closed.
The original listing is kept below for reference.
Job details
- Job type
- Full-time
- Posting language
- English
- Posted
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Search current openingsOriginal job description
Archived listing. The details below describe a past opening.
Jobright is an AI-powered job search agent that simplifies the job search process and helps users achieve better job outcomes. The Customer Success Specialist helps customers adopt the product and realize value through onboarding, product education, customer support, engagement tracking, issue escalation, and cross-functional feedback sharing.
Why Join Us
- Build real, production AI agents used by real users
- High ownership and impact
- Work at the intersection of AI, agents, and product
- Shape how people experience AI-driven job search
Responsibilities
- Guide new customers through onboarding and product setup
- Respond to customer questions with clear, timely, and helpful communication
- Educate customers on product features, workflows, and best practices
- Track customer goals, adoption signals, issues, and follow-up actions
- Identify risks and escalate technical or account concerns to the right teams
- Capture customer feedback and partner with product, support, and sales teams
Qualification
Required
- Strong written and verbal communication with a customer-first mindset
- Excellent organization, follow-through, and problem-solving skills
- Ability to explain product concepts clearly to different audiences
- Comfort learning software tools and managing multiple customer conversations
- Ability to work independently and collaborate effectively in a remote environment
Preferred
- Internship, part-time, volunteer, or project experience in customer success, support, account management, or hospitality
- Familiarity with CRM, help-desk, project management, or collaboration tools
- Experience supporting a SaaS, technology, education, or recruiting product
- Basic ability to analyze customer usage data and identify trends
More about this job
Responsibilities
Guide customers through onboarding and product setup, answer questions, and educate them on product features, workflows, and best practices. Track adoption, goals, issues, and follow-ups; escalate concerns and share customer feedback with product, support, and sales teams.
Requirements
Requires strong customer-focused written and verbal communication, organization, follow-through, problem-solving, and the ability to explain product concepts clearly. Candidates should be comfortable learning software tools and managing multiple customer conversations, and able to work independently and collaborate in a remote environment; relevant customer-facing experience and familiarity with CRM or help-desk tools are preferred.
Skills
- Customer Onboarding
- Product Education
- Customer Support
- Customer Engagement Tracking
- Issue Escalation
- Customer Feedback
- Written Communication
- Verbal Communication
- Organization
- Follow-Through
- Problem-Solving
- Software Tools
- Customer Success
- Account Management
- CRM Tools
- Help-Desk Tools
Benefits
- High Ownership And Impact
- Opportunity To Build Production AI Agents
- Opportunity To Shape AI-Driven Job Search
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Sales
- Technology
- Software
Keywords
- Customer Success
- Customer Onboarding
- Product Setup
- Product Education
- Customer Support
- Customer Engagement
- Adoption Tracking
- Issue Escalation
- Customer Feedback
- Cross-Functional Collaboration
- CRM
- Help-Desk Tools
- Project Management Tools
- Collaboration Tools
- SaaS
- Software Development
- AI Agents
- Customer Usage Data
- Trend Analysis
- Account Management
- Hospitality
- Recruiting