Closed listing
IT Help Desk Technician, Entry Level
- Canada
Full-time
This opening has closed.
The original listing is kept below for reference.
Job details
- Job type
- Full-time
- Posting language
- English
- Posted
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Search current openingsOriginal job description
Archived listing. The details below describe a past opening.
Jobright is your personal AI job search agent that transforms the way you do job search from solo, time-consuming efforts to a fast, expert-guided journey, simplifying every job search step and accelerating your route to the best job outcomes. The Entry-Level IT Help Desk Technician will help users resolve technical issues and provide first-line troubleshooting, documenting solutions and collaborating with engineering for deeper investigations.
Why Join Us
- Build real, production AI agents used by real users
- High ownership and impact
- Work at the intersection of AI, agents, and product
- Shape how people experience AI-driven job search
Responsibilities
- Provide first-line technical support through chat, email, and support tickets
- Troubleshoot account, browser, device, login, and product issues
- Reproduce reported problems and collect relevant technical details
- Guide users through clear, step-by-step solutions
- Escalate confirmed bugs and complex issues to engineering teams
- Document resolutions and maintain internal knowledge-base articles
- Track recurring technical issues and identify improvement opportunities
- Follow security, privacy, and data-handling procedures
Qualification
Required
- Diploma, degree, certification, or equivalent hands-on experience in IT, Computer Science, or a related area
- Understanding of operating systems, browsers, networks, and common software issues
- Strong troubleshooting and analytical skills
- Ability to explain technical concepts clearly to non-technical users
- Strong written and verbal communication skills
- Ability to work effectively in a remote environment
Preferred
- Previous help desk, technical support, or customer service experience
- Familiarity with ticketing systems, remote support tools, or CRM platforms
- Basic knowledge of APIs, logs, browser developer tools, or SQL
- Relevant certifications such as CompTIA A+ or Google IT Support
- Interest in AI products and startup environments
More about this job
Responsibilities
Provide first-line technical support through chat, email, and tickets by troubleshooting user and product issues, guiding users through solutions, and documenting resolutions. Reproduce reported problems, escalate confirmed bugs or complex issues to engineering, and track recurring issues while following security and data-handling procedures.
Requirements
Applicants need a diploma, degree, certification, or equivalent hands-on experience in IT, Computer Science, or a related field, along with knowledge of operating systems, browsers, networks, and common software issues. Strong troubleshooting, clear communication with non-technical users, and the ability to work effectively in a remote environment are required; prior support experience and relevant tools or certifications are preferred.
Skills
- Technical Support
- Troubleshooting
- Operating Systems
- Browsers
- Networking
- Analytical Skills
- Written Communication
- Verbal Communication
- Customer Service
- Ticketing Systems
- Remote Support Tools
- CRM Platforms
- APIs
- Logs
- Browser Developer Tools
- SQL
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Customer Service & Support
- Software
Keywords
- IT Help Desk
- Technical Support
- First-Line Troubleshooting
- Chat Support
- Email Support
- Support Tickets
- Operating Systems
- Browsers
- Networks
- Account Issues
- Login Issues
- Device Issues
- Product Issues
- Bug Reproduction
- Engineering Escalation
- Knowledge Base
- Security Procedures
- Privacy
- Data Handling
- Ticketing Systems
- Remote Support Tools
- CRM Platforms
- APIs
- Logs
- Browser Developer Tools
- SQL
- CompTIA A+
- Google IT Support
- AI Products
- Software Development