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Jobright.ai

IT Help Desk Technician, Entry Level

Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Sep 28, 2026

Original job description

Jobright is your personal AI job search agent that transforms the way you do job search from solo, time-consuming efforts to a fast, expert-guided journey, simplifying every job search step and accelerating your route to the best job outcomes. The Entry-Level IT Help Desk Technician will help users resolve technical issues and provide first-line troubleshooting, documenting solutions and collaborating with engineering for deeper investigations.

Why Join Us

Build real, production AI agents used by real users

High ownership and impact

Work at the intersection of AI, agents, and product

Shape how people experience AI-driven job search

Responsibilities

Provide first-line technical support through chat, email, and support tickets

Troubleshoot account, browser, device, login, and product issues

Reproduce reported problems and collect relevant technical details

Guide users through clear, step-by-step solutions

Escalate confirmed bugs and complex issues to engineering teams

Document resolutions and maintain internal knowledge-base articles

Track recurring technical issues and identify improvement opportunities

Follow security, privacy, and data-handling procedures

Qualification

Required

Diploma, degree, certification, or equivalent hands-on experience in IT, Computer Science, or a related area

Understanding of operating systems, browsers, networks, and common software issues

Strong troubleshooting and analytical skills

Ability to explain technical concepts clearly to non-technical users

Strong written and verbal communication skills

Ability to work effectively in a remote environment

Preferred

Previous help desk, technical support, or customer service experience

Familiarity with ticketing systems, remote support tools, or CRM platforms

Basic knowledge of APIs, logs, browser developer tools, or SQL

Relevant certifications such as CompTIA A+ or Google IT Support

Interest in AI products and startup environments

Apply About employer

More about this job

Responsibilities

Provide first-line technical support through chat, email, and support tickets, troubleshooting user account, browser, device, login, and product issues. Reproduce and document problems, guide users through solutions, escalate complex issues to engineering, and identify recurring issues and improvement opportunities.

Requirements

Requires a diploma, degree, certification, or equivalent hands-on experience in IT, Computer Science, or a related field, along with knowledge of operating systems, browsers, networks, and common software issues. Candidates should have strong troubleshooting and communication skills and be able to work effectively remotely; help desk experience, familiarity with support tools, and relevant certifications are preferred.

Skills

Technical Support
Troubleshooting
Operating Systems
Web Browsers
Networking
Account Support
Device Support
Problem Reproduction
Technical Documentation
Knowledge-Base Maintenance
Issue Escalation
Written Communication
Verbal Communication
Analytical Skills
Ticketing Systems
Remote Support Tools

Visa sponsorship

Not detected in the job text

Keywords

IT Help Desk
Technical Support
First-Line Troubleshooting
Support Tickets
Chat Support
Email Support
Operating Systems
Browsers
Networks
Account Issues
Device Issues
Login Issues
Problem Reproduction
Technical Documentation
Knowledge Base
Engineering Escalation
Security Procedures
Privacy
Data Handling
Ticketing Systems
Remote Support Tools
CRM Platforms
APIs
Logs
Browser Developer Tools
SQL
CompTIA A+
Google IT Support
AI Products

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