IT Help Desk Technician, Entry Level
- Canada
Full-time
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Job details
- Job type
- Full-time
- Posting language
- English
- Posted
Original job description
Jobright is your personal AI job search agent that transforms the way you do job search from solo, time-consuming efforts to a fast, expert-guided journey, simplifying every job search step and accelerating your route to the best job outcomes. The Entry-Level IT Help Desk Technician will help users resolve technical issues and provide first-line troubleshooting, documenting solutions and collaborating with engineering for deeper investigations.
Why Join Us
- Build real, production AI agents used by real users
- High ownership and impact
- Work at the intersection of AI, agents, and product
- Shape how people experience AI-driven job search
Responsibilities
- Provide first-line technical support through chat, email, and support tickets
- Troubleshoot account, browser, device, login, and product issues
- Reproduce reported problems and collect relevant technical details
- Guide users through clear, step-by-step solutions
- Escalate confirmed bugs and complex issues to engineering teams
- Document resolutions and maintain internal knowledge-base articles
- Track recurring technical issues and identify improvement opportunities
- Follow security, privacy, and data-handling procedures
Qualification
Required
- Diploma, degree, certification, or equivalent hands-on experience in IT, Computer Science, or a related area
- Understanding of operating systems, browsers, networks, and common software issues
- Strong troubleshooting and analytical skills
- Ability to explain technical concepts clearly to non-technical users
- Strong written and verbal communication skills
- Ability to work effectively in a remote environment
Preferred
- Previous help desk, technical support, or customer service experience
- Familiarity with ticketing systems, remote support tools, or CRM platforms
- Basic knowledge of APIs, logs, browser developer tools, or SQL
- Relevant certifications such as CompTIA A+ or Google IT Support
- Interest in AI products and startup environments
More about this job
Responsibilities
Provide first-line technical support through chat, email, and support tickets, troubleshooting user account, browser, device, login, and product issues. Reproduce and document problems, guide users through solutions, escalate complex issues to engineering, and identify recurring issues and improvement opportunities.
Requirements
Requires a diploma, degree, certification, or equivalent hands-on experience in IT, Computer Science, or a related field, along with knowledge of operating systems, browsers, networks, and common software issues. Candidates should have strong troubleshooting and communication skills and be able to work effectively remotely; help desk experience, familiarity with support tools, and relevant certifications are preferred.
Skills
- Technical Support
- Troubleshooting
- Operating Systems
- Web Browsers
- Networking
- Account Support
- Device Support
- Problem Reproduction
- Technical Documentation
- Knowledge-Base Maintenance
- Issue Escalation
- Written Communication
- Verbal Communication
- Analytical Skills
- Ticketing Systems
- Remote Support Tools
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Customer Service & Support
- Software
Keywords
- IT Help Desk
- Technical Support
- First-Line Troubleshooting
- Support Tickets
- Chat Support
- Email Support
- Operating Systems
- Browsers
- Networks
- Account Issues
- Device Issues
- Login Issues
- Problem Reproduction
- Technical Documentation
- Knowledge Base
- Engineering Escalation
- Security Procedures
- Privacy
- Data Handling
- Ticketing Systems
- Remote Support Tools
- CRM Platforms
- APIs
- Logs
- Browser Developer Tools
- SQL
- CompTIA A+
- Google IT Support
- AI Products