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Added 18 hours ago
A
It Support
Actalent
Burnaby, BC
- $28 to $35 CAD / hour
- Contract
Job Title: IT Support / Systems AdministratorJob Description
Added 1 day ago
VG
Microsoft Level 1 / Level 2 On-Site IT Support Consultant – 2 Days/Week – Calgary, AB
VNEXT Group
Calgary, AB
- Contract
Added 2 days ago
TS
IT Support Specialist
The Shaw Group Limited
Lantz, NS
- Full-time
Added 2 days ago
TS
IT Support Specialist
The Shaw Group
Lantz, NS
- Full-time
Added 2 days ago
VG
Microsoft Level 1 / Level 2 On-Site IT Support Consultant – 1 Day/Week – Calgary, AB
VNEXT Group
Calgary, AB
- Contract
Added 2 days ago
IT - Application Support Analyst – Level 2
Talent Acquisition - Achev
Mississauga, ON
Added 2 days ago
W
Tier 1 Technical Support Analyst
WELLSTAR
Remote, Canada
- Contract
- Remote
Added 2 days ago
JE
IT Support Centre Analyst (2026-9459)
Johnston Equipment
Montreal, QC
- Full-time
Reporting into the Manager, IT Support, the IT Support Centre Analyst - Tier I provides IT customer service
Added 2 days ago
T
Service Desk Analyst
TEEMA
Vancouver, BC
- Contract
…through a well-established IT services firm. It’s a chance to support a large enterprise environment that keeps the region…
Added 2 days ago
T
Service Desk Analyst
TEEMA
New Westminster, BC
- $30 to $44 CAD / hour
- Contract
We’re looking for Service Desk Analysts to provide first-level technical support and customer service within a large enterprise environment. This is a great opportunity for someone who…
Added 2 days ago
DW
Application Support Analyst
Durabuilt Windows & Doors
AB · Edmonton, AB
- Contract
Added 2 days ago
CI
Onsite IT Support Technician - Contract
Compugen Inc
Niagara Falls, ON
- Contract
Added 3 days ago
LH
IT Support Specialist (6 Month Contract) - Chelsea - Toronto
Langham Hospitality Group
Canada
- Full-time
Added 3 days ago
Y
Desktop Support Technician (IT support)
Yochana
Calgary, AB
- Contract
We are seeking a skilled Desktop Support Technician with a specialization in Print and Meeting Room Support to join our IT team. The successful candidate will provide technical support for…
Added 3 days ago
T
SENIOR IT SUPPORT ANALYST-2
TD
Toronto, ON
- Full-time
Added 3 days ago
P
IT Support Technician
PharmaLogic
Dorval, QC
- Full-time
Added 3 days ago
T
Freelance IT Support Engineer
Techdravin
Oakville, ON
- Part-time
We are looking for IT Support Engineers to assist with an onsite laptop migration project in Calgary. The engineers will support users transitioning from their existing laptops to new…
Added 3 days ago
A
IT Support Technician
Avana
Regina, SK
- Full-time
The IT Support Technician provides day-to-day technical sup
Added 3 days ago
T
Freelance IT Support Engineer
Techdravin
Calgary, AB
- Full-time
We are looking for IT Support Engineers to assist with an onsite laptop migration project in Calgary. The engineers will support users transitioning from their existing laptops to new…
Added 3 days ago
T
IT Support Analyst IV
TD
Toronto, ON · Montreal, QC
- Full-time
Added 3 days ago
C
Senior Production Application Support Analyst
CIBC
Toronto, ON
- Full-time
The Senior Production Support Analyst role perf
Added 4 days ago
WA
IT Support Specialist/ Spécialiste du soutien informatique
Western Alliance
Kirkland, QC
- Full-time
Western Alliance Logistics is growing, and we’re looking for an IT Support Specialist to own and manage our IT environment. You’ll be the go-to person for everything from user support and…
Added 4 days ago
WH
Office Manager & IT Support
Whitetail Homes Group
BC · British Columbia, Canada
- Full-time
Added 4 days ago
LE
HVAC Field Service & Technical Support Representative/Trainer
LG Electronics Canada
Toronto, ON · North York, ON
- Full-time
Added 4 days ago
Service Desk Analyst
Rush Street Interactive
Toronto, ON
The Service Desk Analyst will be responsible for providing technical assistance and support to end-users, resolving issues related to computer system

Jobright.ai

IT Help Desk Technician, Entry Level

Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Sep 28, 2026

Original job description

Jobright is your personal AI job search agent that transforms the way you do job search from solo, time-consuming efforts to a fast, expert-guided journey, simplifying every job search step and accelerating your route to the best job outcomes. The Entry-Level IT Help Desk Technician will help users resolve technical issues and provide first-line troubleshooting, documenting solutions and collaborating with engineering for deeper investigations.

Why Join Us

Build real, production AI agents used by real users

High ownership and impact

Work at the intersection of AI, agents, and product

Shape how people experience AI-driven job search

Responsibilities

Provide first-line technical support through chat, email, and support tickets

Troubleshoot account, browser, device, login, and product issues

Reproduce reported problems and collect relevant technical details

Guide users through clear, step-by-step solutions

Escalate confirmed bugs and complex issues to engineering teams

Document resolutions and maintain internal knowledge-base articles

Track recurring technical issues and identify improvement opportunities

Follow security, privacy, and data-handling procedures

Qualification

Required

Diploma, degree, certification, or equivalent hands-on experience in IT, Computer Science, or a related area

Understanding of operating systems, browsers, networks, and common software issues

Strong troubleshooting and analytical skills

Ability to explain technical concepts clearly to non-technical users

Strong written and verbal communication skills

Ability to work effectively in a remote environment

Preferred

Previous help desk, technical support, or customer service experience

Familiarity with ticketing systems, remote support tools, or CRM platforms

Basic knowledge of APIs, logs, browser developer tools, or SQL

Relevant certifications such as CompTIA A+ or Google IT Support

Interest in AI products and startup environments

Apply About employer

More about this job

Responsibilities

Provide first-line technical support through chat, email, and support tickets, troubleshooting user account, browser, device, login, and product issues. Reproduce and document problems, guide users through solutions, escalate complex issues to engineering, and identify recurring issues and improvement opportunities.

Requirements

Requires a diploma, degree, certification, or equivalent hands-on experience in IT, Computer Science, or a related field, along with knowledge of operating systems, browsers, networks, and common software issues. Candidates should have strong troubleshooting and communication skills and be able to work effectively remotely; help desk experience, familiarity with support tools, and relevant certifications are preferred.

Skills

Technical Support
Troubleshooting
Operating Systems
Web Browsers
Networking
Account Support
Device Support
Problem Reproduction
Technical Documentation
Knowledge-Base Maintenance
Issue Escalation
Written Communication
Verbal Communication
Analytical Skills
Ticketing Systems
Remote Support Tools

Visa sponsorship

Not detected in the job text

Keywords

IT Help Desk
Technical Support
First-Line Troubleshooting
Support Tickets
Chat Support
Email Support
Operating Systems
Browsers
Networks
Account Issues
Device Issues
Login Issues
Problem Reproduction
Technical Documentation
Knowledge Base
Engineering Escalation
Security Procedures
Privacy
Data Handling
Ticketing Systems
Remote Support Tools
CRM Platforms
APIs
Logs
Browser Developer Tools
SQL
CompTIA A+
Google IT Support
AI Products

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