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Added 4 mins ago
LC
Associate Product Manager, President's Choice & no name
Loblaw Companies Limited
Brampton, ON
- Full-time
The Associate Product Manager, reporting to the Senior Product Manager, works in a fast-paced environment to support Loblaw Brands in bringing our beloved brands, including President’s…
Added 4 mins ago
TC
Theatr Clwyd Trainee Director
Theatr Clwyd
Montreal, QC · Urban agglomeration of Montreal, QC
- Contract
…running a piece of theatre. The Trainee Director will also support the work of Stiwdio Clwyd, a national development studio for Welsh and Wales-based theatre-makers. The Traineeship will…
Added 4 mins ago
J
Customer Success Specialist, Entry Level
Jobright.ai
Canada
- Full-time
…realize value through onboarding, product education, customer support, engagement tracking, issue escalation, and cross-functional feedback…
Added 4 mins ago
A
Senior Incident and Problem Manager
Aviso
Toronto, ON
- $115,000 to $125,000 CAD / year
- Full-time
Support production readiness assessments for material releases by reviewing operational risks, supportability, monitoring, rollback planning, communication readiness, and incident response…
Added 4 mins ago
N
Regional Sales Manager - Central Region
Nexans
Markham, ON
- Full-time
Our story starts in 1911, manufacturing cables to support the distribution of power generated from Niagara Falls, Nexans has proudly contributed to Canada's growth. We have been involved in…
Added 4 mins ago
B&
Lead, AI Engineering
Bain & Company
Zurich, ON
- Full-time
…lifecycle - from early experimentation and prototyping through to production deployment - collaborating closely with senior engineers, product managers, and data scientists. This is a…
Added 4 mins ago
R-
Creative Director
RCL - Reitmans Canada Ltd/Ltée
Montreal, QC
- Full-time
Provide creative oversight for campaign and e-commerce photography, studio partnerships, creative innovation, production budgets and AI-enabled ways of working.
Added 4 mins ago
FN
Senior Technical Analyst Full-time
First Nations University of Canada
Regina, SK
- Full-time
…incidents are diagnosed and resolved in a timely manner in support of the…
Added 20 mins ago
HS
Warehouse Associate
Hercules SLR
NS · Dartmouth, NS
- Full-time
Provide support to the Production Team as required.
Added 34 mins ago
SM
Power Builder Developer - 29954-RFR-DTS-074
S M Software Solutions Inc
Winnipeg, MB
- Contract
We are seeking an experienced PowerBuilder Developer to work with one of our Public Sector clients located at 215 Garry Street, Winnipeg, Manitoba. The successful candidate will be…
Added 34 mins ago
SM
Power Builder Developer - 29954-RFR-DTS-074
S M Software Solutions Inc
Winnipeg, MB
- Contract
We are seeking an experienced PowerBuilder Developer to work with one of our Public Sector clients located at 215 Garry Street, Winnipeg, Manitoba. The successful candidate will be…
Added 34 mins ago
SM
Power Builder Developer - 29954-RFR-DTS-074
S M Software Solutions Inc
Winnipeg, MB
- Contract
We are seeking an experienced PowerBuilder Developer to work with one of our Public Sector clients located at 215 Garry Street, Winnipeg, Manitoba. The successful candidate will be…
Added 34 mins ago
SM
RQ00388 – Solution Architect
S M Software Solutions Inc
Fredericton, NB
- Full-time
Support production stabilization and code fixes
Added 34 mins ago
SM
RQ00388 – Solution Architect
S M Software Solutions Inc
Fredericton, NB
- Full-time
Support production stabilization and code fixes
Added 34 mins ago
SM
RQ00388 – Solution Architect
S M Software Solutions Inc
Fredericton, NB
- Full-time
Support production stabilization and code fixes
Added 34 mins ago
SM
AI Engineer
S M Software Solutions Inc
Mississauga, ON
- Full-time
Experience with testing, production support, and system reliability.
Added 34 mins ago
SM
RQ11645 – Software Developer – Full Stack – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Full Stack Software Developer with demonstrated experience designing, developing, testing, and supporting enterprise web applications and AI-enabled solutions. The…
Added 34 mins ago
SM
AI Engineer
S M Software Solutions Inc
Mississauga, ON
- Full-time
Experience with testing, production support, and system reliability.
Added 34 mins ago
ES
Development Manager - EA Sports FC
EA SPORTS
Vancouver, BC
- Full-time
Partner with Production, QV, Art Directors to ensure game quality targets are met.
Added 34 mins ago
SM
AI Engineer
S M Software Solutions Inc
Mississauga, ON
- Full-time
Experience with testing, production support, and system reliability.
Added 34 mins ago
IG
Automotive Electrical Supervisor
INKAS® Group
Toronto, ON
- Full-time
…conditions. Occasional overtime and weekend work may be required to support production demands and customer delivery…
Added 34 mins ago
SM
RQ11645 – Software Developer – Full Stack – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Full Stack Software Developer with demonstrated experience designing, developing, testing, and supporting enterprise web applications and AI-enabled solutions. The…
Added 34 mins ago
SM
RQ11645 – Software Developer – Full Stack – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Full Stack Software Developer with demonstrated experience designing, developing, testing, and supporting enterprise web applications and AI-enabled solutions. The…
Added 34 mins ago
C
Java Integration Developer
CGI
Halifax, NS
- Full-time
CGI is seeking an experienced Java Integration Developer to join our growing team. In this role, you will design, develop, and support enterprise integration solutions that connect…
Added 35 mins ago
CI
Student Intern IL, Quality Engineering & FAI 1
Celestica International LP
Newmarket, ON
- $24 to $30 CAD / hour
The Quality Engineering Intern will work on the quality team to support first article reports to our customers, ensuring that products meet all customer specifications and drawings.

Jobright.ai

IT Help Desk Technician, Entry Level

Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Sep 28, 2026

Original job description

Jobright is your personal AI job search agent that transforms the way you do job search from solo, time-consuming efforts to a fast, expert-guided journey, simplifying every job search step and accelerating your route to the best job outcomes. The Entry-Level IT Help Desk Technician will help users resolve technical issues and provide first-line troubleshooting, documenting solutions and collaborating with engineering for deeper investigations.

Why Join Us

Build real, production AI agents used by real users

High ownership and impact

Work at the intersection of AI, agents, and product

Shape how people experience AI-driven job search

Responsibilities

Provide first-line technical support through chat, email, and support tickets

Troubleshoot account, browser, device, login, and product issues

Reproduce reported problems and collect relevant technical details

Guide users through clear, step-by-step solutions

Escalate confirmed bugs and complex issues to engineering teams

Document resolutions and maintain internal knowledge-base articles

Track recurring technical issues and identify improvement opportunities

Follow security, privacy, and data-handling procedures

Qualification

Required

Diploma, degree, certification, or equivalent hands-on experience in IT, Computer Science, or a related area

Understanding of operating systems, browsers, networks, and common software issues

Strong troubleshooting and analytical skills

Ability to explain technical concepts clearly to non-technical users

Strong written and verbal communication skills

Ability to work effectively in a remote environment

Preferred

Previous help desk, technical support, or customer service experience

Familiarity with ticketing systems, remote support tools, or CRM platforms

Basic knowledge of APIs, logs, browser developer tools, or SQL

Relevant certifications such as CompTIA A+ or Google IT Support

Interest in AI products and startup environments

Apply About employer

More about this job

Responsibilities

Provide first-line technical support through chat, email, and support tickets, troubleshooting user account, browser, device, login, and product issues. Reproduce and document problems, guide users through solutions, escalate complex issues to engineering, and identify recurring issues and improvement opportunities.

Requirements

Requires a diploma, degree, certification, or equivalent hands-on experience in IT, Computer Science, or a related field, along with knowledge of operating systems, browsers, networks, and common software issues. Candidates should have strong troubleshooting and communication skills and be able to work effectively remotely; help desk experience, familiarity with support tools, and relevant certifications are preferred.

Skills

Technical Support
Troubleshooting
Operating Systems
Web Browsers
Networking
Account Support
Device Support
Problem Reproduction
Technical Documentation
Knowledge-Base Maintenance
Issue Escalation
Written Communication
Verbal Communication
Analytical Skills
Ticketing Systems
Remote Support Tools

Visa sponsorship

Not detected in the job text

Keywords

IT Help Desk
Technical Support
First-Line Troubleshooting
Support Tickets
Chat Support
Email Support
Operating Systems
Browsers
Networks
Account Issues
Device Issues
Login Issues
Problem Reproduction
Technical Documentation
Knowledge Base
Engineering Escalation
Security Procedures
Privacy
Data Handling
Ticketing Systems
Remote Support Tools
CRM Platforms
APIs
Logs
Browser Developer Tools
SQL
CompTIA A+
Google IT Support
AI Products

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