IT Technician, Entry Level
- Canada
Full-time
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Job details
- Job type
- Full-time
- Posting language
- English
- Posted
Original job description
Jobright is your personal AI job search agent that transforms the way you do job search from solo, time-consuming efforts to a fast, expert-guided journey, simplifying every job search step and accelerating your route to the best job outcomes. The Entry-Level IT Help Desk Technician will provide first-line technical support to users, troubleshoot various issues, document solutions, and collaborate with engineering for more complex problems.
Why Join Us
- Build real, production AI agents used by real users
- High ownership and impact
- Work at the intersection of AI, agents, and product
- Shape how people experience AI-driven job search
Responsibilities
- Provide first-line technical support through chat, email, and support tickets
- Troubleshoot account, browser, device, login, and product issues
- Reproduce reported problems and collect relevant technical details
- Guide users through clear, step-by-step solutions
- Escalate confirmed bugs and complex issues to engineering teams
- Document resolutions and maintain internal knowledge-base articles
- Track recurring technical issues and identify improvement opportunities
- Follow security, privacy, and data-handling procedures
Qualification
Required
- Diploma, degree, certification, or equivalent hands-on experience in IT, Computer Science, or a related area
- Understanding of operating systems, browsers, networks, and common software issues
- Strong troubleshooting and analytical skills
- Ability to explain technical concepts clearly to non-technical users
- Strong written and verbal communication skills
- Ability to work effectively in a remote environment
Preferred
- Previous help desk, technical support, or customer service experience
- Familiarity with ticketing systems, remote support tools, or CRM platforms
- Basic knowledge of APIs, logs, browser developer tools, or SQL
- Relevant certifications such as CompTIA A+ or Google IT Support
- Interest in AI products and startup environments
More about this job
Responsibilities
Provide first-line support through chat, email, and tickets by troubleshooting user, device, browser, login, and product issues, then guiding users through clear solutions. Reproduce and document problems, escalate bugs and complex cases to engineering, maintain knowledge-base articles, and identify recurring issues while following security and privacy procedures.
Requirements
Applicants need a diploma, degree, certification, or equivalent hands-on experience in IT, Computer Science, or a related field, along with knowledge of operating systems, browsers, networks, and common software issues. Strong troubleshooting, analytical, and communication skills are required; help desk experience, familiarity with support tools, basic API/log/browser developer tools/SQL knowledge, and relevant certifications are preferred.
Skills
- Technical Support
- Troubleshooting
- Operating Systems
- Web Browsers
- Networking
- Account and Login Support
- Device Support
- Problem Reproduction
- Technical Documentation
- Knowledge-Base Maintenance
- Issue Escalation
- Written Communication
- Verbal Communication
- Ticketing Systems
- Remote Support Tools
- Browser Developer Tools
Benefits
- High Ownership and Impact
- Opportunity to Build Production AI Agents
- Opportunity to Shape AI-Driven Job Search
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Customer Service & Support
- Software
Keywords
- IT Help Desk
- First-Line Technical Support
- Troubleshooting
- Operating Systems
- Browsers
- Networks
- Account Support
- Device Support
- Login Issues
- Support Tickets
- Problem Reproduction
- Technical Documentation
- Knowledge Base
- Engineering Escalation
- Security Procedures
- Privacy
- Data Handling
- Ticketing Systems
- Remote Support Tools
- CRM Platforms
- APIs
- Logs
- Browser Developer Tools
- SQL
- CompTIA A+
- Google IT Support
- AI Products
- Software Development