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  • Senior Data Architect

    Miratech

    Toronto, ON

    • Full-time

    Working Model: This is a hybrid role requiring 2 days per week in a downtown Toronto office

  • Senior Data Architect

    Miratech

    Toronto, ON

    • Full-time

    Working Model: This is a hybrid role requiring 2 days per week in a downtown Toronto office

  • Solution Designer (Data Warehouse & Speech AI)

    Apex Systems

    Toronto, ON

    • $70 to $82 CAD / hour
    • Contract

    Support solutions involving speech analytics, speech-to-text, agent assist, virtual agents, intelligent routing, IVR, and customer interaction workflows.

  • CCaaS Solution Designer/ TL

    Apex Systems

    Toronto, ON

    • $80 to $82 CAD / hour
    • Full-time

    Strong understanding of contact centre technologies and business processes, including IVR, call routing, call recording, quality monitoring, workforce management, and agent desktop…

  • Delivery Lead CCaaS

    Apex Systems

    Toronto, ON

    • $75 to $85 CAD / hour
    • Contract

    Oversee the technical architecture, design, and development of CCaaS solutions (e.g., IVR, routing, agent desktop, dialer, reporting).

  • CCaaS Platform Specialist

    Apex Systems

    Toronto, ON

    • $71 to $80 CAD / hour
    • Contract

    The CCaaS Platform Developer is responsible for the configuration, customization, integration, and ongoing maintenance of Cloud Contact Center as a Service (CCaaS) solutions. This role…

  • Delivery Lead (CCaaS Platform)

    Apex Systems

    Toronto, ON

    • $75 to $85 CAD / hour
    • Contract

    Oversee the technical architecture, design, and development of CCaaS solutions (e.g., IVR, routing, agent desktop, dialer, reporting).

  • Sr. Analyst, IT Quality Assurance

    CIBC

    Toronto, ON

    • Full-time

    You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit

  • Senior Data Architect

    Miratech

    Toronto, ON

    • Full-time

    Working Model: This is a hybrid role requiring 2 days per week in a downtown Toronto office

  • Senior Data Architect

    Miratech

    Toronto, ON

    • Full-time

    Working Model: This is a hybrid role requiring 2 days per week in a downtown Toronto office

  • Genesys Developer

    BMO

    Toronto, ON · YNG

    • Full-time

    Strong experience with Genesys Cloud Architect for IVR, inbound/outbound call flows, menus, routing, prompts, schedules, and data actions.

  • Sr. Integration Developer

    McKesson

    Mississauga, ON

    • Full-time

    McKesson is seeking a Sr. Integration Developer to help build and evolve our strategic cloud contact center platform and the integrations that connect it to our AI-powered digital agents.…

  • Senior Test Automation Engineer

    Quantiphi

    Canada

    • Full-time

    …Center as a Service (CCaaS) deployment, validating that DTMF IVR menus, call routing, and queue/skillset configurations are built and functioning according to approved business and…

  • Application Architect - #26-26043

    US Tech Solutions

    Toronto, ON

    • $70 to $75 CAD / hour
    • Contract

    Degree/Level of Education: Degree or Diploma is a must have

  • Conversational AI Developer

    Bell

    Toronto, ON

    For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week

  • Senior Network Engineer

    OnX

    Toronto, ON

    • Full-time
  • Sr. Integration Developer

    McKesson

    Mississauga, ON

    • Full-time

    McKesson is seeking a Sr. Integration Developer to help build and evolve our strategic cloud contact center platform and the integrations that connect it to our AI-powered digital agents.…

  • Contact Center Testing Engineer (Amazon Connect)

    Cognizant

    Toronto, ON

    • $60,300 to $95,500 CAD / year
    • Full-time

    The ideal candidate will possess strong experience in contact center testing, quality assurance methodologies, Amazon Connect platforms, IVR testing, and integration testing.

  • Senior QA Automation Engineer - Contact Center & IVR

    N2P Systems

    Toronto, ON

    • $110,000 to $120,000 CAD / year
    • Full-time

    We are seeking a Senior Quality Engineering professional with strong expertise in Contact Center platforms, IVR/Routing automation, and UI/API test automation. The role will contribute to…

  • Application Architect/Contact Center/Amazon Connect

    BeachHead

    Toronto, ON

    • $58.41 to $70.09 CAD / hour
    • Contract

    2+ years of experience as an IT Architect or 4+ years of lead developer experience.

  • Solutions Architect

    Kelly

    Toronto, ON · Greater Toronto Area, Canada

    • Contract

    Support contact center migration, Amazon Connect, IVR, desktop applications, telephony, and AI initiatives.

  • IT - Application Architect II

    Robertson & Company Ltd.

    Toronto, ON

    • Contract

    2+ years of experience as an Architect within IT OR 4+ years of prior Lead developer experience

  • Gestionnaire de programme / Program Manager

    IQVIA

    Mississauga, ON

    • Full-time

    …contact, notamment les systèmes de réponse vocale interactive (RVI/IVR), les outils de surveillance des appels et les outils de production de rapports de…

  • Genesys Systems Engineer

    Forward Financing

    Remote, Canada

    • $105,000 to $128,000 CAD / year
    • Full-time
    • Remote

    Assist in the configuration, management, and continuous optimization of contact center routing, IVR, and omnichannel workflows.

  • Application Architect

    Global Technical Talent, an Inc. 5000 Company

    Toronto, ON

    • $58 to $70 CAD / hour
    • Contract

    2 years of experience as an Architect within IT OR 4 years of prior Lead Developer experience

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