Find work in Canada.

Manager, Customer Service Channels (18 Months Contract)

EQ Bank | Canada's Challenger Bank

Toronto, ON

…execute high-impact projects that transform our Chatbot and IVR…

IVR / Contact Centre Solution Architect

J&M Group

Toronto, ON

• Full-time

Strong understanding of CRM, IVR, Telephony and Customer Service Operations.

Account Executive, Cloud Communications

Clio

Calgary, AB · Vancouver, BC · Toronto, ON

• Full-time

Map the firm's call flows - main line handling, auto attendants and IVR trees, extensions, hunt groups, voicemail routing, and after-hours coverage - and translate them into a working…

Amazon Connect Functional Lead

Accenture

Toronto, ON

• Full-time

You are passionate about optimizing customer interactions through intelligent routing, IVR design, self-service capabilities, and seamless integration with AWS services and enterprise…

Unified Communications & Contact Centre Administrator

Aviva Canada

Markham, ON

• Full-time

Design, implement, and support contact center solutions including IVR, ACD, omnichannel routing, campaigns, call flows, reporting, workforce optimization, and platform integrations.

Service Desk Analyst

Symbiotic Digital

ON · Downtown Toronto (Harbourfront East / Union Station / Toronto Island), Ontario

• Contract

working with Interactive Voice Response (IVR) software and digital inquiry

Senior Genesys Systems Engineer

Forward Financing

Remote, Canada

• Full-time
• Remote

Leverage your deep understanding of the Genesys platform to configure, manage, and continuously optimize contact center routing, IVR, and omnichannel workflows.

Sr. Manager, Engineering

Dialpad

Vancouver, BC

Strong contact center (CCaaS) domain knowledge (routing, queues, IVR) and a view on how AI is reshaping it: AI skill-based routing, real-time agent assist, auto-QA.

Sr. Quality Engineer (contract)

CoreFactor Inc.

ON · Downtown Toronto (Central Bay Street), Ontario

• Contract

team; manual / automation, UI, IVR/Contact Center and Services

AI Enginering Technical Lead (Permanent)

CoreFactor Inc.

Toronto, ON

• Full-time

Experience in passing context from IVR and chat to the agent as part of designing omnichannel contact center platform.

Amazon Connect/AWS Developer

Connex Telecommunications Inc.

Richmond Hill, ON

We are looking for an Amazon Connect / AWS Developer to design, build, and optimize cloud-based contact center solutions. This role focuses on developing Amazon Connect environments,…

Senior IVR Developer

Connex Telecommunications Inc.

Richmond Hill, ON

We are seeking a Senior IVR Developer to join our Contact Centre and Customer Assistance team. This role will develop, enhance and support DTMF and conversational voice applications as part…

Senior Five9 CCaaS Administrator

Aviva

Markham, ON

Design, implement, and support contact center solutions including IVR, ACD, omnichannel routing, campaigns, call flows, reporting, workforce optimization, and platform integrations.

Training Facilitator

IntouchCX

Winnipeg, MB

• Full-time

Knowledge of call center systems, ACD/IVR and performance statistics

Implementation Specialist

Intermedia Intelligent Communications

Remote, Canada

• $60,000 to $70,000 CAD / year
• Full-time
• Remote

Act as a call flow and customer experience expert, helping clients design efficient and effective IVR systems.

Team Coordinator

IntouchCX

Winnipeg, Manitoba

• Full-time

Knowledge of call center systems, ACD/IVR and performance statistics

Solution Consultant - NAM

Omilia

Canada

• Full-time

Maintain deep, current knowledge of the competitive landscape - including legacy IVR platforms and emerging conversational AI vendors

CCaaS Engineer

Accenture

Toronto, ON · Vancouver, BC · Calgary, AB

• Full-time

Implements contact flows, IVR logic, routing strategies, and agent workspace configurations on both Amazon Connect and Google CCAI platform.

Head of Call Centre - Canada (Alberta)

Aventus Group

Remote, Canada

• $37,000 to $52,000 USD / year
• Full-time
• Remote

Set up and manage telephony, IVR, and AI robots;

Senior Project Manager - Customer Experience (CX) Technology

Omilia

Canada

• Full-time

Working knowledge of the Conversational AI / Agentic CX space, ideally including Conversational Voice technology (IVR modernization, voice agents, voice biometrics, or similar)

Senior Delivery Consultant - Connect and Lex, Amazon Connect Center of Delivery Excellence

Amazon Web Services (AWS)

Toronto, ON

• Full-time

5+ years of experience as a contact center technology architect, enterprise IT Architect or senior contact center developer working with leading contact center technology platforms and…

Technical Lead - Five9

TELUS Digital

Remote, Canada

• $132,000 to $165,000 CAD / year
• Full-time
• Remote

Configure and implement Five9 Intelligent CX solutions across voice, digital, and outbound channels - including IVR / Studio scripts, skills-based routing, inbound/outbound/blended…

Amazon Connect Principal Consultant

Slalom

Toronto, Ontario · Greater Toronto Area, Canada

• Full-time

Strong understanding of contact center concepts and technologies, such as IVR, ACD, call routing, quality and workforce management.

Senior Project Manager - Customer Experience (CX) Technology

Omilia

Remote, Canada

• Remote

Working knowledge of the Conversational AI / Agentic CX space, ideally including Conversational Voice technology (IVR modernization, voice agents, voice biometrics, or similar).

Senior Delivery Consultant - Connect and Lex, Amazon Connect Center of Delivery Excellence

Amazon

Toronto, ON

- 5+ years of experience as a contact center technology architect, enterprise IT Architect or senior contact center developer working with leading contact center technology platforms and…