Find work in Canada.

Technical Lead – IVR & Contact Center, Amazon Connect

Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!

Toronto, ON

• Full-time

Lead the design, development, implementation, and support of IVR and Contact Center applications.

IVR Developer

Tata Consultancy Services

Toronto, ON

• Full-time

4+ years of experience in DTMF IVR application development in CVP (Contact Center)

Senior Full Stack Engineer (Python)

Rules Cube

Toronto, ON

• Full-time

Google Cloud certification (e.g., Professional Cloud Developer or Professional Cloud Architect).

Supervisor, System Control Centre

Elexicon Energy Inc.

Toronto, ON · Ajax, ON · Pickering, ON · Whitby, ON

Reviewing System Control Centre tools/displays and making recommendations for additions and updates to operations technologies, such as SCADA, OMS, GIS, ADMS, IVR etc.

Genesys Support Engineer

Connex Telecommunications Inc.

Richmond Hill, ON

…transformation, customer experience optimization, routing, queuing, IVR strategy, and contact centre modernization within large enterprise…

Senior AI Engineer

Tangerine

Toronto, ON

• Full-time

Experienced with building and deploying NLP and voice response applications (including IVR and contact center intelligence)

Senior AI Engineer

Scotiabank

Toronto, ON

Experienced with building and deploying NLP and voice response applications (including IVR and contact center intelligence)

AI Execution & Program Manager

Reliance Home Comfort

Toronto, ON

Lead the deployment of AI solutions across chatbots, virtual agents, generative AI assistants, natural‑language IVR, predictive analytics, and agent‑assist tools.

Genesys Cloud Consultant

Servion Global Solutions

Toronto, ON

• Full-time

…Actions/API integrations, email, user administration, routing, IVR/call flows, and production support. The role will work closely with business, application, integration, and operations…

Manager, Contact Centre and Loyalty

HomeEquity Bank

Toronto, ON

• Full-time

…Cloud (FSC), reporting platforms, outbound dialer technology, IVR capabilities, and emerging AI-enabled tools to improve visibility, decision-making, productivity, client engagement, and…

Training Facilitator

IntouchCX

Calgary, AB

• Full-time

Knowledge of call center systems, ACD/IVR and performance statistics

Power & Customer Care Specialist (1-Year Contract)

Util-Assist Inc.

Newmarket, ON

• Contract

Triage power outage issues and provide customers with restoration updates via phone, IVR messaging, and Twitter feeds.

IVR/Amazon Connect Specialist

Connex Telecommunications Inc.

Richmond Hill, ON

The IVR / Amazon Connect Specialist is responsible for the design, configuration, implementation, testing, and ongoing support of Amazon Connect contact centre solutions. This role works…

Power & Customer Care Specialist (1-Year Contract)

Util-Assist Inc.

Newmarket, ON

• Contract

Triage power outage issues and provide customers with restoration updates via phone, IVR messaging, and Twitter feeds.

Senior Analyst – AI Models Risk and Governance

RBC

Vancouver, BC · Toronto, ON

• Full-time

…ever-evolving risk landscape for Gen AI initiatives within the IVR & Shared Services team. Think of yourself as the high-speed rail that allows our team to move fast while ensuring our…

Senior Analyst – AI Models Risk and Governance

Royal Bank of Canada

Toronto, ON

• Full-time

…ever-evolving risk landscape for Gen AI initiatives within the IVR & Shared Services team. Think of yourself as the high-speed rail that allows our team to move fast while ensuring our…

IVR Developer - Contact centre

K&K Global Talent Solutions INC.

Toronto, ON

• $110,000 to $130,000 CAD / year
• Full-time

Must have: 10 yrs. in the contact Centre domain with a variety of technologies and contexts (e.g. Telephony, call recording, routing, reporting, IVR, CTI, IPT, WFM etc.)

Technical Delivery Manager

Rogers Communications

Brampton, ON

…contact centre technology initiatives across Rogers, including IVR, IVA, voice routing, Genesys Cloud, Google CX/Dialogflow CX, Nuance Mix, and Agentic AI solutions. This role combines…

Bilingual Test Analyst, AWS / Amazon Connect

Connex Telecommunications Inc.

Richmond Hill, ON

Validate both French and English customer journeys, including IVR prompts, routing and self-service functionality.

AWS Solution Designer

J&M Group

Toronto, ON

• Contract

Experience with IVR development, contact center modernization, and enterprise integrations.

Manager, Customer Service Channels (18 Months Contract)

EQ Bank | Canada's Challenger Bank

Toronto, ON

…execute high-impact projects that transform our Chatbot and IVR…

IVR / Contact Centre Solution Architect

J&M Group

Toronto, ON

• Full-time

Strong understanding of CRM, IVR, Telephony and Customer Service Operations.

Account Executive, Cloud Communications

Clio

Calgary, AB · Vancouver, BC · Toronto, ON

• Full-time

Map the firm's call flows - main line handling, auto attendants and IVR trees, extensions, hunt groups, voicemail routing, and after-hours coverage - and translate them into a working…

Amazon Connect Functional Lead

Accenture

Toronto, ON

• Full-time

You are passionate about optimizing customer interactions through intelligent routing, IVR design, self-service capabilities, and seamless integration with AWS services and enterprise…

Unified Communications & Contact Centre Administrator

Aviva Canada

Markham, ON

• Full-time

Design, implement, and support contact center solutions including IVR, ACD, omnichannel routing, campaigns, call flows, reporting, workforce optimization, and platform integrations.