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Ingénieur(e) Senior en Développement Logiciel / Sr. Software Developer

GoTo

Montreal, QC

• Full-time

Participer à l’expansion de notre plateforme SVI (IVR) afin d’offrir aux clients de GoTo Connect un routage d’appels plus intelligent et plus flexible, avec une logique conditionnelle…

Cyara Developer / Senior Tester (Cyara Automation)

Bevertec

Toronto, ON

• Contract

Job Role: Cyara Developer / Senior Tester (Cyara Automation)

Amazon Connect Developer / Designer

Genpact

Toronto, ON

• Full-time

We are looking for an experienced, hands-on Amazon Connect Developer to join the client Amazon Connect transformation initiative. The candidate should have strong end-to-end Amazon Connect…

Amazon Connect Developer/Designer

Keasis

Toronto, ON

• Contract

We are looking for an experienced, hands-on Amazon Connect Developer to join the BMO Amazon Connect transformation initiative. The candidate should have strong end-to-end Amazon Connect…

IVR Developer – Cisco CVP, Call Studio, Java & Amazon Connect

Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!

Toronto, ON

• Full-time

4+ years of experience in DTMF IVR application development in CVP (Contact Center).

Technical Lead – IVR & Contact Center, Amazon Connect

Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!

Toronto, ON

• Full-time

Lead the design, development, implementation, and support of IVR and Contact Center applications.

IVR Developer

Tata Consultancy Services

Toronto, ON

• Full-time

4+ years of experience in DTMF IVR application development in CVP (Contact Center)

Senior Full Stack Engineer (Python)

Rules Cube

Toronto, ON

• Full-time

Google Cloud certification (e.g., Professional Cloud Developer or Professional Cloud Architect).

Supervisor, System Control Centre

Elexicon Energy Inc.

Toronto, ON · Ajax, ON · Pickering, ON · Whitby, ON

Reviewing System Control Centre tools/displays and making recommendations for additions and updates to operations technologies, such as SCADA, OMS, GIS, ADMS, IVR etc.

Genesys Support Engineer

Connex Telecommunications Inc.

Richmond Hill, ON

…transformation, customer experience optimization, routing, queuing, IVR strategy, and contact centre modernization within large enterprise…

Senior AI Engineer

Tangerine

Toronto, ON

• Full-time

Experienced with building and deploying NLP and voice response applications (including IVR and contact center intelligence)

Senior AI Engineer

Scotiabank

Toronto, ON

Experienced with building and deploying NLP and voice response applications (including IVR and contact center intelligence)

AI Execution & Program Manager

Reliance Home Comfort

Toronto, ON

Lead the deployment of AI solutions across chatbots, virtual agents, generative AI assistants, natural‑language IVR, predictive analytics, and agent‑assist tools.

Genesys Cloud Consultant

Servion Global Solutions

Toronto, ON

• Full-time

…Actions/API integrations, email, user administration, routing, IVR/call flows, and production support. The role will work closely with business, application, integration, and operations…

Manager, Contact Centre and Loyalty

HomeEquity Bank

Toronto, ON

• Full-time

…Cloud (FSC), reporting platforms, outbound dialer technology, IVR capabilities, and emerging AI-enabled tools to improve visibility, decision-making, productivity, client engagement, and…

Training Facilitator

IntouchCX

Calgary, AB

• Full-time

Knowledge of call center systems, ACD/IVR and performance statistics

Power & Customer Care Specialist (1-Year Contract)

Util-Assist Inc.

Newmarket, ON

• Contract

Triage power outage issues and provide customers with restoration updates via phone, IVR messaging, and Twitter feeds.

IVR/Amazon Connect Specialist

Connex Telecommunications Inc.

Richmond Hill, ON

The IVR / Amazon Connect Specialist is responsible for the design, configuration, implementation, testing, and ongoing support of Amazon Connect contact centre solutions. This role works…

Power & Customer Care Specialist (1-Year Contract)

Util-Assist Inc.

Newmarket, ON

• Contract

Triage power outage issues and provide customers with restoration updates via phone, IVR messaging, and Twitter feeds.

Senior Analyst – AI Models Risk and Governance

RBC

Vancouver, BC · Toronto, ON

• Full-time

…ever-evolving risk landscape for Gen AI initiatives within the IVR & Shared Services team. Think of yourself as the high-speed rail that allows our team to move fast while ensuring our…

Senior Analyst – AI Models Risk and Governance

Royal Bank of Canada

Toronto, ON

• Full-time

…ever-evolving risk landscape for Gen AI initiatives within the IVR & Shared Services team. Think of yourself as the high-speed rail that allows our team to move fast while ensuring our…

IVR Developer - Contact centre

K&K Global Talent Solutions INC.

Toronto, ON

• $110,000 to $130,000 CAD / year
• Full-time

Must have: 10 yrs. in the contact Centre domain with a variety of technologies and contexts (e.g. Telephony, call recording, routing, reporting, IVR, CTI, IPT, WFM etc.)

Technical Delivery Manager

Rogers Communications

Brampton, ON

…contact centre technology initiatives across Rogers, including IVR, IVA, voice routing, Genesys Cloud, Google CX/Dialogflow CX, Nuance Mix, and Agentic AI solutions. This role combines…

Bilingual Test Analyst, AWS / Amazon Connect

Connex Telecommunications Inc.

Richmond Hill, ON

Validate both French and English customer journeys, including IVR prompts, routing and self-service functionality.

AWS Solution Designer

J&M Group

Toronto, ON

• Contract

Experience with IVR development, contact center modernization, and enterprise integrations.