Major Account Manager
- Mascouche, QC, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Experience
- Minimum of 5 to 7 years of relevant experience in major account management, ideally acquired in an industrial context
- Posting language
- English
- Posted
Original job description
Job Summary
Working with the Sales Management team, the successful candidate will orchestrate all management, retention, and development activities for a portfolio of established strategic accounts.
This role differs from a prospecting or new market development function: it focuses on consolidating existing business relationships and optimizing their long-term value.
Main Responsibilities
- Assume full accountability for managing a portfolio of major accounts within the industrial sector
- Develop a deep understanding of each client's specific business challenges to identify growth opportunities (upselling and cross-selling)
- Develop, implement, and periodically review strategic account plans
- Represent the organization as the primary point of contact with key decision-makers and build lasting relationships of trust
- Ensure close collaboration with internal teams (operations, engineering, customer service) to guarantee a high level of service optimal
- Lead negotiations related to the renewal of contractual agreements and ensure the sustained profitability of the accounts under their responsibility
- Ensure rigorous accountability using performance indicators and periodic activity reports
- Minimum of 5 to 7 years of relevant experience in major account management, ideally acquired in an industrial context
- Demonstrated track record in a role focused on retaining and growing existing accounts
- Superior negotiation, communication, and long-term business relationship building skills
- Sharp strategic thinking and strong business analysis skills
- Fluency in French and English, an asset depending on the scope of the client base served
- Valid driver's license and availability for Occasional travel
- Competitive compensation with a performance-based variable component
- Comprehensive benefits package
- Hybrid work arrangement
- Stimulating business environment within a rapidly growing organization
More about this job
Responsibilities
Manage and grow a portfolio of established strategic industrial accounts by developing account plans, identifying upselling and cross-selling opportunities, and building trusted relationships with key decision-makers. Coordinate with internal teams, negotiate contract renewals, and monitor account performance and profitability through indicators and regular reports.
Requirements
Requires 5 to 7 years of relevant major account management experience, ideally in an industrial setting, with a demonstrated ability to retain and grow existing accounts. Candidates should have strong negotiation, communication, relationship-building, strategic thinking, and business analysis skills; French and English fluency may be an asset, and a valid driver's license and occasional travel availability are required.
Skills
- Major Account Management
- Strategic Account Planning
- Account Retention
- Account Growth
- Upselling
- Cross-Selling
- Negotiation
- Relationship Building
- Business Analysis
- Strategic Thinking
- Contract Renewal
- Profitability Management
- Performance Indicator Tracking
- Cross-Functional Collaboration
- Client Communication
- French and English Fluency
Benefits
- Performance-Based Compensation
- Hybrid Work Arrangement
Visa sponsorship
Not detected in the job text
Categories
- Sales
- Management & Leadership
- Customer Service & Support
Keywords
- Industrial Sector
- Major Accounts
- Strategic Account Management
- Account Retention
- Account Growth
- Account Plans
- Upselling
- Cross-Selling
- Key Decision-Makers
- Contract Renewal
- Negotiation
- Profitability
- Performance Indicators
- Activity Reports
- Operations
- Engineering
- Customer Service
- French
- English
- Driver's License
- Occasional Travel