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John Brooks Company

Application Specialist I

Remote, Canada

Remote

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Job details

Workplace: Remote
Experience: 3 to 6 years of experience in a technical sales, customer service, Inside sales, or related role
Posting language: English
Posted: Oct 27, 2026

Original job description

WHAT DO WE DO?

This role is for an existing vacancy.

We create solutions for the people who keep our world flowing.

For over 80 years, John Brooks Company has been solving fluid handling challenges for customers in various industries/markets across Canada by providing a diverse selection of engineered products and innovative system designs, focusing on customized solutions consisting of filtration, pump, spray, and valve products.

THE ROLE

The Application Specialist I provides technical and sales support to customers by preparing quotations, processing orders, recommending products, and resolving customer inquiries. Working closely with customers, suppliers, and internal teams, this role helps ensure a high level of service while supporting sales growth, accurate order management, and successful project execution

DUTIES & RESPONSIBILITIES

Prepare, review, and follow up on customer quotations
Provide technical support, product recommendations, costing, and proposal development
Translate customer requirements into accurate product and solution recommendations
Process customer orders and monitor order status through completion
Coordinate with suppliers and vendors to ensure timely delivery and issue resolution
Communicate with customers by phone and email regarding products, orders, and technical inquiries
Troubleshoot customer issues and work with internal teams and manufacturers to resolve concerns
Deliver after sales support to ensure customer satisfaction
Support business growth by identifying opportunities and strengthening customer relationships
Prepare proposals based on customer requirements, market conditions, and product offerings
Maintain accurate records and documentation related to quotes, orders, and projects
Compile and organize vendor documentation for customer projects
Support collections and payment follow up activities in partnership with the Accounting team
Follow established sales processes, systems, and procedures to ensure operational efficiency

QUALIFICATIONS

College diploma in a related field
3 to 6 years of experience in a technical sales, customer service, Inside sales, or related role
Proficiency with order entry and quoting systems (Epicor P21 or similar)
Understanding of customer service principles and best practices
Strong verbal and written communication skills
Strong problem solving and troubleshooting abilities
Ability to manage multiple priorities in a fast paced environment
Strong attention to detail and accuracy
Proficiency with Microsoft Office (Word, Excel, Outlook)
Strong organizational and customer service skills
Ability to work collaboratively within a team environment

Desirable

Bilingual (English and French)

WORK ENVIRONMENT

Fast-paced environment in a dynamic competitive industry
Daily customer and inter-departmental/branch communication via telephone calls, faxes, emails, and virtual meetings
Exposure to deadlines, multiple demands and priorities, multi-tasking, and interruptions

Canadian founded and owned, John Brooks Company has doubled in size in the last 7 years to over 200 employees across the country. Since 1938, we have worked hard to build & nurture an entrepreneurial environment, where creative thought and initiative are encouraged; this is a place where your ideas matter! If you have a strong work-ethic, passion, and determination, we’ll provide the tools you need for success. We will help you grow so that we can continue growing.

WHAT’S IN IT FOR YOU?

Competitive remuneration
Competitive vacation
Paid personal day program
Generous benefits package that includes coverage for things like medical, dental, paramedical, and vision
Company Group RRSP with employer matching
Annual health & wellness subsidy

FUN FACTS

The average employee tenure is 9 years
We enjoy celebrating achievements by means of formal service awards, employee achievement awards, and milestone birthdays
We regularly host social events and gatherings to foster togetherness and fun

We are committed to providing equal opportunities for persons with disabilities. Accommodations are available at all stages of the recruitment process, at the candidate’s request.

We use automated tools, including artificial intelligence, to help review applications efficiently. Human decision makers remain responsible for all hiring decisions

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More about this job

Responsibilities

The Application Specialist I provides technical and sales support by preparing quotations, processing orders, and recommending products to customers. They also coordinate with suppliers and internal teams to ensure accurate order management and successful project execution.

Requirements

Candidates must have a college diploma in a related field and 3 to 6 years of experience in technical sales or customer service. Proficiency with order entry systems and strong communication and problem-solving skills are required.

Skills

Technical sales
Customer service
Inside sales
Order entry
Quoting systems
Epicor P21
Product recommendations
Proposal development
Troubleshooting
Microsoft Office
Communication skills
Problem solving
Project execution
Order management
Vendor coordination

Benefits

Medical insurance
Dental insurance
Paramedical insurance
Vision insurance
Company Group RRSP with employer matching
Annual health and wellness subsidy
Paid personal day program
Competitive vacation

Visa sponsorship

Not detected in the job text

Keywords

Application Specialist
Technical Sales
Inside Sales
Customer Service
Filtration
Pumps
Spray products
Valves
Epicor P21
Quoting
Order Management
Proposal Development
Microsoft Office
Troubleshooting
Vendor Relations
Fluid Handling
Engineering Products
System Design
Project Execution
Collections
Accounting Support

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