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Added 2 mins ago
NC
Junior Solutions Architect (2 positions)
NAV CANADA
Ottawa, ON
- Full-time
Assist with planning, task coordination, and project activities to support delivery timelines and established processes
Added 2 mins ago
M
Corporate Strategy Analyst
MUFG
Toronto, ON
- Full-time
Serve as the business coordinator for global system implementations and enhancements.
Added 17 mins ago
Talent Coordinator
Dentons
Edmonton, AB
The Talent Coordinator, a member of the National Talent team, is located in the Edmonton office. The Talent Coordinator provides effective client service and delivery to all Dentons…
Added 17 mins ago
Co-op Assistant Coordinator, Cost Controls
Aecon
Toronto, ON
We are thrilled to be looking for our next co-op candidate to support our project controls team with a focus on cost. This role will support our major projects within our Civil East…
Added 47 mins ago
A
BIM Coordinator
Acciona
ON · CAN - Eglinton Crosstown West
- Full-time
The BIM Coordinator will support the digital delivery of a major infrastructure project. The successful candidate will play a key role in the development, coordination, and implementation…
Added 48 mins ago
SE
Sr Operations Advisor
Suncor Energy
Calgary, AB
- Full-time
…projects. You will play a key role in helping integrate future project scopes into the existing Firebag field. In this role, you will apply a Ready for Operations (RFO) mindset while…
Added 48 mins ago
K
Facilities Compliance Coordinator
Kenvue
Guelph, ON
- Full-time
We are seeking a Facilities Coordinator to support the execution of Facilities department activities, ensuring compliance with safety, quality, and GMP requirements. This role is…
Added 48 mins ago
JA
Coordonnateur(trice) de projets – Fabrication et opération / Project Coordinator – Manufacturing & Operations
JR Automation
Montreal, QC · Saint-Laurent, QC
- Full-time
As an Associate Project Manager, you will coordinate the execution of small- and medium-complexity workshop assembly and refurbishment projects, ensuring activities are completed in…
Added 48 mins ago
M
Corporate Strategy Analyst
MUFG
Toronto, ON
- Full-time
Serve as the business coordinator for global system implementations and enhancements.
Added 48 mins ago
MC
Facilities Coordination Project Manager
MatchBox Consulting Group
Surrey, BC
- Contract
MatchBox Consulting Group is seeking a Facilities Management Coordinator to support one of British Columbia's largest utility providers at its Trades Training Centre in Surrey.
Added 48 mins ago
MC
Project Coordinator (Budget & Forecasting)
MatchBox Consulting Group
New Westminster, BC
- Contract
MatchBox is urgently seeking a Project Coordinator (Budget and Forecasting) for a 17-month contract role at our New Westminster, BC based client. This is a hybrid role 2 days on site and 3…
Added 1 hour ago
C
Consultant, IT Quality Assurance
CIBC
Toronto, ON
- Full-time
…client needs are met with the highest quality. As a Senior Test Coordinator, you’ll be a team lead on CIBC’s Technology team, assigning and overseeing the execution of test cases and…
Added 1 hour ago
BU
Associate Director, Marketing and Business Development, Ancillary Services
Brock University
St. Catharines, ON · Main Campus (Employees)
- Full-time
Provide comprehensive leadership to direct reports including a Social Media & Digital Content Coordinator and Graphic Designer.
Added 1 hour ago
PI
People and Culture Coordinator
Pagnotta Inc.
AB
- Full-time
The People and Culture Coordinator supports day-to-day human resources operations across the company, with a primary focus on recruitment, onboarding, employee administration, and Temporary…
Added 1 hour ago
MI
Branch Operations Coordinator
Medline Industries, LP
Ottawa, ON
- Full-time
The Branch Operations Coordinator supports branch-level operational, administrative, installation coordination, inventory, facility, and operational support activities. This role assists…
Added 1 hour ago
ES
Project Coordinator
ENTRUST Solutions Group
AB · Calgary, AB
- Full-time
ENTRUST Canada, a Leidos company is currently seeking a Project Coordinator to join our team in Calgary to support the project management group. We offer a flexible work environment with a…
Added 1 hour ago
VE
Project Coordinator
Victor Energy
Nisku, AB
- Full-time
As our team grows and projects are beginning to take off, we are seeking a Project Coordinator to join our team. The Project Coordinator will be responsible for supporting the Project…
Added 1 hour ago
MR
Project Coordinator (Civil Construction)
Maple Reinders
Mississauga, ON
- $70,000 to $90,000 CAD / year
- Full-time
Maple Reinders Constructors is currently looking for an experienced Project Coordinator to join our Civil Division at our Mississauga, Ontario head office to assist of exciting water and…
Added 1 hour ago
S&
Creative Production Coordinator
SPIER & MACKAY
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Spier & Mackay is looking for an organized, detail-oriented Creative Production Coordinator to plan and coordinate photoshoots, studio operations, styling, and photography samples while…
Added 1 hour ago
Emergency Response Coordinator (Alamos Gold) - Lynn Lake, MB
International SOS
Edmonton, AB · BC · Dufferin, MB · Niagara-on-the-Lake, ON · Calgary Trail South, AB
The Emergency Response Coordinator provides strategic and operational leadership for all emergency preparedness and response activities on site. This role ensures that International SOS and…
Added 1 hour ago
W
Quality Systems Coordinator
Winpak
Winnipeg, MB
- Full-time
Winpak is seeking a Quality Systems Coordinator to join our Quality & Food Safety team based in Winnipeg to support the effective implementation, maintenance, and continual improvement of…
Added 1 hour ago
Y
Health & Safety Advisor
YORK1
Concord, ON
- Full-time
- Contract
Assist divisional management team with review of project plans and safety documentation
Added 1 hour ago
MR
Project Coordinator (Civil Construction)
Maple Reinders
Mississauga, ON
- $70,000 to $90,000 CAD / year
- Full-time
Maple Reinders Constructors is currently looking for an experienced Project Coordinator to join our Civil Division at our Mississauga, Ontario head office to assist of exciting water and…
Added 1 hour ago
VE
Project Coordinator
Victor Energy
Nisku, AB
- Full-time
As our team grows and projects are beginning to take off, we are seeking a Project Coordinator to join our team. The Project Coordinator will be responsible for supporting the Project…
Added 2 hours ago
NC
Instructional Design Support
NAV CANADA
Ottawa, ON
- Full-time
…computer/tablet-based, and/or in-person training) for program and project managers, to ensure delivery of effective training…

John Brooks Company

Service Coordinator

Mississauga, ON, Canada

$60,000 to $70,600 CAD / year · Full-time

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Job details

Pay: $60,000 to $70,600 CAD / year
Job type: Full-time
Experience: Minimum 3 to 6 years of recent, relevant experience in service coordination, customer service, order management, or a related role
Posting language: English
Posted: Oct 29, 2026

Original job description

WHAT DO WE DO?

We create solutions for the people who keep our world flowing.

For over 80 years, John Brooks Company has been solving fluid handling challenges for customers in various industries/markets across Canada by providing a diverse selection of engineered products and innovative system designs, focusing on customized solutions consisting of filtration, pump, spray, and valve products.

THE ROLE

Reporting to the Service Operations Supervisor, the Service Coordinator manages pump repair, service, and parts orders from request to completion. This role prepares quotations, coordinates activities between customers, vendors, and internal teams, maintains CRM/ERP records, and ensures timely, accurate service delivery.

DUTIES & RESPONSIBILITIES

Manage repair, field service, and parts orders from initial request through completion
Prepare detailed quotations including labour, materials, parts, and scope of work
Review technical reports, drawings, and documentation to determine repair requirements
Evaluate repair versus replacement options and provide cost-effective recommendations
Coordinate communication between customers, sales teams, technicians, vendors, contractors, and internal departments
Schedule and coordinate service work, repairs, and third-party services to meet customer timelines
Monitor job progress and provide regular updates to stakeholders
Ensure required materials, parts, and resources are available before work begins
Create and maintain work orders, bills of material, part numbers, quotations, and job records within CRM/ERP systems
Track job status and ensure accuracy of all documentation, costing, and order information
Support invoicing and job closure activities in collaboration with the Accounting team
Serve as the primary point of contact for customer inquiries, concerns, and service updates
Build and maintain positive relationships with customers, suppliers, vendors, and contractors
Maintain compliance with company policies, procedures, and Health & Safety requirements
Provide administrative support, project updates, and assist with special projects and other duties as assigned

QUALIFICATIONS

Essential:

High school diploma or equivalent
Minimum 3 to 6 years of recent, relevant experience in service coordination, customer service, order management, or a related role
Advanced proficiency with Microsoft Office Suite
Experience using CRM and/or ERP systems
Strong problem-solving and troubleshooting abilities
Excellent verbal and written communication skills
Strong interpersonal and relationship-building skills
Ability to interpret technical reports, drawings, and repair documentation
Experience preparing accurate quotations and managing order processes
Strong organizational, multitasking, and prioritization skills
High attention to detail and accuracy
Customer-focused with the ability to manage multiple projects and deadlines in a fast-paced environment

Desirable:

Post-secondary education in Business, Engineering Technology, Supply Chain, or a related field.
Experience in industrial, mechanical, pump, rotating equipment, or service-related environments.
Knowledge of repair, maintenance, or field service operations.
Experience creating bills of materials and managing inventory-related processes.
Understanding of job costing, pricing, and repair versus replacement analysis.
Familiarity with technical products, equipment repairs, and service workflows

WORK ENVIRONMENT

Fast-paced environment in a dynamic competitive industry
Daily customer and inter-departmental/branch communication via telephone calls, faxes, emails, and virtual meetings
Exposure to deadlines, multiple demands and priorities, multi-tasking, and interruptions

At John Brooks Company, our People First value is at the heart of everything we do. As a Canadian founded and owned company with more than 200 employees across the country, we are committed to creating opportunities for our team members to learn, grow, and advance their careers. We value entrepreneurial thinking, initiative, collaboration, and innovation, and we encourage employees to bring forward new ideas and take ownership of their development. As we continue to grow, we remain proud to support internal mobility and provide opportunities for employees to build rewarding careers within the organization.

WHAT’S IN IT FOR YOU?

Competitive remuneration including base salary ($60,000-$70,600)
Competitive vacation
Paid personal day program
Generous benefits package that includes coverage for things like medical, dental, paramedical, and vision
Company Group RRSP with employer matching
Annual health & wellness subsidy

FUN FACTS

The average employee tenure is 9 years
We enjoy celebrating achievements by means of formal service awards, employee achievement awards, and milestone birthdays
We regularly host social events and gatherings to foster togetherness and fun

We are committed to providing equal opportunities for persons with disabilities. Accommodations are available at all stages of the recruitment process, at the candidate’s request.

We use automated tools, including artificial intelligence, to help review applications efficiently. Human decision makers remain responsible for all hiring decisions

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More about this job

Responsibilities

The Service Coordinator manages the end-to-end process for pump repairs, service requests, and parts orders, including preparing quotations and scheduling work. They act as the primary point of contact for customers and internal teams to ensure accurate documentation and timely service delivery.

Requirements

Candidates must have a high school diploma and 3 to 6 years of relevant experience in service coordination or order management. Proficiency in Microsoft Office and experience with CRM/ERP systems are essential, along with strong organizational and communication skills.

Skills

Service coordination
Customer service
Order management
Quotation preparation
CRM systems
ERP systems
Problem-solving
Troubleshooting
Technical documentation interpretation
Communication
Relationship building
Multitasking
Attention to detail
Job costing
Inventory management
Project coordination

Benefits

Medical insurance
Dental insurance
Paramedical insurance
Vision insurance
Company group RRSP with employer matching
Annual health and wellness subsidy
Paid personal day program
Competitive vacation

Visa sponsorship

Not detected in the job text

Keywords

Service Coordinator
Pump repair
Fluid handling
CRM
ERP
Quotations
Work orders
Bills of material
Job costing
Technical reports
Field service
Supply chain
Engineering technology
Mechanical
Rotating equipment
Inventory management
Microsoft Office
Customer relations
Project management
Health and safety

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