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Added 8 mins ago
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Project Coordinator
EllisDon
Ottawa, ON · ON · Ontario Projects
- Full-time
May have been delegated the responsibility to directly manage one or multiple Subcontractors or specific portion of a project
Added 8 mins ago
E
Planning and Scheduling Coordinator
EllisDon
Ottawa, ON · ON · Ontario Projects
- Full-time
You as a Planning and Scheduling Coordinator will:
Added 8 mins ago
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Field Coordinator
EllisDon
Ottawa, ON · ON · Ontario Projects
- Full-time
Maintains project document control and procedures.
Added 23 mins ago
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Project Coordinator
AtkinsRéalis
Vancouver, BC
- Full-time
The Project Coordinator plays a key role in supporting the successful delivery of two active transit programs by providing day-to-day coordination support. Working closely with project…
Added 23 mins ago
A
BIM Coordinator
AtkinsRéalis
Toronto, ON
- Full-time
We're AtkinsRéalis, a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together,…
Added 38 mins ago
Coordinator, Construction Services
Defence Construction Canada
Trenton, ON
The Coordinator, Construction Services, manages and administers medium-complexity construction, professional services and service contracts during construction to ensure compliance with…
Added 38 mins ago
BC
Senior Project Coordinator – Dagmar
Bird Construction
Ajax, ON · Toronto, ON
- Full-time
Join us as a Senior Project Coordinator where you will play a key leadership role in the daily coordination and management of your assigned civil works projects. Reporting to the Project…
Added 1 hour ago
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Senior Project Coordinator
SGS
Burnaby, BC
- Full-time
In this role, as Senior Project Administrator the position provides first level support to a variety of departmental professionals (Project, Group, and Business Managers) to produce project…
Added 1 hour ago
SC
Project Engineer - Wausau, WI
Scherrer Construction
Burlington, ON
- Full-time
Scherrer Project Engineers focus on engineering details, blueprints and building materials. They will participate in a variety of activities including project workflow, jobsite safety and…
Added 1 hour ago
Maintenance Manager
Optima Living
Edmonton, AB
Added 1 hour ago
Document Controller & LEM Coordinator
WSG Energy Services
BC
WSG delivers specialized construction, commissioning, maintenance, and project support services to major industrial and energy projects across Canada and internationally. We are currently…
Added 1 hour ago
CO
Environmental Compliance Coordinator
City of Windsor
Windsor, ON
- Full-time
Job Title: Environmental Compliance Coordinator
Added 2 hours ago
Project Coordinator
WF Group Inc.
Kitchener, ON
The Project Coordinator provides comprehensive operational and administrative support to the company’s office and project teams. This role coordinates day-to-day business processes,…
Added 2 hours ago
Student Engagement Coordinator
The CUS
Vancouver, BC
The Student Engagement Coordinator will support the Vice President, Student Engagement in planning, organizing, and executing general Student Engagement initiatives, with a primary focus on…
Added 3 hours ago
CE
Proposals and Bids Coordinator
Carmichael Engineering Ltd.
Calgary, AB · Edmonton, AB · Richmond, BC · Halifax, NS · Mississauga, ON · Ottawa, ON · Montreal, QC
- Full-time
Carmichael Engineering is one of Canada’s largest and most respected HVAC and building services providers, with over 800 employees operating coast to coast. We deliver innovative,…
Added 3 hours ago
Project Coordinator
Spartan Controls Ltd.
Calgary, AB
We are currently seeking a Project Coordinator for our Valves, Actuation & Measurement team, in Calgary. Reporting to the Manager, Coordinators, you will be responsible for processing…
Added 3 hours ago
BC
MEP Assistant Project Manager
Broccolini Construction Inc.
ON · Ottawa, Ontario
- Full-time
The MEP Assistant Project Manager (APM) is responsible for every MEP facet of a small project, or a portion of a larger one. This is an entry-level managerial role and a transitional step…
Added 3 hours ago
BC
Project Coordinator - Industrial West
Bird Construction
Edmonton, AB
- Full-time
Project Coordinator - Industrial WestThe Project Coordinator - Industrial West is responsible for supporting the successful planning, execution, and closeout of fabrication projects. This…
Added 4 hours ago
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Project Coordinator - Infrastructure
Graham
Toronto, ON
- Full-time
Graham is actively recruiting for a Project Coordinator to support the Infrastructure Division. Reporting to the Project Manager, this role is integral to coordinating, scheduling, quantity…
Added 4 hours ago
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Project Coordinator - Infrastructure
Graham
Toronto, ON
- Full-time
Graham is actively recruiting for a Project Coordinator to support the Infrastructure Division. Reporting to the Project Manager, this role is integral to coordinating, scheduling, quantity…
Added 4 hours ago
NS
Continuous Improvement Coordinator
Nova Scotia Power
Sydney, NS
- Full-time
We are currently looking for a Continuous Improvement (CI) Coordinator to join our Power Production team in a permanent position. Reporting to the Process & Compliance Lead, you will…
Added 4 hours ago
HH
Quality Control Coordinator
Highbridge Human Capital
Logan Lake, BC
- Full-time
NHWELMEN Construction is seeking a detail-oriented and proactive Quality Control Coordinator to oversee quality assurance and quality control activities on construction projects. The QC…
Added 4 hours ago
HH
Quality Control Coordinator
Highbridge Human Capital
Logan Lake, BC
- Full-time
NHWELMEN Construction is seeking a detail-oriented and proactive Quality Control Coordinator to oversee quality assurance and quality control activities on construction projects. The QC…
Added 5 hours ago
AI
Proposal Coordinator
Ainsworth Inc
Mississauga, ON
- Full-time
The Proposal Coordinator supports the Proposal Development team in the preparation, formatting, coordination, and submission of proposals and sales documents. Working closely with internal…
Added 5 hours ago
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Project Field Coordinator, Mine
Nutrien
Vanscoy, SK
- Full-time
Reporting to the Mine Maintenance Engineering & Capital Projects Senior Supervisor, the Project Field Coordinator is responsible for the coordination and safe execution of field…

John Brooks Company

Service Coordinator

Mississauga, ON, Canada

$60,000 to $70,600 CAD / year · Full-time

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Job details

Pay: $60,000 to $70,600 CAD / year
Job type: Full-time
Experience: Minimum 3 to 6 years of recent, relevant experience in service coordination, customer service, order management, or a related role
Posting language: English
Posted: Oct 29, 2026

Original job description

WHAT DO WE DO?

We create solutions for the people who keep our world flowing.

For over 80 years, John Brooks Company has been solving fluid handling challenges for customers in various industries/markets across Canada by providing a diverse selection of engineered products and innovative system designs, focusing on customized solutions consisting of filtration, pump, spray, and valve products.

THE ROLE

Reporting to the Service Operations Supervisor, the Service Coordinator manages pump repair, service, and parts orders from request to completion. This role prepares quotations, coordinates activities between customers, vendors, and internal teams, maintains CRM/ERP records, and ensures timely, accurate service delivery.

DUTIES & RESPONSIBILITIES

Manage repair, field service, and parts orders from initial request through completion
Prepare detailed quotations including labour, materials, parts, and scope of work
Review technical reports, drawings, and documentation to determine repair requirements
Evaluate repair versus replacement options and provide cost-effective recommendations
Coordinate communication between customers, sales teams, technicians, vendors, contractors, and internal departments
Schedule and coordinate service work, repairs, and third-party services to meet customer timelines
Monitor job progress and provide regular updates to stakeholders
Ensure required materials, parts, and resources are available before work begins
Create and maintain work orders, bills of material, part numbers, quotations, and job records within CRM/ERP systems
Track job status and ensure accuracy of all documentation, costing, and order information
Support invoicing and job closure activities in collaboration with the Accounting team
Serve as the primary point of contact for customer inquiries, concerns, and service updates
Build and maintain positive relationships with customers, suppliers, vendors, and contractors
Maintain compliance with company policies, procedures, and Health & Safety requirements
Provide administrative support, project updates, and assist with special projects and other duties as assigned

QUALIFICATIONS

Essential:

High school diploma or equivalent
Minimum 3 to 6 years of recent, relevant experience in service coordination, customer service, order management, or a related role
Advanced proficiency with Microsoft Office Suite
Experience using CRM and/or ERP systems
Strong problem-solving and troubleshooting abilities
Excellent verbal and written communication skills
Strong interpersonal and relationship-building skills
Ability to interpret technical reports, drawings, and repair documentation
Experience preparing accurate quotations and managing order processes
Strong organizational, multitasking, and prioritization skills
High attention to detail and accuracy
Customer-focused with the ability to manage multiple projects and deadlines in a fast-paced environment

Desirable:

Post-secondary education in Business, Engineering Technology, Supply Chain, or a related field.
Experience in industrial, mechanical, pump, rotating equipment, or service-related environments.
Knowledge of repair, maintenance, or field service operations.
Experience creating bills of materials and managing inventory-related processes.
Understanding of job costing, pricing, and repair versus replacement analysis.
Familiarity with technical products, equipment repairs, and service workflows

WORK ENVIRONMENT

Fast-paced environment in a dynamic competitive industry
Daily customer and inter-departmental/branch communication via telephone calls, faxes, emails, and virtual meetings
Exposure to deadlines, multiple demands and priorities, multi-tasking, and interruptions

At John Brooks Company, our People First value is at the heart of everything we do. As a Canadian founded and owned company with more than 200 employees across the country, we are committed to creating opportunities for our team members to learn, grow, and advance their careers. We value entrepreneurial thinking, initiative, collaboration, and innovation, and we encourage employees to bring forward new ideas and take ownership of their development. As we continue to grow, we remain proud to support internal mobility and provide opportunities for employees to build rewarding careers within the organization.

WHAT’S IN IT FOR YOU?

Competitive remuneration including base salary ($60,000-$70,600)
Competitive vacation
Paid personal day program
Generous benefits package that includes coverage for things like medical, dental, paramedical, and vision
Company Group RRSP with employer matching
Annual health & wellness subsidy

FUN FACTS

The average employee tenure is 9 years
We enjoy celebrating achievements by means of formal service awards, employee achievement awards, and milestone birthdays
We regularly host social events and gatherings to foster togetherness and fun

We are committed to providing equal opportunities for persons with disabilities. Accommodations are available at all stages of the recruitment process, at the candidate’s request.

We use automated tools, including artificial intelligence, to help review applications efficiently. Human decision makers remain responsible for all hiring decisions

Apply About employer

More about this job

Responsibilities

The Service Coordinator manages the end-to-end process for pump repairs, service requests, and parts orders, including preparing quotations and scheduling work. They act as the primary point of contact for customers and internal teams to ensure accurate documentation and timely service delivery.

Requirements

Candidates must have a high school diploma and 3 to 6 years of relevant experience in service coordination or order management. Proficiency in Microsoft Office and experience with CRM/ERP systems are essential, along with strong organizational and communication skills.

Skills

Service coordination
Customer service
Order management
Quotation preparation
CRM systems
ERP systems
Problem-solving
Troubleshooting
Technical documentation interpretation
Communication
Relationship building
Multitasking
Attention to detail
Job costing
Inventory management
Project coordination

Benefits

Medical insurance
Dental insurance
Paramedical insurance
Vision insurance
Company group RRSP with employer matching
Annual health and wellness subsidy
Paid personal day program
Competitive vacation

Visa sponsorship

Not detected in the job text

Keywords

Service Coordinator
Pump repair
Fluid handling
CRM
ERP
Quotations
Work orders
Bills of material
Job costing
Technical reports
Field service
Supply chain
Engineering technology
Mechanical
Rotating equipment
Inventory management
Microsoft Office
Customer relations
Project management
Health and safety

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