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Added 11 mins ago
Sales Support Specialist - Bilingual
Mettler Toledo
Mississauga, ON
Qualify, nurture, and manage sales leads, providing quotation support and opportunity management to maximize Field Sales Representative productivity.
Added 11 mins ago
CH
Trnctn Mgmt Coordinator
CBRE HV
Toronto, ON
- Full-time
About the Role: As a CBRE Transaction Management Coordinator, you will support the real estate transaction management team and be responsible for client listings and voucher processing for…
Added 11 mins ago
RB
Investment and Retirement Planning Associate
Royal Bank of Canada
Ottawa, ON
- Part-time
As an Investment and Retirement Planning (IRP) Associate, you provide direct client and sales support to the Financial Planners, Investment and Retirement Planning, to enable them to focus…
Added 11 mins ago
R
Investment and Retirement Planning Associate
RBC
Ottawa, ON
- Part-time
As an Investment and Retirement Planning (IRP) Associate, you provide direct client and sales support to the Financial Planners, Investment and Retirement Planning, to enable them to focus…
Added 12 mins ago
CB
Customer Service Representative
Clark Builders
AB · Edmonton, AB
- Full-time
…enhancing the customer experience by establishing new rental and sales accounts and providing exceptional customer service to call-in and walk-in…
Added 27 mins ago
Marketing Operations Analyst
D2L
Canada
Support ABM, intent-driven, and engagement programs using the tools in our stack (e.g., 6sense for intent and segmentation, Qualified for conversational/website engagement, Sendoso for…
Added 27 mins ago
JA
Coordonnateur(trice) de projets – Fabrication et opération / Project Coordinator – Manufacturing & Operations
JR Automation
Montreal, QC · Saint-Laurent, QC
- Full-time
Capture and share lessons learned throughout projects and support contractual project closure, warranty, and after-sales activities.
Added 27 mins ago
CC
Administrative & Order Processing Coordinator
Consult2Bond Canada
Milton, ON
- Full-time
We are seeking an organized and proactive Administrative & Order Processing Coordinator to support our daily operations and help deliver a reliable customer experience. This role connects…
Added 27 mins ago
Part-Time Front Desk Administrator (Precision Honda)
Performance Auto Group
Mississauga, ON
Empowerment: We encourage and support our people in taking initiative
Added 41 mins ago
D
Advisor, Business development and sales support
Desjardins
Montreal, QC · Quebec, QC
- Full-time
As a sales and business development support advisor, you help serve and maintain business relationships with members and clients. You help sell products and services through multiple…
Added 42 mins ago
C
Program Manager, Learning Enablement & Early-Career Development
Ciena
Ottawa, ON
- Full-time
· Support business systems, tools, data quality, user access, and operational processes used by GCN Services team and interface with wider.
Added 42 mins ago
BU
Associate Director, Marketing and Business Development, Ancillary Services
Brock University
St. Catharines, ON · Main Campus (Employees)
- Full-time
November 22, 2026 at 11:59 PMThis job advertisement is to fill an existing vacancy in the Administrative Professional (Employee Group)
Added 42 mins ago
Part-Time Front Desk Administrator (Precision Honda)
Performance Auto Group
ON · Mississauga, ON
Empowerment: We encourage and support our people in taking initiative
Added 42 mins ago
Assistant Manager, Trade Support, Stock Loan Middle Office (GWO)
Scotiabank
Toronto, ON
…individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing…
Added 42 mins ago
Post Office Assistant - Term
Canada Post - Postes Canada
Falconbridge, ON
Training and/or experience interacting with the public in a retail and/or service environment, including sales and cash transactions
Added 42 mins ago
Post Office Assistant - Term
Canada Post - Postes Canada
Radium Hot Springs, BC
Training and/or experience interacting with the public in a retail and/or service environment, including sales and cash transactions
Added 42 mins ago
MI
Branch Operations Coordinator
Medline Industries, LP
Ottawa, ON
- Full-time
The Branch Operations Coordinator supports branch-level operational, administrative, installation coordination, inventory, facility, and operational support activities. This role assists…
Added 56 mins ago
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Commis aux comptes recevables / Accounts Receivables Representative
Traffic Tech Inc.
Canada
- Full-time
Added 56 mins ago
SB
Flight Coordination Specialist
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Calgary, AB · Mississauga, ON
- Full-time
…principles of safety and service excellence, we offer full-service support and expertise in aircraft management, charter, maintenance, and sales from our fixed-based operator services…
Added 56 mins ago
R
Shift Manager
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Toronto, ON
- Full-time
Facilitates resolution of issues concerning pricing, orders-in and invoicing by interacting and communicating with sales department.
Added 56 mins ago
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Branch Manager - Office 1699
LendDirect
Kitchener, ON
- Full-time
…successfully opened the new branch in Saint John! With the support of several key people from head office and my DM, I am gracious for the opportunities that have been given to me in my…
Added 56 mins ago
CE
Rental Coordinator
Cooper Equipment Rentals Limited
Revelstoke, BC
- Full-time
Job Summary: We are seeking a detail-oriented, customer-focused Rental Coordinator to support the daily operations of our branch. The Rental Coordinator will be a main point of contact for…
Added 1 hour ago
LC
Billing Support Specialist
Lightspeed Commerce, Inc.
Remote, Canada
- Full-time
- Remote
Collaborate with internal teams (Sales, Finance, Support) to resolve customer issues
Added 1 hour ago
MP
Key Account Manager, Rare Disease - Quebec and Canada East
Medison Pharma
Quebec, QC
- $130,000 to $160,000 CAD / year
- Full-time
We may use artificial intelligence (AI) tools to support parts of the hiring process. Final hiring decisions are made by humans.
Added 1 hour ago
MP
Key Account Manager, Rare Disease - Quebec and Canada East
Medison Pharma
Toronto, ON
- $130,000 to $160,000 CAD / year
- Full-time
We may use artificial intelligence (AI) tools to support parts of the hiring process. Final hiring decisions are made by humans.

John Brooks Company

Service Coordinator

Mississauga, ON, Canada

$60,000 to $70,600 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $60,000 to $70,600 CAD / year
Job type: Full-time
Experience: Minimum 3 to 6 years of recent, relevant experience in service coordination, customer service, order management, or a related role
Posting language: English
Posted: Oct 29, 2026

Original job description

WHAT DO WE DO?

We create solutions for the people who keep our world flowing.

For over 80 years, John Brooks Company has been solving fluid handling challenges for customers in various industries/markets across Canada by providing a diverse selection of engineered products and innovative system designs, focusing on customized solutions consisting of filtration, pump, spray, and valve products.

THE ROLE

Reporting to the Service Operations Supervisor, the Service Coordinator manages pump repair, service, and parts orders from request to completion. This role prepares quotations, coordinates activities between customers, vendors, and internal teams, maintains CRM/ERP records, and ensures timely, accurate service delivery.

DUTIES & RESPONSIBILITIES

Manage repair, field service, and parts orders from initial request through completion
Prepare detailed quotations including labour, materials, parts, and scope of work
Review technical reports, drawings, and documentation to determine repair requirements
Evaluate repair versus replacement options and provide cost-effective recommendations
Coordinate communication between customers, sales teams, technicians, vendors, contractors, and internal departments
Schedule and coordinate service work, repairs, and third-party services to meet customer timelines
Monitor job progress and provide regular updates to stakeholders
Ensure required materials, parts, and resources are available before work begins
Create and maintain work orders, bills of material, part numbers, quotations, and job records within CRM/ERP systems
Track job status and ensure accuracy of all documentation, costing, and order information
Support invoicing and job closure activities in collaboration with the Accounting team
Serve as the primary point of contact for customer inquiries, concerns, and service updates
Build and maintain positive relationships with customers, suppliers, vendors, and contractors
Maintain compliance with company policies, procedures, and Health & Safety requirements
Provide administrative support, project updates, and assist with special projects and other duties as assigned

QUALIFICATIONS

Essential:

High school diploma or equivalent
Minimum 3 to 6 years of recent, relevant experience in service coordination, customer service, order management, or a related role
Advanced proficiency with Microsoft Office Suite
Experience using CRM and/or ERP systems
Strong problem-solving and troubleshooting abilities
Excellent verbal and written communication skills
Strong interpersonal and relationship-building skills
Ability to interpret technical reports, drawings, and repair documentation
Experience preparing accurate quotations and managing order processes
Strong organizational, multitasking, and prioritization skills
High attention to detail and accuracy
Customer-focused with the ability to manage multiple projects and deadlines in a fast-paced environment

Desirable:

Post-secondary education in Business, Engineering Technology, Supply Chain, or a related field.
Experience in industrial, mechanical, pump, rotating equipment, or service-related environments.
Knowledge of repair, maintenance, or field service operations.
Experience creating bills of materials and managing inventory-related processes.
Understanding of job costing, pricing, and repair versus replacement analysis.
Familiarity with technical products, equipment repairs, and service workflows

WORK ENVIRONMENT

Fast-paced environment in a dynamic competitive industry
Daily customer and inter-departmental/branch communication via telephone calls, faxes, emails, and virtual meetings
Exposure to deadlines, multiple demands and priorities, multi-tasking, and interruptions

At John Brooks Company, our People First value is at the heart of everything we do. As a Canadian founded and owned company with more than 200 employees across the country, we are committed to creating opportunities for our team members to learn, grow, and advance their careers. We value entrepreneurial thinking, initiative, collaboration, and innovation, and we encourage employees to bring forward new ideas and take ownership of their development. As we continue to grow, we remain proud to support internal mobility and provide opportunities for employees to build rewarding careers within the organization.

WHAT’S IN IT FOR YOU?

Competitive remuneration including base salary ($60,000-$70,600)
Competitive vacation
Paid personal day program
Generous benefits package that includes coverage for things like medical, dental, paramedical, and vision
Company Group RRSP with employer matching
Annual health & wellness subsidy

FUN FACTS

The average employee tenure is 9 years
We enjoy celebrating achievements by means of formal service awards, employee achievement awards, and milestone birthdays
We regularly host social events and gatherings to foster togetherness and fun

We are committed to providing equal opportunities for persons with disabilities. Accommodations are available at all stages of the recruitment process, at the candidate’s request.

We use automated tools, including artificial intelligence, to help review applications efficiently. Human decision makers remain responsible for all hiring decisions

Apply About employer

More about this job

Responsibilities

The Service Coordinator manages the end-to-end process for pump repairs, service requests, and parts orders, including preparing quotations and scheduling work. They act as the primary point of contact for customers and internal teams to ensure accurate documentation and timely service delivery.

Requirements

Candidates must have a high school diploma and 3 to 6 years of relevant experience in service coordination or order management. Proficiency in Microsoft Office and experience with CRM/ERP systems are essential, along with strong organizational and communication skills.

Skills

Service coordination
Customer service
Order management
Quotation preparation
CRM systems
ERP systems
Problem-solving
Troubleshooting
Technical documentation interpretation
Communication
Relationship building
Multitasking
Attention to detail
Job costing
Inventory management
Project coordination

Benefits

Medical insurance
Dental insurance
Paramedical insurance
Vision insurance
Company group RRSP with employer matching
Annual health and wellness subsidy
Paid personal day program
Competitive vacation

Visa sponsorship

Not detected in the job text

Keywords

Service Coordinator
Pump repair
Fluid handling
CRM
ERP
Quotations
Work orders
Bills of material
Job costing
Technical reports
Field service
Supply chain
Engineering technology
Mechanical
Rotating equipment
Inventory management
Microsoft Office
Customer relations
Project management
Health and safety

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