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Added 20 hours ago
TS
Director of Sales - HVAC (British Columbia)
TalentSphere Staffing Solutions
Vancouver, BC
- Full-time
We are seeking a Director of Sales to support their growth in BC. This individual would oversee BC overall as a region.
Added 2 days ago
Spray Equipment Repair
Sherwin-Williams
Cambridge, ON
Support the sales efforts at a Sherwin-Williams paint store, servicing wholesale and retail customers.
Added 2 days ago
JB
Service Coordinator
John Brooks Company
Mississauga, ON
- $60,000 to $70,600 CAD / year
- Full-time
…focusing on customized solutions consisting of filtration, pump, spray, and valve…
Added 2 days ago
JB
Service Coordinator
John Brooks
Mississauga, ON
- $60,000 to $70,600 CAD / year
- Full-time
…focusing on customized solutions consisting of filtration, pump, spray, and valve…
Added 3 days ago
GL
Heating Air Conditioning Service Technician
Go Lime Inc.
Ajax, ON
- Full-time
…supports homeowners and businesses with heating, cooling, heat pump, boilers, water heating and filtration, plumbing, electrical, solar, battery storage, and EV charging systems. Its…
Added 4 days ago
CE
Branch Manager (Pump and Power)
Cooper Equipment Rentals Limited
Edmonton, AB
- Full-time
Minimum of 6 years of experience in a similar role (preferably in construction equipment rentals, utilities, pump and power equipment rentals or sales, or a closely related field), plus at…
Added 4 days ago
NI
HVAC Sales Manager-Western Canada
Navien, Inc.
Canada
- Full-time
The ideal candidate for this position must be familiar with the HVAC industry. This individual will need to implement sales plans to ensure the achievement of agreed objectives and sales…
Added 5 days ago
JB
Application Specialist I
John Brooks
Laval, QC
- Full-time
The Application Specialist I provides technical and sales support to customers by preparing quotations, processing orders, recommending products, and resolving customer inquiries. Working…
Added 5 days ago
JB
Application Specialist I
John Brooks Company
Remote, Canada
- Remote
The Application Specialist I provides technical and sales support to customers by preparing quotations, processing orders, recommending products, and resolving customer inquiries. Working…
Added 5 days ago
TS
Regional Sales Manager – HVAC
TalentSphere Staffing Solutions
Vancouver, BC
- Full-time
We are seeking a Regional Sales Manager to support their growth in BC. This individual would oversee BC overall as a region.
Added 5 days ago
PR
Technical Sales Representative
Pacific Rim Engineered Products (1987) Ltd.
Surrey, BC
- Full-time
This full-time, on-site Technical Sales Representative role is based in Surrey, BC. The Technical Sales Representative will actively prospect and engage new and existing customers, identify…
Added 5 days ago
IR
Blower Mechanic
Ingersoll Rand
Acheson, AB
- Full-time
Fraserwoods is Western Canada’s Premier PD Blower Sales, Service & Warranty Repair Facility.
Added 8 days ago
M
Senior Product Manager, Energy Flexibility
Mysa
Canada
- Full-time
You'll also be a regular part of our utility sales conversations. When a utility's technical team wants to understand exactly how we control a dual-fuel heat pump during a peak event, or…
Added 8 days ago
SW
Engineering Manager – Mechanical Systems & Product Development
Summit Water Group
Cambridge, ON
- Full-time
Lead and mentor a small team responsible for equipment design, technical drawings, specifications and engineering support.
Added 9 days ago
BD
Specialist, Environment
Burgundy Diamond Mines
Yellowknife, NT
- Full-time
…Canada’s Northwest Territories, right through to retail diamond sales, creates unquestionable diamond origin and traceability.</p><p>Founded in Perth, Western Australia, Burgundy…
Added 9 days ago
BD
Specialist, Environment
Burgundy Diamond Mines
Yellowknife, NT
- Full-time
…Canada’s Northwest Territories, right through to retail diamond sales, creates unquestionable diamond origin and…
Added 10 days ago
JB
Mechanical Designer
John Brooks Company
Remote, Canada
- Remote
The Mechanical Designer is responsible for designing pump sets, base assemblies, and related systems based on customer requirements provided by the Sales team. This role prepares technical…
Added 10 days ago
JB
Mechanical Designer
John Brooks
Mississauga, ON
- Full-time
The Mechanical Designer is responsible for designing pump sets, base assemblies, and related systems based on customer requirements provided by the Sales team. This role prepares technical…
Added 10 days ago
PT
Vice President of Engineering
ProFound Talent Inc.
AB · Edmonton, AB
- Full-time
Ensure engineering standards, technical documentation, and product validation processes support regulatory compliance, quality, and long-term product reliability.
Added 11 days ago
PR
Technical Sales Representative
Pacific Rim Engineered Products (1987) Ltd.
Surrey, BC
- Full-time
This full-time, on-site Technical Sales Representative role is based in Surrey, BC. The Technical Sales Representative will actively prospect and engage new and existing customers, identify…
Added 11 days ago
V|
Project Engineer (Water & Wastewater)
Veolia | North America
Oakville, ON
- Full-time
Execute and coordinate the design of orders for the ZeeWeed ITR teams, and support Sales and Commercial Engineering with the design of UF membrane replacement opportunities.
Added 11 days ago
V|
Project Engineer (Water & Wastewater)
Veolia | Water Tech
Oakville, ON
- Full-time
Execute and coordinate the design of orders for the ZeeWeed ITR teams, and support Sales and Commercial Engineering with the design of UF membrane replacement opportunities.
Added 11 days ago
RP
Senior Pump Application Engineer
Rotech Pumps & Systems
Mississauga, ON
- Full-time
Rotech Pumps is an industrial pump manufacturer with operations in Toronto and Houston. We design and supply centrifugal pumps used across municipal, industrial, and process applications.…
Added 12 days ago
KC
Area Sales Manager - Water & Wastewater - Ontario
KSB Company
Mississauga, ON
- Full-time
This role is a new position to support our growing team. As an Area Sales Manager you will support the company’s five-year growth strategy within Ontario’s water and wastewater market. You…
Added 18 days ago
PO
Nongsa Project, Batam
PT ODG Indonesia
Clarington, ON
- Volunteer
We are looking fo an experienced Sales Coordinator to coordinate sales operations, support business development activities, monitor sales performance, and ensure the sales team achieves…

John Brooks Company

Service Coordinator

Mississauga, ON, Canada

$60,000 to $70,600 CAD / year · Full-time

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Job details

Pay: $60,000 to $70,600 CAD / year
Job type: Full-time
Experience: Minimum 3 to 6 years of recent, relevant experience in service coordination, customer service, order management, or a related role
Posting language: English
Posted: Oct 29, 2026

Original job description

WHAT DO WE DO?

We create solutions for the people who keep our world flowing.

For over 80 years, John Brooks Company has been solving fluid handling challenges for customers in various industries/markets across Canada by providing a diverse selection of engineered products and innovative system designs, focusing on customized solutions consisting of filtration, pump, spray, and valve products.

THE ROLE

Reporting to the Service Operations Supervisor, the Service Coordinator manages pump repair, service, and parts orders from request to completion. This role prepares quotations, coordinates activities between customers, vendors, and internal teams, maintains CRM/ERP records, and ensures timely, accurate service delivery.

DUTIES & RESPONSIBILITIES

Manage repair, field service, and parts orders from initial request through completion
Prepare detailed quotations including labour, materials, parts, and scope of work
Review technical reports, drawings, and documentation to determine repair requirements
Evaluate repair versus replacement options and provide cost-effective recommendations
Coordinate communication between customers, sales teams, technicians, vendors, contractors, and internal departments
Schedule and coordinate service work, repairs, and third-party services to meet customer timelines
Monitor job progress and provide regular updates to stakeholders
Ensure required materials, parts, and resources are available before work begins
Create and maintain work orders, bills of material, part numbers, quotations, and job records within CRM/ERP systems
Track job status and ensure accuracy of all documentation, costing, and order information
Support invoicing and job closure activities in collaboration with the Accounting team
Serve as the primary point of contact for customer inquiries, concerns, and service updates
Build and maintain positive relationships with customers, suppliers, vendors, and contractors
Maintain compliance with company policies, procedures, and Health & Safety requirements
Provide administrative support, project updates, and assist with special projects and other duties as assigned

QUALIFICATIONS

Essential:

High school diploma or equivalent
Minimum 3 to 6 years of recent, relevant experience in service coordination, customer service, order management, or a related role
Advanced proficiency with Microsoft Office Suite
Experience using CRM and/or ERP systems
Strong problem-solving and troubleshooting abilities
Excellent verbal and written communication skills
Strong interpersonal and relationship-building skills
Ability to interpret technical reports, drawings, and repair documentation
Experience preparing accurate quotations and managing order processes
Strong organizational, multitasking, and prioritization skills
High attention to detail and accuracy
Customer-focused with the ability to manage multiple projects and deadlines in a fast-paced environment

Desirable:

Post-secondary education in Business, Engineering Technology, Supply Chain, or a related field.
Experience in industrial, mechanical, pump, rotating equipment, or service-related environments.
Knowledge of repair, maintenance, or field service operations.
Experience creating bills of materials and managing inventory-related processes.
Understanding of job costing, pricing, and repair versus replacement analysis.
Familiarity with technical products, equipment repairs, and service workflows

WORK ENVIRONMENT

Fast-paced environment in a dynamic competitive industry
Daily customer and inter-departmental/branch communication via telephone calls, faxes, emails, and virtual meetings
Exposure to deadlines, multiple demands and priorities, multi-tasking, and interruptions

At John Brooks Company, our People First value is at the heart of everything we do. As a Canadian founded and owned company with more than 200 employees across the country, we are committed to creating opportunities for our team members to learn, grow, and advance their careers. We value entrepreneurial thinking, initiative, collaboration, and innovation, and we encourage employees to bring forward new ideas and take ownership of their development. As we continue to grow, we remain proud to support internal mobility and provide opportunities for employees to build rewarding careers within the organization.

WHAT’S IN IT FOR YOU?

Competitive remuneration including base salary ($60,000-$70,600)
Competitive vacation
Paid personal day program
Generous benefits package that includes coverage for things like medical, dental, paramedical, and vision
Company Group RRSP with employer matching
Annual health & wellness subsidy

FUN FACTS

The average employee tenure is 9 years
We enjoy celebrating achievements by means of formal service awards, employee achievement awards, and milestone birthdays
We regularly host social events and gatherings to foster togetherness and fun

We are committed to providing equal opportunities for persons with disabilities. Accommodations are available at all stages of the recruitment process, at the candidate’s request.

We use automated tools, including artificial intelligence, to help review applications efficiently. Human decision makers remain responsible for all hiring decisions

Apply About employer

More about this job

Responsibilities

The Service Coordinator manages the end-to-end process for pump repairs, service requests, and parts orders, including preparing quotations and scheduling work. They act as the primary point of contact for customers and internal teams to ensure accurate documentation and timely service delivery.

Requirements

Candidates must have a high school diploma and 3 to 6 years of relevant experience in service coordination or order management. Proficiency in Microsoft Office and experience with CRM/ERP systems are essential, along with strong organizational and communication skills.

Skills

Service coordination
Customer service
Order management
Quotation preparation
CRM systems
ERP systems
Problem-solving
Troubleshooting
Technical documentation interpretation
Communication
Relationship building
Multitasking
Attention to detail
Job costing
Inventory management
Project coordination

Benefits

Medical insurance
Dental insurance
Paramedical insurance
Vision insurance
Company group RRSP with employer matching
Annual health and wellness subsidy
Paid personal day program
Competitive vacation

Visa sponsorship

Not detected in the job text

Keywords

Service Coordinator
Pump repair
Fluid handling
CRM
ERP
Quotations
Work orders
Bills of material
Job costing
Technical reports
Field service
Supply chain
Engineering technology
Mechanical
Rotating equipment
Inventory management
Microsoft Office
Customer relations
Project management
Health and safety

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