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Added 2 mins ago
M
Corporate Strategy Analyst
MUFG
Toronto, ON
- Full-time
Serve as the business coordinator for global system implementations and enhancements.
Added 17 mins ago
Co-op Assistant Coordinator, Cost Controls
Aecon
Toronto, ON
Added 32 mins ago
CH
Trnctn Mgmt Coordinator
CBRE HV
Toronto, ON
- Full-time
About the Role: As a CBRE Transaction Management Coordinator, you will support the real estate transaction management team and be responsible for client listings and voucher processing for…
Added 48 mins ago
CC
Administrative & Order Processing Coordinator
Consult2Bond Canada
Milton, ON
- Full-time
We are seeking an organized and proactive Administrative & Order Processing Coordinator to support our daily operations and help deliver a reliable customer experience. This role connects…
Added 48 mins ago
M
Corporate Strategy Analyst
MUFG
Toronto, ON
- Full-time
Serve as the business coordinator for global system implementations and enhancements.
Added 48 mins ago
MC
Facilities Coordination Project Manager
MatchBox Consulting Group
Surrey, BC
- Contract
MatchBox Consulting Group is seeking a Facilities Management Coordinator to support one of British Columbia's largest utility providers at its Trades Training Centre in Surrey.
Added 48 mins ago
MC
Project Coordinator (Budget & Forecasting)
MatchBox Consulting Group
New Westminster, BC
- Contract
MatchBox is urgently seeking a Project Coordinator (Budget and Forecasting) for a 17-month contract role at our New Westminster, BC based client. This is a hybrid role 2 days on site and 3…
Added 1 hour ago
C
Consultant, IT Quality Assurance
CIBC
Toronto, ON
- Full-time
…client needs are met with the highest quality. As a Senior Test Coordinator, you’ll be a team lead on CIBC’s Technology team, assigning and overseeing the execution of test cases and…
Added 1 hour ago
C
Business Coordinator for Vice Chair
CIBC
Toronto, ON
- Full-time
…Executive Assistant, Senior Assistant, Chief of Staff, Event Coordinator, or in a similar role supporting a senior executive in a public-facing…
Added 1 hour ago
Team Coordinator Customer Service (Living Benefits)
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Montreal, QC · Regina, SK
…to announce an exciting opportunity for the role of a Team Coordinator to support our Living Benefits side of the…
Added 1 hour ago
R
Credit Coordinator
Roofmart
Brampton, ON · Roofmart Brampton Office
- Full-time
…help us grow our business. In the specialized role of Credit Coordinator, you will be a valuable and key member of our Roofmart…
Added 1 hour ago
NC
Account Coordinator, Commercial SME
NFP Corp
Calgary, AB · Edmonton, AB · Langley (District), BC · Newmarket, ON · Ottawa, ON · Toronto, ON · Windsor, ON · Langley, BC
- Full-time
Added 1 hour ago
SE
Time Capture Coordinator
SMS Equipment Inc.
Acheson, AB
- Full-time
SMS Equipment is looking for a detail-oriented Time Capture Coordinator to support Payroll Operations through the accurate processing, validation, and auditing of employee time records.…
Added 1 hour ago
A
Représentant (e) du support à la production / Representative Production Support
ADP
Montreal, QC
- Part-time
Added 2 hours ago
JB
Service Coordinator
John Brooks Company
Mississauga, ON
- $60,000 to $70,600 CAD / year
- Full-time
Reporting to the Service Operations Supervisor, the Service Coordinator manages pump repair, service, and parts orders from request to completion. This role prepares quotations, coordinates…
Added 2 hours ago
JB
Service Coordinator
John Brooks
Mississauga, ON
- $60,000 to $70,600 CAD / year
- Full-time
Reporting to the Service Operations Supervisor, the Service Coordinator manages pump repair, service, and parts orders from request to completion. This role prepares quotations, coordinates…
Added 2 hours ago
Radio Traffic Coordinator- 6 Month Contract
Rogers Communications
Vancouver, BC
The Traffic Coordinator is a key member of the Revenue Operations team at Rogers Sports & Media. They support radio sales by ensuring all ads are scheduled and delivered as ordered. The…
Added 3 hours ago
M
Business Project Manager
Maarut
Levis, QC
- Contract
▸ PCO, coordinator or Scrum Master profile presented as
Added 4 hours ago
PH
Social Worker
Provincial Health Services Authority
Surrey, BC
- Full-time
The Social Worker reports operationally to the Manager or the Patient Care Coordinator and for discipline/practice reports to the BCMHSUS Practice Consultant Social Work/Professional…
Added 10 hours ago
GS
Construction Project Administrative Coordinator
Gallaher Signature Living
Windsor, ON
- Full-time
…communication between project managers, subcontractors, vendors, and accounting…
Added 15 hours ago
TC
Payroll Coordinator
TJX Canada – Winners, Marshalls, HomeSense
Mississauga, ON
- $52,230 to $73,122 CAD / year
- Full-time
We’re looking for a Payroll Coordinator to ensure accurate and timely payroll processing for Home Office, Store and Distribution Services Associates across the business. In this role,…
Added 17 hours ago
TH
Office Manager & People Operations Coordinator (Cranbrook, BC)
The Headhunters Recruitment
Cranbrook, BC
- Full-time
We're looking for an Office Manager & People Operations Coordinator to join a well-established and highly respected professional services firm in the financial sector, based in Cranbrook,…
Added 17 hours ago
eOne (1064652)
Lionsgate
Toronto, ON
Lionsgate Canada is actively seeking a Coordinator, Accounts Receivable to join the Accounts Receivable team. Reporting to the Accounts Receivable Manager, this role is responsible for…
Added 17 hours ago
C
Transaction Management Coordinator
CBRE
Toronto, ON
- Full-time
As a CBRE Transaction Management Coordinator, you will support the real estate transaction management team and be responsible for client listings and voucher processing for a single office.
Added 18 hours ago
LI
Warranty Coordinator (18 Month Contract)
Leavitt Industrial Group
Langley (District), BC · Langley, BC
- Contract
Leavitt Industrial Group is looking for an organized Warranty Coordinator to join our team in Langley, British Columbia. As the Warranty Coordinator you will coordinate and manage…

John Brooks

Service Coordinator

Mississauga, ON, Canada

$60,000 to $70,600 CAD / year · Full-time

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Job details

Pay: $60,000 to $70,600 CAD / year
Job type: Full-time
Apply by: Apr 27, 2027
Experience: Minimum 3 to 6 years of recent, relevant experience in service coordination, customer service, order management, or a related role
Posting language: English
Posted: Oct 27, 2026

Original job description

WHAT DO WE DO?

We create solutions for the people who keep our world flowing.

For over 80 years, John Brooks Company has been solving fluid handling challenges for customers in various industries/markets across Canada by providing a diverse selection of engineered products and innovative system designs, focusing on customized solutions consisting of filtration, pump, spray, and valve products.

THE ROLE

Reporting to the Service Operations Supervisor, the Service Coordinator manages pump repair, service, and parts orders from request to completion. This role prepares quotations, coordinates activities between customers, vendors, and internal teams, maintains CRM/ERP records, and ensures timely, accurate service delivery.

Duties & Responsibilities

Manage repair, field service, and parts orders from initial request through completion
Prepare detailed quotations including labour, materials, parts, and scope of work
Review technical reports, drawings, and documentation to determine repair requirements
Evaluate repair versus replacement options and provide cost-effective recommendations
Coordinate communication between customers, sales teams, technicians, vendors, contractors, and internal departments
Schedule and coordinate service work, repairs, and third-party services to meet customer timelines
Monitor job progress and provide regular updates to stakeholders
Ensure required materials, parts, and resources are available before work begins
Create and maintain work orders, bills of material, part numbers, quotations, and job records within CRM/ERP systems
Track job status and ensure accuracy of all documentation, costing, and order information
Support invoicing and job closure activities in collaboration with the Accounting team
Serve as the primary point of contact for customer inquiries, concerns, and service updates
Build and maintain positive relationships with customers, suppliers, vendors, and contractors
Maintain compliance with company policies, procedures, and Health & Safety requirements
Provide administrative support, project updates, and assist with special projects and other duties as assigned

Requirements

QUALIFICATIONS

Essential:

High school diploma or equivalent
Minimum 3 to 6 years of recent, relevant experience in service coordination, customer service, order management, or a related role
Advanced proficiency with Microsoft Office Suite
Experience using CRM and/or ERP systems
Strong problem-solving and troubleshooting abilities
Excellent verbal and written communication skills
Strong interpersonal and relationship-building skills
Ability to interpret technical reports, drawings, and repair documentation
Experience preparing accurate quotations and managing order processes
Strong organizational, multitasking, and prioritization skills
High attention to detail and accuracy
Customer-focused with the ability to manage multiple projects and deadlines in a fast-paced environment

Desirable:

Post-secondary education in Business, Engineering Technology, Supply Chain, or a related field
Experience in industrial, mechanical, pump, rotating equipment, or service-related environments
Knowledge of repair, maintenance, or field service operations
Experience creating bills of materials and managing inventory-related processes
Understanding of job costing, pricing, and repair versus replacement analysis
Familiarity with technical products, equipment repairs, and service workflows

WORK ENVIRONMENT

Fast-paced environment in a dynamic competitive industry
Daily customer and inter-departmental/branch communication via telephone calls, faxes, emails, and virtual meetings
Exposure to deadlines, multiple demands and priorities, multi-tasking, and interruptions

At John Brooks Company, our People First value is at the heart of everything we do. As a Canadian founded and owned company with more than 200 employees across the country, we are committed to creating opportunities for our team members to learn, grow, and advance their careers. We value entrepreneurial thinking, initiative, collaboration, and innovation, and we encourage employees to bring forward new ideas and take ownership of their development. As we continue to grow, we remain proud to support internal mobility and provide opportunities for employees to build rewarding careers within the organization.

Benefits

WHAT'S IN IT FOR YOU?

Competitive remuneration including base salary ($60,000-$70,600)
Competitive vacation
Paid personal day program
Generous benefits package that includes coverage for things like medical, dental, paramedical, and vision
Company Group RRSP with employer matching
Annual health & wellness subsidy

FUN FACTS

The average employee tenure is 9 years
We enjoy celebrating achievements by means of formal service awards, employee achievement awards, and milestone birthdays
We regularly host social events and gatherings to foster togetherness and fun

We are committed to providing equal opportunities for persons with disabilities. Accommodations are available at all stages of the recruitment process, at the candidate's request.

We use automated tools, including artificial intelligence, to help review applications efficiently. Human decision makers remain responsible for all hiring decisions

Apply About employer

More about this job

Responsibilities

Manage pump repair, field service, and parts orders from initial request through completion, including preparing quotations, coordinating schedules and resources, and tracking job progress. Maintain accurate CRM/ERP records and documentation, support invoicing and job closure, and serve as the primary contact for customer service updates and inquiries.

Requirements

Requires a high school diploma or equivalent and 3–6 years of relevant experience in service coordination, customer service, order management, or a related role. Candidates should have advanced Microsoft Office skills, CRM/ERP experience, strong communication and organizational abilities, and the capacity to interpret technical documentation and prepare accurate quotations.

Skills

Service Coordination
Customer Service
Order Management
Quotation Preparation
CRM/ERP Systems
Microsoft Office
Technical Documentation Interpretation
Problem-Solving
Troubleshooting
Communication
Relationship Building
Scheduling
Job Costing
Inventory Management
Organization
Multitasking

Benefits

Competitive Salary
Paid Vacation
Paid Personal Days
Medical Coverage
Dental Coverage
Paramedical Coverage
Vision Coverage
Group RRSP With Employer Matching
Annual Health And Wellness Subsidy

Visa sponsorship

Not detected in the job text

Keywords

Pump Repair
Field Service
Parts Orders
Service Coordination
Quotations
Labour And Materials Costing
Repair Versus Replacement Analysis
CRM
ERP
Microsoft Office Suite
Work Orders
Bills Of Material
Part Numbers
Job Records
Job Costing
Inventory Management
Technical Reports
Technical Drawings
Repair Documentation
Service Scheduling
Vendor Coordination
Customer Communication
Invoicing
Health And Safety
Filtration
Pumps
Spray Products
Valves
Rotating Equipment

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