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Added 1 min ago
M
Quality Coordinator
Mainroad
Cranbrook, BC
- Full-time
…self-motivated individual to join our quality team as a Quality Coordinator. This is a full-time, salaried position located in Cranbrook, B.C., and reports directly to the Corporate Quality…
Added 16 mins ago
FE
Sales & Marketing Coordinator
Frind Estate Winery
West Kelowna, BC
- $31,250 to $34,375 CAD / year
- Part-time
We are seeking a part-time Sales & Marketing Coordinator that supports the Outside Sales Team and the National Sales Director with graphic design, sales collateral, portal updates,…
Added 30 mins ago
PH
Operations Coordinator, Advancing Health
Providence Healthcare
Vancouver, BC
- Temporary
…Advancing Health Outcomes at St. Paul's Hospital is looking for an Operations Coordinator to help create a welcoming, organized, efficient, and collaborative workplace where researchers,…
Added 46 mins ago
BI
Head Office Administrative Coordinator
Bento Inc.
Richmond Hill, ON
- $50,000 to $55,000 CAD / year
- Full-time
We are looking for a personable and self-motivated Head Office Administrative Coordinator to support our Richmond Hill Head Office. As a member of the People Operations team, you will play…
Added 46 mins ago
TP
Field Service Coordinator
Total Power Limited
Calgary, AB
- Full-time
…Dispatcher must maintain an accurate inventory and supervise internal transfers and work orders. They will have to ensure that technicians are assigned to day-to-day tasks and coordinate…
Added 1 hour ago
Fuel Coordinator
B2GOLD
NU
…offloading across Winter Ice Road (WIR), Sealift, and site operations; Monitor inventory levels, perform counts, and support fuel replenishment planning and…
Added 1 hour ago
QA/QC and Turnover Lead (Prince George)
IREN
Prince George, BC
Live-Site Interface: Coordinate inspection, testing, and energization readiness with site operations and the LOTO Coordinator so construction never compromises operating infrastructure.
Added 1 hour ago
Construction General Foreman - Electrical (Prince George)
IREN
Prince George, BC
…proceeds; coordinate isolations and energizations with the LOTO Coordinator and site…
Added 1 hour ago
AR
Sales & Events Coordinator
Algonquin Resort
Banff, AB
- Full-time
Lead internal coordination with hotel departments to ensure all event details are executed as contracted.
Added 1 hour ago
RS
Logistics Coordinator
Ryder Supply Chain Solutions
Sherwood Park, AB
- Full-time
The Logistics Coordinator I is responsible for maintaining and balancing the inbound/ outbound process of the Warehouse Management System (WMS) to insure daily production needs are met,…
Added 2 hours ago
Finance Operations Associate
Alberta Municipalities
Edmonton, AB
The Finance Operations Associate serves as a central point of coordination across multiple streams of work, including budgeting, audit activities, board and committee reporting, policy…
Added 2 hours ago
TRAFFIC OPERATIONS COORDINATOR
Harvard Media Inc.
Regina, SK · Saskatoon, SK
We’re looking for a Traffic Operations Coordinator to support the day-to-day workflows within our Traffic Department. In this role, you’ll help manage contract entry, advertiser setup,…
Added 2 hours ago
RE
Executive Assistant
Rockford Engineering
Regina, SK
- Full-time
Coordinate internal and external meetings, including scheduling, meeting logistics, agendas and materials.
Added 2 hours ago
ER
Sr. Sales Coordinator
Empire Roofing
Georgetown, ON
- Full-time
At Empire Roofing Corporation, we take pride in quality, safety, and doing things the right way. With operations across Canada and the U.S., our success is built on teamwork,…
Added 2 hours ago
Zone Supervisor - Facility Services Operations
University of Windsor
Canada
…services in all buildings under the scope of Facility Services Operations which includes planning and coordination of work assignments, supporting staff and maintaining a high standard of…
Added 3 hours ago
OT
Analyst, Business Planning, Corporate Affairs
Ontario Teachers' Pension Plan
Toronto, ON
- Full-time
The role will work closely with the Billing Coordinator / legal invoice operations function, Corporate Affairs lawyers and business partners, Finance, Technology, P&C, external counsel, and…
Added 3 hours ago
SL
Director of Sales (inside sales)
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
- Full-time
…campaigns. The incumbent will build and maintain relationships with internal and external partners who can aid in sales…
Added 3 hours ago
Sr Client Support Consultant
The Canada Life Assurance Company
Winnipeg, MB
Partner with portfolio managers, compliance, legal, operations, and other internal stakeholders to gather information, resolve inquiries, and deliver client solutions
Added 3 hours ago
Project Coordinator
WF Group Inc.
Kitchener, ON
The Project Coordinator provides comprehensive operational and administrative support to the company’s office and project teams. This role coordinates day-to-day business processes,…
Added 3 hours ago
Social Media Coordinator
Northland Properties
Vancouver, BC
When content is required, pulling trends and ideas for execution of campaigns and shoots, planning shoots from beginning to end with Operations teams, and working with the strategy provided.
Added 3 hours ago
UO
Administration Coordinator
University of Alberta
Edmonton, AB
- Part-time
This competition is open to all applicants; however, internal applicants will be given priority consideration based on minimum qualifications, or a combination of experience, skills, and…
Added 4 hours ago
SS
Production Scheduler and Logistics Coordinator
Samuel, Son & Co.
Cambridge, ON
- Full-time
Coordinate production schedules and inbound and outbound shipment activities to support customer delivery requirements and efficient facility operations.
Added 4 hours ago
HG
Project Coordinator
Hypertec Group
Montreal, QC
- Full-time
Hypertec is seeking a Project Coordinator to join our Sales Operations team in Montreal. If you are motivated, collaborative, and aligned with our values, we would love to hear from you.
Added 4 hours ago
JI
Freight Coordinator
J.D. Irving, Limited
Saint John, NB
- Full-time
Reporting to the Senior Manager, Logistics at the Sawmills Division Head Office, the Freight Coordinator will play a key role in supporting the movement of products across our sawmill…
Added 4 hours ago
CE
Proposals and Bids Coordinator
Carmichael Engineering Ltd.
Calgary, AB · Edmonton, AB · Richmond, BC · Halifax, NS · Mississauga, ON · Ottawa, ON · Montreal, QC
- Full-time
The Proposals and Bids Coordinator plays a key role in supporting and managing the proposal and bidding process for projects across all Carmichael Engineering branches. This hybrid position…

John Brooks

Service Coordinator

Mississauga, ON, Canada

$60,000 to $70,600 CAD / year · Full-time

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Job details

Pay: $60,000 to $70,600 CAD / year
Job type: Full-time
Apply by: Apr 27, 2027
Experience: Minimum 3 to 6 years of recent, relevant experience in service coordination, customer service, order management, or a related role
Posting language: English
Posted: Oct 27, 2026

Original job description

WHAT DO WE DO?

We create solutions for the people who keep our world flowing.

For over 80 years, John Brooks Company has been solving fluid handling challenges for customers in various industries/markets across Canada by providing a diverse selection of engineered products and innovative system designs, focusing on customized solutions consisting of filtration, pump, spray, and valve products.

THE ROLE

Reporting to the Service Operations Supervisor, the Service Coordinator manages pump repair, service, and parts orders from request to completion. This role prepares quotations, coordinates activities between customers, vendors, and internal teams, maintains CRM/ERP records, and ensures timely, accurate service delivery.

Duties & Responsibilities

Manage repair, field service, and parts orders from initial request through completion
Prepare detailed quotations including labour, materials, parts, and scope of work
Review technical reports, drawings, and documentation to determine repair requirements
Evaluate repair versus replacement options and provide cost-effective recommendations
Coordinate communication between customers, sales teams, technicians, vendors, contractors, and internal departments
Schedule and coordinate service work, repairs, and third-party services to meet customer timelines
Monitor job progress and provide regular updates to stakeholders
Ensure required materials, parts, and resources are available before work begins
Create and maintain work orders, bills of material, part numbers, quotations, and job records within CRM/ERP systems
Track job status and ensure accuracy of all documentation, costing, and order information
Support invoicing and job closure activities in collaboration with the Accounting team
Serve as the primary point of contact for customer inquiries, concerns, and service updates
Build and maintain positive relationships with customers, suppliers, vendors, and contractors
Maintain compliance with company policies, procedures, and Health & Safety requirements
Provide administrative support, project updates, and assist with special projects and other duties as assigned

Requirements

QUALIFICATIONS

Essential:

High school diploma or equivalent
Minimum 3 to 6 years of recent, relevant experience in service coordination, customer service, order management, or a related role
Advanced proficiency with Microsoft Office Suite
Experience using CRM and/or ERP systems
Strong problem-solving and troubleshooting abilities
Excellent verbal and written communication skills
Strong interpersonal and relationship-building skills
Ability to interpret technical reports, drawings, and repair documentation
Experience preparing accurate quotations and managing order processes
Strong organizational, multitasking, and prioritization skills
High attention to detail and accuracy
Customer-focused with the ability to manage multiple projects and deadlines in a fast-paced environment

Desirable:

Post-secondary education in Business, Engineering Technology, Supply Chain, or a related field
Experience in industrial, mechanical, pump, rotating equipment, or service-related environments
Knowledge of repair, maintenance, or field service operations
Experience creating bills of materials and managing inventory-related processes
Understanding of job costing, pricing, and repair versus replacement analysis
Familiarity with technical products, equipment repairs, and service workflows

WORK ENVIRONMENT

Fast-paced environment in a dynamic competitive industry
Daily customer and inter-departmental/branch communication via telephone calls, faxes, emails, and virtual meetings
Exposure to deadlines, multiple demands and priorities, multi-tasking, and interruptions

At John Brooks Company, our People First value is at the heart of everything we do. As a Canadian founded and owned company with more than 200 employees across the country, we are committed to creating opportunities for our team members to learn, grow, and advance their careers. We value entrepreneurial thinking, initiative, collaboration, and innovation, and we encourage employees to bring forward new ideas and take ownership of their development. As we continue to grow, we remain proud to support internal mobility and provide opportunities for employees to build rewarding careers within the organization.

Benefits

WHAT'S IN IT FOR YOU?

Competitive remuneration including base salary ($60,000-$70,600)
Competitive vacation
Paid personal day program
Generous benefits package that includes coverage for things like medical, dental, paramedical, and vision
Company Group RRSP with employer matching
Annual health & wellness subsidy

FUN FACTS

The average employee tenure is 9 years
We enjoy celebrating achievements by means of formal service awards, employee achievement awards, and milestone birthdays
We regularly host social events and gatherings to foster togetherness and fun

We are committed to providing equal opportunities for persons with disabilities. Accommodations are available at all stages of the recruitment process, at the candidate's request.

We use automated tools, including artificial intelligence, to help review applications efficiently. Human decision makers remain responsible for all hiring decisions

Apply About employer

More about this job

Responsibilities

Manage pump repair, field service, and parts orders from initial request through completion, including preparing quotations, coordinating schedules and resources, and tracking job progress. Maintain accurate CRM/ERP records and documentation, support invoicing and job closure, and serve as the primary contact for customer service updates and inquiries.

Requirements

Requires a high school diploma or equivalent and 3–6 years of relevant experience in service coordination, customer service, order management, or a related role. Candidates should have advanced Microsoft Office skills, CRM/ERP experience, strong communication and organizational abilities, and the capacity to interpret technical documentation and prepare accurate quotations.

Skills

Service Coordination
Customer Service
Order Management
Quotation Preparation
CRM/ERP Systems
Microsoft Office
Technical Documentation Interpretation
Problem-Solving
Troubleshooting
Communication
Relationship Building
Scheduling
Job Costing
Inventory Management
Organization
Multitasking

Benefits

Competitive Salary
Paid Vacation
Paid Personal Days
Medical Coverage
Dental Coverage
Paramedical Coverage
Vision Coverage
Group RRSP With Employer Matching
Annual Health And Wellness Subsidy

Visa sponsorship

Not detected in the job text

Keywords

Pump Repair
Field Service
Parts Orders
Service Coordination
Quotations
Labour And Materials Costing
Repair Versus Replacement Analysis
CRM
ERP
Microsoft Office Suite
Work Orders
Bills Of Material
Part Numbers
Job Records
Job Costing
Inventory Management
Technical Reports
Technical Drawings
Repair Documentation
Service Scheduling
Vendor Coordination
Customer Communication
Invoicing
Health And Safety
Filtration
Pumps
Spray Products
Valves
Rotating Equipment

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