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Added 10 mins ago
TS
Kettle Coordinator Asst (Full Time)
The Salvation Army Canada and Bermuda Territory
Edmonton, AB · St. Albert, AB
- Full-time
Kettle Coordinator II position is a short-term contract position. The incumbent is responsible for oversight of several Christmas Kettle locations in a given geographical zone area. Zone…
Added 40 mins ago
W
Sales Coordinator
Wajax
ON · Mississauga, ON
- Full-time
…sales hand-off to product delivery. Creation and maintenance of customer delivery reports; delivering reports to customers on a regular basis. Ensures all sales orders meet and/or exceed…
Added 40 mins ago
VC
Food Service Worker - Casual/On-Call
Vancouver Coastal Health
North Vancouver, BC
- $25.82 CAD / hour
- Other
…patients, residents, families, visitors and staff. Reporting to the Coordinator and/or the Manager, Food Services, and with work direction from the Food Service Supervisor, and/or the Cook,…
Added 40 mins ago
VC
Food Service Supervisor - Casual/On-Call
Vancouver Coastal Health
Richmond, BC
- $34.81 CAD / hour
- Other
…residents, families, visitors and staff. Reporting to the Manager/Coordinator, Food Services, the Food Service Supervisor ensures diet orders are compliant and meet the provisions for…
Added 40 mins ago
DM
Intake Coordinator (6-Month Contract)
Disability Management Institute
Surrey, BC · Barrie, ON
- Full-time
The Intake Coordinator works collaboratively with DMI Administration Team members to provide administrative support to the DMI Early Intervention, Disability Claims, Occupational Claims,…
Added 40 mins ago
FB
Seasonal Client Services Coordinator
Farm Business Consultants
Winnipeg, MB
- Other
Client Services Coordinator delivers exceptional customer service while serving as a key liaison between FBC and its Members. This role is responsible for managing Member inquiries,…
Added 40 mins ago
D
Operations Supervisor - Event Facilities Services
Dexterra
Halifax, NS
- Full-time
You will play a key role in ensuring cleaning services are delivered safely, efficiently, and consistently while maintaining high standards across guest-facing and operational areas. You…
Added 54 mins ago
T
Operations Analyst III
TD
Mississauga, ON
- Full-time
Act as conduit/coordinator/facilitator bringing in appropriate partners/expertise on key initiatives
Added 54 mins ago
M
Pharmacy Coordinator (18 Month Contract)
McKesson
Calgary, AB
- Full-time
…healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of…
Added 54 mins ago
MI
Information Technology Project Coordinator
Micronetbd Inc
Toronto, ON
- Full-time
…specializing in tailored solutions for small and midsize financial services companies. The team has over a decade of experience delivering customized Salesforce implementations,…
Added 54 mins ago
D
Operations Supervisor - Event Facilities Services
Dexterra
Halifax, NS
- Full-time
You will play a key role in ensuring cleaning services are delivered safely, efficiently, and consistently while maintaining high standards across guest-facing and operational areas. You…
Added 54 mins ago
W
Sales Coordinator
Wajax
Mississauga, ON
- Full-time
…sales hand-off to product delivery. Creation and maintenance of customer delivery reports; delivering reports to customers on a regular basis. Ensures all sales orders meet and/or exceed…
Added 1 hour ago
MP
Clinic Coordinator
McAtee Psychology
Calgary, AB
- Full-time
…providing counselling, psychological assessment, and consultation services to children, teens, adults, couples, and families. Our approach is personalized, inclusive, and strength-based,…
Added 1 hour ago
Service Coordinator / Customer Service Representative
I M P Group International Inc.
Sydney, NS
Harding Medical is searching for a Service Coordinator / Customer Service Representative to join our Sydney team in Cape Breton, Nova Scotia . If you are organized and have a positive…
Added 1 hour ago
NS
Continuous Improvement Coordinator
Nova Scotia Power
Sydney, NS
- Full-time
We are currently looking for a Continuous Improvement (CI) Coordinator to join our Power Production team in a permanent position. Reporting to the Process & Compliance Lead, you will…
Added 1 hour ago
S
Quality Control Technician III
Seaspan
Victoria, BC
- Full-time
The NDE Technician works closely with the NDE Coordinator and Sr. NDE Technician and directly reports to the Welding QC Supervisor.
Added 1 hour ago
AI
Proposal Coordinator
Ainsworth Inc
Mississauga, ON
- Full-time
The Proposal Coordinator supports the Proposal Development team in the preparation, formatting, coordination, and submission of proposals and sales documents. Working closely with internal…
Added 1 hour ago
CH
Adminstrative Services Coordinator
CBRE HV
Toronto, ON · North York, Ontario
- Full-time
…detail help drive operational excellence. As an Administrative Services Coordinator, you'll be at the center of daily business activities, creating exceptional experiences for clients,…
Added 1 hour ago
DG
BDC Appointment Coordinator
Dilawri Group of Companies
Regina, SK
- Full-time
The BDC Appointment Coordinator is based in Regina, Saskatchewan and reports directly to the BDC Manager. This role is a key member of the Business Development Centre (BDC) team, providing…
Added 2 hours ago
VL
Patient Appointment Coordinator
Vision Loss Rehabilitation Canada
Remote, Canada
- Remote
Vision Loss Rehabilitation Canada is a unique health services organization that serves people who are blind or partially sighted across the country. Our certified specialists provide…
Added 2 hours ago
FS
FSU Event Ambassador - Woodstock Campus
Fanshawe Student Union
London, ON
- Part-time
The FSU Event Ambassador (Woodstock Campus location) will provide a high level of customer service and will be responsible for promoting FSU activities and services at all FSU events and…
Added 2 hours ago
VL
Patient Appointment Coordinator
Vision Loss Rehabilitation Canada
Sudbury, ON
- Full-time
Vision Loss Rehabilitation Canada is a unique health services organization that serves people who are blind or partially sighted across the country. Our certified specialists provide…
Added 2 hours ago
CC
Administrative & Order Processing Coordinator
Consult2Bond Canada
Milton, ON
- Full-time
We are seeking an organized and proactive Administrative & Order Processing Coordinator to support our daily operations and help deliver a reliable customer experience. This role connects…
Added 2 hours ago
MC
Facilities Coordination Project Manager
MatchBox Consulting Group
Surrey, BC
- Contract
MatchBox Consulting Group is seeking a Facilities Management Coordinator to support one of British Columbia's largest utility providers at its Trades Training Centre in Surrey.
Added 3 hours ago
MP
Clinic Coordinator (14 Month Maternity Leave Coverage)
McAtee Psychology
Calgary, AB
- Temporary
McAtee Psychology is a growing psychology practice providing counselling, assessment, and consultation services to children, teens, adults, couples, and families throughout Calgary. Our…

John Brooks

Service Coordinator

Mississauga, ON, Canada

$60,000 to $70,600 CAD / year · Full-time

Apply About employer

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Job details

Pay: $60,000 to $70,600 CAD / year
Job type: Full-time
Apply by: Apr 27, 2027
Experience: Minimum 3 to 6 years of recent, relevant experience in service coordination, customer service, order management, or a related role
Posting language: English
Posted: Oct 27, 2026

Original job description

WHAT DO WE DO?

We create solutions for the people who keep our world flowing.

For over 80 years, John Brooks Company has been solving fluid handling challenges for customers in various industries/markets across Canada by providing a diverse selection of engineered products and innovative system designs, focusing on customized solutions consisting of filtration, pump, spray, and valve products.

THE ROLE

Reporting to the Service Operations Supervisor, the Service Coordinator manages pump repair, service, and parts orders from request to completion. This role prepares quotations, coordinates activities between customers, vendors, and internal teams, maintains CRM/ERP records, and ensures timely, accurate service delivery.

Duties & Responsibilities

Manage repair, field service, and parts orders from initial request through completion
Prepare detailed quotations including labour, materials, parts, and scope of work
Review technical reports, drawings, and documentation to determine repair requirements
Evaluate repair versus replacement options and provide cost-effective recommendations
Coordinate communication between customers, sales teams, technicians, vendors, contractors, and internal departments
Schedule and coordinate service work, repairs, and third-party services to meet customer timelines
Monitor job progress and provide regular updates to stakeholders
Ensure required materials, parts, and resources are available before work begins
Create and maintain work orders, bills of material, part numbers, quotations, and job records within CRM/ERP systems
Track job status and ensure accuracy of all documentation, costing, and order information
Support invoicing and job closure activities in collaboration with the Accounting team
Serve as the primary point of contact for customer inquiries, concerns, and service updates
Build and maintain positive relationships with customers, suppliers, vendors, and contractors
Maintain compliance with company policies, procedures, and Health & Safety requirements
Provide administrative support, project updates, and assist with special projects and other duties as assigned

Requirements

QUALIFICATIONS

Essential:

High school diploma or equivalent
Minimum 3 to 6 years of recent, relevant experience in service coordination, customer service, order management, or a related role
Advanced proficiency with Microsoft Office Suite
Experience using CRM and/or ERP systems
Strong problem-solving and troubleshooting abilities
Excellent verbal and written communication skills
Strong interpersonal and relationship-building skills
Ability to interpret technical reports, drawings, and repair documentation
Experience preparing accurate quotations and managing order processes
Strong organizational, multitasking, and prioritization skills
High attention to detail and accuracy
Customer-focused with the ability to manage multiple projects and deadlines in a fast-paced environment

Desirable:

Post-secondary education in Business, Engineering Technology, Supply Chain, or a related field
Experience in industrial, mechanical, pump, rotating equipment, or service-related environments
Knowledge of repair, maintenance, or field service operations
Experience creating bills of materials and managing inventory-related processes
Understanding of job costing, pricing, and repair versus replacement analysis
Familiarity with technical products, equipment repairs, and service workflows

WORK ENVIRONMENT

Fast-paced environment in a dynamic competitive industry
Daily customer and inter-departmental/branch communication via telephone calls, faxes, emails, and virtual meetings
Exposure to deadlines, multiple demands and priorities, multi-tasking, and interruptions

At John Brooks Company, our People First value is at the heart of everything we do. As a Canadian founded and owned company with more than 200 employees across the country, we are committed to creating opportunities for our team members to learn, grow, and advance their careers. We value entrepreneurial thinking, initiative, collaboration, and innovation, and we encourage employees to bring forward new ideas and take ownership of their development. As we continue to grow, we remain proud to support internal mobility and provide opportunities for employees to build rewarding careers within the organization.

Benefits

WHAT'S IN IT FOR YOU?

Competitive remuneration including base salary ($60,000-$70,600)
Competitive vacation
Paid personal day program
Generous benefits package that includes coverage for things like medical, dental, paramedical, and vision
Company Group RRSP with employer matching
Annual health & wellness subsidy

FUN FACTS

The average employee tenure is 9 years
We enjoy celebrating achievements by means of formal service awards, employee achievement awards, and milestone birthdays
We regularly host social events and gatherings to foster togetherness and fun

We are committed to providing equal opportunities for persons with disabilities. Accommodations are available at all stages of the recruitment process, at the candidate's request.

We use automated tools, including artificial intelligence, to help review applications efficiently. Human decision makers remain responsible for all hiring decisions

Apply About employer

More about this job

Responsibilities

Manage pump repair, field service, and parts orders from initial request through completion, including preparing quotations, coordinating schedules and resources, and tracking job progress. Maintain accurate CRM/ERP records and documentation, support invoicing and job closure, and serve as the primary contact for customer service updates and inquiries.

Requirements

Requires a high school diploma or equivalent and 3–6 years of relevant experience in service coordination, customer service, order management, or a related role. Candidates should have advanced Microsoft Office skills, CRM/ERP experience, strong communication and organizational abilities, and the capacity to interpret technical documentation and prepare accurate quotations.

Skills

Service Coordination
Customer Service
Order Management
Quotation Preparation
CRM/ERP Systems
Microsoft Office
Technical Documentation Interpretation
Problem-Solving
Troubleshooting
Communication
Relationship Building
Scheduling
Job Costing
Inventory Management
Organization
Multitasking

Benefits

Competitive Salary
Paid Vacation
Paid Personal Days
Medical Coverage
Dental Coverage
Paramedical Coverage
Vision Coverage
Group RRSP With Employer Matching
Annual Health And Wellness Subsidy

Visa sponsorship

Not detected in the job text

Keywords

Pump Repair
Field Service
Parts Orders
Service Coordination
Quotations
Labour And Materials Costing
Repair Versus Replacement Analysis
CRM
ERP
Microsoft Office Suite
Work Orders
Bills Of Material
Part Numbers
Job Records
Job Costing
Inventory Management
Technical Reports
Technical Drawings
Repair Documentation
Service Scheduling
Vendor Coordination
Customer Communication
Invoicing
Health And Safety
Filtration
Pumps
Spray Products
Valves
Rotating Equipment

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