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Added 3 mins ago
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Archaeology Field Technician II
WSP
Mississauga, ON
- Full-time
Complete archaeological fieldwork under the supervision of an experienced Field Supervisor, including Stage 2 surveys (field walking and test pitting); Stage 3 site-specific assessments;…
Added 3 mins ago
GS
Case Manager / Case Worker Full Time- Mary's Place
Good Shepherd Centres
Hamilton, ON
- $24.89 CAD / hour
- Full-time
Design, implement, in consultation with supervisor, an interview schedule that will provide an evaluation of "quality of life" improvement of successful program participants
Added 3 mins ago
UO
Research Assistant/Technician 3
University of British Columbia
Vancouver, BC · UBCV | Michael Smith Laboratories (MSL)
- $4,845.17 to $5,713.66 CAD / month
- Full-time
· Performs plant work in growth chambers, greenhouses and field experiments (UBC Vancouver campus); this includes seed germination, plant care, performing crosses, cleaning and collecting…
Added 18 mins ago
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12 Month Contract Driver (Part-Time)
Cencora
Montreal, QC · CAN > QC > St. Laurent > Poirier
- Part-time
Added 18 mins ago
BC
Health, Safety & Environmental (HSE) Coordinator
Broccolini Construction Inc.
Toronto, ON
- Full-time
…of our teams across job sites. Working closely with the HSE Supervisor, you’ll play a key role in promoting a strong safety culture across our sites. You'll implement safety protocols,…
Added 18 mins ago
BC
MEP Project Manager
Broccolini Construction Inc.
ON · Ottawa, Ontario
- Full-time
The MEP Project Manager takes full ownership of the projects handed off by their supervisor, works autonomously, and acts as the client's main point of contact. The role carries authority…
Added 18 mins ago
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Quality Control Supervisor
Agropur
Notre-Dame-du-Bon-Conseil, QC
- Full-time
Agropur is seeking a Quality Control Supervisor to join its team in Notre-Dame-du-Bon-Conseil.
Added 18 mins ago
Fracturing Operator - Local
Calfrac Well Services
Medicine Hat, AB
The Fracturing Operator will be a member of the Field Operations, fracturing department responsible for preparing the well site for operation, mix and pump fluids during each stage of the…
Added 18 mins ago
Fracturing Operator - Local
Calfrac Well Services
Red Deer, AB
The Fracturing Operator will be a member of the Field Operations, fracturing department responsible for preparing the well site for operation, mix and pump fluids during each stage of the…
Added 18 mins ago
Fracturing Operator - Non-Local
Calfrac Well Services
Grande Prairie, AB
The Fracturing Operator will be a member of the Field Operations, fracturing department responsible for preparing the well site for operation, mix and pump fluids during each stage of the…
Added 18 mins ago
Fracturing Operator - Local
Calfrac Well Services
Grande Prairie, AB
The Fracturing Operator will be a member of the Field Operations, fracturing department responsible for preparing the well site for operation, mix and pump fluids during each stage of the…
Added 33 mins ago
Warehouse Supervisor
HelloFresh
Calgary, AB
Factor Canada is seeking a Warehouse Supervisor to join our team at our Distribution Centre. Reporting to the Sr. Manager Production, you will lead a team of warehouse associates and leads…
Added 33 mins ago
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Arborist Apprentice
SavATree
Surrey, BC
- Full-time
Reports To: Branch Manager, Operations Manager, GTC Supervisor, Crew Leaders.
Added 48 mins ago
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Truck and Coach Shop Technician
Wajax
Toronto, ON
- Full-time
Communicate equipment servicing needs as required with Branch Supervisor/Manager.
Added 48 mins ago
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Heavy Equipment Technician - Field
Wajax
NS · Dartmouth, NS
- Full-time
Communicate equipment servicing needs as required with Branch Supervisor/Manager.
Added 48 mins ago
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Operations Supervisor - Event Facilities Services
Dexterra
Halifax, NS
- Full-time
We are seeking an experienced Operations Supervisor – Event Facilities Services to lead frontline cleaning teams supporting a busy convention centre and/or arena environment. This role is…
Added 1 hour ago
Installation & Repair Supervisor
Execulink Telecom
Burgessville, ON
Added 1 hour ago
SO
Production Administrator
Saturn Oil + Gas Inc.
Drayton Valley, AB
- Full-time
…Carlyle, Stoughton, Drayton Valley or Calgary. Reporting to the Supervisor, Measurements & Volumetrics, the Production Administrator will analyze, design, and implement optimal production…
Added 1 hour ago
D
Operations Supervisor - Event Facilities Services
Dexterra
Halifax, NS
- Full-time
We are seeking an experienced Operations Supervisor – Event Facilities Services to lead frontline cleaning teams supporting a busy convention centre and/or arena environment. This role is…
Added 1 hour ago
JB
Warehouse Associate
John Brooks Company
Mississauga, ON
- Full-time
We are currently searching for a Warehouse Associate to work in our Meadowpine, Mississauga office! Under the supervision of our Warehouse Supervisor.
Added 1 hour ago
Sessional Lecturer - MIE1721S - Reliability
University of Toronto
Toronto, ON
Added 1 hour ago
SO
Production Administrator
Saturn Oil + Gas Inc.
Stoughton, SK
- Full-time
…Carlyle, Stoughton, Drayton Valley or Calgary. Reporting to the Supervisor, Measurements & Volumetrics, the Production Administrator will analyze, design, and implement optimal production…
Added 1 hour ago
SO
Production Administrator
Saturn Oil + Gas Inc.
Carlyle, SK
- Full-time
…Carlyle, Stoughton, Drayton Valley or Calgary. Reporting to the Supervisor, Measurements & Volumetrics, the Production Administrator will analyze, design, and implement optimal production…
Added 1 hour ago
SO
Production Administrator
Saturn Oil + Gas Inc.
Calgary, AB
- Full-time
…Carlyle, Stoughton, Drayton Valley or Calgary. Reporting to the Supervisor, Measurements & Volumetrics, the Production Administrator will analyze, design, and implement optimal production…
Added 1 hour ago
AP
Shift Engineer
Atlantic Power Services, LLC
Hearst, ON
- Full-time
Post-secondary diploma or degree in a technical field preferred

John Brooks

Service Coordinator

Mississauga, ON, Canada

$60,000 to $70,600 CAD / year · Full-time

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Job details

Pay: $60,000 to $70,600 CAD / year
Job type: Full-time
Apply by: Apr 27, 2027
Experience: Minimum 3 to 6 years of recent, relevant experience in service coordination, customer service, order management, or a related role
Posting language: English
Posted: Oct 27, 2026

Original job description

WHAT DO WE DO?

We create solutions for the people who keep our world flowing.

For over 80 years, John Brooks Company has been solving fluid handling challenges for customers in various industries/markets across Canada by providing a diverse selection of engineered products and innovative system designs, focusing on customized solutions consisting of filtration, pump, spray, and valve products.

THE ROLE

Reporting to the Service Operations Supervisor, the Service Coordinator manages pump repair, service, and parts orders from request to completion. This role prepares quotations, coordinates activities between customers, vendors, and internal teams, maintains CRM/ERP records, and ensures timely, accurate service delivery.

Duties & Responsibilities

Manage repair, field service, and parts orders from initial request through completion
Prepare detailed quotations including labour, materials, parts, and scope of work
Review technical reports, drawings, and documentation to determine repair requirements
Evaluate repair versus replacement options and provide cost-effective recommendations
Coordinate communication between customers, sales teams, technicians, vendors, contractors, and internal departments
Schedule and coordinate service work, repairs, and third-party services to meet customer timelines
Monitor job progress and provide regular updates to stakeholders
Ensure required materials, parts, and resources are available before work begins
Create and maintain work orders, bills of material, part numbers, quotations, and job records within CRM/ERP systems
Track job status and ensure accuracy of all documentation, costing, and order information
Support invoicing and job closure activities in collaboration with the Accounting team
Serve as the primary point of contact for customer inquiries, concerns, and service updates
Build and maintain positive relationships with customers, suppliers, vendors, and contractors
Maintain compliance with company policies, procedures, and Health & Safety requirements
Provide administrative support, project updates, and assist with special projects and other duties as assigned

Requirements

QUALIFICATIONS

Essential:

High school diploma or equivalent
Minimum 3 to 6 years of recent, relevant experience in service coordination, customer service, order management, or a related role
Advanced proficiency with Microsoft Office Suite
Experience using CRM and/or ERP systems
Strong problem-solving and troubleshooting abilities
Excellent verbal and written communication skills
Strong interpersonal and relationship-building skills
Ability to interpret technical reports, drawings, and repair documentation
Experience preparing accurate quotations and managing order processes
Strong organizational, multitasking, and prioritization skills
High attention to detail and accuracy
Customer-focused with the ability to manage multiple projects and deadlines in a fast-paced environment

Desirable:

Post-secondary education in Business, Engineering Technology, Supply Chain, or a related field
Experience in industrial, mechanical, pump, rotating equipment, or service-related environments
Knowledge of repair, maintenance, or field service operations
Experience creating bills of materials and managing inventory-related processes
Understanding of job costing, pricing, and repair versus replacement analysis
Familiarity with technical products, equipment repairs, and service workflows

WORK ENVIRONMENT

Fast-paced environment in a dynamic competitive industry
Daily customer and inter-departmental/branch communication via telephone calls, faxes, emails, and virtual meetings
Exposure to deadlines, multiple demands and priorities, multi-tasking, and interruptions

At John Brooks Company, our People First value is at the heart of everything we do. As a Canadian founded and owned company with more than 200 employees across the country, we are committed to creating opportunities for our team members to learn, grow, and advance their careers. We value entrepreneurial thinking, initiative, collaboration, and innovation, and we encourage employees to bring forward new ideas and take ownership of their development. As we continue to grow, we remain proud to support internal mobility and provide opportunities for employees to build rewarding careers within the organization.

Benefits

WHAT'S IN IT FOR YOU?

Competitive remuneration including base salary ($60,000-$70,600)
Competitive vacation
Paid personal day program
Generous benefits package that includes coverage for things like medical, dental, paramedical, and vision
Company Group RRSP with employer matching
Annual health & wellness subsidy

FUN FACTS

The average employee tenure is 9 years
We enjoy celebrating achievements by means of formal service awards, employee achievement awards, and milestone birthdays
We regularly host social events and gatherings to foster togetherness and fun

We are committed to providing equal opportunities for persons with disabilities. Accommodations are available at all stages of the recruitment process, at the candidate's request.

We use automated tools, including artificial intelligence, to help review applications efficiently. Human decision makers remain responsible for all hiring decisions

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More about this job

Responsibilities

Manage pump repair, field service, and parts orders from initial request through completion, including preparing quotations, coordinating schedules and resources, and tracking job progress. Maintain accurate CRM/ERP records and documentation, support invoicing and job closure, and serve as the primary contact for customer service updates and inquiries.

Requirements

Requires a high school diploma or equivalent and 3–6 years of relevant experience in service coordination, customer service, order management, or a related role. Candidates should have advanced Microsoft Office skills, CRM/ERP experience, strong communication and organizational abilities, and the capacity to interpret technical documentation and prepare accurate quotations.

Skills

Service Coordination
Customer Service
Order Management
Quotation Preparation
CRM/ERP Systems
Microsoft Office
Technical Documentation Interpretation
Problem-Solving
Troubleshooting
Communication
Relationship Building
Scheduling
Job Costing
Inventory Management
Organization
Multitasking

Benefits

Competitive Salary
Paid Vacation
Paid Personal Days
Medical Coverage
Dental Coverage
Paramedical Coverage
Vision Coverage
Group RRSP With Employer Matching
Annual Health And Wellness Subsidy

Visa sponsorship

Not detected in the job text

Keywords

Pump Repair
Field Service
Parts Orders
Service Coordination
Quotations
Labour And Materials Costing
Repair Versus Replacement Analysis
CRM
ERP
Microsoft Office Suite
Work Orders
Bills Of Material
Part Numbers
Job Records
Job Costing
Inventory Management
Technical Reports
Technical Drawings
Repair Documentation
Service Scheduling
Vendor Coordination
Customer Communication
Invoicing
Health And Safety
Filtration
Pumps
Spray Products
Valves
Rotating Equipment

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