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Added 13 mins ago
CH
Transaction Management Coordinator
CBRE HV
Toronto, ON
- Full-time
As a CBRE Transaction Management Coordinator, you will support the real estate transaction management team and be responsible for client listings and voucher processing for a single office.
Added 28 mins ago
FM
Arts and Culture Programmer - 075-2026
Fort McKay First Nation
Fort Mckay 174, AB
- Full-time
Make referrals as necessary in consultation with the Program Coordinator
Added 28 mins ago
HR Advisor
ALS
North Vancouver, BC · CAN - BC - North Vancouver
When you join us, you’ll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future.
Added 28 mins ago
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Clinical Research Coordinator
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Knowledge of Microsoft Office (Word, Excel, Power Point and Outlook),
Added 28 mins ago
SM
Manager of Human Resources and Administration
SeedMaster Manufacturing Ltd.
Emerald Park, SK
- Full-time
The Manager of Human Resources and Administration is responsible for the effective delivery of SeedMaster’s day-to-day HR services and supervision of the HR Coordinator and office…
Added 58 mins ago
I
Container Asset and Recovery Coordinator
Intelcom
Mississauga, ON
- Full-time
With more than 100 sorting stations and operations across three continents, Intelcom | Dragonfly is Canada’s leader in last-mile logistics. Our vision is clear: to deliver fast, accurate,…
Added 58 mins ago
Talent Coordinator
Dentons
Edmonton, AB
The Talent Coordinator, a member of the National Talent team, is located in the Edmonton office. The Talent Coordinator provides effective client service and delivery to all Dentons…
Added 58 mins ago
VL
Patient Appointment Coordinator
Vision Loss Rehabilitation Canada
Remote, Canada
- Remote
Established as part of the Prevention of Blindness program in partnership with the Eye Physicians and Surgeons of Ontario, the Vision Loss Rehabilitation Canada Eye Van is a fully equipped,…
Added 1 hour ago
Concierge - Casual
Optima Living
AB · Red Deer County, AB
Supports the Community Relations Coordinator in scheduling and providing tours of the community as applicable.
Added 1 hour ago
Fleet Maintenance - Fleet Maintenance Coordinator
The Erb Group
Vaudreuil-Dorion, QC
…distribution of temperature-controlled perishable goods across Canada and the U.S. Erb Group is a family-owned business and has been in the industry for over 65 years. Its head office is…
Added 1 hour ago
SE
Sr Operations Advisor
Suncor Energy
Calgary, AB
- Full-time
Benefits: utilize an employee assistance program and comprehensive company-paid health, dental, and vision benefits for you and your family to support your mental, physical, and financial…
Added 1 hour ago
VL
Patient Appointment Coordinator
Vision Loss Rehabilitation Canada
Sudbury, ON
- Full-time
Established as part of the Prevention of Blindness program in partnership with the Eye Physicians and Surgeons of Ontario, the Vision Loss Rehabilitation Canada Eye Van is a fully equipped,…
Added 1 hour ago
TI
Coordinator II-Safety
TEAM, Inc.
AB · Edmonton, AB
- Full-time
The Safety Coordinator is responsible for evaluating safety conditions across field and regional operations through evaluations, monitoring activities, and direct communication with…
Added 1 hour ago
BU
Marker-Grader MATH 1P60 Winter D3-1
Brock University
St. Catharines, ON · Main Campus (Employees)
- Part-time
Applicants must have a minimum of second-year complete in a Mathematics or Statistics program and achieved an “A” standing in at least 4 credits in Mathematics and/or Statistics.
Added 1 hour ago
BU
Associate Director, Marketing and Business Development, Ancillary Services
Brock University
St. Catharines, ON · Main Campus (Employees)
- Full-time
Provide comprehensive leadership to direct reports including a Social Media & Digital Content Coordinator and Graphic Designer.
Added 1 hour ago
MI
Branch Operations Coordinator
Medline Industries, LP
Ottawa, ON
- Full-time
Employee Assistance Program (EAP) Resources supporting mental, physical, family and financial well-being
Added 1 hour ago
VE
Project Coordinator
Victor Energy
Nisku, AB
- Full-time
As our team grows and projects are beginning to take off, we are seeking a Project Coordinator to join our team. The Project Coordinator will be responsible for supporting the Project…
Added 1 hour ago
MR
Project Coordinator (Civil Construction)
Maple Reinders
Mississauga, ON
- $70,000 to $90,000 CAD / year
- Full-time
Maple Reinders Constructors is currently looking for an experienced Project Coordinator to join our Civil Division at our Mississauga, Ontario head office to assist of exciting water and…
Added 1 hour ago
Program Administrator (Education)
Wilfrid Laurier University
Brantford, ON
We currently have an opportunity for you to join the Laurier community as a Program Administrator (Education) in the Faculty of Education’s Dean’s Office. As a team member in the Dean’s…
Added 2 hours ago
W
Quality Systems Coordinator
Winpak
Winnipeg, MB
- Full-time
Winpak is seeking a Quality Systems Coordinator to join our Quality & Food Safety team based in Winnipeg to support the effective implementation, maintenance, and continual improvement of…
Added 2 hours ago
A
Représentant (e) du support à la production / Representative Production Support
ADP
Montreal, QC
- Part-time
Bonne capacité à utiliser le matériel de bureau et bonne connaissance de la suite Microsoft Office et d’Adobe.
Added 2 hours ago
Y
Health & Safety Advisor
YORK1
Concord, ON
- Full-time
- Contract
Participate in the ongoing support and training of divisional groups, development of the Safety program, and internal and external audits
Added 2 hours ago
MR
Project Coordinator (Civil Construction)
Maple Reinders
Mississauga, ON
- $70,000 to $90,000 CAD / year
- Full-time
Maple Reinders Constructors is currently looking for an experienced Project Coordinator to join our Civil Division at our Mississauga, Ontario head office to assist of exciting water and…
Added 2 hours ago
VE
Project Coordinator
Victor Energy
Nisku, AB
- Full-time
As our team grows and projects are beginning to take off, we are seeking a Project Coordinator to join our team. The Project Coordinator will be responsible for supporting the Project…
Added 2 hours ago
NC
Instructional Design Support
NAV CANADA
Ottawa, ON
- Full-time
Edits and ensures relevancy and quality control for a variety of learning materials (synchronous, asynchronous, computer/tablet-based, and/or in-person training) for program and project…

John Brooks

Service Coordinator

Mississauga, ON, Canada

$60,000 to $70,600 CAD / year · Full-time

Apply About employer

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Job details

Pay: $60,000 to $70,600 CAD / year
Job type: Full-time
Apply by: Apr 27, 2027
Experience: Minimum 3 to 6 years of recent, relevant experience in service coordination, customer service, order management, or a related role
Posting language: English
Posted: Oct 27, 2026

Original job description

WHAT DO WE DO?

We create solutions for the people who keep our world flowing.

For over 80 years, John Brooks Company has been solving fluid handling challenges for customers in various industries/markets across Canada by providing a diverse selection of engineered products and innovative system designs, focusing on customized solutions consisting of filtration, pump, spray, and valve products.

THE ROLE

Reporting to the Service Operations Supervisor, the Service Coordinator manages pump repair, service, and parts orders from request to completion. This role prepares quotations, coordinates activities between customers, vendors, and internal teams, maintains CRM/ERP records, and ensures timely, accurate service delivery.

Duties & Responsibilities

Manage repair, field service, and parts orders from initial request through completion
Prepare detailed quotations including labour, materials, parts, and scope of work
Review technical reports, drawings, and documentation to determine repair requirements
Evaluate repair versus replacement options and provide cost-effective recommendations
Coordinate communication between customers, sales teams, technicians, vendors, contractors, and internal departments
Schedule and coordinate service work, repairs, and third-party services to meet customer timelines
Monitor job progress and provide regular updates to stakeholders
Ensure required materials, parts, and resources are available before work begins
Create and maintain work orders, bills of material, part numbers, quotations, and job records within CRM/ERP systems
Track job status and ensure accuracy of all documentation, costing, and order information
Support invoicing and job closure activities in collaboration with the Accounting team
Serve as the primary point of contact for customer inquiries, concerns, and service updates
Build and maintain positive relationships with customers, suppliers, vendors, and contractors
Maintain compliance with company policies, procedures, and Health & Safety requirements
Provide administrative support, project updates, and assist with special projects and other duties as assigned

Requirements

QUALIFICATIONS

Essential:

High school diploma or equivalent
Minimum 3 to 6 years of recent, relevant experience in service coordination, customer service, order management, or a related role
Advanced proficiency with Microsoft Office Suite
Experience using CRM and/or ERP systems
Strong problem-solving and troubleshooting abilities
Excellent verbal and written communication skills
Strong interpersonal and relationship-building skills
Ability to interpret technical reports, drawings, and repair documentation
Experience preparing accurate quotations and managing order processes
Strong organizational, multitasking, and prioritization skills
High attention to detail and accuracy
Customer-focused with the ability to manage multiple projects and deadlines in a fast-paced environment

Desirable:

Post-secondary education in Business, Engineering Technology, Supply Chain, or a related field
Experience in industrial, mechanical, pump, rotating equipment, or service-related environments
Knowledge of repair, maintenance, or field service operations
Experience creating bills of materials and managing inventory-related processes
Understanding of job costing, pricing, and repair versus replacement analysis
Familiarity with technical products, equipment repairs, and service workflows

WORK ENVIRONMENT

Fast-paced environment in a dynamic competitive industry
Daily customer and inter-departmental/branch communication via telephone calls, faxes, emails, and virtual meetings
Exposure to deadlines, multiple demands and priorities, multi-tasking, and interruptions

At John Brooks Company, our People First value is at the heart of everything we do. As a Canadian founded and owned company with more than 200 employees across the country, we are committed to creating opportunities for our team members to learn, grow, and advance their careers. We value entrepreneurial thinking, initiative, collaboration, and innovation, and we encourage employees to bring forward new ideas and take ownership of their development. As we continue to grow, we remain proud to support internal mobility and provide opportunities for employees to build rewarding careers within the organization.

Benefits

WHAT'S IN IT FOR YOU?

Competitive remuneration including base salary ($60,000-$70,600)
Competitive vacation
Paid personal day program
Generous benefits package that includes coverage for things like medical, dental, paramedical, and vision
Company Group RRSP with employer matching
Annual health & wellness subsidy

FUN FACTS

The average employee tenure is 9 years
We enjoy celebrating achievements by means of formal service awards, employee achievement awards, and milestone birthdays
We regularly host social events and gatherings to foster togetherness and fun

We are committed to providing equal opportunities for persons with disabilities. Accommodations are available at all stages of the recruitment process, at the candidate's request.

We use automated tools, including artificial intelligence, to help review applications efficiently. Human decision makers remain responsible for all hiring decisions

Apply About employer

More about this job

Responsibilities

Manage pump repair, field service, and parts orders from initial request through completion, including preparing quotations, coordinating schedules and resources, and tracking job progress. Maintain accurate CRM/ERP records and documentation, support invoicing and job closure, and serve as the primary contact for customer service updates and inquiries.

Requirements

Requires a high school diploma or equivalent and 3–6 years of relevant experience in service coordination, customer service, order management, or a related role. Candidates should have advanced Microsoft Office skills, CRM/ERP experience, strong communication and organizational abilities, and the capacity to interpret technical documentation and prepare accurate quotations.

Skills

Service Coordination
Customer Service
Order Management
Quotation Preparation
CRM/ERP Systems
Microsoft Office
Technical Documentation Interpretation
Problem-Solving
Troubleshooting
Communication
Relationship Building
Scheduling
Job Costing
Inventory Management
Organization
Multitasking

Benefits

Competitive Salary
Paid Vacation
Paid Personal Days
Medical Coverage
Dental Coverage
Paramedical Coverage
Vision Coverage
Group RRSP With Employer Matching
Annual Health And Wellness Subsidy

Visa sponsorship

Not detected in the job text

Keywords

Pump Repair
Field Service
Parts Orders
Service Coordination
Quotations
Labour And Materials Costing
Repair Versus Replacement Analysis
CRM
ERP
Microsoft Office Suite
Work Orders
Bills Of Material
Part Numbers
Job Records
Job Costing
Inventory Management
Technical Reports
Technical Drawings
Repair Documentation
Service Scheduling
Vendor Coordination
Customer Communication
Invoicing
Health And Safety
Filtration
Pumps
Spray Products
Valves
Rotating Equipment

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