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Added 13 mins ago
DE
Supply Chain Coordinator
DV8 Energy Inc
Calgary, AB
- Full-time
Supply Chain Coordinator with 2+ years of experience supporting procurement, inventory coordination, and operational logistics within fast-paced environments, including the energy sector at…
Added 13 mins ago
MP
Clinic Coordinator
McAtee Psychology
Calgary, AB
- Full-time
Coordinating daily clinic operations, managing inventory and clinical resources, and maintaining staff records.
Added 28 mins ago
DG
Operations Supervisor - Event Facilities Services
Dexterra Group
Halifax, NS
- Full-time
…operational areas. You will work closely with the Event Services Coordinator, Site Director, and venue operations teams to ensure the facility remains clean, safe, and…
Added 28 mins ago
MC
Yard & Expediting Coordinator
Matrix Camps, Logistics and Aviation
Yellowknife, NT
- $70,000 to $85,000 CAD / year
- Full-time
MATRIX is looking for an experienced Yard & Expediting Coordinator who is team-oriented, motivated, safety-minded, and detail-focused. This role will play a key part at our Yellowknife shop…
Added 44 mins ago
SA
Operational Finance and Administrative Development Coordinator
Search and Rescue Volunteer Association of Canada (SARVAC)
Paradise, NL
- Full-time
This position plays an important role in developing, integrating, and maintaining the financial and administrative processes that support HWF emergency operations across Canada.
Added 44 mins ago
TT
Operations Coordinator
Trimac Transportation
Winnipeg, MB
- Full-time
The Sr Coordinator, Branch Operations is responsible for continually supporting Searcy Trucking’s safety management system, which is the foundation of the company’s safety culture. The role…
Added 44 mins ago
SF
COORDONNATEUR(TRICE) DES OPÉRATIONS, GESTION DES COMMANDES // OPERATIONS COORDINATOR, ORDER MANAGEMENT
SharkNinja France
Montreal, QC
- Full-time
Le coordonnateur ou la coordonnatrice des opérations gère l’ensemble du cycle des commandes pour les comptes de détaillants qui lui sont attribués (Walmart, Amazon, Costco, Best Buy,…
Added 44 mins ago
JI
Customer Success Coordinator
Jumbo Interactive
Calgary, AB
- Full-time
The Customer Success Coordinator supports the successful delivery of lottery campaigns from planning through completion. Working closely with Lottery Delivery, Project Management,…
Added 59 mins ago
SA
Academic and Operations Associate
Southpointe Academy
Tsawwassen, BC
- Full-time
The Academic & Operations Associate serves as a key front-line operational role supporting the daily function of the new campus. This position is responsible for maintaining a welcoming,…
Added 59 mins ago
M
Quality Coordinator
Mainroad
Cranbrook, BC
- Full-time
…self-motivated individual to join our quality team as a Quality Coordinator. This is a full-time, salaried position located in Cranbrook, B.C., and reports directly to the Corporate Quality…
Added 1 hour ago
FE
Sales & Marketing Coordinator
Frind Estate Winery
West Kelowna, BC
- $31,250 to $34,375 CAD / year
- Part-time
We are seeking a part-time Sales & Marketing Coordinator that supports the Outside Sales Team and the National Sales Director with graphic design, sales collateral, portal updates,…
Added 1 hour ago
PH
Operations Coordinator, Advancing Health
Providence Healthcare
Vancouver, BC
- Temporary
…Advancing Health Outcomes at St. Paul's Hospital is looking for an Operations Coordinator to help create a welcoming, organized, efficient, and collaborative workplace where researchers,…
Added 1 hour ago
BI
Head Office Administrative Coordinator
Bento Inc.
Richmond Hill, ON
- $50,000 to $55,000 CAD / year
- Full-time
…Special consideration will be given to applicants with previous experience working as a; Office Coordinator, Administrative Assistant, Office Administrator, Receptionist, Executive…
Added 1 hour ago
TP
Field Service Coordinator
Total Power Limited
Calgary, AB
- Full-time
Work closely with the sales department to deliver a great Customer experience
Added 2 hours ago
Fuel Coordinator
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NU
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Added 2 hours ago
QA/QC and Turnover Lead (Prince George)
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Added 2 hours ago
Construction General Foreman - Electrical (Prince George)
IREN
Prince George, BC
…proceeds; coordinate isolations and energizations with the LOTO Coordinator and site…
Added 2 hours ago
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Sales & Events Coordinator
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- Full-time
Support and/or lead BEO meetings to align operations with client expectations.
Added 2 hours ago
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Logistics Coordinator
Ryder Supply Chain Solutions
Sherwood Park, AB
- Full-time
The Logistics Coordinator I is responsible for maintaining and balancing the inbound/ outbound process of the Warehouse Management System (WMS) to insure daily production needs are met,…
Added 2 hours ago
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Maintenance Coordinator, (IEM ALC MtnCrd1 0.80), Agecare, Elmira
AgeCare
Elmira, ON · AgeCare Elmira
- Full-time
The Maintenance Coordinator is responsible for performing a variety of maintenance duties related to electrical, heating, mechanical, plumbing systems and building equipment.
Added 3 hours ago
MC
Yard & Expediting Coordinator
Matrix Camps and Logistics
Yellowknife, NT
- $70,000 to $85,000 CAD / year
- Full-time
MATRIX is looking for an experienced Yard & Expediting Coordinator who is team-oriented, motivated, safety-minded, and detail-focused. This role will play a key part at our Yellowknife shop…
Added 3 hours ago
FH
Coordinator, Housekeeping Services
Fraser Health
Burnaby, BC
- Full-time
The Coordinator, Housekeeping Services, is responsible for the day-to-day operations of housekeeping services and staff within designated site. Participates in program and service delivery,…
Added 3 hours ago
S
Senior Project Coordinator
SGS
Burnaby, BC
- Full-time
…final project reports, to our clients within Metallurgical Operations are produced as a consistent and quality…
Added 3 hours ago
Director of Care LPN - Temp(FT)
Optima Living
Sherwood Park, AB
…journeys, Optima Living was created to provide a more home-like experience in seniors housing and care. What began as a personal mission has grown into one of Western Canada’s leading…
Added 3 hours ago
Maintenance Manager
Optima Living
Edmonton, AB
…journeys, Optima Living was created to provide a more home-like experience in seniors housing and care. What began as a personal mission has grown into one of Western Canada’s leading…

John Brooks

Service Coordinator

Mississauga, ON, Canada

$60,000 to $70,600 CAD / year · Full-time

Apply About employer

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Job details

Pay: $60,000 to $70,600 CAD / year
Job type: Full-time
Apply by: Apr 27, 2027
Experience: Minimum 3 to 6 years of recent, relevant experience in service coordination, customer service, order management, or a related role
Posting language: English
Posted: Oct 27, 2026

Original job description

WHAT DO WE DO?

We create solutions for the people who keep our world flowing.

For over 80 years, John Brooks Company has been solving fluid handling challenges for customers in various industries/markets across Canada by providing a diverse selection of engineered products and innovative system designs, focusing on customized solutions consisting of filtration, pump, spray, and valve products.

THE ROLE

Reporting to the Service Operations Supervisor, the Service Coordinator manages pump repair, service, and parts orders from request to completion. This role prepares quotations, coordinates activities between customers, vendors, and internal teams, maintains CRM/ERP records, and ensures timely, accurate service delivery.

Duties & Responsibilities

Manage repair, field service, and parts orders from initial request through completion
Prepare detailed quotations including labour, materials, parts, and scope of work
Review technical reports, drawings, and documentation to determine repair requirements
Evaluate repair versus replacement options and provide cost-effective recommendations
Coordinate communication between customers, sales teams, technicians, vendors, contractors, and internal departments
Schedule and coordinate service work, repairs, and third-party services to meet customer timelines
Monitor job progress and provide regular updates to stakeholders
Ensure required materials, parts, and resources are available before work begins
Create and maintain work orders, bills of material, part numbers, quotations, and job records within CRM/ERP systems
Track job status and ensure accuracy of all documentation, costing, and order information
Support invoicing and job closure activities in collaboration with the Accounting team
Serve as the primary point of contact for customer inquiries, concerns, and service updates
Build and maintain positive relationships with customers, suppliers, vendors, and contractors
Maintain compliance with company policies, procedures, and Health & Safety requirements
Provide administrative support, project updates, and assist with special projects and other duties as assigned

Requirements

QUALIFICATIONS

Essential:

High school diploma or equivalent
Minimum 3 to 6 years of recent, relevant experience in service coordination, customer service, order management, or a related role
Advanced proficiency with Microsoft Office Suite
Experience using CRM and/or ERP systems
Strong problem-solving and troubleshooting abilities
Excellent verbal and written communication skills
Strong interpersonal and relationship-building skills
Ability to interpret technical reports, drawings, and repair documentation
Experience preparing accurate quotations and managing order processes
Strong organizational, multitasking, and prioritization skills
High attention to detail and accuracy
Customer-focused with the ability to manage multiple projects and deadlines in a fast-paced environment

Desirable:

Post-secondary education in Business, Engineering Technology, Supply Chain, or a related field
Experience in industrial, mechanical, pump, rotating equipment, or service-related environments
Knowledge of repair, maintenance, or field service operations
Experience creating bills of materials and managing inventory-related processes
Understanding of job costing, pricing, and repair versus replacement analysis
Familiarity with technical products, equipment repairs, and service workflows

WORK ENVIRONMENT

Fast-paced environment in a dynamic competitive industry
Daily customer and inter-departmental/branch communication via telephone calls, faxes, emails, and virtual meetings
Exposure to deadlines, multiple demands and priorities, multi-tasking, and interruptions

At John Brooks Company, our People First value is at the heart of everything we do. As a Canadian founded and owned company with more than 200 employees across the country, we are committed to creating opportunities for our team members to learn, grow, and advance their careers. We value entrepreneurial thinking, initiative, collaboration, and innovation, and we encourage employees to bring forward new ideas and take ownership of their development. As we continue to grow, we remain proud to support internal mobility and provide opportunities for employees to build rewarding careers within the organization.

Benefits

WHAT'S IN IT FOR YOU?

Competitive remuneration including base salary ($60,000-$70,600)
Competitive vacation
Paid personal day program
Generous benefits package that includes coverage for things like medical, dental, paramedical, and vision
Company Group RRSP with employer matching
Annual health & wellness subsidy

FUN FACTS

The average employee tenure is 9 years
We enjoy celebrating achievements by means of formal service awards, employee achievement awards, and milestone birthdays
We regularly host social events and gatherings to foster togetherness and fun

We are committed to providing equal opportunities for persons with disabilities. Accommodations are available at all stages of the recruitment process, at the candidate's request.

We use automated tools, including artificial intelligence, to help review applications efficiently. Human decision makers remain responsible for all hiring decisions

Apply About employer

More about this job

Responsibilities

Manage pump repair, field service, and parts orders from initial request through completion, including preparing quotations, coordinating schedules and resources, and tracking job progress. Maintain accurate CRM/ERP records and documentation, support invoicing and job closure, and serve as the primary contact for customer service updates and inquiries.

Requirements

Requires a high school diploma or equivalent and 3–6 years of relevant experience in service coordination, customer service, order management, or a related role. Candidates should have advanced Microsoft Office skills, CRM/ERP experience, strong communication and organizational abilities, and the capacity to interpret technical documentation and prepare accurate quotations.

Skills

Service Coordination
Customer Service
Order Management
Quotation Preparation
CRM/ERP Systems
Microsoft Office
Technical Documentation Interpretation
Problem-Solving
Troubleshooting
Communication
Relationship Building
Scheduling
Job Costing
Inventory Management
Organization
Multitasking

Benefits

Competitive Salary
Paid Vacation
Paid Personal Days
Medical Coverage
Dental Coverage
Paramedical Coverage
Vision Coverage
Group RRSP With Employer Matching
Annual Health And Wellness Subsidy

Visa sponsorship

Not detected in the job text

Keywords

Pump Repair
Field Service
Parts Orders
Service Coordination
Quotations
Labour And Materials Costing
Repair Versus Replacement Analysis
CRM
ERP
Microsoft Office Suite
Work Orders
Bills Of Material
Part Numbers
Job Records
Job Costing
Inventory Management
Technical Reports
Technical Drawings
Repair Documentation
Service Scheduling
Vendor Coordination
Customer Communication
Invoicing
Health And Safety
Filtration
Pumps
Spray Products
Valves
Rotating Equipment

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