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Added 8 mins ago
D
Advisory Agent, Member and Client Experience
Desjardins
Montmagny, QC · Caisse Desjardins de la MRC de Montmagny
- Part-time
Support members and clients by telling them about technological tools and applications that can help them do transactions and operations on their own
Added 8 mins ago
C
Java Developer
Citi
Mississauga, ON
- Full-time
…applications that directly support critical financial services operations. Working with a level of autonomy and collaborating across technology and business teams, you will play a…
Added 8 mins ago
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Manager, Global Technology & Operations (GTO) Strategy & Transformation
Manulife
Montreal, QC
- Full-time
In this role, you will help drive Global Technology & Operations' strategy, transformation, AI enablement, workforce modernization, value realization, and governance agenda. You will lead…
Added 8 mins ago
M
Contract Management Senior Specialist
Manulife
Halifax, NS · Toronto, ON · Waterloo, ON · Montreal, QC
- Full-time
Strong knowledge of insurance business operations, procurement processes, sourcing methodologies, contract law, and regulations relevant to third‑party engagements.
Added 8 mins ago
TW
Automotive Service Technician
The Warrington Group Inc.
Hammonds Plains, NS
- Full-time
Work collaboratively with technicians and other team members to support smooth day-to-day operations.
Added 8 mins ago
Process Improvement Manager
University of Guelph
Guelph, ON
Reporting to the Director of Business Operations, the Process Improvement Manager plays a strategic leadership role focused on enhancing efficiency, consistency and quality of…
Added 8 mins ago
PS
Intern, Market Data Vendors (January - April 2027)
Public Sector Pension Investment Board
Montreal, QC
- Full-time
Reporting to the Senior Manager of Market Data Operations within the Data Vendors team, our successful hire will contribute to the team mandate, which is responsible for the support,…
Added 8 mins ago
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Directeur d'unité, Indemnisation - équipe Réviseur/ Commercial - compte important - Perte Majeure
Intact FC
Laval, QC · Montreal, QC · Quebec, QC · Saint-Hyacinthe, QC
- Full-time
Participer à l'élaboration et à la mise en œuvre des plans d'affaires et gérer les opérations pour atteindre les principaux objectifs commerciaux.
Added 8 mins ago
Senior, Cloud Engineering
Scotiabank
Toronto, ON
…various platform technologies that support development and operations in the cloud. The aim is to provide a streamlined process and framework that allows development teams to focus on…
Added 8 mins ago
Sr Client Support Consultant
The Canada Life Assurance Company
Winnipeg, MB
Partner with portfolio managers, compliance, legal, operations, and other internal stakeholders to gather information, resolve inquiries, and deliver client solutions
Added 23 mins ago
RB
Bilingual CMO Enrolment Officer
Royal Bank of Canada
Toronto, ON
- Full-time
Demonstrate “Client First Initiative” by being responsive to the needs of all areas in Cash Management Operations and collaborating with peers to add value to client experience.
Added 23 mins ago
RB
Service Specialist, Operations II
Royal Bank of Canada
Toronto, ON
- Full-time
As a Mandatory Corporate Actions Specialist under Canadian Wealth Management Operations, you will be responsible to perform daily oversight activities for complex, exception-based processes…
Added 23 mins ago
RB
Banking Advisor
Royal Bank of Canada
Placentia, NL
- Full-time
Added 38 mins ago
Project Control Officer (PCO) & Process Governance
Vacances Air Canada Vacations / Air Canada Rouge
Mississauga, ON · Montreal, QC
…operating effectiveness before transition to business-as-usual…
Added 38 mins ago
Channel Partner Manager
Dayforce
Canada
…headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ)…
Added 38 mins ago
Project Coordinator
WF Group Inc.
Kitchener, ON
Perform other reasonable coordination and administrative duties that support company operations and successful project delivery.
Added 38 mins ago
UO
Administration Coordinator
University of Alberta
Edmonton, AB
- Part-time
Manages daily office operations and the point of contact for the Institute in a high-demand environment, establishing and maintaining administrative processes and managing the Institute’s…
Added 52 mins ago
SD
Cashier Manager, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Toronto, ON
- Full-time
Added 53 mins ago
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Account Manager, Commercial Market
Desjardins
Tecumseh, ON
- Full-time
Execute various promotional activities as part of the centre's business operations. Participate in targeted public relations activities and participate actively in the business community.
Added 53 mins ago
AR
Restaurant Manager
A&W Restaurants
Victoria, BC
- Full-time
The Restaurant Manager is responsible for all aspects of restaurant operations including the quality and consistency of the customer experience, adherence to A&W standards, Provincial WCB,…
Added 53 mins ago
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Order Desk Coordinator, Procurement
MLSE (Maple Leaf Sports & Entertainment Partnership)
Toronto, ON · Scotiabank Arena
- Part-time
…of largely commercial products and services for several MLSE operations and locations, ensuring the delivery of winning fan service to all guests. You will also assist the team with variety…
Added 53 mins ago
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Senior Analyst, Budgeting and Internal Reporting (Finance) (Hybrid/Telework)
CBC/Radio-Canada
Montreal, QC
- Full-time
Prepare detailed analysis of business operations, including budget variances, recommending and implementing courses of action to maintain budget integrity.
Added 53 mins ago
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Syndicate Operations Analyst
RBC
Bedford, QC
- Full-time
Added 53 mins ago
PV
Senior Financial Analyst, FP&A Supply Chain Finance (Transportation & Inventory)
Pet Valu
Markham, ON
- Full-time
…closely with Transportation, Logistics, Inventory Management, Operations, and FP&A teams to drive cost optimization, improve forecast accuracy, and support strategic initiatives that…
Added 1 hour ago
T
Senior Manager, TDS Operations
TD
Toronto, ON · Montreal, QC
- Full-time
With offices located around the world and with more than 650 professionals, the strength of TD Securities Global Operations lies in the diverse and dynamic group of individuals who provide…

John Brooks

Service Coordinator

Mississauga, ON, Canada

$60,000 to $70,600 CAD / year · Full-time

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Job details

Pay: $60,000 to $70,600 CAD / year
Job type: Full-time
Apply by: Apr 27, 2027
Experience: Minimum 3 to 6 years of recent, relevant experience in service coordination, customer service, order management, or a related role
Posting language: English
Posted: Oct 27, 2026

Original job description

WHAT DO WE DO?

We create solutions for the people who keep our world flowing.

For over 80 years, John Brooks Company has been solving fluid handling challenges for customers in various industries/markets across Canada by providing a diverse selection of engineered products and innovative system designs, focusing on customized solutions consisting of filtration, pump, spray, and valve products.

THE ROLE

Reporting to the Service Operations Supervisor, the Service Coordinator manages pump repair, service, and parts orders from request to completion. This role prepares quotations, coordinates activities between customers, vendors, and internal teams, maintains CRM/ERP records, and ensures timely, accurate service delivery.

Duties & Responsibilities

Manage repair, field service, and parts orders from initial request through completion
Prepare detailed quotations including labour, materials, parts, and scope of work
Review technical reports, drawings, and documentation to determine repair requirements
Evaluate repair versus replacement options and provide cost-effective recommendations
Coordinate communication between customers, sales teams, technicians, vendors, contractors, and internal departments
Schedule and coordinate service work, repairs, and third-party services to meet customer timelines
Monitor job progress and provide regular updates to stakeholders
Ensure required materials, parts, and resources are available before work begins
Create and maintain work orders, bills of material, part numbers, quotations, and job records within CRM/ERP systems
Track job status and ensure accuracy of all documentation, costing, and order information
Support invoicing and job closure activities in collaboration with the Accounting team
Serve as the primary point of contact for customer inquiries, concerns, and service updates
Build and maintain positive relationships with customers, suppliers, vendors, and contractors
Maintain compliance with company policies, procedures, and Health & Safety requirements
Provide administrative support, project updates, and assist with special projects and other duties as assigned

Requirements

QUALIFICATIONS

Essential:

High school diploma or equivalent
Minimum 3 to 6 years of recent, relevant experience in service coordination, customer service, order management, or a related role
Advanced proficiency with Microsoft Office Suite
Experience using CRM and/or ERP systems
Strong problem-solving and troubleshooting abilities
Excellent verbal and written communication skills
Strong interpersonal and relationship-building skills
Ability to interpret technical reports, drawings, and repair documentation
Experience preparing accurate quotations and managing order processes
Strong organizational, multitasking, and prioritization skills
High attention to detail and accuracy
Customer-focused with the ability to manage multiple projects and deadlines in a fast-paced environment

Desirable:

Post-secondary education in Business, Engineering Technology, Supply Chain, or a related field
Experience in industrial, mechanical, pump, rotating equipment, or service-related environments
Knowledge of repair, maintenance, or field service operations
Experience creating bills of materials and managing inventory-related processes
Understanding of job costing, pricing, and repair versus replacement analysis
Familiarity with technical products, equipment repairs, and service workflows

WORK ENVIRONMENT

Fast-paced environment in a dynamic competitive industry
Daily customer and inter-departmental/branch communication via telephone calls, faxes, emails, and virtual meetings
Exposure to deadlines, multiple demands and priorities, multi-tasking, and interruptions

At John Brooks Company, our People First value is at the heart of everything we do. As a Canadian founded and owned company with more than 200 employees across the country, we are committed to creating opportunities for our team members to learn, grow, and advance their careers. We value entrepreneurial thinking, initiative, collaboration, and innovation, and we encourage employees to bring forward new ideas and take ownership of their development. As we continue to grow, we remain proud to support internal mobility and provide opportunities for employees to build rewarding careers within the organization.

Benefits

WHAT'S IN IT FOR YOU?

Competitive remuneration including base salary ($60,000-$70,600)
Competitive vacation
Paid personal day program
Generous benefits package that includes coverage for things like medical, dental, paramedical, and vision
Company Group RRSP with employer matching
Annual health & wellness subsidy

FUN FACTS

The average employee tenure is 9 years
We enjoy celebrating achievements by means of formal service awards, employee achievement awards, and milestone birthdays
We regularly host social events and gatherings to foster togetherness and fun

We are committed to providing equal opportunities for persons with disabilities. Accommodations are available at all stages of the recruitment process, at the candidate's request.

We use automated tools, including artificial intelligence, to help review applications efficiently. Human decision makers remain responsible for all hiring decisions

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More about this job

Responsibilities

Manage pump repair, field service, and parts orders from initial request through completion, including preparing quotations, coordinating schedules and resources, and tracking job progress. Maintain accurate CRM/ERP records and documentation, support invoicing and job closure, and serve as the primary contact for customer service updates and inquiries.

Requirements

Requires a high school diploma or equivalent and 3–6 years of relevant experience in service coordination, customer service, order management, or a related role. Candidates should have advanced Microsoft Office skills, CRM/ERP experience, strong communication and organizational abilities, and the capacity to interpret technical documentation and prepare accurate quotations.

Skills

Service Coordination
Customer Service
Order Management
Quotation Preparation
CRM/ERP Systems
Microsoft Office
Technical Documentation Interpretation
Problem-Solving
Troubleshooting
Communication
Relationship Building
Scheduling
Job Costing
Inventory Management
Organization
Multitasking

Benefits

Competitive Salary
Paid Vacation
Paid Personal Days
Medical Coverage
Dental Coverage
Paramedical Coverage
Vision Coverage
Group RRSP With Employer Matching
Annual Health And Wellness Subsidy

Visa sponsorship

Not detected in the job text

Keywords

Pump Repair
Field Service
Parts Orders
Service Coordination
Quotations
Labour And Materials Costing
Repair Versus Replacement Analysis
CRM
ERP
Microsoft Office Suite
Work Orders
Bills Of Material
Part Numbers
Job Records
Job Costing
Inventory Management
Technical Reports
Technical Drawings
Repair Documentation
Service Scheduling
Vendor Coordination
Customer Communication
Invoicing
Health And Safety
Filtration
Pumps
Spray Products
Valves
Rotating Equipment

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