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Added 1 min ago
OL
Recreation Manager
Optima Living
Surrey, BC
- $74,000 CAD / year
- Full-time
Collaborates with the Sales/Marketing team to organize events that support the marketing plan and promote community activities.
Added 31 mins ago
CH
Trnctn Mgmt Coordinator
CBRE HV
Toronto, ON
- Full-time
About the Role: As a CBRE Transaction Management Coordinator, you will support the real estate transaction management team and be responsible for client listings and voucher processing for…
Added 47 mins ago
JA
Coordonnateur(trice) de projets – Fabrication et opération / Project Coordinator – Manufacturing & Operations
JR Automation
Montreal, QC · Saint-Laurent, QC
- Full-time
Capture and share lessons learned throughout projects and support contractual project closure, warranty, and after-sales activities.
Added 47 mins ago
CC
Administrative & Order Processing Coordinator
Consult2Bond Canada
Milton, ON
- Full-time
We are seeking an organized and proactive Administrative & Order Processing Coordinator to support our daily operations and help deliver a reliable customer experience. This role connects…
Added 1 hour ago
BU
Associate Director, Marketing and Business Development, Ancillary Services
Brock University
St. Catharines, ON · Main Campus (Employees)
- Full-time
Develop marketing, sales generation, and communication strategies across Ancillary Services operations;
Added 1 hour ago
A
Warehouse Coordinator - Stanley Access Technologies - Ontario
Allegion
ON
- Full-time
Warehouse Coordinator - Stanley Access Technologies- Ontario
Added 1 hour ago
MI
Branch Operations Coordinator
Medline Industries, LP
Ottawa, ON
- Full-time
The Branch Operations Coordinator supports branch-level operational, administrative, installation coordination, inventory, facility, and operational support activities. This role assists…
Added 1 hour ago
CE
Rental Coordinator
Cooper Equipment Rentals Limited
Revelstoke, BC
- Full-time
Job Summary: We are seeking a detail-oriented, customer-focused Rental Coordinator to support the daily operations of our branch. The Rental Coordinator will be a main point of contact for…
Added 2 hours ago
AL
Rental Coordinator
Air Liquide
Saint-Hyacinthe, QC
- Part-time
Added 2 hours ago
JB
Service Coordinator
John Brooks Company
Mississauga, ON
- $60,000 to $70,600 CAD / year
- Full-time
Reporting to the Service Operations Supervisor, the Service Coordinator manages pump repair, service, and parts orders from request to completion. This role prepares quotations, coordinates…
Added 2 hours ago
JB
Service Coordinator
John Brooks
Mississauga, ON
- $60,000 to $70,600 CAD / year
- Full-time
Reporting to the Service Operations Supervisor, the Service Coordinator manages pump repair, service, and parts orders from request to completion. This role prepares quotations, coordinates…
Added 2 hours ago
Radio Traffic Coordinator- 6 Month Contract
Rogers Communications
Vancouver, BC
The Traffic Coordinator is a key member of the Revenue Operations team at Rogers Sports & Media. They support radio sales by ensuring all ads are scheduled and delivered as ordered. The…
Added 2 hours ago
UH
Merchandising Technician - TGH OP
University Health Network
Toronto, ON
- Full-time
Working under the direction of the Operations Manager and Operations Coordinator, the Merchandising Technician will fulfill tasks to support operations effectively and efficiently, while…
Added 3 hours ago
M
Sales Coordinator
Marriott
Vancouver, BC
- Full-time
Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing, copying). Prepare sales-related documents throughout the sales process (e.g.,…
Added 10 hours ago
OL
Education Coordinator
Oxford Learning Stoney Creek
Burlington, ON
- Full-time
…Burlington South is looking for a dynamic and motivated Education Coordinator to help students find their way to a better school…
Added 12 hours ago
AM
Care Planner and Relationship Coordinator
Angels My Way Home Care
Oakville, ON
- Full-time
Care Planner & Relationship Coordinator | Angels My Way Home Care - Oakville, ON
Added 15 hours ago
DS
Logistics Coordinator
Dorigo Systems Ltd.
Burnaby, BC
- Full-time
The Logistics Coordinator is responsible for supporting the efficient and accurate movement of incoming and outgoing materials and finished goods. This position coordinates domestic and…
Added 17 hours ago
NC
Sales and Service Coordinator
NAPA Canada
L'Orignal, ON
- Full-time
You will work in close collaboration with the Sales Manager.
Added 17 hours ago
eOne (1064652)
Lionsgate
Toronto, ON
Lionsgate Canada is actively seeking a Coordinator, Accounts Receivable to join the Accounts Receivable team. Reporting to the Accounts Receivable Manager, this role is responsible for…
Added 17 hours ago
RM
Marketing coordinator
ROUSSEAU MARKETING INC.
Boucherville, QC
- $33 to $37 CAD / hour
- Full-time
- On-site
Advise clients on advertising or sales promotion strategies
Added 17 hours ago
A
Sales and promotions coordinator
AtmanCo
Montréal, QC
- From $37 CAD / hour
- Full-time
- On-site
Added 17 hours ago
UO
Outdoor Centre Customer Service Supervisor (Rental Shop) -Faculty of Kinesiology
University of Calgary
Calgary, AB
- Part-time
The Outdoor Centre Customer Service Supervisor will reports to the Coordinator, Outdoor Centre Equipment and Services. The position is based on a Tuesday to Saturday work schedule with a…
Added 17 hours ago
TH
Technical e-Commerce Systems Coordinator
The Headhunters Recruitment
Markham, ON
- Full-time
…exceptional customer experience through both its physical and digital sales channels. The eCommerce Systems Coordinator will play a critical role in maintaining and enhancing the company's…
Added 17 hours ago
C
Transaction Management Coordinator
CBRE
Toronto, ON
- Full-time
As a CBRE Transaction Management Coordinator, you will support the real estate transaction management team and be responsible for client listings and voucher processing for a single office.
Added 18 hours ago
LI
Warranty Coordinator (18 Month Contract)
Leavitt Industrial Group
Langley (District), BC · Langley, BC
- Contract
Leavitt Industrial Group is looking for an organized Warranty Coordinator to join our team in Langley, British Columbia. As the Warranty Coordinator you will coordinate and manage…

John Brooks

Service Coordinator

Mississauga, ON, Canada

$60,000 to $70,600 CAD / year · Full-time

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Job details

Pay: $60,000 to $70,600 CAD / year
Job type: Full-time
Apply by: Apr 27, 2027
Experience: Minimum 3 to 6 years of recent, relevant experience in service coordination, customer service, order management, or a related role
Posting language: English
Posted: Oct 27, 2026

Original job description

WHAT DO WE DO?

We create solutions for the people who keep our world flowing.

For over 80 years, John Brooks Company has been solving fluid handling challenges for customers in various industries/markets across Canada by providing a diverse selection of engineered products and innovative system designs, focusing on customized solutions consisting of filtration, pump, spray, and valve products.

THE ROLE

Reporting to the Service Operations Supervisor, the Service Coordinator manages pump repair, service, and parts orders from request to completion. This role prepares quotations, coordinates activities between customers, vendors, and internal teams, maintains CRM/ERP records, and ensures timely, accurate service delivery.

Duties & Responsibilities

Manage repair, field service, and parts orders from initial request through completion
Prepare detailed quotations including labour, materials, parts, and scope of work
Review technical reports, drawings, and documentation to determine repair requirements
Evaluate repair versus replacement options and provide cost-effective recommendations
Coordinate communication between customers, sales teams, technicians, vendors, contractors, and internal departments
Schedule and coordinate service work, repairs, and third-party services to meet customer timelines
Monitor job progress and provide regular updates to stakeholders
Ensure required materials, parts, and resources are available before work begins
Create and maintain work orders, bills of material, part numbers, quotations, and job records within CRM/ERP systems
Track job status and ensure accuracy of all documentation, costing, and order information
Support invoicing and job closure activities in collaboration with the Accounting team
Serve as the primary point of contact for customer inquiries, concerns, and service updates
Build and maintain positive relationships with customers, suppliers, vendors, and contractors
Maintain compliance with company policies, procedures, and Health & Safety requirements
Provide administrative support, project updates, and assist with special projects and other duties as assigned

Requirements

QUALIFICATIONS

Essential:

High school diploma or equivalent
Minimum 3 to 6 years of recent, relevant experience in service coordination, customer service, order management, or a related role
Advanced proficiency with Microsoft Office Suite
Experience using CRM and/or ERP systems
Strong problem-solving and troubleshooting abilities
Excellent verbal and written communication skills
Strong interpersonal and relationship-building skills
Ability to interpret technical reports, drawings, and repair documentation
Experience preparing accurate quotations and managing order processes
Strong organizational, multitasking, and prioritization skills
High attention to detail and accuracy
Customer-focused with the ability to manage multiple projects and deadlines in a fast-paced environment

Desirable:

Post-secondary education in Business, Engineering Technology, Supply Chain, or a related field
Experience in industrial, mechanical, pump, rotating equipment, or service-related environments
Knowledge of repair, maintenance, or field service operations
Experience creating bills of materials and managing inventory-related processes
Understanding of job costing, pricing, and repair versus replacement analysis
Familiarity with technical products, equipment repairs, and service workflows

WORK ENVIRONMENT

Fast-paced environment in a dynamic competitive industry
Daily customer and inter-departmental/branch communication via telephone calls, faxes, emails, and virtual meetings
Exposure to deadlines, multiple demands and priorities, multi-tasking, and interruptions

At John Brooks Company, our People First value is at the heart of everything we do. As a Canadian founded and owned company with more than 200 employees across the country, we are committed to creating opportunities for our team members to learn, grow, and advance their careers. We value entrepreneurial thinking, initiative, collaboration, and innovation, and we encourage employees to bring forward new ideas and take ownership of their development. As we continue to grow, we remain proud to support internal mobility and provide opportunities for employees to build rewarding careers within the organization.

Benefits

WHAT'S IN IT FOR YOU?

Competitive remuneration including base salary ($60,000-$70,600)
Competitive vacation
Paid personal day program
Generous benefits package that includes coverage for things like medical, dental, paramedical, and vision
Company Group RRSP with employer matching
Annual health & wellness subsidy

FUN FACTS

The average employee tenure is 9 years
We enjoy celebrating achievements by means of formal service awards, employee achievement awards, and milestone birthdays
We regularly host social events and gatherings to foster togetherness and fun

We are committed to providing equal opportunities for persons with disabilities. Accommodations are available at all stages of the recruitment process, at the candidate's request.

We use automated tools, including artificial intelligence, to help review applications efficiently. Human decision makers remain responsible for all hiring decisions

Apply About employer

More about this job

Responsibilities

Manage pump repair, field service, and parts orders from initial request through completion, including preparing quotations, coordinating schedules and resources, and tracking job progress. Maintain accurate CRM/ERP records and documentation, support invoicing and job closure, and serve as the primary contact for customer service updates and inquiries.

Requirements

Requires a high school diploma or equivalent and 3–6 years of relevant experience in service coordination, customer service, order management, or a related role. Candidates should have advanced Microsoft Office skills, CRM/ERP experience, strong communication and organizational abilities, and the capacity to interpret technical documentation and prepare accurate quotations.

Skills

Service Coordination
Customer Service
Order Management
Quotation Preparation
CRM/ERP Systems
Microsoft Office
Technical Documentation Interpretation
Problem-Solving
Troubleshooting
Communication
Relationship Building
Scheduling
Job Costing
Inventory Management
Organization
Multitasking

Benefits

Competitive Salary
Paid Vacation
Paid Personal Days
Medical Coverage
Dental Coverage
Paramedical Coverage
Vision Coverage
Group RRSP With Employer Matching
Annual Health And Wellness Subsidy

Visa sponsorship

Not detected in the job text

Keywords

Pump Repair
Field Service
Parts Orders
Service Coordination
Quotations
Labour And Materials Costing
Repair Versus Replacement Analysis
CRM
ERP
Microsoft Office Suite
Work Orders
Bills Of Material
Part Numbers
Job Records
Job Costing
Inventory Management
Technical Reports
Technical Drawings
Repair Documentation
Service Scheduling
Vendor Coordination
Customer Communication
Invoicing
Health And Safety
Filtration
Pumps
Spray Products
Valves
Rotating Equipment

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