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Added 9 mins ago
RC
Tax Senior Manager - Private Company
RSM Canada
Toronto, ON
- Full-time
RSM’s Private Client Services practice is looking for a dynamic Tax Senior Manager to join our team. At RSM, our Private Client Services practice is rooted in strong relationships based on…
Added 9 mins ago
MC
Financial Analyst
Mennonite Central Committee Ontario (MCC Ontario)
Kitchener, ON
- Full-time
…entry, administrative, and analytical support to the financial services team of MCC…
Added 23 mins ago
AC
Hourly Supervisor
Aramark Canada
Halifax, NS
- Full-time
…Culinary Management, or Nutrition to join the Dalhousie Food Services team as a Residential Dining Supervisor! Reporting to the Manager, the Supervisor is responsible for coordinating and…
Added 23 mins ago
SH
Clerk 3 - Diagnostic Clerk
Shared Health-Soins Communs
Winkler, MB
- Full-time
Shared Health leads the planning and coordinates the integration of patient-centered clinical and preventive health services across Manitoba. The organization also delivers some…
Added 53 mins ago
CO
Radio Operator/Jailer, $32.69/hour
County of Kewaunee
Montreal, QC · Urban agglomeration of Montreal, QC
- Full-time
…which includes the receiving, and dispatching of emergency services within the county. Provides courtroom security for the Circuit Court, Juvenile Court and Family Court in the courthouse.…
Added 54 mins ago
Clerk 3 - Diagnostic Clerk
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Shared Health leads the planning and coordinates the integration of patient-centered clinical and preventive health services across Manitoba. The organization also delivers some…
Added 1 hour ago
TH
Front End Associate Part-Time - 7102 Thunder Bay
The Home Depot Canada
Thunder Bay, ON
- Part-time
Using the GET Involved approach to customer service, front-end associate greets each customer, engages them during the transaction and thanks the customer for their business.
Added 1 hour ago
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Fort McMurray, AB
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Added 1 hour ago
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Added 1 hour ago
UP
Field Operations Supervisor
United Petroleum Transport
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Field Operations Supervisor – Fuel Transportation
Added 2 hours ago
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- Full-time
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Added 2 hours ago
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Added 2 hours ago
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Toronto, ON
- Full-time
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Added 3 hours ago
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Acheteur(euse) de catégorie - Montréal | Category Buyer - Montreal
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Montreal, QC
- Full-time
…support their strategic sourcing needs, maintain and develop business relationships with suppliers, and oversee the monitoring of needs with internal clients. The buyer will apply the…
Added 3 hours ago
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Accounting Supervisor
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Toronto, ON · North York, ON
- $37 to $45 CAD / hour
- Contract
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Added 4 hours ago
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Added 4 hours ago
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Business Analyst Supervisor - Systems Analysis Unit Supervisor
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Added 4 hours ago
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Cashier Part Time - NIAGARA FALLS
The Home Depot Canada
Niagara Falls, ON
- Part-time
Using the GET Involved approach to customer service, front-end associate greets each customer, engages them during the transaction and thanks the customer for their business.
Added 4 hours ago
TH
Front End Associate: Part Time - Park Royal
The Home Depot Canada
BC · West Vancouver, BC
- Part-time
Using the GET Involved approach to customer service, front-end associate greets each customer, engages them during the transaction and thanks the customer for their business.
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Cashier Part Time - MISSISSAUGA S
The Home Depot Canada
Mississauga, ON
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Using the GET Involved approach to customer service, front-end associate greets each customer, engages them during the transaction and thanks the customer for their business.
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Niagara Falls, ON
- Full-time
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Added 4 hours ago
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- Part-time
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Residence Worker, Part-Time
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Summerland, BC
- Part-time
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Added 4 hours ago
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Supervisor, Centralized Scheduling
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…City of Kawartha Lakes. Among our acute and continuing care services, our team cares for 45,000 patients per year in the 24/7/365 emergency department, provides orthopedics and…

John Brooks

Service Coordinator

Mississauga, ON, Canada

$60,000 to $70,600 CAD / year · Full-time

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Job details

Pay: $60,000 to $70,600 CAD / year
Job type: Full-time
Apply by: Apr 27, 2027
Experience: Minimum 3 to 6 years of recent, relevant experience in service coordination, customer service, order management, or a related role
Posting language: English
Posted: Oct 27, 2026

Original job description

WHAT DO WE DO?

We create solutions for the people who keep our world flowing.

For over 80 years, John Brooks Company has been solving fluid handling challenges for customers in various industries/markets across Canada by providing a diverse selection of engineered products and innovative system designs, focusing on customized solutions consisting of filtration, pump, spray, and valve products.

THE ROLE

Reporting to the Service Operations Supervisor, the Service Coordinator manages pump repair, service, and parts orders from request to completion. This role prepares quotations, coordinates activities between customers, vendors, and internal teams, maintains CRM/ERP records, and ensures timely, accurate service delivery.

Duties & Responsibilities

Manage repair, field service, and parts orders from initial request through completion
Prepare detailed quotations including labour, materials, parts, and scope of work
Review technical reports, drawings, and documentation to determine repair requirements
Evaluate repair versus replacement options and provide cost-effective recommendations
Coordinate communication between customers, sales teams, technicians, vendors, contractors, and internal departments
Schedule and coordinate service work, repairs, and third-party services to meet customer timelines
Monitor job progress and provide regular updates to stakeholders
Ensure required materials, parts, and resources are available before work begins
Create and maintain work orders, bills of material, part numbers, quotations, and job records within CRM/ERP systems
Track job status and ensure accuracy of all documentation, costing, and order information
Support invoicing and job closure activities in collaboration with the Accounting team
Serve as the primary point of contact for customer inquiries, concerns, and service updates
Build and maintain positive relationships with customers, suppliers, vendors, and contractors
Maintain compliance with company policies, procedures, and Health & Safety requirements
Provide administrative support, project updates, and assist with special projects and other duties as assigned

Requirements

QUALIFICATIONS

Essential:

High school diploma or equivalent
Minimum 3 to 6 years of recent, relevant experience in service coordination, customer service, order management, or a related role
Advanced proficiency with Microsoft Office Suite
Experience using CRM and/or ERP systems
Strong problem-solving and troubleshooting abilities
Excellent verbal and written communication skills
Strong interpersonal and relationship-building skills
Ability to interpret technical reports, drawings, and repair documentation
Experience preparing accurate quotations and managing order processes
Strong organizational, multitasking, and prioritization skills
High attention to detail and accuracy
Customer-focused with the ability to manage multiple projects and deadlines in a fast-paced environment

Desirable:

Post-secondary education in Business, Engineering Technology, Supply Chain, or a related field
Experience in industrial, mechanical, pump, rotating equipment, or service-related environments
Knowledge of repair, maintenance, or field service operations
Experience creating bills of materials and managing inventory-related processes
Understanding of job costing, pricing, and repair versus replacement analysis
Familiarity with technical products, equipment repairs, and service workflows

WORK ENVIRONMENT

Fast-paced environment in a dynamic competitive industry
Daily customer and inter-departmental/branch communication via telephone calls, faxes, emails, and virtual meetings
Exposure to deadlines, multiple demands and priorities, multi-tasking, and interruptions

At John Brooks Company, our People First value is at the heart of everything we do. As a Canadian founded and owned company with more than 200 employees across the country, we are committed to creating opportunities for our team members to learn, grow, and advance their careers. We value entrepreneurial thinking, initiative, collaboration, and innovation, and we encourage employees to bring forward new ideas and take ownership of their development. As we continue to grow, we remain proud to support internal mobility and provide opportunities for employees to build rewarding careers within the organization.

Benefits

WHAT'S IN IT FOR YOU?

Competitive remuneration including base salary ($60,000-$70,600)
Competitive vacation
Paid personal day program
Generous benefits package that includes coverage for things like medical, dental, paramedical, and vision
Company Group RRSP with employer matching
Annual health & wellness subsidy

FUN FACTS

The average employee tenure is 9 years
We enjoy celebrating achievements by means of formal service awards, employee achievement awards, and milestone birthdays
We regularly host social events and gatherings to foster togetherness and fun

We are committed to providing equal opportunities for persons with disabilities. Accommodations are available at all stages of the recruitment process, at the candidate's request.

We use automated tools, including artificial intelligence, to help review applications efficiently. Human decision makers remain responsible for all hiring decisions

Apply About employer

More about this job

Responsibilities

Manage pump repair, field service, and parts orders from initial request through completion, including preparing quotations, coordinating schedules and resources, and tracking job progress. Maintain accurate CRM/ERP records and documentation, support invoicing and job closure, and serve as the primary contact for customer service updates and inquiries.

Requirements

Requires a high school diploma or equivalent and 3–6 years of relevant experience in service coordination, customer service, order management, or a related role. Candidates should have advanced Microsoft Office skills, CRM/ERP experience, strong communication and organizational abilities, and the capacity to interpret technical documentation and prepare accurate quotations.

Skills

Service Coordination
Customer Service
Order Management
Quotation Preparation
CRM/ERP Systems
Microsoft Office
Technical Documentation Interpretation
Problem-Solving
Troubleshooting
Communication
Relationship Building
Scheduling
Job Costing
Inventory Management
Organization
Multitasking

Benefits

Competitive Salary
Paid Vacation
Paid Personal Days
Medical Coverage
Dental Coverage
Paramedical Coverage
Vision Coverage
Group RRSP With Employer Matching
Annual Health And Wellness Subsidy

Visa sponsorship

Not detected in the job text

Keywords

Pump Repair
Field Service
Parts Orders
Service Coordination
Quotations
Labour And Materials Costing
Repair Versus Replacement Analysis
CRM
ERP
Microsoft Office Suite
Work Orders
Bills Of Material
Part Numbers
Job Records
Job Costing
Inventory Management
Technical Reports
Technical Drawings
Repair Documentation
Service Scheduling
Vendor Coordination
Customer Communication
Invoicing
Health And Safety
Filtration
Pumps
Spray Products
Valves
Rotating Equipment

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