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Added 3 mins ago
MP
Clinic Coordinator (14 Month Maternity Leave Coverage)
McAtee Psychology
Calgary, AB
- Temporary
We are seeking a highly organized and personable Clinic Coordinator to join our team. In this role, you will be a key part of the client experience, supporting scheduling, intake, billing,…
Added 3 mins ago
C
Consultant, IT Quality Assurance
CIBC
Toronto, ON
- Full-time
…client needs are met with the highest quality. As a Senior Test Coordinator, you’ll be a team lead on CIBC’s Technology team, assigning and overseeing the execution of test cases and…
Added 3 mins ago
C
Business Coordinator for Vice Chair
CIBC
Toronto, ON
- Full-time
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are…
Added 3 mins ago
A
Warehouse Coordinator - Stanley Access Technologies - Ontario
Allegion
ON
- Full-time
Warehouse Coordinator - Stanley Access Technologies- Ontario
Added 3 mins ago
MI
Branch Operations Coordinator
Medline Industries, LP
Ottawa, ON
- Full-time
The Branch Operations Coordinator supports branch-level operational, administrative, installation coordination, inventory, facility, and operational support activities. This role assists…
Added 3 mins ago
Team Coordinator Customer Service (Living Benefits)
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Montreal, QC · Regina, SK
Are you looking for an opportunity to make a meaningful impact, support a high‑performing team, and play a central role in delivering an exceptional advisor and client experience? Insurance…
Added 3 mins ago
Case Coordinator
Winnipeg Regional Health Authority
Winnipeg, MB
Grow your career in the Winnipeg Health Region! Our team provides a spectrum of health care services through an integrated network of sites, services and organizations. We’re united by a…
Added 18 mins ago
R
Credit Coordinator
Roofmart
Brampton, ON · Roofmart Brampton Office
- Full-time
…help us grow our business. In the specialized role of Credit Coordinator, you will be a valuable and key member of our Roofmart…
Added 18 mins ago
Recreation Coordinator
HealthCareersInSask.ca
Prince Albert, SK
…being shared with Human Resources and the applicable hiring…
Added 18 mins ago
ES
Project Coordinator
ENTRUST Solutions Group
AB · Calgary, AB
- Full-time
ENTRUST Canada, a Leidos company is currently seeking a Project Coordinator to join our team in Calgary to support the project management group. We offer a flexible work environment with a…
Added 18 mins ago
VE
Project Coordinator
Victor Energy
Nisku, AB
- Full-time
As our team grows and projects are beginning to take off, we are seeking a Project Coordinator to join our team. The Project Coordinator will be responsible for supporting the Project…
Added 18 mins ago
MR
Project Coordinator (Civil Construction)
Maple Reinders
Mississauga, ON
- $70,000 to $90,000 CAD / year
- Full-time
Maple Reinders Constructors is currently looking for an experienced Project Coordinator to join our Civil Division at our Mississauga, Ontario head office to assist of exciting water and…
Added 18 mins ago
Program Administrator (Education)
Wilfrid Laurier University
Brantford, ON
…(Education) in the Faculty of Education’s Dean’s Office. As a team member in the Dean’s Office, the incumbent will contribute to the service orientation and efficient operation of the unit,…
Added 18 mins ago
NC
Account Coordinator, Commercial SME
NFP Corp
Calgary, AB · Edmonton, AB · Langley (District), BC · Newmarket, ON · Ottawa, ON · Toronto, ON · Windsor, ON · Langley, BC
- Full-time
…electronic communications are required. Able to perform within a team environment, building strong relationships including with external underwriting…
Added 18 mins ago
CE
Rental Coordinator
Cooper Equipment Rentals Limited
Revelstoke, BC
- Full-time
Job Summary: We are seeking a detail-oriented, customer-focused Rental Coordinator to support the daily operations of our branch. The Rental Coordinator will be a main point of contact for…
Added 18 mins ago
S&
Creative Production Coordinator
SPIER & MACKAY
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Spier & Mackay is looking for an organized, detail-oriented Creative Production Coordinator to plan and coordinate photoshoots, studio operations, styling, and photography samples while…
Added 33 mins ago
Emergency Response Coordinator (Alamos Gold) - Lynn Lake, MB
International SOS
Edmonton, AB · BC · Dufferin, MB · Niagara-on-the-Lake, ON · Calgary Trail South, AB
The Emergency Response Coordinator provides strategic and operational leadership for all emergency preparedness and response activities on site. This role ensures that International SOS and…
Added 33 mins ago
W
Quality Systems Coordinator
Winpak
Winnipeg, MB
- Full-time
Winpak is seeking a Quality Systems Coordinator to join our Quality & Food Safety team based in Winnipeg to support the effective implementation, maintenance, and continual improvement of…
Added 34 mins ago
SE
Time Capture Coordinator
SMS Equipment Inc.
Acheson, AB
- Full-time
SMS Equipment is looking for a detail-oriented Time Capture Coordinator to support Payroll Operations through the accurate processing, validation, and auditing of employee time records.…
Added 34 mins ago
OS
Quality Systems Coordinator
Orion Steel Group
Red Deer, AB
- Full-time
At Interpro Pipe & Steel Inc., our strength starts with our people! As a team we collaborate to solve problems, contribute ideas and challenge each other to ensure growth and ultimately…
Added 34 mins ago
UH
Registered Nurse - Inpatient Leukemia
University Health Network
Toronto, ON
- Contract
As a member of the interdisciplinary Team, the Registered Nurse practices in accordance with relevant legislation/standards, the UHN Professional Practice Model and the mission and vision…
Added 49 mins ago
Warehouse Manager, Fleet and Facilities
Enercare
AB
Added 49 mins ago
A
Représentant (e) du support à la production / Representative Production Support
ADP
Montreal, QC
- Part-time
Added 49 mins ago
Y
Health & Safety Advisor
YORK1
Concord, ON
- Full-time
- Contract
Assist divisional management team with review of project plans and safety documentation
Added 49 mins ago
MR
Project Coordinator (Civil Construction)
Maple Reinders
Mississauga, ON
- $70,000 to $90,000 CAD / year
- Full-time
Maple Reinders Constructors is currently looking for an experienced Project Coordinator to join our Civil Division at our Mississauga, Ontario head office to assist of exciting water and…

John Brooks

Service Coordinator

Mississauga, ON, Canada

$60,000 to $70,600 CAD / year · Full-time

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Job details

Pay: $60,000 to $70,600 CAD / year
Job type: Full-time
Apply by: Apr 27, 2027
Experience: Minimum 3 to 6 years of recent, relevant experience in service coordination, customer service, order management, or a related role
Posting language: English
Posted: Oct 27, 2026

Original job description

WHAT DO WE DO?

We create solutions for the people who keep our world flowing.

For over 80 years, John Brooks Company has been solving fluid handling challenges for customers in various industries/markets across Canada by providing a diverse selection of engineered products and innovative system designs, focusing on customized solutions consisting of filtration, pump, spray, and valve products.

THE ROLE

Reporting to the Service Operations Supervisor, the Service Coordinator manages pump repair, service, and parts orders from request to completion. This role prepares quotations, coordinates activities between customers, vendors, and internal teams, maintains CRM/ERP records, and ensures timely, accurate service delivery.

Duties & Responsibilities

Manage repair, field service, and parts orders from initial request through completion
Prepare detailed quotations including labour, materials, parts, and scope of work
Review technical reports, drawings, and documentation to determine repair requirements
Evaluate repair versus replacement options and provide cost-effective recommendations
Coordinate communication between customers, sales teams, technicians, vendors, contractors, and internal departments
Schedule and coordinate service work, repairs, and third-party services to meet customer timelines
Monitor job progress and provide regular updates to stakeholders
Ensure required materials, parts, and resources are available before work begins
Create and maintain work orders, bills of material, part numbers, quotations, and job records within CRM/ERP systems
Track job status and ensure accuracy of all documentation, costing, and order information
Support invoicing and job closure activities in collaboration with the Accounting team
Serve as the primary point of contact for customer inquiries, concerns, and service updates
Build and maintain positive relationships with customers, suppliers, vendors, and contractors
Maintain compliance with company policies, procedures, and Health & Safety requirements
Provide administrative support, project updates, and assist with special projects and other duties as assigned

Requirements

QUALIFICATIONS

Essential:

High school diploma or equivalent
Minimum 3 to 6 years of recent, relevant experience in service coordination, customer service, order management, or a related role
Advanced proficiency with Microsoft Office Suite
Experience using CRM and/or ERP systems
Strong problem-solving and troubleshooting abilities
Excellent verbal and written communication skills
Strong interpersonal and relationship-building skills
Ability to interpret technical reports, drawings, and repair documentation
Experience preparing accurate quotations and managing order processes
Strong organizational, multitasking, and prioritization skills
High attention to detail and accuracy
Customer-focused with the ability to manage multiple projects and deadlines in a fast-paced environment

Desirable:

Post-secondary education in Business, Engineering Technology, Supply Chain, or a related field
Experience in industrial, mechanical, pump, rotating equipment, or service-related environments
Knowledge of repair, maintenance, or field service operations
Experience creating bills of materials and managing inventory-related processes
Understanding of job costing, pricing, and repair versus replacement analysis
Familiarity with technical products, equipment repairs, and service workflows

WORK ENVIRONMENT

Fast-paced environment in a dynamic competitive industry
Daily customer and inter-departmental/branch communication via telephone calls, faxes, emails, and virtual meetings
Exposure to deadlines, multiple demands and priorities, multi-tasking, and interruptions

At John Brooks Company, our People First value is at the heart of everything we do. As a Canadian founded and owned company with more than 200 employees across the country, we are committed to creating opportunities for our team members to learn, grow, and advance their careers. We value entrepreneurial thinking, initiative, collaboration, and innovation, and we encourage employees to bring forward new ideas and take ownership of their development. As we continue to grow, we remain proud to support internal mobility and provide opportunities for employees to build rewarding careers within the organization.

Benefits

WHAT'S IN IT FOR YOU?

Competitive remuneration including base salary ($60,000-$70,600)
Competitive vacation
Paid personal day program
Generous benefits package that includes coverage for things like medical, dental, paramedical, and vision
Company Group RRSP with employer matching
Annual health & wellness subsidy

FUN FACTS

The average employee tenure is 9 years
We enjoy celebrating achievements by means of formal service awards, employee achievement awards, and milestone birthdays
We regularly host social events and gatherings to foster togetherness and fun

We are committed to providing equal opportunities for persons with disabilities. Accommodations are available at all stages of the recruitment process, at the candidate's request.

We use automated tools, including artificial intelligence, to help review applications efficiently. Human decision makers remain responsible for all hiring decisions

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More about this job

Responsibilities

Manage pump repair, field service, and parts orders from initial request through completion, including preparing quotations, coordinating schedules and resources, and tracking job progress. Maintain accurate CRM/ERP records and documentation, support invoicing and job closure, and serve as the primary contact for customer service updates and inquiries.

Requirements

Requires a high school diploma or equivalent and 3–6 years of relevant experience in service coordination, customer service, order management, or a related role. Candidates should have advanced Microsoft Office skills, CRM/ERP experience, strong communication and organizational abilities, and the capacity to interpret technical documentation and prepare accurate quotations.

Skills

Service Coordination
Customer Service
Order Management
Quotation Preparation
CRM/ERP Systems
Microsoft Office
Technical Documentation Interpretation
Problem-Solving
Troubleshooting
Communication
Relationship Building
Scheduling
Job Costing
Inventory Management
Organization
Multitasking

Benefits

Competitive Salary
Paid Vacation
Paid Personal Days
Medical Coverage
Dental Coverage
Paramedical Coverage
Vision Coverage
Group RRSP With Employer Matching
Annual Health And Wellness Subsidy

Visa sponsorship

Not detected in the job text

Keywords

Pump Repair
Field Service
Parts Orders
Service Coordination
Quotations
Labour And Materials Costing
Repair Versus Replacement Analysis
CRM
ERP
Microsoft Office Suite
Work Orders
Bills Of Material
Part Numbers
Job Records
Job Costing
Inventory Management
Technical Reports
Technical Drawings
Repair Documentation
Service Scheduling
Vendor Coordination
Customer Communication
Invoicing
Health And Safety
Filtration
Pumps
Spray Products
Valves
Rotating Equipment

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