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Added 9 mins ago
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Respiratory Therapist - Adult Respiratory Therapy - Tory Trauma Program - Regular Full-Time 2026-18658 (2026-18658)
Sunnybrook
Toronto, ON
- Full-time
Supervision, education and evaluation of students assigned by the Clinical Coordinator
Added 9 mins ago
IP
Quality Systems Coordinator
InterPro Pipe + Steel
Red Deer, AB
- Full-time
Experience writing technical documents and work instructions.
Added 24 mins ago
A
BIM Coordinator
Acciona
ON · CAN - Eglinton Crosstown West
- Full-time
Beyond its technical scope, the ECWE project represents a significant investment in sustainable urban mobility, expected to reduce greenhouse gas emissions by up to 5,800 tonnes annually…
Added 24 mins ago
SE
Sr Operations Advisor
Suncor Energy
Calgary, AB
- Full-time
Demonstrated ability to interpret technical documentation and translate complex information into actionable operational plans
Added 24 mins ago
CC
Administrative & Order Processing Coordinator
Consult2Bond Canada
Milton, ON
- Full-time
…company delivers comprehensive adhesive solutions and related technical services aimed at improving manufacturing quality, speed, and performance to drive profitability. Consult2Bond is a…
Added 24 mins ago
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Coordinator II-Safety
TEAM, Inc.
AB · Edmonton, AB
- Full-time
The Safety Coordinator is responsible for evaluating safety conditions across field and regional operations through evaluations, monitoring activities, and direct communication with…
Added 24 mins ago
AG
EDI Coordinator
Addmore Group
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Client is looking for a highly organized and technical EDI Coordinator to manage the electronic data interchange between our internal systems and global trading partners. The successful…
Added 24 mins ago
MC
Facilities Coordination Project Manager
MatchBox Consulting Group
Surrey, BC
- Contract
MatchBox Consulting Group is seeking a Facilities Management Coordinator to support one of British Columbia's largest utility providers at its Trades Training Centre in Surrey.
Added 24 mins ago
MC
Project Coordinator (Budget & Forecasting)
MatchBox Consulting Group
New Westminster, BC
- Contract
MatchBox is urgently seeking a Project Coordinator (Budget and Forecasting) for a 17-month contract role at our New Westminster, BC based client. This is a hybrid role 2 days on site and 3…
Added 39 mins ago
MP
Clinic Coordinator (14 Month Maternity Leave Coverage)
McAtee Psychology
Calgary, AB
- Temporary
We are seeking a highly organized and personable Clinic Coordinator to join our team. In this role, you will be a key part of the client experience, supporting scheduling, intake, billing,…
Added 39 mins ago
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Consultant, IT Quality Assurance
CIBC
Toronto, ON
- Full-time
…client needs are met with the highest quality. As a Senior Test Coordinator, you’ll be a team lead on CIBC’s Technology team, assigning and overseeing the execution of test cases and…
Added 39 mins ago
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Business Coordinator for Vice Chair
CIBC
Toronto, ON
- Full-time
…access details, audio-visual requirements, rehearsal schedules, technical checks, and event-specific logistics to ensure a seamless experience for the executive and stakeholders…
Added 39 mins ago
MI
Branch Operations Coordinator
Medline Industries, LP
Ottawa, ON
- Full-time
The Branch Operations Coordinator supports branch-level operational, administrative, installation coordination, inventory, facility, and operational support activities. This role assists…
Added 53 mins ago
ES
Project Coordinator
ENTRUST Solutions Group
AB · Calgary, AB
- Full-time
ENTRUST Canada, a Leidos company is currently seeking a Project Coordinator to join our team in Calgary to support the project management group. We offer a flexible work environment with a…
Added 53 mins ago
Program Administrator (Education)
Wilfrid Laurier University
Brantford, ON
…Teaching Option program and escalates complex issues to Program Coordinator and/or applicable…
Added 53 mins ago
NC
Account Coordinator, Commercial SME
NFP Corp
Calgary, AB · Edmonton, AB · Langley (District), BC · Newmarket, ON · Ottawa, ON · Toronto, ON · Windsor, ON · Langley, BC
- Full-time
Technical proficiency, ability to quickly learn new programs and procedures
Added 1 hour ago
Emergency Response Coordinator (Alamos Gold) - Lynn Lake, MB
International SOS
Edmonton, AB · BC · Dufferin, MB · Niagara-on-the-Lake, ON · Calgary Trail South, AB
The Emergency Response Coordinator provides strategic and operational leadership for all emergency preparedness and response activities on site. This role ensures that International SOS and…
Added 1 hour ago
SE
Time Capture Coordinator
SMS Equipment Inc.
Acheson, AB
- Full-time
SMS Equipment is looking for a detail-oriented Time Capture Coordinator to support Payroll Operations through the accurate processing, validation, and auditing of employee time records.…
Added 1 hour ago
OS
Quality Systems Coordinator
Orion Steel Group
Red Deer, AB
- Full-time
Experience writing technical documents and work instructions.
Added 1 hour ago
Warehouse Manager, Fleet and Facilities
Enercare
AB
Added 1 hour ago
NC
Business Automation Developer
NAV CANADA
Ottawa, ON
- Full-time
Provide technical training and presentations of managed systems.
Added 1 hour ago
NC
Instructional Design Support
NAV CANADA
Ottawa, ON
- Full-time
Collaborates with the technical and educational Subject Matter Experts (SMEs).
Added 1 hour ago
CC
Engineering Lab Coordinator - Onsite
Curtiss-Wright Corporation
Ottawa, ON · Canada-Ottawa
- Full-time
The Engineering Lab Coordinator is responsible for maintaining engineering laboratory equipment, test benches, and equipment tracking records; coordinating calibration activities and…
Added 1 hour ago
AL
Rental Coordinator
Air Liquide
Saint-Hyacinthe, QC
- Part-time
Added 1 hour ago
JB
Service Coordinator
John Brooks Company
Mississauga, ON
- $60,000 to $70,600 CAD / year
- Full-time
Reporting to the Service Operations Supervisor, the Service Coordinator manages pump repair, service, and parts orders from request to completion. This role prepares quotations, coordinates…

John Brooks

Service Coordinator

Mississauga, ON, Canada

$60,000 to $70,600 CAD / year · Full-time

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Job details

Pay: $60,000 to $70,600 CAD / year
Job type: Full-time
Apply by: Apr 27, 2027
Experience: Minimum 3 to 6 years of recent, relevant experience in service coordination, customer service, order management, or a related role
Posting language: English
Posted: Oct 27, 2026

Original job description

WHAT DO WE DO?

We create solutions for the people who keep our world flowing.

For over 80 years, John Brooks Company has been solving fluid handling challenges for customers in various industries/markets across Canada by providing a diverse selection of engineered products and innovative system designs, focusing on customized solutions consisting of filtration, pump, spray, and valve products.

THE ROLE

Reporting to the Service Operations Supervisor, the Service Coordinator manages pump repair, service, and parts orders from request to completion. This role prepares quotations, coordinates activities between customers, vendors, and internal teams, maintains CRM/ERP records, and ensures timely, accurate service delivery.

Duties & Responsibilities

Manage repair, field service, and parts orders from initial request through completion
Prepare detailed quotations including labour, materials, parts, and scope of work
Review technical reports, drawings, and documentation to determine repair requirements
Evaluate repair versus replacement options and provide cost-effective recommendations
Coordinate communication between customers, sales teams, technicians, vendors, contractors, and internal departments
Schedule and coordinate service work, repairs, and third-party services to meet customer timelines
Monitor job progress and provide regular updates to stakeholders
Ensure required materials, parts, and resources are available before work begins
Create and maintain work orders, bills of material, part numbers, quotations, and job records within CRM/ERP systems
Track job status and ensure accuracy of all documentation, costing, and order information
Support invoicing and job closure activities in collaboration with the Accounting team
Serve as the primary point of contact for customer inquiries, concerns, and service updates
Build and maintain positive relationships with customers, suppliers, vendors, and contractors
Maintain compliance with company policies, procedures, and Health & Safety requirements
Provide administrative support, project updates, and assist with special projects and other duties as assigned

Requirements

QUALIFICATIONS

Essential:

High school diploma or equivalent
Minimum 3 to 6 years of recent, relevant experience in service coordination, customer service, order management, or a related role
Advanced proficiency with Microsoft Office Suite
Experience using CRM and/or ERP systems
Strong problem-solving and troubleshooting abilities
Excellent verbal and written communication skills
Strong interpersonal and relationship-building skills
Ability to interpret technical reports, drawings, and repair documentation
Experience preparing accurate quotations and managing order processes
Strong organizational, multitasking, and prioritization skills
High attention to detail and accuracy
Customer-focused with the ability to manage multiple projects and deadlines in a fast-paced environment

Desirable:

Post-secondary education in Business, Engineering Technology, Supply Chain, or a related field
Experience in industrial, mechanical, pump, rotating equipment, or service-related environments
Knowledge of repair, maintenance, or field service operations
Experience creating bills of materials and managing inventory-related processes
Understanding of job costing, pricing, and repair versus replacement analysis
Familiarity with technical products, equipment repairs, and service workflows

WORK ENVIRONMENT

Fast-paced environment in a dynamic competitive industry
Daily customer and inter-departmental/branch communication via telephone calls, faxes, emails, and virtual meetings
Exposure to deadlines, multiple demands and priorities, multi-tasking, and interruptions

At John Brooks Company, our People First value is at the heart of everything we do. As a Canadian founded and owned company with more than 200 employees across the country, we are committed to creating opportunities for our team members to learn, grow, and advance their careers. We value entrepreneurial thinking, initiative, collaboration, and innovation, and we encourage employees to bring forward new ideas and take ownership of their development. As we continue to grow, we remain proud to support internal mobility and provide opportunities for employees to build rewarding careers within the organization.

Benefits

WHAT'S IN IT FOR YOU?

Competitive remuneration including base salary ($60,000-$70,600)
Competitive vacation
Paid personal day program
Generous benefits package that includes coverage for things like medical, dental, paramedical, and vision
Company Group RRSP with employer matching
Annual health & wellness subsidy

FUN FACTS

The average employee tenure is 9 years
We enjoy celebrating achievements by means of formal service awards, employee achievement awards, and milestone birthdays
We regularly host social events and gatherings to foster togetherness and fun

We are committed to providing equal opportunities for persons with disabilities. Accommodations are available at all stages of the recruitment process, at the candidate's request.

We use automated tools, including artificial intelligence, to help review applications efficiently. Human decision makers remain responsible for all hiring decisions

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More about this job

Responsibilities

Manage pump repair, field service, and parts orders from initial request through completion, including preparing quotations, coordinating schedules and resources, and tracking job progress. Maintain accurate CRM/ERP records and documentation, support invoicing and job closure, and serve as the primary contact for customer service updates and inquiries.

Requirements

Requires a high school diploma or equivalent and 3–6 years of relevant experience in service coordination, customer service, order management, or a related role. Candidates should have advanced Microsoft Office skills, CRM/ERP experience, strong communication and organizational abilities, and the capacity to interpret technical documentation and prepare accurate quotations.

Skills

Service Coordination
Customer Service
Order Management
Quotation Preparation
CRM/ERP Systems
Microsoft Office
Technical Documentation Interpretation
Problem-Solving
Troubleshooting
Communication
Relationship Building
Scheduling
Job Costing
Inventory Management
Organization
Multitasking

Benefits

Competitive Salary
Paid Vacation
Paid Personal Days
Medical Coverage
Dental Coverage
Paramedical Coverage
Vision Coverage
Group RRSP With Employer Matching
Annual Health And Wellness Subsidy

Visa sponsorship

Not detected in the job text

Keywords

Pump Repair
Field Service
Parts Orders
Service Coordination
Quotations
Labour And Materials Costing
Repair Versus Replacement Analysis
CRM
ERP
Microsoft Office Suite
Work Orders
Bills Of Material
Part Numbers
Job Records
Job Costing
Inventory Management
Technical Reports
Technical Drawings
Repair Documentation
Service Scheduling
Vendor Coordination
Customer Communication
Invoicing
Health And Safety
Filtration
Pumps
Spray Products
Valves
Rotating Equipment

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