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Accounts Receivable Analyst
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Johnson Controls

Associate IT Operations Engineer

Nisku, AB, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 25, 2026

Original job description

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

What we offer 

Competitive Pay 
Comprehensive Benefits Package including Retirement Savings Plan, Extended Health Care, Dental, and Vision
Paid holidays, paid vacation days, and paid sick time
Encouraging and collaborative team environment 
Dedication to safety through our Zero Harm policy

Role Summary

Provides a variety of information technology support services including but not limited to connectivity, hardware and software support, and end-to-end Field IT incident and service request resolution. This role also supports the delivery of Enterprise and Business Unit (BU) projects and initiatives.

Core Responsibilities & Expectations

Install, configure, and support hardware including PCs, tablets, mobile devices, printers, and specialized equipment.
Provide software installation, configuration, and troubleshooting support.
Perform endpoint vulnerability remediation in alignment with security standards.
Support Enterprise and Business Unit (BU) project demand, including both planned and unplanned initiatives.
Deliver Tech Hut / walk-up IT support services.
Manage PC lifecycle activities including provisioning, refresh, disposal, and asset management tasks.
Provide local infrastructure support for servers, network equipment, and VOIP systems.
Deliver on-site Smart Hands support and act as liaison with third-party vendors and internal IT support teams.
Perform local mobile device administration.
Support IT procurement processes for hardware and related services.
Manage access permissions including network share access.
Ensure local IT security compliance including communications room setup, maintenance, and access control.
Assist compliance and audit teams with required IT audit activities.
Provide satellite office IT support, including travel as required.
Manage and coordinate IT vendors at the site or regional level.
Hours of support will vary

Service Delivery Expectations

Deliver Field IT services in accordance with defined Service Level Targets (SLTs) using the Johnson Controls Service Management toolset
Demonstrate proactive customer communication, strong service ownership, and a customer-focused mindset.

HIRING SALARY RANGE: $73,000-90,000 CAD (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us

Johnson Controls’ Canadian subsidiaries are committed to providing reasonable accommodation to applicants, candidates and employees with disabilities, in accordance with applicable human rights legislation, and in Ontario, in accordance with the Accessibility for Ontarians with Disabilities Act (“AODA”). When requested, accommodation will be provided throughout all stages of the recruitment and selection process. To request accommodation, please contact us. Any information you provide related to accommodation measures will be treated as confidential. A copy of Johnson Controls’ applicable AODA policies are available on our website at www.johnsoncontrols.com for your reference, and can be made available in accessible formats upon request.

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More about this job

Responsibilities

The role involves providing end-to-end IT support services, including hardware and software troubleshooting, endpoint security, and infrastructure maintenance. It also requires managing IT projects, vendor relationships, and ensuring compliance with security and audit standards.

Requirements

The position requires technical proficiency in supporting PCs, mobile devices, network equipment, and VOIP systems. Candidates must demonstrate strong service ownership, proactive communication, and the ability to deliver IT services according to defined service level targets.

Skills

Hardware support
Software installation
Troubleshooting
Endpoint vulnerability remediation
Asset management
Network infrastructure support
VOIP systems
Smart Hands support
Mobile device administration
IT procurement
Access control
IT audit support
Vendor management
Service Level Targets
Customer communication

Benefits

Retirement Savings Plan
Extended Health Care
Dental
Vision
Paid holidays
Paid vacation days
Paid sick time

Visa sponsorship

Not detected in the job text

Keywords

IT Operations
Hardware Support
Software Configuration
Endpoint Security
Vulnerability Remediation
Asset Management
Network Infrastructure
VOIP
Smart Hands
IT Procurement
Access Control
IT Audit
Vendor Management
Service Level Targets
Service Management
Technical Support
Provisioning
Lifecycle Management
Data Centers
Field IT

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