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Added 3 mins ago
J
Senior AI Automation Engineer
Jobgether
Canada
- $110,000 to $160,000 CAD / year
- Full-time
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior AI Automation Engineer based in Canada.
Added 17 mins ago
ES
Audio Software Engineer - EA SPORTS™ NHL
EA SPORTS
Victoria, BC
- Full-time
As an Audio Software Engineer, you will develop and support the core technology that brings our audio experiences to life. You will collaborate closely with Audio Artists, Designers, and…
Added 17 mins ago
J
Senior AI Automation Engineer
Jobgether
Canada
- $110,000 to $160,000 CAD / year
- Full-time
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior AI Automation Engineer based in Canada.
Added 18 mins ago
A
Test/Lab Engineer
Actalent
Waterloo, ON
- $33 to $38 CAD / hour
- Contract
Our client in the automotive industry, is looking to hire a Test/Lab Engineer.
Added 18 mins ago
A
Software Engineer
Actalent
Ottawa, ON
- $55 to $65 CAD / hour
- Contract
Added 18 mins ago
A
Senior Project Engineer - Minerals and Metals
Ausenco
Burlington, ON
- Full-time
We are seeking an experienced Senior Project Engineer to support the delivery of mining and minerals projects by bridging the gap between multidisciplinary engineering teams and site…
Added 34 mins ago
X
Engineer - Payments Platform
Xero
Remote, Canada
- Full-time
- Remote
You are interested in using AI tools to improve engineering productivity and exploring automation with appropriate controls and human oversight.
Added 48 mins ago
L
Legal Engineer - In-House
Legora
Toronto, ON
- Full-time
Competitive package: Comprehensive salary, benefits, and tools for success.
Added 48 mins ago
L
Legal Engineer
Legora
Toronto, ON
- Full-time
Competitive package: Comprehensive salary, benefits, and tools for success.
Added 1 hour ago
R
Solutions Engineer
Raydar
Toronto, ON
- $180,000 to $260,000 CAD / year
- Full-time
Production LLM or agentic software shipped to external users, with evaluations and outcome tracking, and daily use of AI development tools.
Added 2 hours ago
Q
Machine Learning Framework, Complier & Performance Engineer
Qualcomm
Canada
- Full-time
…smarter, connected future for all. As a Qualcomm Machine Learning Engineer, you will create and implement machine learning techniques, frameworks, and tools that enable the efficient…
Added 2 hours ago
IC
Senior Compiler Engineer - Triton and DSLs
Intel Corporation
Toronto, ON · CAN - - Toronto
- Full-time
Stay current with emerging technologies in compilers, AI software, developer tools, and heterogeneous computing.
Added 2 hours ago
C
Principal Engineer - Android
COSMO
Remote, Canada
- $120,000 to $140,000 CAD / year
- Full-time
- Remote
Role Summary: We are looking for a Principal Engineer to set the technical direction for our Android platform and raise the engineering bar across the organization. As the most senior…
Added 2 hours ago
S
Software Engineer, Back-End - Mail (Canada)
Superhuman
Remote, Canada
- $150,000 to $192,000 USD / year
- Full-time
- Remote
Fluency with AI coding tools (Copilot, Cursor, Claude Code, etc.) and a point of view on how they change the way teams build software.
Added 2 hours ago
A
Senior Software Development Engineer in Test (Kubernetes)
Akamai
Canada
- $102,500 to $184,500 CAD / year
As a Senior Software Development Engineer in Test, you will be responsible for:
Added 3 hours ago
M
Customer Experience Engineer / M365
Microsoft
Toronto, ON
- Full-time
Improve internal efficiency and customer happiness by finding opportunities to optimize existing processes and tools.
Added 3 hours ago
S
HR Representative
SLB
Calgary, AB
- Full-time
Support line management with the talent management process using HR tools and processes, including performance appraisals, career planning, succession planning, career orientation reviews,…
Added 3 hours ago
ES
Audio Software Engineer - EA SPORTS™ NHL
EA SPORTS
Vancouver, BC
- Full-time
As an Audio Software Engineer, you will develop and support the core technology that brings our audio experiences to life. You will collaborate closely with Audio Artists, Designers, and…
Added 3 hours ago
C
Software Developer
Cisco
Ottawa, ON · Kanata, Ontario
- Full-time
We are seeking a highly skilled Software Engineer to deliver features needed for integration between Cisco Cloud Control and Cisco Catalyst Center. In this role, you will architect and lead…
Added 4 hours ago
B
AI Process re-engineer, Capital Markets Product Control
BMO
Toronto, ON · FCP
- Full-time
This role will help build more effective tools that would enhance the month-, quarter-, and year-end closing process, including financial reporting and financial governance. Supports an…
Added 4 hours ago
S
Associate Customer Success Manager - French
ServiceNow
Montreal, QC
- Full-time
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could…
Added 4 hours ago
OT
Field Instrumentation Specialist
Ontario Transit Group - Ontario Line - Southern Civil, Stations & Tunnel
Toronto, ON
- Full-time
Conduct site visits to evaluate project requirements and determine the appropriate instrumentation systems, installation methods, tools, and equipment.
Added 4 hours ago
OW
Oliver Wyman - Senior Lead AI Engineer
Oliver Wyman
Toronto, ON
- Full-time
…unprecedented products across industries. As a Senior Lead AI Engineer, you are primarily responsible for managing technical projects and helping teams design and build AI/ML systems and…
Added 4 hours ago
EI
Assistant Superintendent
EBC Inc.
North Vancouver, BC
- Full-time
Coordinating with, directing, and monitoring the Field Engineer/Coordinator inspection activities of the subcontractors, suppliers and own forces;
Added 5 hours ago
VM
Sr Full Stack Engineer
Vivid Machines
Toronto, ON
- Full-time
…growers, agronomists and partners who want it in their own…

Johnson Controls

Contact Center Operations Engineer

Toronto, ON, Canada
CAN ON Toronto Sheppard Avenue, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 27, 2026

Original job description

Job Description

What You will do

Are you looking for a role where you can help keep critical contact center systems running reliably for the business? This role supports the day-to-day operation of our global contact center platforms, helping ensure incidents, service requests, and operational tasks are handled with ownership, urgency, and care.

You will work with the Nice CXone suite of omnichannel ACD and IVR capabilities, along with related contact center tools such as Workforce Engagement, Feedback Management, Performance Management, Interaction Analytics, and Artificial Intelligence. This is an operational role focused on keeping the environment stable, improving service quality, and reducing repeat issues through effective problem management. You do not need to be a deep Nice expert on day one, but you should bring 3–5 years of relevant contact center technology experience and a willingness to keep learning.

How you will do it

Monitor and support daily operation of contact center platforms, including Nice CXone and associated capabilities.

Triage, troubleshoot, and resolve incidents, service requests, and operational tasks within agreed service expectations.

Partner with engineering, operations, vendors, and business teams to restore service quickly and communicate clearly during operational issues.

Perform problem management activities by identifying recurring tickets, investigating root causes, and helping reduce repeat incidents.

Maintain accurate ticket updates, documentation, knowledge articles, and operational runbooks.

Support routine platform administration, configuration updates, reporting requests, and health-check activities.

Build strong working relationships with business partners and make operational information understandable to non-technical audiences.

Be an inclusive, supportive teammate who takes ownership and follows through.

This is an operational support role focused on stability and service quality; it is not a design or architecture role.

What we look for

Required

3–5 years of experience supporting contact center technology in an operational, production support, or service management role.

Hands-on experience with Nice CXone

Experience managing incidents, service requests, operational tasks, and ticket queues using IT service management practices.

Ability to troubleshoot production issues, identify patterns, and contribute to problem management activities that reduce repeat tickets.

Curiosity, follow-through, and a practical interest in improving operational stability and user experience.

Bachelor’s degree plus confirmed knowledge or experience, or equivalent experience.

Ability to communicate clearly with technical teams, vendors, and business partners during normal operations and service-impacting events.

Ability to establish relationships with resources who report to different managers and work effectively across teams.

HIRING SALARY RANGE: $90,000 - $115,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us

Johnson Controls’ Canadian subsidiaries are committed to providing reasonable accommodation to applicants, candidates and employees with disabilities, in accordance with applicable human rights legislation, and in Ontario, in accordance with the Accessibility for Ontarians with Disabilities Act (“AODA”). When requested, accommodation will be provided throughout all stages of the recruitment and selection process. To request accommodation, please contact us. Any information you provide related to accommodation measures will be treated as confidential. A copy of Johnson Controls’ applicable AODA policies are available on our website at www.johnsoncontrols.com for your reference, and can be made available in accessible formats upon request.

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More about this job

Responsibilities

Monitor and support the daily operations of global contact center platforms, including the Nice CXone suite. Triage and resolve incidents while performing problem management activities to identify root causes and reduce repeat issues.

Requirements

Requires 3–5 years of experience in contact center technology and operational support roles. Candidates must have hands-on experience with Nice CXone and strong skills in IT service management practices.

Skills

Nice CXone
Contact center technology
Incident management
Service request management
Problem management
Troubleshooting
Operational support
IT service management
Root cause analysis
Technical documentation
Platform administration
Reporting
Communication
Stakeholder management
Artificial intelligence
Interaction analytics

Benefits

Competitive benefits package

Visa sponsorship

Not detected in the job text

Keywords

Nice CXone
Contact center
ACD
IVR
Workforce engagement
Feedback management
Performance management
Interaction analytics
Artificial intelligence
Incident management
Service management
Problem management
Root cause analysis
Operational support
Production support
IT service management
Runbooks
Configuration management
Reporting
Technical troubleshooting
System stability
Service quality
Documentation
Stakeholder communication
Omnichannel

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