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Added 5 mins ago
EV
Project Engineer
Edwards Vacuum
Bolton, ON
- Full-time
Bring your curiosity to work as our next Project Engineer, reporting to the Project Lead. Your mission is to take ownership and responsibility of custom engineered orders within the Process…
Added 5 mins ago
T
Senior Azure Platform Engineer
TEEMA
Richmond, BC
- $130,000 to $145,000 CAD / year
- Full-time
Experience with hybrid connectivity, platform security, monitoring, backup, recovery, resilience, and production operational support.
Added 20 mins ago
Q
Machine Learning Framework, Complier & Performance Engineer
Qualcomm
Canada
- Full-time
…smarter, connected future for all. As a Qualcomm Machine Learning Engineer, you will create and implement machine learning techniques, frameworks, and tools that enable the efficient…
Added 50 mins ago
S
Software Engineer, Back-End - Mail (Canada)
Superhuman
Remote, Canada
- $150,000 to $192,000 USD / year
- Full-time
- Remote
Build and operate high-throughput production services that power AI agent orchestration, connector integrations, and real-time data pipelines.
Added 1 hour ago
ES
Audio Software Engineer - EA SPORTS™ NHL
EA SPORTS
Vancouver, BC
- Full-time
As an Audio Software Engineer, you will develop and support the core technology that brings our audio experiences to life. You will collaborate closely with Audio Artists, Designers, and…
Added 1 hour ago
PM
Lead Software Engineer – Application Security & Architecture
Prospect Markets
Vancouver, BC
- Full-time
Prospect Markets is hiring a senior engineer to lead technology initiatives across our platform. You'll bring deep application security and software architecture expertise to a team…
Added 1 hour ago
C
Graphic Designer
CIMA+
Calgary, AB
- Full-time
Assist with projects from initial concept through design development, production, and final delivery, with guidance and support from experienced team members.
Added 2 hours ago
B
AI Process re-engineer, Capital Markets Product Control
BMO
Toronto, ON · FCP
- Full-time
Develops ML applications, implements algorithms, and builds tools to apply ML frameworks in production-like workflows that support business processes.
Added 2 hours ago
LD
Electrical Engineering Manager
Leonardo DRS
Bedford, NS
- Full-time
…designers working on power electronics design activities in support of multiple projects. Reporting to the Naval Communication Electrical Engineering Manager, the Electrical Engineering…
Added 3 hours ago
A
Production Assistant
ADM
Windsor, ON
- Full-time
The typical career path for an engineer begins in the position of Production Assistant. This position provides an opportunity for new engineers to join the plant management team, starting…
Added 3 hours ago
N
Project Field Coordinator, Mine
Nutrien
Vanscoy, SK
- Full-time
Through the collective expertise of our nearly 26,000 employees, we operate a world-class network of production, distribution, and ag retail facilities. We efficiently serve growers' needs…
Added 3 hours ago
V|
Associate EI&C Engineer
Veolia | North America
Oakville, ON
- Full-time
Occasional travel up to 25% for commissioning support, client meetings, FAT’s, customer site visits and/or visits to other Veolia offices/production facilities
Added 3 hours ago
V|
Electrical & Instrumentation Engineer
Veolia | North America
Oakville, ON
- Full-time
…schematics, I/O lists, VFD/Starter selections, supporting our production facilities, participating in customer facing factory acceptance tests and assisting through…
Added 3 hours ago
HT
PD Software for Service
Husky Technologies
Bolton, ON
- Full-time
…attracted to bold goals, believe in uncompromising honesty, support mutual respect, care about environmental responsibility, have a passion for excellence and a desire to make a positive…
Added 3 hours ago
SI
Senior Mechanical Design Engineer
Sonele Inc.
Markham, ON
- Full-time
We are looking for a full-time candidate to fill the Senior Mechanical Design Engineer position who will support the Engineering Manager and engineering team in activities such as…
Added 3 hours ago
SR
Workday Application Engineer
Swim Recruiting
Vancouver, BC
- $50 to $63 CAD / hour
- Contract
…business processes, security, reporting, and integrations that support the global workforce lifecycle. The role also includes impact assessments for changes, troubleshooting and root-cause…
Added 3 hours ago
Mechanical (Thermal/Vibration) Test Engineer
Moment Energy
Surrey, BC
We are seeking a detail-oriented and hands-on Mechanical (Thermal/Vibration) Test Engineer to join our dynamic team. This role is crucial for ensuring the safety, reliability, and…
Added 3 hours ago
PL
Senior Mine Engineer/Planner - PL#27347
Peter Lucas
AB · Edmonton, AB
- Full-time
The Senior Mine Engineer / Planner will provide senior-level technical support to an active mining operation on a 2 weeks in / 2 weeks out rotation. This position includes camp…
Added 3 hours ago
EI
Mechanical Engineer
Ecolab Inc.
Calgary, AB
- Full-time
As a Mechanical Engineer, you will lead the design and development of next-generation Coolant Distribution Units (CDUs) that power AI, high-performance computing, and data center…
Added 3 hours ago
D
Automation Engineer
Danaher
Burnaby, BC
- Full-time
The Automation Engineer is responsible for responsible for commissioning complex machines through the full production cycle including upgrades and servicing.
Added 4 hours ago
P&
Ingénieur analyste - Systèmes de contrôle / Engineer, Analyst - Control Systems
Pratt & Whitney
Longueuil, QC
- Full-time
Fournir un appui technique au secteur de la fabrication de P&WC pour assurer une transition fluide de nouveaux produits en production.
Added 4 hours ago
PP
Junior Application Engineer
Preston Phipps Inc
Calgary, AB
- Full-time
We are seeking a motivated and detail-oriented Junior Applications Engineer / Sales Support professional to join our team. This role provides technical and administrative support to our…
Added 4 hours ago
AI
Python Developer
Apptoza Inc.
Toronto, ON
- Full-time
We are looking for a senior Forward Deployed Engineer who combines production-grade software engineering, data engineering, AI application development, and client-facing consulting. You…
Added 4 hours ago
A
Electrical / Hardware Engineer
Actalent
Montreal, QC
- $35 to $45 CAD / hour
- Contract
Support production transfer activities and future product development initiatives.
Added 4 hours ago
C
Automation Engineer
Cytiva
Burnaby, BC
- Full-time
The Automation Engineer is responsible for responsible for commissioning complex machines through the full production cycle including upgrades and servicing.

Johnson Controls

Contact Center Operations Engineer

Toronto, ON, Canada
CAN ON Toronto Sheppard Avenue, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 27, 2026

Original job description

Job Description

What You will do

Are you looking for a role where you can help keep critical contact center systems running reliably for the business? This role supports the day-to-day operation of our global contact center platforms, helping ensure incidents, service requests, and operational tasks are handled with ownership, urgency, and care.

You will work with the Nice CXone suite of omnichannel ACD and IVR capabilities, along with related contact center tools such as Workforce Engagement, Feedback Management, Performance Management, Interaction Analytics, and Artificial Intelligence. This is an operational role focused on keeping the environment stable, improving service quality, and reducing repeat issues through effective problem management. You do not need to be a deep Nice expert on day one, but you should bring 3–5 years of relevant contact center technology experience and a willingness to keep learning.

How you will do it

Monitor and support daily operation of contact center platforms, including Nice CXone and associated capabilities.

Triage, troubleshoot, and resolve incidents, service requests, and operational tasks within agreed service expectations.

Partner with engineering, operations, vendors, and business teams to restore service quickly and communicate clearly during operational issues.

Perform problem management activities by identifying recurring tickets, investigating root causes, and helping reduce repeat incidents.

Maintain accurate ticket updates, documentation, knowledge articles, and operational runbooks.

Support routine platform administration, configuration updates, reporting requests, and health-check activities.

Build strong working relationships with business partners and make operational information understandable to non-technical audiences.

Be an inclusive, supportive teammate who takes ownership and follows through.

This is an operational support role focused on stability and service quality; it is not a design or architecture role.

What we look for

Required

3–5 years of experience supporting contact center technology in an operational, production support, or service management role.

Hands-on experience with Nice CXone

Experience managing incidents, service requests, operational tasks, and ticket queues using IT service management practices.

Ability to troubleshoot production issues, identify patterns, and contribute to problem management activities that reduce repeat tickets.

Curiosity, follow-through, and a practical interest in improving operational stability and user experience.

Bachelor’s degree plus confirmed knowledge or experience, or equivalent experience.

Ability to communicate clearly with technical teams, vendors, and business partners during normal operations and service-impacting events.

Ability to establish relationships with resources who report to different managers and work effectively across teams.

HIRING SALARY RANGE: $90,000 - $115,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us

Johnson Controls’ Canadian subsidiaries are committed to providing reasonable accommodation to applicants, candidates and employees with disabilities, in accordance with applicable human rights legislation, and in Ontario, in accordance with the Accessibility for Ontarians with Disabilities Act (“AODA”). When requested, accommodation will be provided throughout all stages of the recruitment and selection process. To request accommodation, please contact us. Any information you provide related to accommodation measures will be treated as confidential. A copy of Johnson Controls’ applicable AODA policies are available on our website at www.johnsoncontrols.com for your reference, and can be made available in accessible formats upon request.

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More about this job

Responsibilities

Monitor and support the daily operations of global contact center platforms, including the Nice CXone suite. Triage and resolve incidents while performing problem management activities to identify root causes and reduce repeat issues.

Requirements

Requires 3–5 years of experience in contact center technology and operational support roles. Candidates must have hands-on experience with Nice CXone and strong skills in IT service management practices.

Skills

Nice CXone
Contact center technology
Incident management
Service request management
Problem management
Troubleshooting
Operational support
IT service management
Root cause analysis
Technical documentation
Platform administration
Reporting
Communication
Stakeholder management
Artificial intelligence
Interaction analytics

Benefits

Competitive benefits package

Visa sponsorship

Not detected in the job text

Keywords

Nice CXone
Contact center
ACD
IVR
Workforce engagement
Feedback management
Performance management
Interaction analytics
Artificial intelligence
Incident management
Service management
Problem management
Root cause analysis
Operational support
Production support
IT service management
Runbooks
Configuration management
Reporting
Technical troubleshooting
System stability
Service quality
Documentation
Stakeholder communication
Omnichannel

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