Find work in Canada.

593,455 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 8 mins ago
SH
Sunglass Hut Market Manager Prairies North
Sunglass Hut
Fredericton, NB
- Full-time
…We are a culture that wants to see you succeed, develop your customer expertise and care, and feel supported by people who embrace you. With us, you’ll bring warmth into the hearts and…
Added 8 mins ago
P
Store Manager-Devonshire Mall
Pandora
Windsor, ON
- Full-time
The Store Manager will be the ultimate Pandora Fan. As the Store Manager, you will fully immerse yourself in our brand, culture, product whilst taking immense pride in delivering…
Added 8 mins ago
Retail Showroom Manager
Enzo
Caledon, ON · Toronto, ON
Oversee showroom operations: Manage and coordinate the daily operations of the showroom, including sales, inventory, customer service, and staff management.
Added 8 mins ago
Driver Manager and Dispatcher
Enzo
Caledon, ON · Toronto, ON
Monitor driver performance: Track driver hours, adherence to regulations, and customer feedback to ensure efficient operations.
Added 23 mins ago
RC
Server
Retirement Concepts
Victoria, BC
- $23.89 to $25.54 CAD / hour
- Temporary
The Server reports to the Support Services Manager and/or designate and performs all aspects of service in the dining room, resident lounges and room service for residents, guests, and the…
Added 23 mins ago
RC
Service Writer - Prairie AG
Reesink Canada
AB · Blackfoot, AB
- Full-time
The Service Writer is the main point of contact for working with the Service Manager and shop on all work orders and administrative duties that support the Service Department. This position…
Added 23 mins ago
RC
Server
Retirement Concepts
Victoria, BC
- $23.89 to $25.54 CAD / hour
- Part-time
The Server reports to the Support Services Manager and/or designate and performs all aspects of service in the dining room, resident lounges and room service for residents, guests, and the…
Added 23 mins ago
RC
Community Relations Manager
Retirement Concepts
White Rock, BC
- $60,000 to $65,000 CAD / year
- Full-time
The Community Relations Manager (CRM) reports to the General Manager (GM) and/or designate and is responsible for building relationships through community outreach, identifying sales leads,…
Added 23 mins ago
C
Specialist Product Management-CA
CN
Quebec, QC
- Full-time
…Product Management-governing deliverables from inception to customer delivery to maximize business value, operational efficiency, and user experience. The incumbent leverages customer…
Added 23 mins ago
LD
Senior Manager, E-Commerce - Digital Merchandising (Contract)
Loblaw Digital
Toronto, ON
- Full-time
…carry multiple categories online including Beauty, Personal Care, Health, Baby, and Electronics. In this role the Senior Manager, Digital Merchandising will be accountable for developing…
Added 23 mins ago
LD
TECH Retail Merchandising Manager
London Drugs Limited
Prince George, BC
- $21.36 to $23.98 CAD / hour
- Other
…takes to build a satisfying career. We are seeking innovative, customer focused people to join our team! We currently have opportunities…
Added 23 mins ago
GD
GARAGE - Seasonal Sales Associate - Mayfair Shopping Centre
Groupe Dynamite, Inc Garage
Victoria, BC
- Part-time
Reporting to the Store Manager, you’ll be the face of our brand. As a Seasonal Sales Associate, your focus is creating an elevated shopping experience - whether it’s styling customers in…
Added 39 mins ago
CR
Active Living Manager
COGIR Real Estate
Ottawa, ON
- Full-time
Cogir Senior Living manages retirement residences across the country. We offer a range of senior living options including independent living, assisted living and memory care.
Added 39 mins ago
NH
Store Manager
Nordic Holdings Ltd.
AB · Edmonton, AB
- Full-time
The Store Manager is responsible for driving sales performance, fostering a high-energy and customer-focused retail environment, and ensuring that our team delivers an exceptional shopping…
Added 1 hour ago
CH
Winter 2026/27 - Hospitality Services - CMH Purcell
CMH Heli-Skiing & Summer Adventures
BC · British Columbia, Canada
- Full-time
…positively impacting the guest experience by demonstrating proven customer service…
Added 1 hour ago
WC
(CAN) Pharmacy Assistant
Walmart Canada
Fort McMurray, AB
- Full-time
…to increase the Pharmacist's opportunity to provide patient care. The Pharmacy Assistant is expected to participate in all aspects of Pharmacy Operations required of a team player. They are…
Added 1 hour ago
WC
(CA) Pharmacy Assistant
Walmart Canada
Hamilton, ON
- Full-time
…to increase the Pharmacist's opportunity to provide patient care. The Pharmacy Assistant is expected to participate in all aspects of Pharmacy Operations required of a team player. They are…
Added 1 hour ago
PL
Yora Food and Beverage Attendant
Pomeroy Lodging
Kananaskis, AB
- Full-time
Full-Time, Hourly | Bistro Manager/Supervisor
Added 1 hour ago
WC
(CAN) Pharmacy Assistant
Walmart Canada
AB · Edmonton, AB
- Full-time
…to increase the Pharmacist's opportunity to provide patient care. The Pharmacy Assistant is expected to participate in all aspects of Pharmacy Operations required of a team player. They are…
Added 1 hour ago
T
Commercial Banking Intern / Co-Op
TD
Windsor, ON
- Full-time
…an impact, grow as individual and experience our culture of…
Added 1 hour ago
ML
Project Controls Manager
Maple Leaf Foods Inc.
Mississauga, ON
- $96,000 to $141,000 CAD / year
- Full-time
…better nutrition, safer food and workplaces, more humane animal care, and environmental sustainability efforts that protect our planet. We care about our communities and commit to reducing…
Added 1 hour ago
LC
Grocery Assistant Department Manager Full Time Afternoon Greenlight Requisition
Loblaw Companies Limited
Dryden, ON
- Full-time
…demonstrate leadership in these important areas. Our CORE Values – Care, Ownership, Respect and Excellence – guide all our decision-making and come to life through our Blue Culture. We…
Added 1 hour ago
SD
Merchandiser, Hourly Part Time Evening Greenlight Requisition
Shoppers Drug Mart
Bedford, NS
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 1 hour ago
C
Specialist Product Management-CA
CN
Quebec, QC
- Full-time
…Product Management-governing deliverables from inception to customer delivery to maximize business value, operational efficiency, and user experience. The incumbent leverages customer…
Added 1 hour ago
NM
Shop Foreperson
Nelson Motors and Equipment
Avonlea, SK
- Full-time
As a working Shop Foreperson, you'll collaborate closely with our Service Manager, Service Writer, and Service Technicians to maintain a high performing, efficient, customer focused service…

Johnson Controls

Customer Quality Project Manager

AB, Canada
SA - Edmonton Orion, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Nov 4, 2026

Original job description

Customer Quality Project Manager

Build your best future with the Johnson Controls team

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!

What we offer:

Competitive salary and bonus!
Paid vacation with additional paid holidays and sick time
Comprehensive benefits package including 401K, medical, dental, and vision care – available day one
On the job/cross training opportunities
Encouraging and collaborative team environment
Dedication to safety through our Zero Harm policy
A Day in the Life at Johnson Controls: https://on.jci.com/3CmsdwX

Position Summary

The Customer Quality Project Manager is responsible for leading customer-focused quality initiatives and driving resolution of product, manufacturing, and field performance issues throughout the project lifecycle. This role serves as the primary liaison between customers and internal cross-functional teams to ensure quality expectations are met, customer concerns are addressed, and continuous improvement actions are implemented.

The position combines project management, customer relationship management, quality engineering, and problem-solving expertise to improve customer satisfaction, reduce warranty and quality-related costs, and deliver successful project outcomes.

Key Responsibilities

Customer Quality Leadership

Serve as the primary quality contact for strategic customers and high-visibility projects.
Lead customer quality review meetings, issue resolution discussions, and executive-level communications.
Develop and maintain strong customer relationships by proactively addressing quality concerns.
Manage customer escalations through timely containment, investigation, and corrective action implementation.

Project Management

Lead customer quality projects from initiation through closure.
Develop project timelines, risk assessments, action plans, and status reporting.
Coordinate quality activities across Engineering, Manufacturing, Supply Chain, Service, and Sales organizations.
Monitor project deliverables to ensure quality objectives, customer expectations, and deadlines are achieved.

Quality Improvement & Problem Solving

Facilitate structured problem-solving activities using:
- 8D Methodology
- Root Cause Analysis (RCA)
- 5 Why Analysis
- Fishbone Diagrams
- FMEA
- Lean Six Sigma Tools
Drive corrective and preventive actions (CAPA) to eliminate recurring issues.
Validate effectiveness of implemented corrective actions.
Identify systemic quality risks and opportunities for process improvement.

Customer Issue Management

Manage customer complaints, warranty claims, and field quality concerns.
Review and analyze customer feedback, nonconformances, and field performance data.
Lead containment activities to minimize customer disruption.
Coordinate issue resolution efforts between customers, factories, suppliers, and service teams.

Data Analytics & Reporting

Develop and maintain customer quality dashboards and KPIs.
Analyze trends related to:
- Customer complaints
- Warranty performance
- Defect rates
- Cost of poor quality
- Customer satisfaction metrics
Present findings and recommendations to leadership and customers.
Utilize Power BI, Excel, and other reporting tools to communicate performance metrics.

Required Qualifications

What we look for

Required:

Minimum 3 years of direct work experience with QA systems, regulations, guidelines, and associated standards
3+ years of client engagement experience
Knowledge of QA cause and effect methodologies
Proven experience conducting Corrective and Preventative Action (CAPA) and Root Cause Analysis (RCA)
Highly motivated and self-directed, capable of multi-tasking, and able to work with minimal supervision
Extremely detail-oriented and analytical thinker
Able to interface directly with cross-functional teams
Strong problem identification and resolution skills
High level of proficiency with Microsoft Office, particularly Excel
Strong work ethic and positive team attitude
Clear and concise communication ability

Occasional shop environment, requiring adherence to safety policies and exercise of caution, as the environment presents many naturally occurring hazards
Ability to work and communicate with prudence, while effectively managing time, completing tasks, and working safely

Preferred:

Experience in HVAC industry

Training and/or experience in ISO 9001
Experience managing customer-facing projects and issue resolution.
Experience working in manufacturing or engineered product environments.

Johnson Controls’ Canadian subsidiaries are committed to providing reasonable accommodation to applicants, candidates and employees with disabilities, in accordance with applicable human rights legislation, and in Ontario, in accordance with the Accessibility for Ontarians with Disabilities Act (“AODA”). When requested, accommodation will be provided throughout all stages of the recruitment and selection process. To request accommodation, please contact us. Any information you provide related to accommodation measures will be treated as confidential. A copy of Johnson Controls’ applicable AODA policies are available on our website at www.johnsoncontrols.com for your reference, and can be made available in accessible formats upon request.

Apply About employer

More about this job

Responsibilities

The Customer Quality Project Manager leads customer-focused quality initiatives and manages the resolution of product and field performance issues throughout the project lifecycle. This role acts as the primary liaison between customers and internal cross-functional teams to ensure quality expectations and continuous improvement goals are met.

Requirements

Candidates must have at least 3 years of experience with QA systems, regulations, and client engagement. Proficiency in problem-solving methodologies like RCA and CAPA, along with strong analytical and communication skills, is required.

Skills

Quality assurance
Project management
8D methodology
Root cause analysis
CAPA
FMEA
Lean six sigma
Data analytics
Power BI
Excel
Problem solving
Risk assessment
Manufacturing processes
Communication

Benefits

Competitive salary
Bonus
Paid vacation
Paid holidays
Sick time
401k
Medical care
Dental care
Vision care

Visa sponsorship

Not detected in the job text

Keywords

Quality Assurance
Project Management
Customer Quality
8D Methodology
Root Cause Analysis
CAPA
FMEA
Lean Six Sigma
Power BI
Excel
ISO 9001
HVAC
Manufacturing
Warranty Management
KPIs
Risk Assessment
Continuous Improvement
Field Performance
Customer Satisfaction
Data Analytics

Report this job